Keeping customers delighted with ProProfs Chat’s customer support tool for startups is easier than ever. The software allows you to resolve customer queries faster with features like canned responses that help you answer frequently asked questions efficiently. Plus, managing numerous customers and other website visitors at the same time becomes simple with the multiple chat windows option. And no matter where your support agents are, your customers can still receive support on the go with ProProfs Chat mobile app.
Easily monitor visitor behavior and personalize the welcome message to target their specific needs with Chat Greetings. The live chat software will help you know what your visitors are searching, allowing your support operators to send customized messages that are tailored to their requirements. Use of proactive chat pop ups can help you pitch the right requirements to visitors, ultimately helping you convert a lead into a prospective buyer.
Deliver delightful customer experiences across channels. Our live chat connects seamlessly with ProProfs Knowledge Base, Help Desk, and Survey so you can offer amazing support and build memorable customer service experiences.
Enjoy the seamless live chat experience with 100+ setting options available with ProProfs Chat. Your operators can customize language, file sharing, chat window theme, chat rating, email transcript, and other setting options for delightful user experience. Easily manage roles and permissions to protect customer data and provide, smarter and better high-end security. Save customer history and track leads more efficiently with impressive integration options like CRM, CMS, ecommerce and others. To record the details of a potential customer, powerful CRM integration like MS Dynamics can prove beneficial.
Keep track of visitor engagement and pages that performed well by bringing in more leads for your business with ProProfs Chat. Also monitor how your startup is performing with your target audience by measuring every customer experience through chat ratings. Easily track how your operators are performing by keeping tabs on metrics like their login hours, ratings received for every chat, and other data to help them improve.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud