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Track Activity Metrics via Chat Dashboard

Get an overview of how your sales & support teams are managing incoming chats

ProProfs Chat allows you to get a complete overview of how your operators perform and manage incoming chats in real-time. Our chat dashboard will help you track activity metrics like average ratings, total chats accepted, total chats missed, and more. You can also track total chat duration and average response time for all the chats.

  • Track operator ratings
  • Total number of chats accepted
  • Total number of chats missed
  • Average response time

All-in-One Performance Reports

Assess the performance of your operators, chatbot, greetings & announcements

access the performance reports of your operators and chatbots

Monitor your operators' efficiency by tracking their active hours, login hours, and hours spent giving support. You can also track whether your visitors found announcements and chat greetings engaging by monitoring the number of clicks they received. Chatbot reports offer insights into its performance and its success at engaging visitors proactively.

  • Track active & login hours
  • Monitor operational hours
  • Track engagement on announcements
  • Monitor overall chatbot engagement

Easy Access to Visitor Report

Monitor traffic improvement in real-time

Monitor Traffic Reports in Real-time with ProProfs Chat

Monitor website traffic improvement with elaborate visual reports and analytics. The same report allows you to see the total number of monthly site visits. Track chat transcripts to identify reasons for visitors to land on your website. You can also track missed chats to learn how many visitors waited in a queue to get support from your team.

  • Track website traffic growth
  • Monitor total visits in a month
  • Monitor chat transcripts
  • Total number of queued visitors

Improve Support Process

Upgrade the support process & operator's performance with report tracking

get full reports with report tracking features

The full live chat analytics report helps you efficiently improve and measure your operators’ performance and support process. As an admin, you can track whether the site visitors were satisfied with the support they received. With access to smart reports, you can help your operators reduce their response time. Plus, you can easily predict whether you are short on operators and need to hire more.

  • Chat satisfaction level
  • Response time
  • Staffing prediction
  • Measure operator performance

Track Ticket Response Metrics

Monitor how quick your operators are at resolving chat tickets

track ticket response metrics

The software helps you keep track of new incoming chat tickets in case chats were missed by operators. It also lets you monitor metrics like average response time that an operator takes to respond to all their tickets, average ticket resolution time, and more.

  • Track new incoming tickets
  • Monitor average response times
  • Track how many tickets were resolved
  • Monitor average ticket resolution time

All the Features & Benefits You Need in One Place

  • Chatbot Chatbot

    Build chatbots that grow leads & sales, book appointments & automate support.

  • Automated Greetings Automated Greetings

    Delight your website visitors with personalized live chat greetings.

  • Canned Responses Canned Responses

    Create answers to the most common questions once and reuse during a live chat at any time.

  • Proactive Chat Invitation Proactive Chat Invitation

    Automate chats to shoppers at the right time and minimize events like shopping cart abandonment.

  • Intelligent Chat Routing Intelligent Chat Routing

    Free up support managers from having to keep a tab on the workload with a chat operator.

  • Customization Customization

    Free up support managers from having to keep a tab on the workload with a chat operator.

  • Visitor Tracking Visitor Tracking

    Assist your website visitors by initiating a chat proactively and sending targeted messages.

  • Post-Chat Survey Post-Chat Survey

    Track post chat CSAT and identify areas where your support service can be improved.

  • Safe and Secure Safe & Secure

    SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in the USA.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Deliver 24/7 Delightful Support & Improve Sales 200%

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Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius
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