ProProfs Editorial Team

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ProProfs Editorial Team

Customer service specialists |
The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

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Articles by ProProfs Editorial Team

10 Best Zoho Desk Alternatives and Competitors

10 Best Zoho Desk Alternatives and Competitors

As someone who often explores tools to enhance customer support processes, I looked for Zoho Desk alternatives to ensure my team has the best options available. This search was about understanding different features and pricing models to find the right fit for our needs. Here, I present the 10 best alternatives and competitors to Zoho...
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How to Analyze Your Chatbot’s Performance: Top 20 Chatbot Analytics

How to Analyze Your Chatbot’s Performance: Top 20 Chatbot Analytics

Chatbots have gained a lot of popularity, transforming how businesses interact with customers.  But how do you know if your chatbot is a hero, saving the day with efficient service and happy interactions, or a silent villain, frustrating users and failing to meet expectations? The answer lies in data.  By tracking key chatbot analytics metrics,...
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10 Best eDesk Alternatives & Competitors in 2024

10 Best eDesk Alternatives & Competitors in 2024

In my search for top-notch customer support tools, I’ve explored several eDesk alternatives and competitors that stand out in 2024. I aimed to find platforms that offer exceptional service and bring innovation and efficiency to the table.  From automated ticketing systems to advanced analytics, these alternatives to eDesk promise to enhance customer interaction and support...
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A Guide to Canned Responses for Live Chat Support in 2024

A Guide to Canned Responses for Live Chat Support in 2024

Did you know that a majority (66%) of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. Meeting that expectation can be challenging, especially for businesses with limited resources. That’s where canned responses come in as your secret weapon. These pre-written...
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Top 15 Kayako Alternatives & Competitors in 2024

Top 15 Kayako Alternatives & Competitors in 2024

As a long-time Kayako user, I’ve come to appreciate its strengths in ticketing and agent collaboration. But, as my support needs evolved, I had to explore a broader range of Kayako alternatives.  That’s when I came across multiple tools that were invaluable for customer support.  In this post, I’ll share the top 15 Kayako competitors...
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Top 8 Delight Chat Alternatives & Competitors in 2024

Top 8 Delight Chat Alternatives & Competitors in 2024

Exploring Delight Chat alternatives to your customer service?  I’ve spent years working with customer service technology, always on the lookout for tools that can make support better and more efficient.  When I went looking for alternatives to Delight Chat, I found several great options. Each one offers something special, from intelligent chatbots to all-in-one messaging...
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10 Best Comm100 Alternatives to Boost Your Engagement in 2024

10 Best Comm100 Alternatives to Boost Your Engagement in 2024

If you are looking for a Comm100 alternative, you are not alone. Comm100 is a popular live chat software but may not be the best fit for your business, especially if you need more advanced features, integrations, customization, or scalability. But with so many live chat software options available in the market, how do you...
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8 Best MyLiveChat Alternatives to Boost Your ROI in 2024

8 Best MyLiveChat Alternatives to Boost Your ROI in 2024

MyLiveChat is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, MyLiveChat may not be the best fit for every business, especially if you want more features, integrations, or affordability.  That’s why I have compiled a list of the top 8 best MyLiveChat alternatives for...
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10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

HubSpot Chat has been a go-to solution for businesses when it comes to customer engagement.  However, it is not the only option out there and might not be the best fit for your business needs. In fact, many HubSpot Chat alternatives offer more features, better pricing, and greater flexibility.  With years of experience in the...
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10 Best Gorgias Alternatives to Boost Your ROI in 2024

10 Best Gorgias Alternatives to Boost Your ROI in 2024

Businesses constantly look for better solutions to boost their productivity and sales. The same is the case with live chat tools.  Gorgias is a versatile tool for supporting shoppers real time with a fast-loading chat widget. However, if you are looking for more advanced reporting functionalities and a simpler user experience, you must look for...
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