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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Top 10 Richpanel Alternatives to Never Miss Another Customer Conversation

Written by Updated: 26 Jun, 2026
Six months after going live on Richpanel, most teams aren’t unhappy with the product. They’re unhappy with the invoice. The per-seat charge is just the beginning: add the self-service portal, AI features, WhatsApp access, and social comment moderation, and you’re looking at five or six line items before a single conversation happens.  If you’ve started...
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10 Best Botco.ai Alternatives to Keep Conversations Going 24/7

Written by Updated: 26 Jun, 2026
Your chatbot should keep conversations going at 2 AM, not just during business hours. If you’ve been evaluating Botco.ai alternatives, chances are you’ve hit a real wall: English-only support, limited ticketing integrations, and a price point that makes sense for a large hospital network but not for most growing businesses.  I’ve spent time testing conversational...
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10 Best Free Customer Support AI Chatbots in 2026

Written by , Customer Service & Engagement Experts Updated: 19 Jun, 2026
Here’s something most business owners won’t admit. They’re losing customers every single night simply because nobody is there to answer a customer query, resolve a complaint, or close a sale.  I’ve seen it happen repeatedly across businesses of every size, and it’s completely avoidable today. Deploying the best free AI chatbot for customer support is...
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AI Customer Service Agents: What They Are and How to Build Them for Uninterrupted Support

Written by , Customer Service & Engagement Experts Updated: 4 Jun, 2026
Picture this: a customer reaches out at 2 a.m. with a billing issue. No one is online. The old chatbot loops them back to a help article they already read. They churn by morning.  I’ve watched this exact scenario cost businesses real revenue, and it’s the reason customer service AI agents have become the infrastructure...
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10 Best AI Customer Service Agents to Automate Support and Boost Customer Satisfaction

Written by , Customer Service & Engagement Experts Updated: 3 Jun, 2026
A customer lands on your pricing page at 11:47 PM. They have one question standing between them and a purchase decision. Your support team clocked out at 6. There is no live agent. The customer waits, gets nothing, and leaves. That scenario plays out thousands of times a day across businesses still relying on business-hours-only...
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Knowledge Base Chatbots: Definition, Benefits & How to Build in 2026

Written by , Customer Service & Engagement Experts Updated: 1 Apr, 2026
Imagine a world where your customers never have to wait for assistance from a human agent. They ask a question, and instantly, an AI-powered assistant responds with the exact solution they need.  This is what a knowledge base chatbot does. It uses your existing content, such as FAQs, guides, and manuals to deliver precise, 24/7...
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What Are Chatbot Intents? Types, Benefits & Best Practices Explained

Written by , Customer Service & Engagement Experts Updated: 3 Nov, 2025
After working with chatbots for half a decade, I’ve learned that even the most advanced AI can fall short if it doesn’t get what people are really saying. That’s where chatbot intents take the lead. They’re what help a bot move from just answering questions to actually understanding user goals and context. When I built...
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Customer Communication Strategy: 8 Proven Ways to Improve Customer Conversations

Written by , Customer Service & Engagement Experts Updated: 27 May, 2026
Let’s be real—most businesses are terrible at customer communication. Without a clear customer communication strategy, the cracks show fast. And that’s not just an opinion: according to Forbes, bad customer service could cost companies $3.7 trillion every year. Here’s the thing—slow replies, confusing messages, and inconsistent follow-ups don’t just annoy customers; they kill loyalty and...
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