Resolve Customer Queries Faster

Keep your customers delighted with instant answers

Keeping customers delighted with ProProfs Chat’s customer support tool for startups is easier than ever. The software allows you to resolve customer queries faster with features like canned responses that help you answer frequently asked questions efficiently. Plus, managing numerous customers and other website visitors at the same time becomes simple with the multiple chat windows option. And no matter where your support agents are, your customers can still receive support on the go with ProProfs Chat mobile app.

  • tick ProProfs chat tick Canned for repeated frequently asked questions
  • tick ProProfs chat tick Manage more customers with multiple chat windows
  • tick ProProfs chat tick Provide support on the go
live chat for startups

Customize Chat Greetings for Better Customer Support

Understand user behavior and personalize welcome messages for visitors
startups live chat

Easily monitor visitor behavior and personalize the welcome message to target their specific needs with Chat Greetings. The live chat software will help you know what your visitors are searching, allowing your support operators to send customized messages that are tailored to their requirements. Use of proactive chat pop ups can help you pitch the right requirements to visitors, ultimately helping you convert a lead into a prospective buyer.

  • tick ProProfs chat tick Monitor visitors
  • tick ProProfs chat tick Engage customers with personalized messages
  • tick ProProfs chat tick Make the best first impression using chat greetings
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Chatbots for 24/7 Automation

Easily build chatbots that grow leads & sales, book appointments & automate support

Explore Chatbot

Delight Customers with HelpDesk + Survey + Knowledge Base

Craft delightful customer experience with ProProfs Support Suite

Deliver delightful customer experiences across channels. Our live chat connects seamlessly with ProProfs Knowledge Base, Help Desk, and Survey so you can offer amazing support and build memorable customer service experiences.

  • tick ProProfs chat tick Knowledge Base for self-help
  • tick ProProfs chat tick Help Desk engineered for customer delight
  • tick ProProfs chat tick Customer experience feedback & surveys

100+ Settings & Integration Options

Simple and smart configurations for better user experience
live chat software for start ups

Enjoy the seamless live chat experience with 100+ setting options available with ProProfs Chat. Your operators can customize language, file sharing, chat window theme, chat rating, email transcript, and other setting options for delightful user experience. Easily manage roles and permissions to protect customer data and provide, smarter and better high-end security. Save customer history and track leads more efficiently with impressive integration options like CRM, CMS, ecommerce and others. To record the details of a potential customer, powerful CRM integration like MS Dynamics can prove beneficial.

  • tick ProProfs chat tick Available with file sharing and other 100+ settings option
  • tick ProProfs chat tick Manage roles and permission
  • tick ProProfs chat tick Powerful integration options like MS Dynamics and Salesforce available

Insightful Reports & Analytics

Obtain beneficial insights on improvement areas and track operators performance

Keep track of visitor engagement and pages that performed well by bringing in more leads for your business with ProProfs Chat. Also monitor how your startup is performing with your target audience by measuring every customer experience through chat ratings. Easily track how your operators are performing by keeping tabs on metrics like their login hours, ratings received for every chat, and other data to help them improve.

  • tick ProProfs chat tick Monitor all chat ratings
  • tick ProProfs chat tick Track visitor engagement
  • tick ProProfs chat tick Keep tabs on operators performance
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  • Anything that helps us communicate better with our customers improves our revenue.
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • With ProProfs Chat, we can communicate with overseas clients who cannot call us.
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • With live chat, our guests know that we are accessible and will take care of their needs.
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

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ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Delight Customers with Instant Support & Grow Business 10x Faster

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