Businesses are always looking for ways to hook potential customers to their website instantly. Live chat is a great customer support tool that allows your brand to solve customer queries, engage with them, and instantly delight them. LiveChat is one of the most popular chat solutions you can choose for your business. However, it is...

After extensive market research, you have built a great product, and customers are thrilled with the experience. After a while, you notice that some customers drop off after a few purchases. Even worse, they have started doing business with a competitor. So, how do you keep them hooked? Customer retention software such as an advanced...

Chatbots can form a central aspect of your marketing and support strategy.  A chatbot benefits your business in many ways, such as higher leads, quicker issue resolution, and a well-managed sales funnel. Also, the best part of chatbots is that they are super easy to deploy and get started with. So, what does a chatbot...

Businesses are coming up with ways to boost their sales funnel and improve customer support. You can hit these two birds with one stone using lead generation chatbots. These messaging platforms can improve your lead generation efforts and improve support experiences. So, what do chatbots do exactly? Among the most significant advantages of using chatbots...

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...

Have you ever worked on a challenging project and weren’t sure which SaaS tool would measure up to the task? If yes, it might be high time to add one to your tech stack. But there are an array of feature-rich tools for businesses that make it a challenge to choose one. You probably are...

Building a productive customer support team that can keep the issue resolution time low and customer satisfaction rate high, is a challenge. More so because such teams spend an unreasonable amount of time doing manual tasks instead of serving customers. Why not try customer service automation software? If you have a small team handling a...

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...