Looking for the Best Alternative to Zendesk Chat?

ProProfs Chat offers everything your operators need to create delightful support and sales experiences. The responsive live chat software comes loaded with features that equip your operators to offer instant answers to globally distributed customers.

Provide instant, delightful support

Monitor customer behavior in real-time

Capture qualified leads & boost sales

Get insightful reports & analytics

Get Started with ProProfs Live Chat Software for FreeOr Get a Demo

ProProfs Chat is built keeping in mind both beginners as well as professionals - small as well as enterprise businesses. Enjoy all the basic live chat features in our forever free plan. Kickstart your customer support process and enable operators to build a delightful customer support experience.

Detailed Features Comparison

ProProfs Chat vs Zendesk Chat

Features

Pricing

Starts at
$10/user/month

Starts at
$14/user/month

Storage

Unlimited

Hosting

Free Hosting
(World-class hosting on IBM)

Yes
(AWS hosting)

Designed For

Businesses/Enterprises

Businesses

Installation & IT Support

Not required
(Cloud-Hosted)

Not required

Customer Support

Canned Responses

Yes
(in-built)

Customer Details

Chat Tags

File Sharing

Delivery Status

Yes
(Track if a customer reads your message)

Chat Transfer

Chat Transcripts

24x7 Self-Help

Yes
(Reduce support tickets by up to 80%)

Pre-Chat Form

Customer Engagement

Customization & Branding

Ticketing System

Reports & Analytics

Smart APIs

Integrations

Coding & Customization Knowledge

Team Management

Customer Feedback

Anytime, Anywhere

Security & Permissions

Scalability

24x7 Support

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Why Choose ProProfs?

Capture Valuable Customer Feedback
Once a conversation comes to an end, ProProfs Chat helps you capture accurate customer feedback with post-chat form. It helps you understand their experience with your brand.
Access In-built Ticketing System
ProProfs Chat offers you an in-built ticketing system that stores latest missed chats and offline messages as tickets.

Track Operator Performance
Access data such as individual ratings, customer feedback, transcripts, and timesheets to understand how operators perform during each conversation.
Reveal Latest Offers
Help visitors find relevant deals and offers for your products with Announcements. You can even use this feature to update visitors about upcoming product updates or webinars.

Display Frequently Asked Questions
Integrate ProProfs Chat with knowledge base to display relevant articles in chat widget that answer frequently asked questions and reduce support tickets by up to 80%.

Create Your Support Bundle
ProProfs Chat helps you create your own support bundle by offering free integration with native apps such as ProProfs Help Desk, ProProfs Knowledge Base & ProProfs Survey Maker.

Here are some more Zendesk Chat alternatives for you to explore:

1.LiveChat

LiveChat, an alternative to Zendesk Chat, is one of the few tools that helps your business create a complete support suite just like ProProfs Chat. It offers you integration options with multiple platforms at the same time. As a result of these integrations, you can create a customer-centric experience by helping your operators get access to other tools that enable them to work seamlessly.

Pricing: $19/month/user

2.FreshChat

Freshchat, as an alternative to Zendesk Chat, is a popular customer support and sales tool that helps your business capture qualified leads and convert them into customers in real-time. Due to its unmatchable speed, your support operators can help customers overcome challenges and arrive at a purchase decision faster, therefore helping you speed up the customer acquisition process.

Pricing: $15/month/user

3.Intercom

Intercom: Best Alternative to Zendesk Chat

Intercom, another worthy Zendesk Chat alternative, can help you improve your support and sales process at the same time. Its insightful reports help you get access to customer ratings and monitor operator performance. These reports help you find loopholes in the support process and improve them for future customer experience that as a result helps you boost conversions efficiently.

Pricing: $39/month/user

4.Olark

Looking for a tool that helps you build instant connection with your website visitors? Use Olark to help your business develop better connections with customers in real-time. This Zendesk Chat alternative helps you engage instantly through proactive messages and enables your team to close more sales efficiently. In short, Olark helps you engage with visitors and boost conversions for your online business hassle-free.

Pricing: $19/month/user

5.Drift

Drift is yet another best alternative to Zendesk Chat that you could give a try. It’s fast, easy and at the same time helps you create personal relationships with customers. Features such as visitor monitoring help your operators understand visitor intent better and work towards building a personalized conversation with them. The tools basically help both visitors and your operators to connect instantly and boost engagement.

Pricing: $50/month+$20/user

At the end of the day, the choice remains yours. Explore and make a conscious choice based on your requirements with this crisp list of Zendesk Chat alternatives above.

In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

Our Delighted Customers

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Professor Daniel Stein, Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services
We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.
Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience

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