Ever Considered Adding a Live Chat to Your Digital Classroom

chat software

The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any course online, sitting in their pajamas and munching snacks.

The increasing popularity of digital classrooms is a good enough reason to smile for online course makers, however, it’s only a tip of the iceberg. As the maxim says, “With great power comes great responsibility”, running digital classrooms is no different. Online course makers face their share of challenges when it comes to providing a gratifying experience to their customers.

When people these days demand instant resolutions to their questions, digital classrooms need a solution to attend to every conceivable problem that participants may face. Introducing a live chat on the website is one option that digital classrooms must consider. Adding a live chat option to your digital classroom can put a period to many challenges you might be facing. The blog post discusses the reasons to introduce a live chat option on your website. Take a look.

1. Better Product Guidance

A digital classroom can have multiple courses, making it hard for a participant to select the one going with their needs. Though labeling the courses as beginner, intermediate and advanced help; participants can still come up with questions to the least of your expectations.

There has to be a way that helps the participant choose the right courseware, without having to run from pillar to post. Introducing a live chat solution, in this case, can help. Your visitors can simply initiate a chat and get a response from the chat operators to get answers to questions such as course and instructor information.

2. Opportunity to Improve Courseware

Even though your course offers in-depth coverage, improvements should never take a backseat. After a participant completes a certain course, it’s natural to develop an opinion. Either the course will meet their expectations or it won’t. Until you get a feedback, your courseware is never going to improve.

A simple survey can do the job, helping you to make consistent improvements. After participants are done with a course, prompt them to record their suggestions through the live chat option. You don’t have to reach out to each of the participants in person, as the entire process can be automated. Once you get the ratings, you can devise a data-driven strategy to improve.

3. Addressing Technical Issues

Offering digital courses has multiple advantages, but you have to keep a check on technical issues that may hamper learning experience. Suppose a million users are accessing a course at a moment and for some reason, participants lost access. While you think the show is running flawlessly, users are having a poor learning experience. If you introduce an online live chat solution for the participants, they can readily report any technical challenges they face; which can be fixed for good.

4. More Interactive Learning

What would you prefer? A robotic course that offers no interaction with the trainer or the one that allows you to connect with them in real-time?

The choice is obvious. Interactive sessions offer a better opportunity to learn as participants can get their doubts cleared, right after the course is over. It’s not about interrupting a live session; rather, participants can share their questions through a live chat, which the instructor can attend after finishing the session. Most digital classrooms conduct doubt removal sessions through email, which is inconvenient and ineffective at the same time.

It’s not about interrupting a live session; rather, participants can share their questions through a live chat, which the instructor can attend after finishing the session. Most digital classrooms conduct doubt removal sessions through email, which is inconvenient and ineffective at the same time.

5. Better Testing and Assessment

Testing and assessment are staples in every digital classroom. The course is futile unless your participants score well in the assessments. Ideally, good grades are the indicators that you’ve created a valuable course.

Many a time, participants don’t find a suitable explanation to their questions after getting their scorecards post completing the course. They keep on guessing whether the course didn’t explain the concepts well or there was something lacking on their part that led to poor results.

Providing an online chat can solve this problem as participants can drop their questions about assessments and the instructors can send a detailed reply over email.

Get the Most of Your Digital Classrooms

Many digital classroom providers believe that creating a valuable course is enough to cut their competition and bring in a rush of participants. In a competitive world, this only holds partial importance.

Recent reports also back that on an average, your customers decide in 50 milliseconds whether they want to stay or leave your website. With such an unreasonable time frame, you can’t miss an opportunity to engage your visitors.

Even psychology says that customers buy from you when you make them feel important. In the context of an educational website or digital classroom, what could be better than providing a live chat solution?

From answering general questions to offering advanced support, best online chat software available can do it all. You can go for many free options at first and then, move to a flagship option with time.

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About the author

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn