Live Chat Reports & Analytics
Track chat ratings, measure chatbot & operator performance
ProProfs Chat allows you to get a complete overview of how your operators perform and manage incoming chats in real-time. Our chat dashboard will help you track activity metrics like average ratings, total chats accepted, total chats missed, and more. You can also track total chat duration and average response time for all the chats.
Monitor your operators' efficiency by tracking their active hours, login hours, and hours spent giving support. You can also track whether your visitors found announcements and chat greetings engaging by monitoring the number of clicks they received. Chatbot reports offer insights into its performance and its success at engaging visitors proactively.
Monitor website traffic improvement with elaborate visual reports and analytics. The same report allows you to see the total number of monthly site visits. Track chat transcripts to identify reasons for visitors to land on your website. You can also track missed chats to learn how many visitors waited in a queue to get support from your team.
The full live chat analytics report helps you efficiently improve and measure your operators’ performance and support process. As an admin, you can track whether the site visitors were satisfied with the support they received. With access to smart reports, you can help your operators reduce their response time. Plus, you can easily predict whether you are short on operators and need to hire more.
The software helps you keep track of new incoming chat tickets in case chats were missed by operators. It also lets you monitor metrics like average response time that an operator takes to respond to all their tickets, average ticket resolution time, and more.
Build chatbots that grow leads & sales, book appointments & automate support.
Delight your website visitors with personalized live chat greetings.
Create answers to the most common questions once and reuse during a live chat at any time.
Automate chats to shoppers at the right time and minimize events like shopping cart abandonment.
Free up support managers from having to keep a tab on the workload with a chat operator.
Free up support managers from having to keep a tab on the workload with a chat operator.
Assist your website visitors by initiating a chat proactively and sending targeted messages.
Track post chat CSAT and identify areas where your support service can be improved.
SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in the USA.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
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