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11 Best Live Chat Plugins for WordPress to Maximize Conversions in 2024

Best Live Chat Plugins for WordPress

Did you know that as of June 2024, WordPress commands an impressive 43.1% of all websites?

Yes, it’s true! 

Building a website on WordPress can be a scene-stealer if you’re a business looking to attract customers to your website. However, simply having a website on WordPress isn’t enough. When it comes to customer engagement, choosing the right WordPress live chat plugin can make all the difference.

The hot question? Which is the best live chat plugin for WordPress you can trust?

As a professional who has explored a range of live chat tools, I have curated a list of the 11 best WordPress live chat plugins in 2024. Without wasting a minute, let’s dive in!

Live Chat Plugin Best For Plan
ProProfs Chat Chatbot Support Forever-free for a single operator. Paid plan starts at $19.99/operator/month.
Olark Customization Starts at $29/seat/month.
Zendesk Reports and Analytics Starts at $55/month.
Live Chat Leads Qualification Starts at $20/agent/month.
Pure Chat Real-Time Visitor Analytics Free plan available. Paid plan starts at $15/month.
Tidio Automating Customer Support Free plan available. Paid plan starts at $29/month.
HubSpot Dedicated Inbox Feature Starts at $890/month.
Tawk.to Ticketing System Free forever.
Smartsupp Chat Transcripts Free plan available. Paid plan starts at $19.5/month.
JivoChat Proactive Chat Invitations Free plan available. Paid plan starts at $19/agent/month.
Crisp Audio/Video Functionality. A forever-free plan is available. Paid plan starts at $25/workspace/month.

Top 11 WordPress Live Chat Plugins for 2024

You might wonder, what makes my research credible? 

Well, I have first-hand experience with most of the tools I recommend. I have also considered the recommendations from my industry peers, client testimonials, and reviews in software comparison sites.

As for myself, I am presently using ProProfs Chat, and that’s the reason for putting it at the top. 

1. ProProfs Chat

Best for Chatbot Support 

I’ve been using ProProfs Chat, and I can confidently say it’s an awesome tool for customer engagement. ProProfs Chat offers a dedicated WordPress live chat plugin that makes it easy to add live chat to your website in minutes. This tool has worked wonders for my WordPress website. 

What I love the most is its chatbot for 24/7 support automation, significantly reducing response times and enhancing customer satisfaction. I can sync all my customer data and conversations in one place by integrating with popular CRM like BIGContacts.

ProProfs Chat also allows you to manage multiple channels and domains seamlessly, making it easy to connect with customers wherever they are, whether on your website or social media.

When analyzing customer support, its reports and analytics come in handy, offering detailed insights with metrics like CSAT score, operator ratings, and average response times.

What you’ll like

What you may not like

  • Frequent updates on the AI chatbot can get overwhelming for new users.
  • The free plan is limited to a single operator.

Pricing: Forever free for a single operator. Live chat software pricing for multiple operators starts at $19.99/agent/month.

Also Read: 21 Best Chatbot Software: Top No-Code Picks

2. Olark

Best for Customization

Olark

Olark significantly improved my customer connections. Their live chat software simplified real-time conversations, answered queries, and gathered feedback seamlessly. 

The customization options for pre-chat forms and triggered messages provided a personalized touch for every visitor. The offline messaging feature ensured no query went unanswered even in my absence. 

The tool offered invaluable data insights; I could easily access customer records, track visits, and review chat transcripts—all in one place. 

With Olark’s real-time dashboards, email reports, and Google Analytics integration, I got a holistic view to fine-tune my products and services based on customer interactions. 

What you’ll like

  • In-depth reporting and analytics to monitor chat performance.
  • Canned responses and shortcuts for quick and consistent communication.
  • Co-browsing feature for real-time assistance on web pages.
  • Real-time monitoring of website visitors and their browsing behavior.

What you may not like

  • Inability to send images during live chat sessions.
  • Customization options for the chat widget require HTML/CSS knowledge.

Pricing: Starts at $29/seat/month.

3. Zendesk

Best for Reports and Analytics

Zendesk’s live chat plugin is part of its omnichannel customer support solution, and it proved to be a powerful tool for managing customer inquiries. I was thrilled by its super easy integration with my WordPress website.  

The best part was the analytics feature that provided insights into chat performance, agent productivity, and customer satisfaction. The tool seamlessly integrates with the Zendesk Suite, including ticketing, knowledge base, and CRM software. 

The chatbot capabilities helped in automating responses to common questions, enhancing efficiency. The platform’s seamless transition between chat and other support channels helped us ensure a cohesive customer experience.

What you’ll like

  • AI-powered automation for quick issue resolution and ticket creation.
  • Detailed customer profiles for personalized support interactions.
  • Integration with platforms like HubSpot, Salesforce, Slack, and Shopify.
  • Real-time analytics and reporting to track your chatbot performance.

What you may not like

  • Complex setup and configuration process.
  • Limited flexibility in designing chatbot conversations.

Pricing: Starts at $55/month.

4. LiveChat

Best for Leads Qualification

I’ve used LiveChat, and it proved to be a great choice for my online communication needs. With LiveChat, I could chat in real-time with my website visitors, making it super convenient for them to ask questions to our customer service team.

What’s great about LiveChat is that it comes with some fantastic features. The tool offers visitor analytics and contact history, which helped me have more informed conversations with my customers. Plus, the unlimited chat feature ensured I could handle as many inquiries as needed without restrictions.

What I loved the most was its custom forms features, which helped me qualify leads easily. Additionally, I could automatically assign sales requests to the right team with its AI chatbots.

What you’ll like

  • Message sneak peek to see what the customer is typing before they hit send.
  • Canned responses to answer common questions, saving time and effort.
  • Rich messages to send images, videos, and other multimedia files to customers during a chat session.
  • File sharing during a chat session to provide additional information or documentation.

What you may not like

  • Some users have reported that the chat transfer feature can be confusing, leading to delays in resolving customer issues.
  • Outdated message tagging feature.

Pricing: Starts at $20/agent/month.

5. Pure Chat

Best for Real-Time Visitor Analytics

Pure Chat

I have used the Pure Chat live chat plugin for my website in the past, and I highly recommend it. 

Pure Chat seamlessly integrates with WordPress, making it smooth to set up even for those not particularly tech-savvy. The dashboard is intuitive and well-designed, allowing for easy customization to match the aesthetics of my site. This was a huge relief for me, as I’ve had my fair share of struggles with clunky plugins that felt like a puzzle to configure.

One standout feature that set Pure Chat apart was its real-time visitor analytics. The ability to see who is on my site, where they are coming from, and what pages they are viewing in real time was a great help. 

What you’ll like

  • Powerful dashboard to get a comprehensive overview of all your chat interactions.
  • Native iOS & Android apps to use Pure Chat on the go.
  • Detailed visitor information, including location, device type, etc., for better insights into customer behavior.
  • Customizable chatbots for automating routine tasks.

What you may not like

  • Some users have reported that the live chat may terminate if another window is accidentally opened.
  • Limited customization options for the chat widget.

Pricing: Starts at $39/month.

6. Tidio

Best for Automating Customer Support

Tidio

When it comes to the best WordPress chat plugins, I can’t miss out on Tidio. The tool impressed me with its simplicity and versatility. 

The chat widget integration was straightforward, ensuring I could start conversations with visitors quickly.

Tidio’s chatbots were especially handy for automating responses to common questions, reducing the workload on my support team. Additionally, the platform allowed me to send automated messages based on visitor behavior, a great way to engage users and boost conversions proactively.

While I have moved on to other tools, my experience with Tidio was positive as it served as a reliable live chat plugin for my WordPress website.

What you’ll like

  • AI-powered chatbots for 24/7 instant responses and lead generation.
  • Multilingual chat support to reach a global audience effectively.
  • Visitor tracking and history for personalized conversations.
  • Email and messenger integrations for consistent communication.

What you may not like

  • Does not have a built-in knowledge base feature to create and share self-help resources.
  • Does not offer much flexibility and control over the design and behavior of your chatbot. 

Pricing: Free plan available (limited to 100 chatbot triggers). Paid plan starts at $29/month.

7. HubSpot

Best for Dedicated Inbox Feature 

HubSpot

I found HubSpot while surfing some review sites, and I must say this tool proved to be a boon in disguise. This WordPress plugin allowed me to effortlessly incorporate professional-looking live chat software into my website within minutes. Installing and customizing the software was super easy.

One of the best features was its dedicated inbox storing chat records. It helped my team collaborate since everyone could easily access customer interactions and find the necessary information.

I also liked that the software was built on an open and flexible platform, making it quick to set up and fully customizable to suit my needs.

What you’ll like

  • Automated chat routing to connect users with the right team members.
  • Integration with HubSpot CRM for contextual and personalized conversations.
  •  A searchable library of help articles, videos, and documentation.
  • Detailed visitor information for meaningful engagement.

What you may not like

  • Pricing may not be cost-effective for smaller businesses with limited resources.
  • Limited customization options for the CRM interface.

Pricing: Starts at $890/month.

8. Tawk.to

Best for Ticketing System 

Tawk.to

A fellow professional in my industry recommended Tawk.to me, and I’m grateful for the tip. I used this tool for a while, and I can attest to its effectiveness in providing real-time customer support. The insights it offered into website visitors were invaluable, helping me boost conversions.

One standout feature was the built-in support desk and ticketing system. It simplified my follow-up process and allowed me to craft outstanding customer experiences effortlessly. 

If you’re in the business of delivering top-notch support and service in real-time, Tawk.to Live Chat can be your tool.

What you’ll like

  • Real-time monitoring of website visitors and their browsing behavior.
  • Customizable chat widgets and chat shortcuts for quick responses.
  • Custom pre-chat forms, triggered messages, and offline messaging to make customers feel heard.
  • CoPilot feature to attract, capture, and qualify leads in your CRM for priority attention.

What you may not like

  • The free plan includes Tawk.to branding, which may not suit all businesses.
  • Reporting and analytics capabilities are not as robust as other chat solutions.

Pricing: Forever free.

9. SmartsUpp

Best for Chat Transcripts

SmartsUpp

I used to rely on Smartsupp live chat for my WordPress website, which truly transformed how I engaged with online customers. When using this dynamic tool, I was impressed by its intuitive interface and robust features, which enhanced the user experience. 

The real-time visitor monitoring feature enabled me to communicate proactively and respond swiftly to queries. One thing that stood out to me was how seamlessly customizable chat boxes integrated with websites, giving them a professional aesthetic. 

What’s even better is their chat transcripts features. With stored conversations, I could quickly refine my interactions and offer personalized support to my customers. 

If you want to elevate your online customer service game based on my experience, I would highly recommend trying it.

What you’ll like

  • Seamless integration with Facebook Messenger to interact with customers.
  • Email integration to centralize all your web chat in a single dashboard.
  • Contact form to collect leads by storing visitor information.
  • Chatbot support to automate your customer support process.

What you may not like

  • Some users have reported that the software can be slow to load, frustrating for both agents and customers.
  • Limited chatbot functionality.

Pricing: A free plan is available (without chatbot conversations). Paid plan starts at $19.5/month.

10. JivoChat

Best for Proactive Chat Invitations

I recently had a conversation with my fellow industry professional who wholeheartedly endorsed JivoChat based on his personal experience. They shared that Jivo Live Chat is an easy-to-go tool for online customer engagement.

One feature particularly highlighted was the proactive chat invitations and strategically placed chat buttons. Jivo’s chatbots, which work around the clock, were commended for their ability to provide customer support, answer frequently asked questions, and ensure that potential leads are not lost.

They also emphasized that JivoChat extends beyond just chat functionality. It allows users to monitor real-time website visitors, collaborate seamlessly with teammates, and analyze comprehensive reports to improve customer service continually.

What you’ll like

  • Multi-channel communication, including live chat, email, phone calls, and social media messaging.
  • Seamless integration with popular CRM tools like Salesforce.
  • Advanced reporting features that provide insights into customer behavior.
  • Automated triggers that engage visitors proactively based on their behavior.

What you may not like

  • Limited mobile app functionality as compared to its web version.
  • Brand customization options are limited.

Pricing: Free plan available (with limited features). Paid plan starts at $19/agent/month.

11. Crisp

Best for Audio/Video Functionality

Crisp

Having experienced Crisp personally, I’m excited to recommend it as a tool that can significantly improve customer engagement and drive sales. This WordPress live chat software, complete with automation, plays a key role in boosting conversion rates by offering real-time assistance through a customizable widget. 

Crisp goes above and beyond, delivering a tailored and contemporary conversational experience with features like GIFs, video previews, and user ratings. Its integration with major e-commerce platforms streamlines customer journeys, ensuring data synchronization for more personalized interactions. 

The shared inbox simplifies support across different messaging channels, including social media. LiveTranslate breaks down language barriers, facilitating smooth global interactions. 

What truly sets Crisp apart is its authentic, plug-in-free audio and video call functionality, creating enjoyable human connections. 

What you’ll like

  • Seamless exchange of files within the chat interface for efficient collaboration.
  • Multi-user collaboration with shared access and real-time communication.
  • AI-powered chatbots to automate conversations.
  • Shared inbox to centralize all your conversations.

What you may not like

  • Difficulty with integrating Crisp with other CRM tools.
  • The software can be expensive for small businesses.

Pricing: A forever free plan is available (without chat triggers and chatbots). The paid plan starts at $25/workspace/month.

Find the Best WordPress Live Chat Plugin for Your Business

Though I have provided the 11 best live chat software for WordPress, let me make it easy for you by drilling it down to my top 3 recommendations. 

Option A: ProProfs Chat

ProProfs Chat is an excellent option for businesses looking to automate their customer support process, from answering routine inquiries to qualifying leads. This live chat plugin can turn your business into a lead-generation machine with multiple-choice and open-response questions.

Option B: Zendesk

Zendesk is a powerful tool that offers a range of features, including ticketing, customer feedback, and real-time analytics. It also has a user-friendly interface that allows operators to manage multiple conversations simultaneously.

Option C: LiveChat

LiveChat is a comprehensive customer service interface that offers an automated omnichannel platform. It provides a round-the-clock chatbot interface that allows companies to answer their prospects’ queries and create tickets.

If I were to recommend my preferred choice from the list of tools I’ve provided, I would unequivocally endorse ProProfs Chat. The platform allowed me to use it for free before committing to a purchase for my entire team. 

This way, I could assess its features and performance to see how it aligns with my business needs. The results I observed were nothing short of what ProProfs had promised. 

You can try this forever free WordPress live chat plugin to get started today!

Learn More About WordPress Live Chat Plugins!

Q: What is a WordPress Live Chat Plugin?

A: A WordPress Live Chat Plugin is a software extension that integrates seamlessly with WordPress websites, enabling real-time communication between website visitors and site administrators through a chat interface. This tool facilitates instant messaging, fostering quick and direct interaction for support, sales, or general inquiries.

Q: How to Use Live Chat in WordPress?

  • Select a Live Chat Plugin: Choose a WordPress live chat plugin from the plugin repository or a third-party provider.
  • Install and Activate: Install the chosen plugin and activate it through your WordPress dashboard.
  • Configure Settings: Customize the live chat settings, including appearance, behavior, and user permissions.
  • Integrate with Notifications: Set up notifications to ensure that you or your team are alerted when a user initiates a chat.
  • Test the Live Chat: Perform a test chat to ensure that the system is working as intended.
  • Monitor and Respond: Regularly monitor the live chat and respond promptly to user inquiries or messages.

Q: Why do you need a WordPress live chat plugin?

  • Real-Time Interaction: Engage with visitors instantly, providing timely assistance or information.
  • Improved Customer Support: Enhance customer support by addressing queries promptly and efficiently.
  • Increased Conversions: Assist potential customers in their decision-making process, potentially boosting conversions.
  • User Engagement: Foster user engagement by offering a convenient and immediate communication channel.
  • Collect Feedback: Gather valuable feedback and insights directly from website visitors.

Q: Does WordPress have a live chat?

WordPress itself does not have a built-in live chat feature. However, you can easily add live chat functionality to your WordPress site by using various plugins available in the WordPress Plugin Repository or by integrating third-party live chat services.

Q: Where to put a live chat script on the WordPress page?

You can easily add live chat to your WordPress website. Here’s the quickest way: How to Add ProProfs Live Chat with WordPress Website

Q: How many active agents can you have simultaneously with WordPress live chat?

The number of active agents you can have at one time with WordPress live chat depends on the specific live chat plugin or service you’re using. Many plugins or services offer different pricing plans with varying limits on the number of agents who can be active simultaneously. 

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About the author

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn