United Performance Metals
Cincinnati, Ohio

ProProfs Chat increased our online sales.

Jody Seither
Jody Seither
Marketing coordinator, United performance metals


United Performance Metals (UPM) specializes as a metals solutions center that serves clients from a variety of industries, such as Oil & Gas, Defense, Space, Medical, Power Generation, Aerospace, and others. From cutting, processing to packaging, UPM offers a complete solution along with a comprehensive inventory of metals such as Titanium, Cobalt Alloys, Aluminium, Stainless Steel, Nickel Alloys, and others.

United Performance Metals

Problem: Our business needed a live chat solution

Since we started our business online, we missed out on a live chat solution. We were searching for live chat software that helps our business connect with prospects and allows us to manage multiple requests at the same time.

Solution: Tool that helped us answer questions instantly

We chose ProProfs Chat as our first live chat solution because we understood that it would help us answer questions from prospects in real-time. Thankfully, it did exactly that for us. We were able to answer questions live and increase our orders online with its help. It turned out to be a comprehensive but very easy-to-use solution for our business.

Result: Online sales increased dramatically

ProProfs Chat helped us increase our sales online. Their customer service team has always been on standby for us in case we have come across any hiccups. Any time we share a request, we get help right away! Everyone we speak to at ProProfs is very kind and helpful.

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