• sony
  • dell
  • cisco
  • dhl
  • yale
  • linkedin

Monitor Operator Performance

Easily access customer service metrics to track operator performance

ProProfs Chat allows you to monitor every operator’s performance with the help of live chat reports. The robust reports help you track the visitor ratings left for each operator. Such insight helps you understand how they are performing and providing support to all visitors effectively. The chat software reports help you keep a track of numbers like total chats accepted, total ratings received, and total chats missed. You can also keep a track of the total chat duration and the average response time that an operator takes for all its chats.

  • Track every operator’s ratings
  • Total number of chats accepted
  • Total number of chats missed
  • Average response time

Track Performance Reports

Simply monitor ratings report to track operator performance

chat rating

ProProfs Chat Software helps you to track all your operators and how they are performing with your visitors easily. The tool allows you to monitor every operator’s efficiency during their login hours by tracking the total chats they have answered and total chats they have missed on daily, weekly and monthly basis. Access timesheets to monitor the number of hours operators were logged in. Also, track the number of hours spent away by operators and the days they were present to provide support to visitors using Timesheets.

  • Track operator efficiency during active hours
  • Access timesheets to monitor login hours
  • Number of hours operators were away
  • Number of days operators provided support

Easy Access to Visitor Report

Monitor how traffic is improving on your website

live chat analytics

Easily monitor your website traffic improvement with the use of ProProfs Chat. The live chat tool helps you compare the website traffic of every month with elaborate visual reports. The same report allows you to see the total number of site visits that took place in a month easily. You can also monitor chat transcripts to learn why did the visitor land on your page and did they find the product or service useful. Monitoring missed chats allows you to keep a track of the number of visitors that waited in a queue to get answers to their questions.

  • Track website traffic growth
  • Monitor total visits in a month
  • Monitor chat transcripts
  • Queued visitors

Improve Support Process

Easily improve support operator's performance & process with report tracking

track operator performance

The robust live chat analytics report helps you improve and measure your operators’ performance and support process efficiently. As an admin, you get easy access to complete report section that helps you track whether the site visitors were satisfied with the support they received from your operator. With access to insightful reports, you can help your operators improve at reducing the response time. Plus, you can easily predict whether you are short on operators or you need to hire more to look after your visitors by monitoring missed chats report.

  • Chat satisfaction level
  • Response time
  • Staffing prediction
  • Measure operator performance

Track Ticket Response Metrics

Monitor how quick your operators are at resolving chat tickets

live chat reporting

The software helps you to keep a track of new incoming chat tickets in case chats were missed by the operators. The tool allows you to monitor metrics like average response time that an operator takes to respond all their tickets. Also, using this tool, we can harness the power of no of resolved and unresolved tickets in an easy and efficient manner.

  • Track new incoming tickets
  • Monitor average response time for all tickets
  • Track how many tickets were resolved
  • Monitor average ticket resolution time


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

More Live Chat Features

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