10 Best Trengo Alternatives to Boost Your Engagement in 2024

As someone intimately familiar with the customer service industry, I have explored various tools and platforms to serve my customers better. 

After extensively using these alternatives and considering peer recommendations and credible reviews, I have compiled a list of the top 10 Trengo alternatives in 2024. 

Each of these alternatives has been tried and tested by me and my team, ensuring we provide you with the most accurate and reliable information possible. 

So, without further ado, let’s dive into the world of cutting-edge customer support tools.

Which Is The Best Trengo Alternative in 2024

Here are my top 3 recommendations for the best Trengo alternatives in case you don’t have time to read the entire blog.

Option A: ProProfs Chat 

When it comes to communicating with individual customers according to their preferences, there’s no tool better than ProProfs Chat. And that’s the reason this tool occupies the topmost position on my list. With features like canned responses, chat transcripts, intelligent chat routing, and AI-powered chatbots, this tool gets you covered.

Option B: Intercom

Intercom is a comprehensive customer support solution that can help you target your prospects with its advanced customer segmentation. With Intercom, you can offer a blend of live chat and AI chatbots to help your customers.

Option C: Zendesk

Zendesk is the go-to tool for businesses looking to get rid of their ticket management woes. This tool comes with advanced automation capabilities, detailed reports, and multi-channel functionality. 

Top 10 Trengo Alternatives for 2024

This list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Best for Delightful Customer Support With AI Chatbots

As a business professional, I know how important it is to communicate with my customers and visitors on various channels. That’s why I use ProProfs Chat, a live chat software that integrates with popular platforms. ProProfs Chat allows me to offer instant support, close sales faster, and build strong customer relationships.

One of the features that I love about ProProfs Chat is its AI chatbot functionality. I can create no-code chatbots that answer common questions, collect feedback, and generate leads. This way, I can automate repetitive tasks and free up my time for more complex issues. 

ProProfs Chat also provides me with customer insights like satisfaction ratings and analytics. This helps me improve my service quality and increase customer loyalty.

ProProfs Chat is an excellent alternative to Trengo, as it offers more features, integrations, and customization options at a lower price. I highly recommend ProProfs Chat to anyone who wants to delight their customers with fast and friendly support.

What you’ll like:

• Canned responses to save time and provide error-free responses.
• Intelligent chat routing to transfer chats to human agents when needed.
• Pre-chat forms to collect visitor information for generating qualified leads.
• Chat transcripts to access past customer conversations for future reference.

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

Also Read: 10 Best Live Chat Software for Your Business in 2024

2. Respond.io

Best for 360-Degree Customer View

I used Respond.io to manage customer conversations across different channels, such as WhatsApp, email, and social media. It was a great tool that helped me capture leads, automate chats, and convert prospects into customers. 

One of the features that I liked the most was the 360° customer view, which gave me a complete history of every contact and their interactions with my business. This way, I could personalize my messages and offer better support. 

Respond.io also had a chat automation feature that allowed me to create workflows and bots to handle common queries and tasks. This saved me a lot of time and improved my response rate. I would recommend respond.io to anyone who wants to streamline their customer communication and increase their sales.

What you’ll like:

• Smart replies and chatbots to automate common queries and tasks.
• Team collaboration features to assign, transfer, and tag conversations. 
• Unified inbox for all your messaging channels, such as WhatsApp and Facebook. 
• Campaigns and broadcasts to send personalized and targeted messages to your contacts.

What you may not like:

• Slower customer support.
• Bugs and glitches that might hamper your chat experience.

Pricing: Starts at $79/month.

Know More: Top 10 Respond.io Alternatives & Competitors in 2024

3. Intercom

Best for Customer Segmentation

I used Intercom during the initial phase of my professional career. It helped me communicate with my customers in real time through chat, email, and phone. I could also send automated messages to welcome new users, offer help, or request feedback.

One of the features that I liked the most about Intercom was its ability to segment my customers based on their behavior, location, and attributes. This way, I could target them with personalized messages and offers and increase their engagement and loyalty.

Intercom also provided me with valuable insights and analytics on how my customers were using my product, what problems they faced, and what features they requested. This helped me to improve my product and service and grow my business.

Intercom was easy to set up and integrate with my website and other tools. It was a powerful and versatile customer service software that I would recommend to anyone who wants to connect with their customers and provide them with a great experience.

What you’ll like:

• Conversational support, marketing, and engagement platform for your website and app.
• Product tours and onboarding to guide users through your product.
• Customizable chatbots to capture leads, qualify prospects and provide support.
• Email and push notifications to nurture and re-engage users with relevant messages.
• Customer data platform to collect and sync user data across your tools and channels.

What you may not like:

• A steep learning curve for new users.
• Intercom can be a bit expensive as compared to other Trengo alternatives.

Pricing: Starts at $74/month.

Read More: 11 Best Intercom Alternatives & Competitors [REVIEWED]

4. Freshdesk

Best for Omnichannel Support

I used Freshdesk for a year as a customer service agent in an eCommerce company. 

Freshdesk is a cloud-based software that helps you manage customer queries and support tickets efficiently. It has a user-friendly interface that lets you create, assign, and track tickets easily. You can also automate workflows, set up SLAs, and generate reports to measure your performance.

One of the features that I liked the most about Freshdesk was its omnichannel support. It allowed me to interact with customers across multiple channels, such as email, phone, chat, social media, and web forms. I could also switch between channels seamlessly without losing context. This helped me provide faster and better service to my customers.

Freshdesk also integrated well with other tools I used, such as Shopify, Mailchimp, and Google Workspace. It enabled me to access customer data and collaborate with my team from one platform. Freshdesk was a reliable and powerful tool that made my job easier and more enjoyable.

What you’ll like:

• Ticketing system to track, prioritize, and automate customer support workflows.
• Knowledge base and a self-service portal to empower customers to find answers.
• Customer feedback and satisfaction to collect and analyze customer ratings and reviews.
• Freshworks CRM integration to align your sales and support teams and deliver better customer experiences.

What you may not like:

• Reporting features are not as advanced compared to other alternatives to Trengo.
• Pricing is on the higher side for startups and small businesses.

Pricing: Starts at $27.70/month.

Know More: 11 Best Freshchat Alternatives & Competitors Worth Considering in 2024

5. Zendesk

Best for Reports & Analytics

Zendesk is a customer service software I used to manage and resolve customer queries across multiple channels. 

It helped me to create a unified inbox for all the incoming requests from email, chat, phone, social media, and web forms. I could easily assign, prioritize, and track the status of each ticket and collaborate with my team members using internal notes and macros.

One of the features that I liked the most about Zendesk was its powerful analytics and reporting tools. I could generate custom reports and dashboards to measure the performance of my agents, the satisfaction of my customers, and the efficiency of my workflows. I could also identify the areas of improvement and optimize my customer service strategy accordingly.

Zendesk was a user-friendly and flexible software that suited my business needs and goals. It enabled me to provide my customers with faster and better support, increasing their loyalty and retention.

What you’ll like:

• Customer context and history to provide personalized and relevant support.
• Reporting and analytics to measure and improve your support performance.
• AI-powered chatbots and answer bots to automate and scale your support operations.
• Zendesk marketplace to customize and enhance your support capabilities with multiple apps and integrations.

What you may not like:

• Higher pricing for small businesses and startups.
• Limited customization options as compared to other Trengo alternatives.

Pricing: Starts at $55/agent/month.

Also Read: Zendesk Alternatives: 10 Best Customer Support Software in 2023

6. HubSpot

Best for Ticketing

HubSpot is a customer service software that I used to manage and improve my customer interactions. It helped me to provide personalized and timely support, as well as to collect feedback and insights from my customers. 

With HubSpot, I could easily create chatbots, live chat, and email templates to automate and streamline my customer communication. I could also connect HubSpot with other platforms, such as WhatsApp, Facebook Messenger, and Slack, to reach my customers wherever they were.

HubSpot also had a powerful ticketing system that allowed me to track, prioritize, and resolve customer issues. I could assign tickets to different agents, set up workflows and SLAs, and monitor my team’s performance. HubSpot is also integrated with other tools, such as Gmail, Outlook, and Zoom, to make my work easier and faster.

Overall, HubSpot was a great customer service software that helped me to deliver exceptional customer experiences and grow my business.

What you’ll like:

• Conversational tools to manage and reply to all your customer messages from one inbox.
• Knowledge base tool to create and share helpful articles and FAQs with your customers.
• Customer feedback tool to collect and act on customer feedback using surveys and NPS.
• HubSpot CRM integration to access and update customer information and activities across your teams.

What you may not like:

• Complex setup and onboarding process.
• Limited customization options for the chat widget.

Pricing: Starts at $18/month.

Good Read: 10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

7. Help Scout

Best for Shared Inbox

I used Help Scout to manage my email support and live chat. It helped me create a personalized and human experience for my customers without compromising efficiency and productivity. 

One of the features that I liked the most about Help Scout was the shared inbox. It allowed me to collaborate with my team members, assign conversations, add notes, and track progress. It also eliminated the risk of duplicate replies or missed messages.

Help Scout was easy to set up and integrate with other tools I used, such as Shopify, Slack, and Mailchimp. It also had a friendly and responsive support team that was always ready to help. I recommend Help Scout for simple and robust customer service software.

What you’ll like:

• Beacon to add live chat and self-service options to your website or app.
• Reports to track and optimize your customer service metrics and goals.
• Help Scout integrations to connect with your favorite tools and platforms.
• Docs to create and maintain a searchable and beautiful knowledge base for your customers.

What you may not like:

• Occasional shutdown of the chat window.
• Limited options to customize your chat widget compared to other Trengo alternatives.

Pricing: Starts at $20/user/month.

Also Read: 21 Best Chatbot Software: Top No-Code Picks for 2024

8. Delight Chat

Best for Co-Browsing

Delight Chat helped me provide fast and friendly support to my customers through various channels, such as email, live chat, WhatsApp, and Facebook Messenger. 

One of the features that I liked the most about Delight Chat was co-browsing. It allowed me to see and interact with my customers’ screens in real-time without any downloads or installations. This way, I could guide them through complex tasks, troubleshoot issues, and demonstrate how to use my products.

Delight Chat offered powerful analytics and automation features that helped me optimize my customer service workflow and performance. 

What you’ll like:

• Omnichannel to manage all your customer conversations in one dashboard.
• Delight Chat API to build custom integrations and features for your support needs.
• Shared inbox and collaboration features that help you work with your team members.
• Team collaboration and management to work together and manage your support team.

What you may not like:

• Limited features compared to other chat tools, such as live chat transcripts, offline messaging, and chatbots.
• A limited number of templates and customization options.

Pricing: Starts at $49/month.

Know More: Top 8 Delight Chat Alternatives & Competitors in 2024

9. Zoho Desk

Best for Self-Service

Zoho Desk is a customer service software that I used for managing my support tickets and providing solutions to my customers. It helped me to streamline my workflow, automate repetitive tasks, and collaborate with my team members. 

One of the features that I liked the most about Zoho Desk was the self-service portal. It allowed me to create a knowledge base of articles, FAQs and guides that my customers could access anytime and anywhere. This reduced the number of tickets that I had to handle and increased customer satisfaction.

Zoho Desk also integrated well with other Zoho products, such as Zoho CRM, Zoho Analytics, and Zoho Chat. This enabled me to have a unified view of my customer data, generate insightful reports, and communicate with my customers via multiple channels.

Zoho Desk is a reliable and user-friendly tool that I would recommend to anyone looking for customer service software.

What you’ll like:

• Agent productivity tools to help your agents work faster and smarter.
• Context-aware customer service software to help you put your customers first.
• Self-service portal and community forums to enable your customers to help themselves.
• Multi-channel ticketing system to manage and resolve customer requests from various sources.

What you may not like:

• A lot of users have complained about slow and unresponsive customer support.
• The tool does not offer the chatbot functionality.

Pricing: Starts at $10/user/month.

Also Read: 20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

10. LiveAgent

Best for Real-Time Typing View

LiveAgent helped me provide fast and efficient support to my customers through various channels, such as email, chat, phone, and social media. 

One of the best features of LiveAgent was its ticketing system. It allowed me to track, prioritize, and assign tickets to different agents, as well as automate workflows and responses. I could also customize the ticket fields, statuses, and tags to suit my needs. The ticketing system is also integrated with other tools, such as CRM, analytics, and feedback.

LiveAgent also had other useful features, such as a knowledge base, a live chat widget, a call center, and a customer portal. These features enabled me to offer self-service options, engage with visitors in real time, handle calls from within the software, and create a community of loyal customers.

I was very satisfied with LiveAgent, and I would recommend it to anyone looking for reliable and affordable customer service software.

What you’ll like:

• Gamification and rewards to motivate and reward your support agents.
• Social media integration to monitor and respond to customer messages.
• Call center and video call to offer voice and video support to your customers.
• LiveAgent dashboard and reports to visualize and analyze your support data and insights.

What you may not like:

• There is a slight delay in receiving chats.
• The interface is not very intuitive or user-friendly.

Pricing: Starts at $9/agent/month.

Read Now: 10 Best LiveAgent Alternatives to Enhance Customer Support 2024

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Ultimately, if I were to recommend my favorite, it would be ProProfs Chat because of its robust features and easy-to-use functionality. ProProfs helps you offer delightful customer support with AI chatbots and a user-friendly interface, which has made it my constant companion since I first started using it.

Learn More About Trengo Alternatives!