Live Chat for Customer Service

Provide instant answers with live chat support
  • Identify visitor intent before a chat
  • Increase proactive engagement
  • Chatbot for human-like interactions
  • Offer 24x7 support anywhere
  • Improve your team performance
Get Started Free

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Get Started Free

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FREE. All Features. FOREVER!

Try our Forever FREE Live Chat for Customer Service with all premium features!
FREE PLAN
Ideal for startups & small websites.
$0.00
free forever
Get started with customer conversation with our single operator plan for free.
  • All Features
  • No Limits
  • Single Operator
TEAM PLAN
Ideal for enterprises.
$19.99
per operator/month
Empower your support & sales teams to delight customers.
  • All Features
  • No Limits
  • 2 or More Operators
    For 5+ operators Talk to Us

Got questions? Schedule a demo and get all your questions answered.

Why Use ProProfs Live Chat for Customer Service?

Provide instant answers with customer service chat software
Connect With Prospects Faster
Connect With Prospects Faster

Initiate a chat with your prospects before they reach you using live chat software for customer support.

Avoid Long Support Queues
Avoid Long Support Queues

Help your customers avoid waiting in long support queues and get a response faster.

Know Visitors Before Initiating a Chat
Know Visitors Before Initiating a Chat

Enable your operators and help them learn more about the customer before a chat begins.

Connect With Prospects Faster
Automate Support Requests with Chatbot

Use ProProfs ChatBot to capture leads and transfer chats to the right department faster.

Offer 24x7 Support
Offer 24x7 Support

Make sure your customers receive round-the-clock customer support via customer service live chat.

Manage Multiple Requests
Manage Multiple Requests

Set operator capacity and manage more customers at the same with online customer service software.

Identify Visitor Intent Before a Chat

Know your customers inside-out & create a personalized support experience

Understand your visitor’s intent once they land on your website. Monitor their browsing activities and identify what page they land on. Our customer support chat software helps you access visitors’ chat transcripts and conversation history with other operators to help you understand their purchase intent. You can also capture more information about visitors with a pre-chat form.

  • tick ProProfs chat tick Monitor visitor’s browsing activities
  • tick ProProfs chat tick Use chat transcripts & history
  • tick ProProfs chat tick Capture more information with a pre-chat form
Identify visitor intent using live chat software

Increase Proactive Engagement

Reach out to customers before they do using customer service live chat tool
 create delightful customer experience using live chat tool

Engaging customers proactively in a conversation can help you create a delightful customer service experience. Our live chat for customer service helps you increase proactive engagement with features like Announcements where you update visitors on upcoming sales and product upgrades. You can use chat greetings to initiate proactive interaction with visitors. With eye catcher, you can encourage visitors to engage with your brand proactively.

  • tick ProProfs chat tick Announce latest product updates & sales
  • tick ProProfs chat tick Use chat greetings for proactive interaction
  • tick ProProfs chat tick Capture visitor’s attention with eye-catcher

Features

Add a live chat software for customer support to create seamless experiences
Chatbot Chatbot

Capture leads, automate bookings, and provide 24x7 customer support with ProProfs Chatbot.

Chat Greetings Chat Greetings

Become proactive and reach out to your customers before they do with chat greetings.

Canned Responses Canned Responses

Reduce response time while managing multiple chats using our canned responses feature.

Visitor Monitoring Visitor Monitoring

Track your visitors and understand their browsing intent with live chat for customer support.

Chat Routing Chat Routing

Transfer customers to relevant departments in seconds and reduce problem resolution time.

Reports & Analytics Reports & Analytics

Monitor individual operator’s performance and identify their knowledge gap with reports.

Simulate Human-like Interactions with Chatbot

Automate all your customer support requests with a human touch

Create human-like interaction with chatbot and streamline your customer service process. Offer answers to frequently asked questions. Chatbot also helps you transfer chats to different departments and assign them to available operators. Collect more information on your visitors’ preferences with multiple-choice questions.

  • tick ProProfs chat tick Offer answers to routine questions
  • tick ProProfs chat tick Transfer chats to different departments
  • tick ProProfs chat tick Collect information with multiple-choice questions

Offer 24x7 Support Anywhere

Never miss out on support requests with live chat customer service software

Offer 24x7 support to your website visitors and make sure you never miss out on them with customer service chat software. Our live chat helps you show relevant FAQs in the chat widget. Automate your customer support process with the help of our chatbot.

  • tick ProProfs chat tick Show relevant FAQs in chat widget
  • tick ProProfs chat tick Make anytime, anywhere support possible
  • tick ProProfs chat tick Automate support with Chatbot

Integrate All Your Support Tools

Create your customized support bundle with ProProfs Chat in minutes

ProProfs Live Chat for customer service integrates seamlessly with various integration options that make it the perfect customer support tool for organizations. The live chat software helps you integrate Survey Maker, Knowledge Base, Help Desk, and other platforms hassle-free to help your operators provide support and keep customers engaged with the brand. Some of the popular integrations you may find useful when using the online chat support tool include:

ProProfs Knowledge Base

Answer frequently asked questions before a customer initiates a chat with ProProfs Knowledge base.

ProProfs Help Desk

Never miss a support opportunity and always get back to your customers with ProProfs Help Desk integration.

ProProfs Survey Maker

Create customized pre-chat and post-chat forms with ProProfs Survey Maker integration.

Improve Your Team Performance

Access insightful reports to track every operator’s performance

ProProfs helps you get better insights into your support team’s performance in a matter of a few seconds. Track the number of chats your operators engage with on a daily, weekly, and monthly basis. Monitor their individual performances with the help of timesheets. You can also monitor their average rating for individual operators.

  • tick ProProfs chat tick Track number of chats operators engaged in
  • tick ProProfs chat tick Monitor individual performance with timesheets
  • tick ProProfs chat tick Monitor average rating for individual operator

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

Testimonials

  • Anything that helps us communicate better with our customers improves our revenue.
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • With ProProfs Chat, we can communicate with overseas clients who cannot call us.
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • With live chat, our guests know that we are accessible and will take care of their needs.
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

Try it FreeGet a Demo

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius
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