Manage incoming chats and provide instant response to all questions with this web hosting chat software. Monitor your visitors’ behavior and easily initiate a conversation based on the web hosting solution page they are currently browsing. To further enhance your visitors’ experience, you can route them to the right department and the corresponding operator, which reduces the resolution time efficiently. In case your visitors have questions regarding web hosting packages, you can send them canned responses to improve turnaround time.
With ProProfs Chat app, your operators can cater to all visitor questions related to web hosting services efficiently. The chat hosting app allows them to initiate a conversation with your website visitors anytime, anywhere. Your operators can initiate a chat by monitoring visitors’ behavior through mobile, desktop, or a tablet. As an admin, you can also monitor ongoing chats and intervene in case operators need technical support.
Improve your web hosting support experience for customers by using ProProfs Live Chat Software. With a simple integration process, you can show relevant articles before a customer initiates a chat with your support team. You can customize the self-help article links that provide important information related to a web hosting product or packages. The integration not only helps you provide 24/7 support to customers but also assists your operators to minimize the number of tickets.
Adding a live chat software like ProProfs Chat enables your web hosting website to capture prospective customers. With the pre-chat form, you can gather details like name, email, phone number and sometimes even their queries. These can be stored as leads in your favorite CRM platform like MS Dynamics, Infusionsoft and others. The stored information helps your operators get an insight into customer issues and resolve them instantly. The same resolution can be reused for future questions, which results into boosted sales.
Partner with ProProfs to offer live chat software as a service to your customers. Bundle ProProfs Chat services with your existing hosting packages as an included app. Talk to our sales team about how we can offer live chat for websites hosted by you. Adding live chat to the customized package will allow your customers to provide instant answers to their visitors’ questions.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud