ProProfs Chat for Zen Cart offers you the ability to capture market qualified leads with features like pre-chat form and offline messages. Your operators can also monitor visitors and initiate a chat with visitors in strategic time to arrive at a purchase decision faster.
- Lead your field of business by knowing your customer profiles via real-time monitoring.
- Use saved chat transcripts to build rapport with returning visitors.
- Capture visitor leads and use it strategically in promoting business.
- Resolve customer queries via live chat and reduce help desk tickets.
- Assist visitors with instant proactive customer support.
- Capture visitors’ key details through pre-chat form.
- Monitor visitors in real-time as they browse your website.
- Upsell through your operators as they assist customers in their purchases.