We make ProProfs Chat, so you should know where we sit. To keep this fair, I read every giosg page we could find on its homepage, AI Agent, giosg Live, pricing, company, and customer story pages, and I used only what giosg publishes about itself. giosg is a Helsinki-founded platform that combines AI Agents, live chat, and campaign tools for enterprises.
Both run defensible live chat and both build AI on retrieval from your own content. The difference is how much you can do on day one, and how much of the AI is automated versus scoped in a project. ProProfs Chat opens with a forever-free plan and a 15-day trial with all premium features, no credit card. giosg opens with a Discovery Call, a Demo Meeting, and a PreStudy. In a ProProfs Chat vs Giosg shortlist, that one difference decides most decisions.
Choose ProProfs Chat
Easiest live chat & AI customer service agent for instant, automated support. To give customers instant, automated support and go live on your own today: start with a forever-free plan or a 15-day free trial with every premium feature and no credit card. You get a RAG-trained AI Agent that cites its sources, five named AI reports, Facebook, WhatsApp, and Instagram messages in one dashboard, and live chat support in under 2 minutes, 24/7. Paid plans start at about $19.99 per operator per month.
Choose giosg
For an enterprise rollout run with giosg’s team: multiple AI Agent types, phone and video in one interface, and campaign tools beyond chat. Pricing is quote-based and starts from €790 per month.
At a Glance
Here is the whole platform on one screen. Where giosg is equally strong, it gets the check too. For a quick read on ProProfs Chat vs Giosg, this table is the fastest way to see where each one fits.
| What matters | ProProfs Chat | giosg |
|---|---|---|
| Best for |
✓Instant, automated customer support on your own website, run by a team that wants to start free
|
–Enterprise teams that want a managed AI and digital-engagement platform across support, sales, and campaigns
|
| Canned Responses, File Sharing, Chat Transcripts, Live Typing & Sneak Peek, Supervisor Control, Read Receipts |
✓All six ship in the product, plus pre-chat and post-chat forms with ratings
|
–Not itemized on the pages reviewed
|
| Proactive Chat Triggers |
✓Rules on time-on-page and URL viewed start conversations at the right moment
|
✓Targeting rules decide which visitors see chat and when
|
| RAG-trained AI Agent |
✓Trains on your website, help center, uploaded files, and FAQs, and answers with the source cited
|
✓RAG retrieval across website URLs, internal documents, and chat logs, with AI guardrails
|
| Action-based AI Agents |
✓Complete tasks mid-chat, such as order lookups, scheduling, and notifications
|
✓Fetch live data and act inside connected business systems for end-to-end automation
|
| Five named AI reports |
✓AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, Operator Performance Report
|
–AI-powered reporting on automation rates, resolution rates, customer sentiment, topic analysis, and sales volumes
|
| Scheduled delivery and live shareable report links |
✓Reports land in the inbox on a custom schedule, and a live link opens with no login
|
–Real-time reporting in the platform; scheduled delivery and no-login links not listed on the pages reviewed
|
| Respond to Chats from Social Media and SMS |
✓Centralize Facebook, WhatsApp, and Instagram messages and reply to SMS from one dashboard
|
–WhatsApp and Messenger listed; Instagram DM and SMS not listed on the pages reviewed
|
| Deliver Support via Apps Using Chat SDK |
✓Add live chat to your Android and iOS apps in minutes with pre-written code
|
–Not listed on the pages reviewed
|
| Audio & Video Chat With Screen-Sharing |
✓Escalate any chat to an audio or video call, with real-time screen-sharing for live demos and troubleshooting
|
✓Video calls and phone calls handled from the same interface as chat
|
| Native iOS and Android apps for agents |
✓Answer chats on the go with native apps for agents
|
–Not listed on the pages reviewed; giosg Live can run as a floating browser extension
|
| Security certification |
✓GDPR and CCPA compliant, hosted on SOC 2 Type 2 infrastructure from AWS and IBM
|
✓ISO/IEC 27001 certified and GDPR compliant
|
| Free plan |
✓Forever-free plan
|
–Not listed; pricing starts with a Discovery Call and a quote
|
| Free trial and money-back guarantee |
✓15-day trial with all premium features, no credit card, plus a 15-day money-back guarantee
|
–Not listed on the pages reviewed; evaluation starts with a demo
|
| Pricing model |
✓Per operator, from about $19.99 per month, with a published five-rung ladder
|
✓Value-based, no seat fees, starting from €790 per month plus a one-time setup fee
|
| 24/7 live chat support |
✓Under 2 minutes, 24/7
|
–Support hours not stated on the pages reviewed
|
| Onboarding |
✓A dedicated Success Manager and quarterly strategy reviews guide your setup and growth
|
✓Fully managed delivery: PreStudy, building, testing, launch, optimization, and expansion
|
1. Live chat & widget features
Both run real-time chat with routing and a branded widget. giosg Live is built for high volume, and ProProfs Chat is built so one operator can start free.
| Live chat & widget | ProProfs Chat | giosg |
|---|---|---|
| Canned Responses, File Sharing, Chat Transcripts, Live Typing & Sneak Peek, Supervisor Control, Read Receipts |
✓All six ship, with pre-chat and post-chat forms and ratings, so operators answer repeat questions in seconds and supervisors can step in
|
–Not itemized on the pages reviewed
|
| Chat Routing |
✓Easy rules route each chat to the least busy operator or the right group, by location, time of day, keywords, or operator history, and Auto Accept Chat connects visitors instantly
|
–Routing by agent availability, visitor location or language, page visited, business hours, and custom rules
|
| Proactive Chat Triggers |
✓Visitor Tracking (location, IP, pages, referral, custom properties) feeds Proactive Chat Triggers on time-on-page and URL viewed, so chat opens at the right moment
|
✓Targeting rules, including page visited and interests, decide which visitors see chat
|
| Co-browsing/Screen Share |
✓Real-time screen-sharing for live product demonstrations and troubleshooting
|
–Not listed on the pages reviewed
|
| Audio & Video Chat With Screen-Sharing |
✓Escalate chat sessions to audio and video calls for in-depth consultations, with real-time screen-sharing to troubleshoot complex issues
|
✓Video calls and phone calls from the same interface as chat
|
| Business Hours Scheduler |
✓Set your support hours so chats reach the right operator at the right time
|
✓Routing by business hours
|
| Customizable Widget |
✓Embed the widget in minutes and match it to your brand logo, colors, and icons
|
✓Colors, icons, and animations match your brand
|
ProProfs Chat: Seven live chat tools ship as named features: Canned Responses, File Sharing, Chat Transcripts, Live Typing & Sneak Peek, Supervisor Control, Read Receipts, and pre-chat and post-chat forms. Chat Routing spreads the workload evenly so no operator burns out, and keyword, location, time-of-day, and operator-history rules put every visitor with the right person. Co-browsing/Screen Share, audio, and video let operators move from text to a live conversation, and Visitor Tracking feeds Proactive Chat Triggers. This is the toolkit you can read feature by feature before you talk to anyone.
giosg: giosg Live pulls chat, video, telephony, and WhatsApp into one interface and is built for high-volume operations. Yliopiston Apteekki, the biggest pharmacy in Finland, has made chat its most popular service channel with giosg. Its targeting rules decide which visitors see chat and when.
2. AI capabilities and automation
Both are genuinely strong here. ProProfs Chat cites its sources and adds sentiment and escalation signals, and giosg offers several named agent types.
| AI capabilities | ProProfs Chat | giosg |
|---|---|---|
| RAG-trained AI Agent |
✓Trains on your website, help center, uploaded files, and FAQs, and answers with the source cited, so it is retrieval and not a scripted decision tree
|
✓RAG technology fetches and verifies information from multiple sources before answering, and trains on website URLs, PDFs, manuals, policies, and chat logs
|
| Action-based AI Agents |
✓Complete tasks mid-chat, such as order lookups, scheduling, and notifications
|
✓Fetch live data, run real-time lookups, and act in CRM, PIM, e-commerce, helpdesk, and DMS systems
|
| AI Agent |
✓A customer service AI Agent that answers instantly with the source cited and completes tasks mid-chat
|
✓Several types: AI Support Agent, AI Shopping Agent, AI Lead Agent, and Internal AI Agent
|
| Sentiment tagging, emotion detection, and escalation-risk prediction |
✓Sentiment tagging, richer emotion detection, and escalation-risk prediction flag unhappy customers before they leave
|
–Customer sentiment appears in reporting; escalation-risk prediction not listed on the pages reviewed
|
ProProfs Chat: The AI Agent trains on your website, help center, uploaded files, and FAQs, then answers with the source cited, so customers and operators can see where an answer came from. Sentiment tagging, emotion detection, and escalation-risk prediction flag unhappy customers early, and action-based agents finish tasks like order lookups and scheduling inside the chat. That source line is the fastest way to judge answer quality.
giosg: giosg offers separate AI Support, Shopping, Lead, and Internal agents, many languages, and auto-translated knowledge, so you train once in one language. Its pages also list AI guardrails, a choice of language model for enterprises, and moderated AI reply suggestions for human agents.
3. Channels and omnichannel
ProProfs Chat brings the website, social, SMS, and mobile apps into one place, and giosg handles phone and presents omnichannel as one platform.
| Channels | ProProfs Chat | giosg |
|---|---|---|
| Chat With Your Website Visitors |
✓Embed the live chat widget in minutes, customize it with your logo, colors, and icons, and answer visitors instantly to grow sales and leads by up to 2x
|
✓Brand-matched chat widget with targeting that decides who sees it
|
| Respond to Chats from Social Media |
✓Centralize Facebook, WhatsApp, and Instagram messages in one dashboard and engage customers where they spend their time
|
–WhatsApp and Messenger handled in the giosg Live workspace; Instagram DM not listed on the pages reviewed
|
| Deliver Support via Apps Using Chat SDK |
✓Add live chat to your Android and iOS apps in minutes with pre-written code, start proactive chats in-app, and seek feedback to build trust
|
–Not listed on the pages reviewed
|
| Audio & Video Chat With Screen-Sharing |
✓Offer in-depth consultations by escalating a text chat to audio or video, with real-time screen-sharing for live demos
|
✓Telephony and video: phone calls and video calls handled in the same interface as chat
|
| Receive & Reply to SMS Messages |
✓Manage all SMS from the ProProfs dashboard, skip endless typing with canned responses, and support customers even when they are offline
|
–Not listed on the pages reviewed
|
|
✓Email conversations alongside chat
|
✓Email in the giosg Live workspace; email for the AI Agent is marked coming soon
|
|
| Native iOS and Android apps for agents |
✓Answer chats on the go with native apps for agents
|
–Not listed on the pages reviewed; giosg Live can run as a floating browser extension
|
| Omnichannel messaging |
✓Website visitors, Facebook, WhatsApp, Instagram, SMS, and your own mobile apps all reach one ProProfs dashboard, so every customer gets a fast reply in the channel they chose
|
–One AI Agent across chat, WhatsApp, and phone, with email coming soon
|
ProProfs Chat: Website visitors, Facebook, WhatsApp, Instagram, and SMS messages all land in one ProProfs dashboard, and the Chat SDK adds live chat inside your Android and iOS apps. Agents answer from native iOS and Android apps, and any chat can escalate to audio or video with screen-sharing. That is a wide channel set bundled in one product instead of sold one connector at a time.
giosg: giosg runs human and AI agents across chat, WhatsApp, and telephony from one platform, and it lists video calls too. Its pages do not list Instagram DM, SMS, or an app SDK, and email for the AI Agent is marked coming soon.
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4. Reporting and analytics
Both report on automation and resolution. ProProfs Chat names its AI reports, lets customers rate the AI Agent, and shares results with people who have no login.
| Reporting | ProProfs Chat | giosg |
|---|---|---|
| Five named AI reports |
✓AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, Operator Performance Report
|
–AI-powered reporting on automation rates, resolution rates, customer sentiment, topic analysis, and sales volumes
|
| Scheduled delivery and live shareable link |
✓Scheduled delivery to the inbox on custom frequencies, plus a live link a stakeholder opens with no login
|
–Real-time reporting in the platform; scheduled delivery and no-login links not listed on the pages reviewed
|
| Chat summary |
✓Total, rated, and missed chats, response time, visitor traffic, transcripts, and queue. AI Agent performance reports let customers rate every AI interaction with thumbs up or down and comments, so you see live satisfaction scores, top issues, and exactly where your AI Agent falls short
|
✓Real-time view of conversations, response times, lead conversions, and sales volumes, plus topic analysis
|
| CSV and Excel export |
✓Reports export as CSV or Excel
|
–Not listed on the pages reviewed
|
| Chatbot Resolution Report |
✓Shows how many chats the AI resolved
|
✓Automation and resolution rates tracked for AI performance
|
ProProfs Chat: Five named AI reports cover the AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, and Operator Performance Report. Customers can rate every AI Agent interaction with thumbs up or down and comments, so you get a live view of satisfaction scores, top issues, and exactly where your AI Agent falls short. Every report can be scheduled to the inbox or shared as a live link that a manager opens without a seat, and it exports to CSV or Excel. That is a reporting set with clearly named reports.
giosg: giosg lists AI-powered reporting on automation rates, resolution rates, customer sentiment, topic analysis, and sales volumes, and real-time views of response times and lead conversions.
5. Integrations and admin
giosg builds integrations for you. ProProfs Chat lists its integrations by name and gives you API, callbacks, and webhooks to connect your own systems.
| Integrations & admin | ProProfs Chat | giosg |
|---|---|---|
| Integration depth and access |
✓Named CRMs (Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, Infusionsoft, FogBugz, Nutshell), CMSs (WordPress, Drupal, Joomla, Wix), e-commerce (Shopify, Magento, BigCommerce), email marketing, and Zapier
|
✓Salesforce, Microsoft Dynamics, HubSpot, Genesys Cloud, Zendesk, Shopify, Adobe, and SharePoint, with custom integrations built for you
|
| API, callbacks, and webhooks |
✓Connect ProProfs Chat to your own systems, trigger callbacks, and automate workflows with webhooks
|
✓Low-code giosg Workflow Builder; custom automations built for you
|
| SSO |
✓Included and documented
|
✓Strong authentication integrations
|
| Ticketing |
✓Offline messages and missed chats convert into tickets automatically, and ProProfs Help Desk adds full ticket management
|
✓Helpdesk workspace and ticket handling inside giosg Live
|
| Slack and Microsoft Teams |
✓Real connections through Zapier and API
|
–Not listed on the pages reviewed
|
ProProfs Chat: ProProfs Chat names seven CRMs, a long CMS and e-commerce list, and email-marketing tools, plus Zapier and hooks into ProProfs Knowledge Base and Help Desk. SSO is included and documented, API, callbacks, and webhooks connect your own systems, and Slack and Microsoft Teams work through Zapier or API. The integration list is public and readable.
giosg: giosg connects to CRMs, ERPs, and ticketing systems, and its low-code Workflow Builder lets its team build custom automations for you, with workflows that launch in weeks. It also has a native helpdesk workspace inside giosg Live.
6. Security and compliance
Both take security seriously. ProProfs Chat layers access controls, backups, and compliance, and giosg lists an ISO/IEC 27001 certification.
| Security & compliance | ProProfs Chat | giosg |
|---|---|---|
| Formal certification |
✓GDPR and CCPA compliant with a dedicated compliance page, hosted on SOC 2 Type 2 infrastructure from AWS and IBM
|
✓ISO/IEC 27001 certified, GDPR compliant, and EU Accessibility Act compliance
|
| IP restriction, admin access controls, SSO, and two-factor authentication |
✓All shipped, so you decide who can sign in and from where
|
✓Strong authentication integrations and consent management
|
| Vault data-restore and platform protection |
✓Vault data-restore, TLS in transit, WAF, DDoS mitigation, and daily backups on all plans
|
✓giosg VAULT for data encryption
|
ProProfs Chat: GDPR and CCPA compliance is documented on a dedicated compliance page. Access controls cover IP restriction, admin access controls, SSO, and two-factor authentication. Vault data-restore, TLS, WAF, DDoS mitigation, and daily backups come on all plans, on SOC 2 Type 2 infrastructure from AWS and IBM. That is a security story you can read in full online.
giosg: giosg lists an audited ISO/IEC 27001 certification, EU Accessibility Act compliance, consent management, and AI guardrails.
7. Pricing
This is the widest gap in the ProProfs Chat vs Giosg decision: one side publishes a ladder, and the other sells by quote.
| Pricing | ProProfs Chat | giosg |
|---|---|---|
| Pricing model |
✓Per operator, billed monthly or annually; annual saves up to 50%
|
✓Value-based, with result thresholds agreed upfront and no seat or license fees
|
| Entry point |
✓Forever-free plan, then Essentials at about $19.99 per month
|
–From €790 per month for simpler use cases, plus a one-time setup or project fee
|
| Published ladder |
✓Free, Essentials about $19.99, Business about $29.99, Business Complete Elite about $179.97 per month for 3 operators, Customer Delight Suite from $499 per month
|
–Personalized quote after a Discovery Call, a Demo Meeting, and a PreStudy
|
| Free trial and guarantee |
✓15-day free trial with all premium features, no credit card, and a 15-day money-back guarantee
|
–Not listed on the pages reviewed
|
| Cost as the team grows |
✓At about $29.99 per operator per month on Business: 5 operators is about $149.95, 10 is about $299.90, and 25 is about $749.75 per month
|
✓Seat count does not change the price; scope, use cases, and volumes do
|
| Add-ons |
✓AI Chat Automation ($450/yr), White Label ($300/yr), Android SDK ($99.99/yr)
|
✓Scope is set in the PreStudy
|
ProProfs Chat: The ladder has five rungs you can read in one sitting: Free, Essentials at about $19.99, Business at about $29.99, Business Complete Elite at about $179.97 for 3 operators, and Customer Delight Suite from $499 a month. Annual billing saves up to 50%, and the 15-day trial includes every premium feature. In any ProProfs Chat and Giosg comparison, this is the pricing you can model before a sales call.
giosg: giosg prices on outcomes, not seats. Its pricing page describes agreed thresholds on automation rates, lead volumes, and generated sales, a one-time setup fee, and a PreStudy that scopes the project. Starting from €790 per month covers simpler use cases, and the page says most customers start with one use case and expand.
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8. 24/7 support
ProProfs Chat answers live chat around the clock, which matters when support quality is part of the decision.
| Support | ProProfs Chat | giosg |
|---|---|---|
| Live chat support |
✓Under 2 minutes, available 24/7
|
–Support hours not stated on the pages reviewed
|
| Phone support |
✓(855) 776-7763, Mon-Fri 8AM-6PM EST
|
–Not listed on the pages reviewed
|
| Email support |
✓One-business-day response guaranteed
|
–Not listed on the pages reviewed
|
| Help center and guides |
✓1,000+ help-center articles and video guides
|
–Not listed on the pages reviewed
|
| Dedicated onboarding |
✓A dedicated Success Manager and quarterly strategy reviews guide your setup and growth
|
✓Fully managed project delivery: PreStudy, building, testing, launch, optimization, and expansion
|
ProProfs Chat: Live chat support answers in under 2 minutes, 24/7. Email gets a guaranteed one-business-day reply, phone is open at (855) 776-7763, Monday to Friday, 8AM to 6PM EST, and a dedicated Success Manager helps with setup and quarterly strategy reviews. 1,000+ help articles and videos sit behind it. That is a support promise you can hold in writing.
giosg: giosg wraps its platform in a managed model: a PreStudy maps your processes, then its team builds, tests, launches, and optimizes. That matters when you do not want to run the rollout yourself.
9. Beyond a live chat tool
Both are broader than a chat widget. giosg calls itself one platform for support, lead generation, and campaigns, and ProProfs Chat sits inside named suites. If you want more than a chat widget, read this section.
| Scope | ProProfs Chat | giosg |
|---|---|---|
| Core Live Chat and AI Agent |
✓Live Chat with a RAG-trained AI Agent
|
✓Live chat and AI Agents on one platform
|
| Help Desk |
✓ProProfs Help Desk, bundled in Customer Delight Suite
|
✓Helpdesk workspace inside giosg Live
|
| Knowledge Base |
✓ProProfs Knowledge Base for 24/7 self-service, in Customer Delight Suite
|
–No separate knowledge base product listed; AI Agents train on your website and documents
|
| Survey Maker and Qualaroo |
✓Both included in Customer Delight Suite to capture customer feedback
|
–Customer feedback tools listed in the suite overview
|
| Lead capture and campaigns |
✓Picreel and BIGContacts CRM in Customer Growth Suite, from $499 per month
|
✓Quizzes, pop-ups, video bots, and interactive forms on one platform
|
| Packaged as |
✓Two named suites from $499 per month, framed as 5 tools in 1 with 1 AI Brain
|
–One platform, scoped and priced per project
|
ProProfs Chat: Customer Delight Suite starts at $499 a month and puts Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo together, so the AI is trained once and works across 5 tools. Customer Growth Suite adds Picreel and BIGContacts CRM for capturing and nurturing leads. A team that only wants a chat widget does not need either suite. This is the connected, tool-by-tool path.
giosg: giosg is also a one-platform story: AI Agents for support, shopping, and leads, live chat, and campaign tools such as quizzes, pop-ups, and video bots, It is not a standalone chat widget, and it handles lead generation inside the same platform.
Which Should You Choose
Here is the plain-English version of ProProfs Chat vs Giosg.
Pick ProProfs Chat for instant, automated support you can start today
If you want live chat and an AI customer service agent for instant, automated support, and you want to try it before anyone calls you, this is built for that. You get a forever-free plan, a 15-day trial with all premium features, a source-cited AI Agent, five named AI reports you can share with no login, WhatsApp, Instagram DM, and Facebook Messenger in one dashboard, and live chat support in under 2 minutes, 24/7. Paid plans start at about $19.99 per operator per month.
Pick giosg for an enterprise program run with its team
If you need phone calls in the same interface as chat, separate Shopping, Lead, and Internal AI Agents, or a vendor that runs the whole project from PreStudy to optimization, giosg fits that shape. Its pricing is quote-based, from €790 per month, plus a setup fee.
How to Migrate from giosg
Switching from giosg to ProProfs Chat is a simple move when your knowledge sources are in order. This is the order I would follow.
- Step 1: Collect your knowledge sources. Gather the website URLs, PDFs, manuals, policy documents, and chat logs your giosg AI Agent was trained on, and note which ones carry the most traffic. Most teams find this list is already half done.
- Step 2: Start free. Open the Free plan or the 15-day trial with all premium features, with no credit card, and invite your operators. Keep giosg running while you test ProProfs Chat.
- Step 3: Train the AI Agent. Point it at your website, help center, uploaded files, and FAQs, then ask it your 20 most common customer questions and check that each answer cites the right source.
- Step 4: Reconnect channels and tools. Add WhatsApp, Instagram DM, and Facebook Messenger, and connect your CRM, such as Salesforce or Microsoft Dynamics 365. This is the step where custom workflows take the most planning, so list those first.
- Step 5: Set routing and reports, then go live. Configure Chat Routing, Auto Accept Chat, and the Business Hours Scheduler, schedule your AI reports, and run both tools side by side for a week before you switch the widget, because that overlap week is the fairest test.
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The Complete Buyer’s Guide: ProProfs Chat vs Giosg
TL;DR
- ProProfs Chat is built for instant, automated support you can start free: a forever-free plan, a 15-day trial with all premium features, a source-cited AI Agent, five named AI reports, and 24/7 live chat support in under 2 minutes. giosg is a managed enterprise platform with multiple AI Agent types, telephony, and ISO/IEC 27001.
- ProProfs Chat publishes five price rungs, from $0 to Customer Delight Suite at $499 a month. giosg quotes from €790 a month after a Discovery Call, a Demo Meeting, and a PreStudy, plus a setup fee.
- ProProfs Chat answers with the source cited and reports on the AI with 5 named reports. giosg prices on agreed result thresholds with no seat fees.
- giosg is strongest on ISO/IEC 27001, phone, agent variety, and managed delivery. ProProfs Chat wins on trial access, report sharing, social channels, and support hours.
- Rule of thumb: if you are choosing between the two for speed, price clarity, and self-service, start with ProProfs Chat. If a certificate or a vendor-run rollout is required, start with giosg.
ProProfs Chat vs Giosg: which one should you actually buy?
Start with how you want to buy. If you want to open a product today, test it on your own questions, and see every price, ProProfs Chat is the shorter path. If your project needs an ISO/IEC 27001 certificate on file or a vendor to build and run the rollout, giosg is built for that. When you line up the two, sort them by those questions before you compare features. ProProfs Chat is the one that lets you answer them yourself.
How do the pricing models differ?
ProProfs Chat charges per operator on a public ladder: Free, about $19.99, about $29.99, about $179.97 for 3 operators, and from $499 for the suite. Annual billing saves up to 50%, and there is a 15-day money-back guarantee. giosg uses value-based pricing, with thresholds agreed upfront on automation rates, lead volumes, and generated sales, and a one-time setup fee. Ask any vendor you shortlist whether the setup fee is in the first quote.
How deep is the AI on each platform?
Both use retrieval from your own content. ProProfs Chat answers with the source cited, adds sentiment tagging, emotion detection, and escalation-risk prediction, and completes tasks mid-chat. giosg adds shopping, lead, and internal agents, auto-translated knowledge in many languages, and AI guardrails. For a customer service team, the two look closest on retrieval and differ mostly on agent variety.
Which one reaches customers on more channels?
ProProfs Chat brings WhatsApp, Instagram DM, Facebook Messenger, and SMS into one dashboard, adds email, and puts live chat inside your Android and iOS apps with the Chat SDK. giosg handles chat, WhatsApp, and phone in one place and lists video calls. If phone is central, giosg is built for it. If your customers use social messaging, SMS, or your mobile app, ProProfs Chat covers more of it. Pick by the channel your customers use most.
Which is better for a security review?
giosg lists an ISO/IEC 27001 certification. ProProfs Chat is GDPR and CCPA compliant, hosted on SOC 2 Type 2 infrastructure from AWS and IBM, and adds IP restriction, SSO, two-factor authentication, Vault data-restore, and daily backups. Ask each vendor for its current compliance documents if a specific certificate is mandatory.
What support do you get when something breaks?
ProProfs Chat answers live chat in under 2 minutes, 24/7, promises a one-business-day email reply, lists (855) 776-7763 for phone, and offers 1,000+ help articles. giosg does not state support hours on the pages we reviewed, but it runs a fully managed project from PreStudy to expansion. Compare both on the first-hour and the first-year experience.
How do you switch from giosg?
Collect the website URLs, documents, and chat logs your AI Agent uses, start a free trial, train the ProProfs AI Agent on them, reconnect your channels and CRM, then run both tools for a week. The migration steps above walk through each one, and the CRM and channel hookups are the part that takes the most planning.
Frequently Asked Questions
The pointed questions buyers ask, answered from what giosg publishes. Where giosg is the better choice, it says so.
Does giosg list a free plan or a free trial?
Not on the pages we reviewed. Its pricing page describes a Discovery Call, a Demo Meeting, and a PreStudy before a quote. ProProfs Chat offers a forever-free plan and a 15-day trial with all premium features, no credit card.
Does giosg price per seat?
No. It prices on results, with agreed thresholds on metrics like automation rates and lead volumes. ProProfs Chat prices per operator, so you can calculate the bill yourself.
What does giosg start at?
From €790 per month for simpler use cases, with final pricing depending on scope, integrations, and volumes, plus a one-time setup or project fee.
Is giosg’s AI really retrieval-based?
Yes. It uses RAG to fetch and verify information from multiple sources before answering, and it lists guardrails against hallucination. ProProfs Chat is also retrieval-based and cites the source in its answers.
Does giosg publish its support hours or a phone number?
Not on the pages we reviewed. ProProfs Chat publishes live chat under 2 minutes, 24/7, and phone at (855) 776-7763, Mon-Fri 8AM-6PM EST.
Does giosg list agent mobile apps?
Not on the pages we reviewed, though giosg Live can run as a floating browser extension. ProProfs Chat has native iOS and Android apps for agents, plus a Chat SDK for your own mobile apps.
Can giosg handle high chat volume?
Yes. Yliopiston Apteekki, the biggest pharmacy in Finland, has made giosg chat its most popular service channel.
What does giosg genuinely do better?
A few things, clearly. It lists an ISO/IEC 27001 certification and handles phone calls in the same interface as chat. It offers separate shopping, lead, and internal AI agents, many languages with auto-translated knowledge, a low-code Workflow Builder, and a fully managed delivery model. If any of those is a hard requirement, giosg is the stronger pick.
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