Post-chat surveys help you measure & improve your visitor's
experience. Your visitors can leave instant feedback after every chat as star rating,
NPS or more. The feature helps to understand the high and low points of a visitor's
support experience, which can be identified to improve the overall service effectively.
You can review chat transcripts with their ratings or even average ratings by operators
to understand customer experience & improve it.
- Get instant feedback from visitors
- Improve support experience
- Boost customer delight