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18 Best WordPress Live Chat Plugins of 2024

Building a website on WordPress can be a scene-stealer if you’re a business looking to attract customers to your website. However, when it comes to customer engagement, choosing the right WordPress live chat plugin can make all the difference.

The hot question? Which is the best live chat plugin for WordPress you can trust?

As a professional who has explored a range of live chat tools, I have curated a list of the 18 best WordPress live chat plugins in 2024. Without wasting a minute, let’s dive in!

WordPress Live Chat Plugins Best For Pricing
ProProfs Chat 24/7 delightful customer support with AI chatbots Forever free for a single operator. Starts at $19.99/agent/month for more.
Zendesk Reports and Analytics Starts at $55/month
LiveChat Leads qualification Starts at $20/agent/month
Olark Customization Starts at $29/seat/month
Tidio Automating customer support Free plan available. Paid plans start at $29/month.
Pure Chat Real-time visitor analytics Starts at $39/month
Formilla Simplified multi-channel communication Free plan available. Paid plans start at $13.99/month.
Chatra Offline Chatting Forever free plan (limited to one agent). Paid plan starts at $21/month.
Smartsupp Chat transcripts Free plan available (without chatbot conversations). Paid plan starts at $19.5/month.
JivoChat Proactive chat invitations Free plan available (with limited features). Paid plan starts at $19/agent/month.
Tawk.To Collaborating and assign conversations 100% free. No premium version.
Crisp Audio & video functionality Forever free plan available (without chat triggers and chatbots). Paid plan starts at $25/workspace/month.
WSChat Pre-chat form Freemium. Starts at $69/year.
LiveAgent Building instant connections Starts at $9/agent
REVE Chat Delivering a unified customer experience Starts at $13.5/agent/month
HubSpot Live Chat Having chat conversations on the go Starts at $800/month
ThriveDesk Canned responses Starts at $25/month
Intercom AI-enhanced inbox Starts at $39/seat/month

What Is WordPress Live Chat Plugin?

A WordPress live chat plugin is an extension that allows website owners to incorporate real-time messaging functionality into their WordPress sites. 

It enables visitors to communicate directly with site administrators or customer support representatives, facilitating instant interaction for inquiries, support, or sales assistance. 

These plugins typically offer features like customizable chat widgets, offline messaging, chat history, and integration with popular messaging platforms or CRM systems.

Find the Best WordPress Live Chat Plugin for Your Business

Though I have provided the 18 best live chat for WordPress, let me make it easy for you by drilling it down to my top 3 recommendations. 

Option A: ProProfs Chat

ProProfs Chat is an excellent option for businesses looking to automate their customer support process, from answering routine inquiries to qualifying leads. This live chat plugin can turn your business into a lead-generation machine with multiple-choice and open-response questions.

Option B: Zendesk

Zendesk is a powerful tool that offers a range of features, including ticketing, customer feedback, and real-time analytics. It also has a user-friendly interface that allows operators to manage multiple conversations simultaneously.

Option C: LiveChat

LiveChat is a comprehensive customer service interface that offers an automated omnichannel platform. It provides a round-the-clock chatbot interface that allows companies to answer their prospects’ queries and create tickets.

If I were to recommend my preferred choice of the best live chat for WordPress from the list of tools I’ve provided, I would endorse ProProfs Chat. The platform allowed me to use it for free before committing to a purchase for my entire team. 

This way, I could assess its features and performance to see how it aligns with my business needs. The results I observed were nothing short of what ProProfs had promised. 

You can try this forever free WordPress live chat plugin to get started today!

List of Live Chat WordPress Plugins

You might wonder, what makes my research credible? 

Well, I have first-hand experience with most of the tools I recommend. I have also considered the recommendations from my industry peers, client testimonials, and reviews in software comparison sites.

As for myself, I am presently using ProProfs Chat, and that’s the reason for putting it at the top. 

1. ProProfs Chat

Best for 24/7 delightful customer support with AI chatbots

What I love the most is its AI-powered chatbot for 24/7 support automation, significantly reducing response times and enhancing customer satisfaction. I can sync all my customer data and conversations in one place by integrating with popular CRM like BIGContacts.

ProProfs Chat also allows you to manage multiple channels and domains seamlessly, making it easy to connect with customers wherever they are, whether on your website or social media.

When analyzing customer support, its reports and analytics come in handy, offering detailed insights with metrics like CSAT score, operator ratings, and average response times.

Also Read: What Is a Chatbot? A Comprehensive Tool for Customer Engagement

What you’ll like

What you may not like

  • Sometimes, frequent updates can be overwhelming for new users.
  • The free plan doesn’t have an option to include more operators (capping applies to a single operator).

Pricing

Forever free for a single operator. Live chat software pricing for multiple operators starts at $19.99/agent/month.

2. Zendesk

Best for Reports and Analytics 

Businesses with strong omnichannel customer engagement usually retain 89% of their customers. 

Zendesk’s live chat plugin is part of its omnichannel customer support solution, and it proved to be a powerful tool for managing customer inquiries. I was thrilled by its super easy integration with my WordPress website.  

The best part was the analytics feature that provided insights into chat performance, agent productivity, and customer satisfaction. The tool seamlessly integrates with the Zendesk Suite, including ticketing, knowledge base, and CRM software. 

The chatbot capabilities helped in automating responses to common questions, enhancing efficiency. The platform’s seamless transition between chat and other support channels helped us ensure a cohesive customer experience.

What you’ll like

  • AI-powered automation for quick issue resolution and ticket creation.
  • Detailed customer profiles for personalized support interactions.
  • Integration with platforms like HubSpot, Salesforce, Slack, and Shopify.
  • Real-time analytics and reporting to track your chatbot performance.

What you may not like

  • Complex setup and configuration process.
  • Limited flexibility in designing chatbot conversations.

Pricing

Starts at $55/month.

Find Out More: 10 Best Live Chat Software for Your Business in 2024

3. LiveChat

Best for Leads Qualification

I’ve used LiveChat, and it proved to be a great choice for my online communication needs. With LiveChat, I could chat in real-time with my website visitors, making it super convenient for them to ask questions to our customer service team.

As the best WordPress live chat plugin, this tool comes with some fantastic features. It offers visitor analytics and contact history, which helped me have more informed conversations with my customers. Plus, the unlimited chat feature ensured I could handle as many inquiries as needed without restrictions.

What I loved the most was its custom forms features, which helped me qualify leads easily. Additionally, I could automatically assign sales requests to the right team with its AI chatbots.

What you’ll like

  • Message sneak peek to see what the customer is typing before they hit send.
  • Canned responses to answer common questions, saving time and effort.
  • Rich messages to send images, videos, and other multimedia files to customers during a chat session.
  • File sharing during a chat session to provide additional information or documentation.

What you may not like

  • Some users have reported that the chat transfer feature can be confusing, leading to delays in resolving customer issues.
  • Outdated message tagging feature.

Pricing 

Starts at $20/agent/month.

Also Read: Top 13 LiveChat Alternatives in 2024

4. Olark

Best for Customization

Olark significantly improved my customer connections. This WordPress live chat plugin simplified real-time conversations, answered queries, and gathered feedback seamlessly. 

The customization options for pre-chat forms and triggered messages provided a personalized touch for every visitor. The offline messaging feature ensured no query went unanswered even in my absence. 

The tool offered invaluable data insights; I could easily access customer records, track visits, and review chat transcripts—all in one place. 

With Olark’s real-time dashboards, email reports, and Google Analytics integration, I got a holistic view to fine-tune my products and services based on customer interactions. 

What you’ll like

  • In-depth reporting and analytics to monitor chat performance.
  • Canned responses and shortcuts for quick and consistent communication.
  • Co-browsing feature for real-time assistance on web pages.
  • Real-time monitoring of website visitors and their browsing behavior.

What you may not like

  • Inability to send images during live chat sessions.
  • Customization options for the chat widget require HTML/CSS knowledge.

Pricing

Starts at $29/seat/month.

Read More: Best Olark Alternatives: 10 Competitors to Consider in 2024

5. Tidio

Best for Automating Customer Support

Emplifi states that 49% of customers have left a brand in the past 12 months due to bad customer experience. 

This highlights the need for consistent and reliable automated customer service solutions. 

That’s exactly why, when it comes to the best WordPress chat plugins, I can’t miss out on Tidio. Tidio’s chatbots were especially handy for automating responses to common questions, reducing the workload on my support team. 

Additionally, the platform allowed me to send automated messages based on visitor behavior, a great way to engage users and boost conversions proactively.

While I have moved on to other tools, my experience with Tidio was positive as it served as a reliable live chat plugin for my WordPress website.

What you’ll like

  • AI-powered chatbots for 24/7 instant responses and lead generation.
  • Multilingual chat support to reach a global audience effectively.
  • Visitor tracking and history for personalized conversations.
  • Email and messenger integrations for consistent communication.

What you may not like

  • Does not have a built-in knowledge base feature to create and share self-help resources.
  • Does not offer much flexibility and control over the design and behavior of your chatbot. 

Pricing

Free plan is available (limited to 100 chatbot triggers). Paid plan starts at $29/month.

Know More: Top 11 Tidio Live Chat Alternatives & Competitors

6. Pure Chat

Best for Real-Time Visitor Analytics

I have used the Pure Chat live chat plugin for my website in the past, and I highly recommend it. 

Pure Chat seamlessly integrates with WordPress, making it smooth to set up even for those not particularly tech-savvy. The dashboard is intuitive and well-designed, allowing for easy customization to match the aesthetics of my site. This was a huge relief for me, as I’ve had my fair share of struggles with clunky plugins that felt like a puzzle to configure.

One standout feature that set Pure Chat apart was its real-time visitor analytics. The ability to see who is on my site, where they are coming from, and what pages they are viewing in real time was a great help. 

What you’ll like

  • Powerful dashboard to get a comprehensive overview of all your chat interactions.
  • Native iOS & Android apps to use Pure Chat on the go.
  • Detailed visitor information, including location, device type, etc., for better insights into customer behavior.
  • Customizable chatbots for automating routine tasks.

What you may not like

  • Some users have reported that the live chat may terminate if another window is accidentally opened.
  • Limited customization options for the chat widget.

Pricing

Starts at $39/month.

Read On: 10 Best Pure Chat Alternatives in 2024

7. Formilla

Simplified Multi-Channel Communication

I find Formilla incredibly useful because it simplifies how I communicate with customers across multiple channels. It combines email, in-app messaging, and live chat in one easy-to-use platform. 

This means I can send highly targeted emails and messages that are tailored to meet the specific needs and interests of each customer. The WordPress live chat plugin offered by Formilla is particularly valuable. it allows me to engage with customers 24/7, helping me to capture leads or finalize sales the moment a customer shows interest.

What’s more, Formilla’s email messaging is straightforward, making it effortless to keep in touch with customers and encourage them to return. This tool is a game-changer for me because it streamlines my communication strategy, allowing me to reach out to my audience through their preferred channels without juggling multiple tools. 

What you’ll like 

  • Formilla can be integrated into various platforms, including Drupal and several custom software apps.
  • It is very easy to use and install the application.
  • The access tracking feature is highly appreciated.
  • Loaded with features that provide great functionality.

What you may not like 

  • The software needs to have the ability to block individual pages on your site without having to paste code into each individual.
  • The possibility to postpone chat or reactivate it when needed is, unfortunately, connected to one’s presence on the website.

Pricing

Free plan is available (limited to 1 chat agent). Paid plans start at $13.99/month.

8. Chatra

Best for Offline Chatting 

Chatra‘s approach of blending the immediacy of live chat with the convenience of email communication is particularly appealing. This live chat for WordPress respects our time and that of our customers, allowing for interactions to occur at a pace that suits everyone. The tool’s ability to collect email addresses discreetly is a bonus, facilitating follow-up conversations and nurturing leads effectively.

I find Chatra’s offline chat feature particularly beneficial. It ensures that we can still capture queries and engage with visitors even when we’re not available to chat in real time. This capability means we never miss out on potential interactions or leads, as visitors can leave their questions and contact information. We can then follow up via email or through the app at a time that suits us best.

Chatra sets clear expectations for users regarding response times, which helps manage their experience and satisfaction levels. The option to switch between messenger and live chat modes offers the flexibility to provide real-time support when necessary.

What you’ll like

  • Has a chat history feature that lets you see previous conversations with your customers. 
  • The chat distribution feature assigns chats to the most suitable agents based on their availability. 
  • Provides a premade replies feature that lets you save and reuse common responses.
  • Chatra has an SSL encryption feature that ensures the security and privacy of your chat data.

What you may not like 

  • Lacks a ticketing system, which means you cannot track and manage customer issues effectively.
  • The basic reporting feature limits your ability to analyze and improve your chat performance.

Pricing 

Forever free plan (limited to one agent). Paid plan starts at $21/month. 

Read Also: 10 Best Chatra Alternatives in 2024

9. Smartsupp

Best for Chat Transcripts

I used to rely on Smartsupp for my WordPress website, which truly transformed how I engaged with online customers. When using this dynamic tool, I was impressed by its intuitive interface and robust features, which enhanced the user experience. 

The real-time visitor monitoring feature enabled me to communicate proactively and respond swiftly to queries. One thing that stood out to me was how seamlessly customizable chat boxes integrated with websites, giving them a professional aesthetic. 

What’s even better is their chat transcripts features. With stored conversations, I could quickly refine my interactions and offer personalized support to my customers. 

If you want to elevate your online customer service game based on my experience, I would highly recommend trying it.

Also Read: Live Chat Scripts for Sales and Customer Service

What you’ll like

  • Seamless integration with Facebook Messenger to interact with customers.
  • Email integration to centralize all your web chat in a single dashboard.
  • Contact form to collect leads by storing visitor information.
  • Chatbot support to automate your customer support process.

What you may not like

  • Some users have reported that the software can be slow to load, frustrating for both agents and customers.
  • Limited chatbot functionality.

Pricing

A free plan is available (without chatbot conversations). Paid plan starts at $19.5/month.

Read Now: 10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024

10. JivoChat

Best for Proactive Chat Invitations

I recently had a conversation with my fellow industry professional who wholeheartedly endorsed JivoChat based on his personal experience. They shared that Jivo Live Chat is one of the best live chat plugins for WordPress for online customer engagement.

One feature particularly highlighted was the proactive chat invitations and strategically placed chat buttons. Jivo’s chatbots, which work around the clock, were commended for their ability to provide customer support, answer frequently asked questions, and ensure that potential leads are not lost.

They also emphasized that JivoChat extends beyond just chat functionality. It allows users to monitor real-time website visitors, collaborate seamlessly with teammates, and analyze comprehensive reports to improve customer service continually.

What you’ll like

  • Multi-channel communication, including live chat, email, phone calls, and social media messaging.
  • Seamless integration with popular CRM tools like Salesforce.
  • Advanced reporting features that provide insights into customer behavior.
  • Automated triggers that engage visitors proactively based on their behavior.

What you may not like

  • Limited mobile app functionality as compared to its web version.
  • Brand customization options are limited.

Pricing

Free plan is available (with limited features). Paid plan starts at $19/agent/month.

Take a Look: 10 Best JivoChat Alternatives to Improve Your Customer Support in 2024

11. Tawk.To

Best for Collaborating and Assigning Conversations

Tawk.to offers a comprehensive, free platform for businesses to engage with their customers directly through live chat, ticketing, and a CRM system. This tool enables you to monitor visitor activity on your website in real-time, providing insights into what pages they visit and how often they return. With features like a Knowledge Base and team chat, it simplifies customer support and internal communication. 

Tawk.to enhances teamwork by allowing you to tag and assign conversations to appropriate team members, ensuring timely and relevant responses. By viewing the customer’s entire journey and data, your team can provide context-rich support, leading to impactful and memorable customer experiences. 

The setup process is quick and straightforward, requiring just a small JavaScript snippet added to your site. Tawk.to stands out by allowing unlimited agents and offering a wide range of features without any cost. It supports over 45 languages and includes advanced options like video and voice add-ons, screen sharing, and detailed reporting. 

What you’ll like 

  • Allows users to change the appearance, language, and behavior of the chat widget.
  • Allows users to send emojis, canned responses, and automated triggers to start conversations.
  • Has a dashboard that shows real-time data on visitors, chats, page views, and more.
  • It has a video and voice feature that allows users to make calls and screen share with visitors.

What you may not like 

  • Users have to use external tools or platforms to measure and improve their chat performance.
  • Does not have a GDPR compliance feature

Pricing 

100% free. No premium version. 

Read Now: 11 Best Tawk.to Alternatives for Improved Customer Service in 2024

12. Crisp

Best for Audio/Video Functionality

Having used Crisp, I’m excited to recommend it as one of the live chat plugins for WordPress that can significantly improve customer engagement and drive sales. This software, complete with automation, plays a key role in boosting conversion rates by offering real-time assistance through a customizable widget. 

Crisp helps deliver a tailored and contemporary conversational experience with features like GIFs, video previews, and user ratings. Its integration with major e-commerce platforms streamlines customer journeys, ensuring data synchronization for more personalized interactions. 

The shared inbox simplifies support across different messaging channels, including social media. LiveTranslate breaks down language barriers, facilitating smooth global interactions. 

What truly sets Crisp apart is its authentic, plug-in-free audio and video call functionality, creating enjoyable human connections. 

What you’ll like

  • Seamless exchange of files within the chat interface for efficient collaboration.
  • Multi-user collaboration with shared access and real-time communication.
  • AI-powered chatbots to automate conversations.
  • Shared inbox to centralize all your conversations.

What you may not like

  • Difficulty with integrating Crisp with other CRM tools.
  • The software can be expensive for small businesses.

Pricing

A forever free plan is available (without chat triggers and chatbots). The paid plan starts at $25/workspace/month.

Know More: 10 Crisp Chat Alternatives for Enhanced Customer Support in 2023

13. WSChat

Best for Pre-Chat Form

I appreciate WSChat for its seamless integration and user-centric design, particularly the Live Chat Widget optimized for WordPress. Setting up the pre-chat form is straightforward, allowing customization of features displayed on the widget’s header. 

It enables proactive engagement with customers by initiating chats when they are online. The front-end interface is intuitive, enhancing customer interactions with support agents. It supports multiple file attachments and video recordings, making it easier for customers to express their concerns. 

Moreover, the option for customers to send chat transcripts to an email address and provide instant feedback enriches the support experience. This tool effectively bridges the communication gap, fostering a more interactive and satisfying customer service environment.

What you’ll like 

  • Supports end-to-end encryption, which means that your messages are secure and private.
  • Allows you to create groups and channels where you can chat with multiple people at once. 
  • Has a built-in translator, which can help you communicate with people who speak different languages. 
  • Supports adding multiple agents to the same chat, which can improve the efficiency and quality of your customer service

What you may not like 

  • Does not have a backup or restore option. 
  • WSChat has compatibility issues or bugs that affect its performance or functionality.

Pricing 

Freemium. Starts at $69/year. 

14. LiveAgent

Best for Building Instant Connections 

LiveAgent platform enables businesses to elevate customer engagement without any setup fees. 

Esteemed by Forbes, Airbus, and NASCAR, among others, LiveAgent’s live chat software facilitates instant connections, transforming website visitors into customers through real-time support. 

It boasts a fast live chat widget and advanced features, ensuring a seamless customer experience. The platform is recognized for its excellence with accolades from Capterra, GetApp, and SoftwareAdvice in 2024.

LiveAgent stands out by offering a multilingual chat widget, proactive chat invitations, and visitor tracking, enhancing customer retention and engagement. It supports a vast array of integrations, improving agent productivity and customer satisfaction. With competitive pricing, LiveAgent provides unparalleled value, making it an ideal choice for businesses aiming to offer superior customer service efficiently.

What you’ll like

  • Universal inbox stores all customer requests in one place.
  • Built-in call center allows agents to make and receive calls from within the software.
  • Has a gamification feature that motivates agents to perform better. 
  • Flexible pricing plan that suits the needs and budgets of different businesses.

What you may not like

  • Has a steep learning curve for some users, especially those who are not familiar with help desk software.
  • It has some issues with the stability and reliability of the software, such as occasional bugs, glitches, and downtime.

Pricing

Starts at $9/agent 

Read Also: 10 Best LiveAgent Alternatives to Enhance Customer Support 2024

15. REVE Chat

Best for Delivering a Unified Customer Experience 

The next tool I would add to this list of the top live chat plugins for WordPress is REVE Chat. It’s a standout choice for providing effortless customer communication. This platform excels in delivering a unified customer experience through its comprehensive multichannel customer engagement capabilities. 

What makes REVE Chat an exceptional tool is its ability to facilitate real-time collaboration between customers and support agents. With features like Co-Browsing, agents can directly interact with a customer’s browser, significantly improving first-call resolution by guiding them through complex processes or troubleshooting issues live.

Moreover, the live video chat solution adds a personal touch to digital interactions, allowing for face-to-face communication and enhancing customer trust and satisfaction. The integration of AI-powered chatbots with live chat ensures that customers receive instant, automated responses, streamlining the support process and freeing up agents to handle more complex queries. 

What you will like 

  • Allows businesses to manage chats from various platforms, such as WhatsApp, Telegram, Viber, and Messenger, in one place.
  • Create smart AI-powered chatbots that can handle common queries, provide information, and generate leads 24/7.
  • Offers video and voice call options to their customers for a more personalized and engaging experience.
  • Provides co-browsing functionality that lets businesses assist their customers in real-time.

What you may not like 

  • Lacks a native mobile app for iOS or Android devices, which limits its accessibility and functionality on mobile devices.
  • Does not allow users to customize the appearance and behavior of the chat widget, chatbot, or video and voice call buttons. 

Pricing

Starts at $13.5/agent/month

Also Read: 10 Best REVE Chat Alternatives in 2024

16. HubSpot Live Chat

Best for Having Chat Conversations on the Go

I prefer Hubspot Live Chat primarily for its exceptional support in chatting on the go. Its seamless integration with Slack and a mobile app ensures I can respond to customer inquiries anytime, anywhere, keeping the communication lines open even when I’m out of the office. 

This flexibility is crucial for maintaining high levels of customer satisfaction and engagement. The ability to set chat office hours and capture emails for missed chats further enhances its utility, ensuring no opportunity for interaction slips through the cracks. 

It’s this level of accessibility and responsiveness that sets this tool apart, making it an indispensable asset for my team and me in providing real-time support and fostering strong customer relationships.

What you will like 

  • Integrated with HubSpot CRM, which means you can access the contact history and information of the people you chat with.
  • Change the appearance, language, and behavior of the chat widget to match your brand and website.
  • Create chatflows using a drag-and-drop interface.
  • It is responsive, which means it can adapt to different screen sizes and devices. 

What you may not like 

  • You have to choose between live chat and bot options when creating a chat flow, and you cannot easily switch between them during a conversation.
  • You may encounter some issues or limitations when using HubSpot live chat with Shopify or Zapier.

Pricing 

Starts at $800/month

Explore: 10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

17. ThriveDesk

Best for Canned Responses 

I particularly appreciate ThriveDesk for its capability to manage canned responses effectively. This feature is a game-changer when I’m swamped with work. ThriveDesk not only allows me to create a library of pre-written messages for common queries but also ensures these responses maintain a consistent and professional tone across all communications. 

The ability to integrate these canned responses across various platforms I use daily, like Chrome, Gmail, and Slack, significantly boosts my productivity. Moreover, the customization options, including personalization with name tags, enhance the interaction quality, making each response feel tailored and thoughtful. 

ThriveDesk’s support for multiple languages allows me to communicate effectively with a global audience. This tool streamlines my communication process, allowing me to respond quickly without compromising the quality of customer service. ThriveDesk is the ultimate solution for optimizing communication and enhancing efficiency in busy scenarios.

Also Read: Live Chat Canned Responses Cheat Sheet for Business, Sales & Support

What you will like

  • Offers email, live chat, portal, and knowledge base to streamline workflow.
  • Simple design helps agents efficiently manage requests with a dashboard for insights.
  • Accessible support team via chat, email, or Discord.
  • Cost-effective plans with essential features and discounts for nonprofits and educational institutions.

What you may not like 

  • New on the market, missing some features and refinements, but shows planned updates.
  • Access is limited to web browsers, affecting convenience for mobile users.

Pricing 

Starts at $25/month

18. Intercom

Best for AI-Enhanced Inbox 

The last tool I would add to this list of the best WordPress live chat plugins is Intercom. Its AI-enhanced inbox elevates our customer support by streamlining interactions and collaboration. Intercom’s Fin AI transforms the way we engage with customers through quick conversation summaries, tailored responses, and efficient ticket auto-filling. 

The platform’s design is not only modern but also customizable, ensuring rapid access to inboxes and customer information, which is crucial for delivering efficient, personalized support. 

With its smooth integration with essential tools like Slack, Jira, and Salesforce, Intercom guarantees that important customer data is always within reach, facilitating a more unified and informed support process. 

What you’ll like 

  • Engages potential customers with personalized messages based on their actions and profiles.
  • Builds detailed customer profiles by analyzing data from interactions.
  • Offers quick, friendly responses, self-help options, and automated workflows.
  • Enables the creation and delivery of campaigns across email, in-app messages, push notifications, and SMS.

What you may not like

  • Can become cumbersome and unmanageable if you have a large number of conversations and segments.
  • Intercom’s email chains can be confusing as they are not necessarily in order.

Pricing 

Starts at $39/seat/month

Read Also: Intercom VS Drift: Which is Your Best Customer Support Option

Learn More About WordPress Live Chat Plugins

How to choose a live chat plugin for WordPress?

To select a live chat plugin for WordPress, first identify your website’s specific needs. Consider user experience, ease of integration, and customer support features. Evaluate the plugin’s compatibility with your WordPress theme and its impact on site speed. Prioritize options that offer customization to match your brand. Finally, read user reviews and test the plugin’s responsiveness before making a decision.

Why should you use a live chat plugin on your WordPress site?

Using a live chat plugin on your WordPress site enhances customer engagement and support. It allows real-time communication, improving user experience and potentially increasing conversion rates by providing immediate assistance and answers to visitors’ queries.

Is there any need for coding to install and use these Live Chat plugins on WordPress?

No coding is required to install and use live chat plugins on WordPress. These plugins are designed for easy integration, often involving simple steps like installing the plugin from the WordPress dashboard and configuring settings through a user-friendly interface.

Are these Live Chat plugins compatible with the latest version of WordPress?

Yes, most live chat plugins are compatible with the latest version of WordPress. Plugin developers regularly update their products to ensure compatibility and security with the most recent WordPress releases.

How do these Live Chat plugins handle user data and privacy?

Live chat plugins handle user data and privacy by adhering to standard data protection regulations. They typically offer features like data encryption, GDPR compliance, and customizable privacy settings to protect user information and ensure confidentiality.

Do these Live Chat plugins offer mobile responsiveness?

Yes, these live chat plugins offer mobile responsiveness, ensuring that the chat interface automatically adjusts to fit the screen size of smartphones and tablets. This feature allows for a seamless chat experience for users on mobile devices

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About the author

The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.