ProProfs Chat is built keeping in mind both beginners as well as professionals - small as well as enterprise businesses. Enjoy all the basic live chat features in our forever free plan. Kickstart your customer support process and enable operators to build a delightful customer support experience.

Detailed Features Comparison

ProProfs Chat vs Zendesk Chat
ProProfs Chat
Zendesk Chat

Starts at

Starts at
Free Hosting
(World-class hosting on IBM)
(AWS hosting)
Designed For
Installation & IT Support
Not required
Not required
Customer Support
Canned Responses
Customer Details
Chat Tags
File Sharing
Delivery Status
(Track if a customer reads your message)
Chat Transfer
Chat Transcripts
24x7 Self-Help
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
24x7 Support

Why Choose ProProfs?

  • Capture Valuable Customer Feedback Using Post Chat Form
    Capture Valuable Customer Feedback

    Once a conversation comes to an end, ProProfs Chat helps you capture accurate customer feedback with post-chat form. It helps you understand their experience with your brand.

  • Access In-built Ticketing System In Live Chat
    Access In-built Ticketing System

    ProProfs Chat offers you an in-built ticketing system that stores latest missed chats and offline messages as tickets.

  • Track Operator Performance with Live Chat Reports
    Track Operator Performance

    Access data such as individual ratings, customer feedback, transcripts, and timesheets to understand how operators perform during each conversation.

  • Reveal Latest Offers with Live Chat Announcements
    Reveal Latest Offers

    Help visitors find relevant deals and offers for your products with Announcements. You can even use this feature to update visitors about upcoming product updates or webinars.

Here are some more Zendesk Chat alternatives for you to explore:

LiveChat: Zendesk Chat Alternative

LiveChat, an alternative to Zendesk Chat, is one of the few tools that helps your business create a complete support suite just like ProProfs Chat. It offers you integration options with multiple platforms at the same time. As a result of these integrations, you can create a customer-centric experience by helping your operators get access to other tools that enable them to work seamlessly.

Pricing: $19/month/user
FreshChat: Zendesk Chat Competitor

Freshchat, as an alternative to Zendesk Chat, is a popular customer support and sales tool that helps your business capture qualified leads and convert them into customers in real-time. Due to its unmatchable speed, your support operators can help customers overcome challenges and arrive at a purchase decision faster, therefore helping you speed up the customer acquisition process.

Pricing: $15/month/user
Intercom: Best Alternative to Zendesk Chat

Intercom, another worthy Zendesk Chat alternative, can help you improve your support and sales process at the same time. Its insightful reports help you get access to customer ratings and monitor operator performance. These reports help you find loopholes in the support process and improve them for future customer experience that as a result helps you boost conversions efficiently.

Pricing: $39/month/user
Olark: Similar to Zendesk Chat

Looking for a tool that helps you build instant connection with your website visitors? Use Olark to help your business develop better connections with customers in real-time. This Zendesk Chat alternative helps you engage instantly through proactive messages and enables your team to close more sales efficiently. In short, Olark helps you engage with visitors and boost conversions for your online business hassle-free.

Pricing: $19/month/user
Drift: Zendesk Chat Alternative

Drift is yet another best alternative to Zendesk Chat that you could give a try. It’s fast, easy and at the same time helps you create personal relationships with customers. Features such as visitor monitoring help your operators understand visitor intent better and work towards building a personalized conversation with them. The tools basically help both visitors and your operators to connect instantly and boost engagement.

Pricing: $50/month+$20/user

At the end of the day, the choice remains yours. Explore and make a conscious choice based on your requirements with this crisp list of Zendesk Chat alternatives above.

In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience
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