Resolve Customer Questions Instantly

Delight customers with faster resolution
live chat for web hosting

Manage incoming chats and provide instant response to all questions with this web hosting chat software. Monitor your visitors’ behavior and easily initiate a conversation based on the web hosting solution page they are currently browsing. To further enhance your visitors’ experience, you can route them to the right department and the corresponding operator, which reduces the resolution time efficiently. In case your visitors have questions regarding web hosting packages, you can send them canned responses to improve turnaround time.

  • tick ProProfs chat tick Initiate a conversation with chat greetings
  • tick ProProfs chat tick Route visitors to the right operators
  • tick ProProfs chat tick Improve turnaround time with canned responses

Provide Support Anytime, Anywhere

Reach your customers instantly with live chat app

With ProProfs Chat app, your operators can cater to all visitor questions related to web hosting services efficiently. The chat hosting app allows them to initiate a conversation with your website visitors anytime, anywhere. Your operators can initiate a chat by monitoring visitors’ behavior through mobile, desktop, or a tablet. As an admin, you can also monitor ongoing chats and intervene in case operators need technical support.

  • tick ProProfs chat tick Initiate a chat anytime, anywhere
  • tick ProProfs chat tick Chat from mobile, desktop & tablet
  • tick ProProfs chat tick Monitor and intervene chats
web hosting chat

Reduce Tickets by up to 80%

Build one-stop customer support with knowledge base
live chat for web hosting companies

Improve your web hosting support experience for customers by using ProProfs Live Chat Software. With a simple integration process, you can show relevant articles before a customer initiates a chat with your support team. You can customize the self-help article links that provide important information related to a web hosting product or packages. The integration not only helps you provide 24/7 support to customers but also assists your operators to minimize the number of tickets.

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Generate Leads & Boost Sales

Use web hosting chat to capture & store qualified leads

Adding a live chat software like ProProfs Chat enables your web hosting website to capture prospective customers. With the pre-chat form, you can gather details like name, email, phone number and sometimes even their queries. These can be stored as leads in your favorite CRM platform like MS Dynamics, Infusionsoft and others. The stored information helps your operators get an insight into customer issues and resolve them instantly. The same resolution can be reused for future questions, which results into boosted sales.

  • tick ProProfs chat tick Use pre-chat forms to capture leads
  • tick ProProfs chat tick Store leads in your favorite CRM
  • tick ProProfs chat tick Resolve visitors’ pain-points

Offer Live Chat as a Service

Bundle live chat hosting with your services

Partner with ProProfs to offer live chat software as a service to your customers. Bundle ProProfs Chat services with your existing hosting packages as an included app. Talk to our sales team about how we can offer live chat for websites hosted by you. Adding live chat to the customized package will allow your customers to provide instant answers to their visitors’ questions.

  • tick ProProfs chat tick Partner with ProProfs Chat
  • tick ProProfs chat tick Include chat as a service/app
  • tick ProProfs chat tick Deliver more value to your customers
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  • Anything that helps us communicate better with our customers improves our revenue.
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • With ProProfs Chat, we can communicate with overseas clients who cannot call us.
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • With live chat, our guests know that we are accessible and will take care of their needs.
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

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ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Help Customers Choose the Right Web Hosting Plans

Sell your web hosting plans in real time with ProProfs Chat
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