Elias Music
Los Angeles

ProProfs has been very responsive in helping us set up 24x7 live chat support

Trina Campbell
Director Marketing, ELIAS Music


ELIAS is a full-service music and audio agency founded by Grammy-nominated composer, producer, and musician Jonathan Elias. In more than 40 years, the agency has created groundbreaking compositions consistently that have defined expectations and music trends. ELIAS has also partnered with the world’s recognizable brands and leading entertainment companies to create masterpieces.

Elias Music

Problem: Our website lacked live chat support

We are connected with our listeners through music, but we were looking for a solution that would help us connect with our prospects as and when they wanted while browsing our website. That’s why we’re looking for a live chat functionality that engages prospects right away.

Solution: Simple to use & automated chat tool

We had no idea what tool to use for this but after exploring a few software, we knew ProProfs Chat software was what we needed for our music website. Our listeners and fans are now able to approach us 24x7 and we can offer help in real-time.

Result: Instant Communication with fans

We’ve just started using ProProfs Chat and we’ve already received a lot of help from their support team to get it implemented on our website correctly. ProProfs not only helped with the setup but even helped us implement best practices that made real-time communication possible for our brand. Most importantly, new lead generation is now automatic with pre-chat form.

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We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

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