Measure Customer Experience with Post Chat Survey
- Measure satisfaction with chat ratings
- Measure customer experience
- Track operator ratings
- Gather insightful data with robust reports
- Measure customer loyalty with NPS
Post-chat surveys help you measure & improve your visitor's experience. Your visitors can leave instant feedback after every chat as star rating, NPS or more. The feature helps to understand the high and low points of a visitor's support experience, which can be identified to improve the overall service effectively. You can review chat transcripts with their ratings or even average ratings by operators to understand customer experience & improve it.
ProProfs Chat can help you measure customer support experience efficiently with the use of post-chat survey forms. You can easily track the customer satisfaction (CSAT) scores and identify where your support service is lacking. This will allow you to improve your customer support and improve its score effectively. You can also measure customer loyalty by sending in the NPS survey form once a chat ends.
Gather ratings for all your support operators by using the live chat feedback form. This data will help you to learn how your operators are performing in every chat and understand who are your star performers. The feedback gathered will also help you identify the areas where your operators need to improve and can be trained accordingly. Training your support operators will help you build a delightful experience for all website visitors.
ProProfs Chat lets you get the pulse of your customer during or after a chat ends. Send an NPS survey directly in the chat window and capture customer experience instantly. You can also track customer satisfaction (CSAT) and identify where your support service is lacking. This will allow you to improve your customer support and improve its score effectively.
Our insightful reports will help you track how your chats were rated by website visitors using the post-chat survey form. Through these reports, you can observe the total number of chats that were rated by your customers and website visitors. You can also monitor the average chat ratings and accordingly build a support strategy that helps you to improve the average rating effectively. This approach will surely help you boost customer delight rate.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud