8 Best LivePerson Alternatives to Boost Your Engagement in 2024

With so many options on the market, it can be daunting to select the best LivePerson alternative for your business.

Worry not! I’ve already done the legwork for you. 

As a seasoned industry professional with years of experience, I’ve curated a list of the top 10 LivePerson alternatives for 2024.

Let’s get started!

Top 8 LivePerson Alternatives for 2024

This list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Customer Support Chat with AI Chatbots

I have been using ProProfs Chat for a few months and am very impressed with its features and performance. 

ProProfs Chat is a powerful tool that helps me connect with my customers and provide them with the best service possible. I can easily chat with them in real time, answer their queries, and resolve their issues. 

I can customize the chat widget to match my brand and website design. What I love the most about ProProfs Chat are its visitor tracking and AI chatbots. 

With visitor tracking, I can see who is on my website, where they are from, what pages they view, and how long they stay. This helps me to identify potential leads and send them proactive chat invitations based on their behavior and interests. 

AI chatbots help me automate the initial chat responses and route the conversations to the right operators or departments. This saves me time and resources and ensures my customers get the best service possible.

ProProfs Chat has helped me to increase customer satisfaction, engagement, and sales. It is a great alternative to LivePerson, offering more features, flexibility, and affordability. I highly recommend ProProfs Chat to anyone who wants to take their online business to the next level.

What you’ll like:

• Canned responses for faster and error-free responses.
• Automated greetings and announcements for proactive engagement.
• Chat routing report to view the complete chat journey from start to end.
• Post-chat surveys to collect customer feedback and improve support efforts.

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. Freshchat

Best for Unified Agent Workspace

I was looking for a solution to help me engage customers on any channel, from live chat to email to WhatsApp and provide them with personalized and seamless experiences. That’s when I came across Freshchat.

Freshchat has many features that stand out from other solutions like LivePerson. One is the chat button, which allowed me to set up triggers and campaigns to proactively reach out to visitors and users based on their behavior and preferences.

Another feature I loved about Freshchat was the unified agent workspace, which gave me the context and tools to deliver personalized and efficient support. 

I could see the user’s profile, events, timeline, and previous conversations from any channel and easily switch between them. I could also use canned responses, private notes, and conversation properties to streamline my workflow and save time.

Freshchat also helped me scale my support with AI-driven bots that could answer common questions and guide customers through troubleshooting steps. I highly recommend Freshchat to anyone looking for powerful, easy-to-use live chat and AI bot software.

What you’ll like:

• Multilingual support to cater to a global audience.
• Freddy Copilot to suggest responses and recommend actions.
• Omnichannel support to meet customers on their preferred platform.
• Freddy Insights to analyze performance data and optimize productivity,

What you may not like:

• Unresponsive customer support.
• Limited options to integrate with third-party applications.

Pricing: Starts at $17.98/month.

Also Read: Live Chat for Customer Support: A Complete Beginner’s Guide [2023]

3. Jivochat

Best for Chat Buttons

I used to struggle with managing customer interactions across different channels, such as phone, email, and social media. It was time-consuming, inefficient, and frustrating for both me and my customers. That’s why I decided to try Jivochat, a live chat software that integrates all the contact channels in one place.

Jivochat was easy to set up and customize on my website and mobile app. I could choose from different chat widget designs, languages, and settings. I could also connect my social media and messenger accounts to Jivochat to reply to customers from the same app.

One of the features that I liked the most about Jivochat was the chat buttons. They allowed me to create custom buttons for different actions, such as placing an order, scheduling a call, or requesting a callback. These buttons made it easier for customers to take action and for me to increase conversions.

Jivochat also helped me monitor the performance of my agents and the quality of the conversations with advanced analytics tools. I recommend it to anyone who wants to boost their online business with conversational AI.

What you’ll like:

• Integration with Google Analytics to analyze your goals.
• Team collaboration to share chats and notes with colleagues.
• Chat metrics like incoming chats, missed chats, and proactive invitations.
• Chatbots to answer common questions and collect contact information.

What you may not like:

• Slower customer support.
• Occasional bugs and glitches that hamper the tool’s performance.

Pricing: Starts at $38/month.

4. Tawk.to

Best for Collaboration

I used Tawk.to during the initial phase of my professional career and I was impressed with its performance.

Tawk.to allows you to communicate with your website visitors in real-time. You can customize the chat widget, monitor the traffic, and integrate it with other tools like Google Analytics, Mailchimp, and Shopify.

One of the best features of Tawk.to is the collaboration option. You can create agent profiles, assign them to different departments, and transfer chats between them. You can also use group messaging, video and voice calls, and screen sharing to work with your team. This helped me to provide better customer service and increase conversions.

Tawk.to is easy to install and use. You just need to copy and paste a code snippet into your website, and you are ready to go. You can also use the mobile app to chat with your visitors. 

What you’ll like:

• Multilingual support to help customers in their native language.
• Built-in knowledge base to offer self-help to your customers.
• Apollo bot to answer repetitive inquiries and automate customer support.
• Visitor monitoring to understand your customer’s behavior and preferences.

What you may not like:

• Occasional shutdown of the chat window.
• Reporting features are not as advanced as other LivePerson alternatives.

Pricing: Free forever.

Read more: 11 Best Live Chat Software of 2023 [In-Depth Comparison]

5. Smartsupp

Best for Video Recording

Smartsupp was recommended to me by an industry friend, and I couldn’t thank him enough. It is a conversational AI platform that offers live chat, chatbots, lead generation, and video recording capabilities. 

Smartsupp was easy to set up and integrate with my website and Facebook Messenger. I could customize the chat widget to match my brand and create shortcuts for frequently used texts. Smartsupp also helped me automate repetitive questions and capture leads with chatbot engagement. 

One of the features that I liked the most was the video recording option, which allowed me to see how visitors interacted with my website and chat. This gave me valuable insights into their behavior and preferences and helped me optimize my website and chat performance. 

Thanks to Smartsupp, I was able to increase my online sales, reduce my operating costs, and improve my customer satisfaction. I highly recommend Smartsupp to anyone looking for a LivePerson alternative.

What you’ll like:

• A unified dashboard to access chats from all channels.
• Integration with popular social media platforms like Facebook.
• Conversations tagging to categorize and organize all your chats.
• Contact forms to collect leads by storing email addresses and contact details.

What you may not like:

• A steep learning curve for the new users.
• Limited customization as compared to other alternatives to LivePerson.

Pricing: A free plan is available. Paid plan starts at $19.5/month.

6. Pure Chat

Best for Widget Customization

I used Pure Chat as a live chat software for my website, and I was very impressed by its features and performance. Pure Chat helped me connect with my visitors in real-time, answer their questions, and increase conversions. It was easy to set up and integrate with my website.

One of the best features of Pure Chat was the widget customization. I could customize the chat widget to match my brand and style. I could also choose from different templates, colors, and animations to make the chat widget more attractive and engaging. 

Pure Chat also allowed me to change the appearance and behavior of the chat widget based on different criteria, such as the page URL, the device type, the visitor’s location, and the time of the day. This helped me create personalized and relevant chat experiences for different segments of my audience.

Pure Chat provided me with useful analytics and reports, such as the number of chats, the chat ratings, the response time, and the visitor details. I could use this data to measure the effectiveness of my chat strategy and improve my customer service.

What you’ll like:

• Message sneak peek to preview what customers are typing.
• Rich message features like images, videos, files, and product cards.
• In-chat voice, video, and screen-sharing to communicate with customers.
• Integration with popular platforms like Shopify, WordPress, and Zapier.

What you may not like:

• Delayed responses in real-time chat.
• Occasional bugs and glitches during chats.

Pricing: Starts at $20/agent/month.

7. Chatra

Best for Screen Sharing

I used Chatra for a few months as a live chat software for my website. I was looking for an alternative to LivePerson, which was too expensive and complicated for my needs. Chatra was a great choice because it was easy to set up, affordable, and had all the features I needed to communicate with my visitors and customers.

One of the features that I liked the most about Chatra was the screen-sharing option. It allowed me to show my screen to the person I was chatting with and vice versa. This was very useful for troubleshooting, demonstrating, and collaborating. I could also annotate the screen with a pen tool and highlight important areas.

Chatra also had other features that made it a reliable and effective live chat tool, such as chatbots, offline messages, group chats, and integrations with other platforms. 

I was very satisfied with Chatra and would recommend it to anyone needing a simple and powerful live chat solution.

What you’ll like:

• Chatbots to collect contact information and generate leads.
• A unified multichannel dashboard to manage all your conversations.
• Targeted messages and triggers based on user actions on the website.
• Conversation history of all your chats to optimize future performance.

What you may not like:

• No option to archive conversations.
• No spell check on the mobile version of the software.

Pricing: A free plan is available (without any chatbot). Paid plan starts at $17/agent/month.

8. Userlike

Best for Multimedia Messaging

Userlike is a live chat software that allows you to connect with your website visitors and customers through various messaging channels. 

It is a great alternative to LivePerson, which has received mixed reviews from users who complained about its poor support, high price, and frequent changes. Userlike, on the other hand, has been praised for its ease of use, data privacy, and chatbot features. 

One of the best features of Userlike is its multimedia messaging, which lets you share files, images, videos, and voice messages with your customers. This enhances the quality and richness of your conversations and makes your service more personal and engaging.

Userlike integrates with popular messaging channels like WhatsApp, Facebook Messenger, and SMS. You can manage all your conversations from one central inbox, the Message Center. It also offers video calls, screen sharing, data privacy, and enterprise features. 

Userlike has plenty of positive reviews from customers who praise its ease of use, customization, and support. If you are looking for a website chat solution that brings modern messaging to your website, you should try Userlike.

What you’ll like:

• Automated lead generation with AI chatbots.
• Live translation to cater to a global audience.
• Knowledge base to offer self-help articles and answer FAQs.
• Chat slots to limit the number of conversations to manage support requests.

What you may not like:

• Plans are expensive for small businesses.
• Limited options to customize the chat widget as compared to other LivePerson alternatives.

Pricing: A free plan is available (without custom fields). Paid plan starts at $90/month.

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Find the Best LivePerson Alternative for Your Business in 2024

As you can see, many LivePerson alternatives are available in the market, each with strengths and weaknesses. To help you cut down your choices, I have recommended three options for you:

Option A: ProProfs Chat

If you are looking for a one-stop solution for all your customer support needs, ProProfs Chat can be your missing friend. With easy customization, proactive support, intelligent chat routing, and AI-powered chatbots, this tool ensures you are all covered.

Option B: Tawk.to

Tawk.to can be a good option if team collaboration is your priority. You can easily share screens, and conduct audio-video calls with your team. And when it comes to automating customer support, its bots always come in handy.

Option C: Pure Chat

Pure Chat is a versatile live chat solution that can help you showcase your brand with its easy customization. You can also track and monitor your support performance with its detailed reports and analytics.

If I were to recommend my favorite, ProProfs Chat is the one, and that’s the reason I am using it presently. This forever-free platform lets you try your hand without paying a penny. So, why trust my words? Try it yourself today!

Learn More About LivePerson Alternatives!

Q: What is LivePerson?

LivePerson is a customer engagement platform that provides businesses with real-time chat, messaging, and AI-driven chatbots. It lets them interact with customers on their websites or mobile apps, offering personalized and efficient support.

Q: Why do businesses seek a LivePerson alternative?

Businesses seek LivePerson alternatives for varying needs, LivePerson pricing concerns, or feature preferences. Some may require more advanced functionalities, better integration options, or a different user experience, prompting them to explore alternatives that better align with their specific requirements.

Q: What features should you look for in LivePerson alternatives?

Look for features like robust messaging capabilities, AI-powered chatbots, seamless integration with other tools, customization options, scalability, and analytics for performance evaluation. Prioritize solutions that align with your business goals and customer engagement strategy.

Q: Are there any LivePerson alternatives that integrate with popular CRM platforms?

Yes, many LivePerson alternatives, such as ProProfs Chat, integrate with popular CRM platforms like Salesforce and BIGContacts, enabling businesses to streamline customer data and customer relationship management processes.