Proprofs Chat

Integrate Zendesk with live chat to never miss a support opportunity and qualified leads for your business.

What Is ProProfs Live Chat & Zendesk Integration & How it Works?

Never miss a support opportunity with live chat for Zendesk. The two platforms equip you to capture visitor details and qualified leads easily. Here’s how it works:

Post the Zendesk live chat integration, operators can convert chats and transcripts into support tickets. Review previous tickets during an ongoing chat to know a customer’s journey better. This way, you avoid asking obvious questions like ‘what can I help you with?’, as you already have a complete customer journey map.

Catch up with support opportunities and provide instant resolution to customers before they leave.

Features & Benefits of ProProfs Live Chat & Zendesk Integration

ProProfs Live Chat integration with Zendesk enables your support team to reach your customers, understand their pain points, and provide a delightful solution. Take a look at the features and benefits of the two below:

  • Convert Questions Into Tickets

  • Escalate an ongoing chat conversation into a support ticket with ProProfs Live Chat and Zendesk integration. Operators get the opportunity to create a ticket during a chat for the questions requiring inputs from different teams.

  • Help Customers Track Tickets

  • Enable customers to see the status of their tickets with the Zendesk (help desk) integration with live chat. Customers can also follow up with a single click about their ticket status.

  • Never Miss a Support Opportunity

  • While you answer questions in real-time with live chat, its integration with Zendesk allows you to reach out to visitors later who dropped in a message during your offline hours. Never miss a customer support opportunity.

  • Forward Offline Messages to Zendesk as Tickets

  • A live chat that integrates with Zendesk enables you to catch up with customers who’ve dropped a message during your offline hours. Missed chats can be pushed to Zendesk as tickets, and you can address them later when you are back online.

  • Track All Customer Communication in One Place

  • View all customer communication in one place. Add tags to tickets and chat transcripts and help your operators provide instant support to returning customers with live chat and Zendesk integration.

  • Know Your Customers Inside Out

Know your returning customers inside out - view all the data captured via pre-chat forms, visitor monitoring window, chat transcripts, and post-chat form in one place while answering a support ticket.

Connecting these tools is easy. Visit the guide below for the steps to integrate Zendesk with live chat.

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