The help desk integration with live chat helps track all missed chats as they automatically get converted into trouble tickets.
Missed chat messages from website visitors can result in lost leads. To avoid this situation, you can integrate ProProfs Help Desk with live chat software.
Furthermore, this native integration allows you to create tickets manually during an ongoing chat conversation and send them to other support operators to find detailed solutions to customer questions.
Easily keep track of missed chats and get back to customers with answers to their questions. If your chat operators are offline/unavailable, your visitors will see an online form that helps them contact you faster. These questions will then get converted into tickets and can be managed through your shared inbox.
Your operators tend to stumble upon questions that require detailed answers. In such a scenario, they can simply save an ongoing chat as a ticket in their help desk dashboard. This gives operators the opportunity to provide detailed answers that help your customers better resolve their questions and end up keeping them delighted with your services.
Help your operators learn about their chat ticket status effectively. The live chat and help desk integration allows you to create tickets and monitor their status effectively. Operators will be prompt in sending replies to your customers as they can see open, closed, or pending status updates next to each ticket. They can send immediate replies and delight customers.