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10 Best Customer Service Chatbots in 2024

In a rapidly evolving digital landscape, customer service chatbots have become indispensable for businesses aiming to provide efficient customer support.

As a professional with years of experience, I know how daunting it can be to find the best customer service chatbot for your business. 

Fret not!

I have curated a list of the 10 best customer service chatbots to help you automate your customer support in 2024.

Customer Service Chatbot Best For Plan
ProProfs Chat Customization and Help Desk Integration Forever-free for a single operator. Paid plan starts at $19.99/operator/month.
HubSpot Lead Qualification Starts at $800/month.
Tidio Real-Time Visitor Tracking A free plan is available. Plan starts at $29/month.
Intercom AI-Powered Capabilities Starts at $74/month.
Freshchat Unified Agent Workspace A free plan is available. Paid plan starts at $18.06/agent/month.
Chatfuel Social Media Platforms Starts at $29/month.
Botsify Conversational Forms Starts at $49/month.
Zendesk Flow Builder Starts at $55/agent/month.
Ada Multilingual Support Starts at $27-$35 per month.
Drift Natural Language Processing Starts at $2500/month.

Top 10 Customer Service Chatbots for 2024

I have first-hand experience with most of the tools on this list. However, I have also included tools recommended by my industry peers and top review sites.

1. ProProfs Chat

Best for Customization and Help Desk Integration

I have been using ProProfs’s customer service chatbot for a few months and am very impressed with its performance. It is a chatbot builder software that helps me automate customer support processes and delight customers with instant help. 

One feature that I love the most is the chatbot customization dashboard. It lets me create human-like interactions that engage my customers and convert them into leads. I can ask them multiple-choice and open-response questions and send them personalized greetings and announcements.

Another feature that I find very useful is the integration with Help Desk and Knowledge Base. This allows my chatbot to create and route tickets to my support team and present relevant help articles to my customers. This way, I can reduce the number of tickets and provide faster resolution.

ProProfs’s customer service chatbot is a powerful tool that has helped me grow my sales and improve customer satisfaction. I highly recommend it to anyone who wants to streamline customer service and boost their business.

What you’ll like:

What you will not like:

  • Frequent AI chatbot updates can overwhelm new users.
  • The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. HubSpot

Best for Lead Qualification

I used HubSpot‘s customer service chatbot for my website and was amazed by its ease and effectiveness. The chatbot builder helped me create a bot to schedule meetings, qualify leads, or answer common customer service questions. 

I could build my bot or choose from one of their predefined templates, all from a visual editor that didn’t require coding knowledge. I also liked how the chatbot integrated with HubSpot’s CRM so I could personalize messages with the information in my database.

One of the best features of HubSpot’s chatbot software was that it could connect my website visitors to my staff. The chatbot could qualify visitors based on their answers to questions and hand off the contact once they were ready. This saved me a lot of time and resources in qualifying my leads.

HubSpot’s chatbot software was an excellent tool for automating and enhancing my customer service.

What you’ll like:

  • Digital Engagement to reach customers on their preferred channels, such as web, in-app, SMS, WhatsApp, and more.
  • Einstein Bots to automate personalized, intelligent service with AI-powered chatbots.
  • Multilingual bots to deploy conversational AI across languages and channels.
  • Workflows to embed business processes and help customers self-serve.

What you may not like:

  • Limited customization options.
  • Complex setup and onboarding process.

Pricing: Starts at $800/month.

3. Tidio

Best for Real-Time Visitor Tracking

I used Tidio’s chatbot for my online store, and was amazed by its features and performance. Tidio is a platform that combines AI and human support to provide excellent customer service and increase sales. It has ready-to-use chatbot templates for various scenarios, such as greeting visitors, collecting leads, recommending products, and answering FAQs. 

What I loved the most about Tidio was its real-time visitor tracking, which helped me proactively assist customers based on their behavior. Tidio’s multi-channel support ensured I could connect with visitors through chat, email, and even Facebook Messenger, all from a single dashboard. 

Tidio also gave me analytics and feedback tools to measure and improve customer satisfaction. This tool helped me automate my sales, support, and customer service processes and grow my business with less effort. 

I highly recommend Tidio to anyone who wants to boost their online presence and conversions.

What you’ll like:

  • Offline messages to receive email notifications for messages outside of business hours.
  • Integrations with popular tools like Shopify, WordPress, Mailchimp, and more.
  • Live typing to see what customers are typing before they send a message.
  • Visitor list to view and filter active, idle, and new visitors.

What you may not like:

  • Paid plans can be expensive for small businesses.
  • Difficult to learn and use, especially for users with limited technical experience.

Pricing: Starts at $0 (with limited features). Paid plan starts at $29/month.

Also Read: Live Chat for Customer Support: A Complete Beginner’s Guide 2024

4. Intercom

Best for AI-Powered Capabilities

I used Intercom for six months in my previous company. The chatbot handled most of the common questions from my customers, such as shipping details, refund policy, and product features. 

It also integrated with multiple channels, such as WhatsApp, Instagram, and email, so I could reach my customers wherever they were. The best feature of the chatbot was its AI-powered capabilities, which helped it understand complex queries and provide accurate and natural answers. 

Intercom’s chatbot also learned from my help center articles and other sources, so I didn’t have to train or configure it. It was like having a 24/7 support agent that never got tired or bored. 

Intercom’s customer service chatbot saved me time, money, and hassle and improved customer satisfaction and loyalty.

What you’ll like:

  • Task Bot to automate repetitive tasks like booking meetings and collecting feedback.
  • Resolution Bot to resolve common customer queries instantly and accurately.
  • Custom Bot to qualify and route leads to the right sales reps.
  • Customer segmentation for targeted communication.

What you may not like:

  • Intercom’s pricing plans can confuse new users.
  • Slower customer support.

Pricing: Starts at $74/month.

Read More: 11 Best Intercom Alternatives & Competitors [REVIEWED]

5. Freshchat

Best for Unified Agent Workspace

I was looking for a way to improve my customer service and engagement when a friend of mine suggested Freshchat. He said it was an intelligent chatbot software that helped him automate resolutions, scale support, and personalize conversations. I decided to try it, and I was impressed by the results.

Freshchat enabled me to create and deploy AI-driven bot experiences across my website, app, and messaging channels. The bots were able to handle routine queries and provide instant responses, saving time and resources for both my customers and agents. 

One of the features that I liked the most was the unified agent workspace, which gave my agents the context they needed to deliver personalized experiences. They could see details like past purchases and open issues, conversations from any channel, and more.

Freshchat also helped me proactively engage customers on web or messaging channels to stay ahead of potential issues and turn them into opportunities. I could measure and optimize my performance with insights into customer behavior and team productivity. 

What you’ll like:

  • Freddy AI to build and train chatbots with natural language processing.
  • SmartPlugs to fetch and display information from external sources like CRM.
  • Co-browsing to collaborate with customers and guide them through complex issues.
  • Campaigns to send targeted and personalized messages to customers based on their behavior and attributes.

What you may not like:

  • Freshchat often has problems with features like chat notifications and file transfers.
  • Freshchat’s user interface can be a bit confusing and cluttered.

Pricing: A free plan is available (without canned responses). Paid plan starts at $18.06/agent/month.

6. Chatfuel

Best for Social Media Platforms

I used Chatfuel to create a customer service chatbot for my e-commerce store on Facebook Messenger. It was a great experience, as Chatfuel made it easy and fast to build and deploy a custom chatbot that could handle most of the common inquiries from my customers.

One of the best features of Chatfuel was the ability to segment and analyze my customers based on their behavior and feedback. I could use this data to improve my products, services, and marketing strategies. Chatfuel also offered a variety of templates, guides, and resources to help me create a chatbot that suited my needs and goals.

Another feature I liked was integration with ChatGPT, which allowed me to provide quick and relevant responses to customer questions on WhatsApp using artificial intelligence. This helped me to increase customer satisfaction and retention, as well as generate more leads and sales.

Chatfuel was a robust and reliable tool for enhancing my customer support and engagement through chatbots. I would recommend it to anyone who wants to grow their eCommerce business on WhatsApp and Facebook Messenger.

What you’ll like:

  • Built-in stats to assess the performance of each block in your chatbot.
  • Keyword rules to have your bot send specific responses for certain keywords.
  • Integration with the knowledge base to reduce support volume and resolution times.
  • Plugins to add functionality and features to chatbots, such as payments, forms, galleries, and more.

What you may not like:

  • Advanced analytics are restricted to higher-tier subscription plans.
  • Limited support for multilingual conversations.

Pricing: Starts at $29/month.

7. Botsify

Best for Conversational Forms

I used Botsify briefly but was quite impressed with its functionality. It was easier to set up and customize without any coding required. I could choose from the templates and integrate them with my Shopify store and Facebook page. 

The chatbot helped me handle customer inquiries 24/7 across multiple channels. It also collected user data and sent email follow-ups to reduce cart abandonment. One of the best features of Botsify was the conversational forms, which allowed me to create interactive and engaging chat flows with call-to-action buttons. 

Botsify improved my customer service quality and increased my sales and conversions. I highly recommend Botsify to anyone who wants to automate their customer service with an intelligent and powerful chatbot.

What you’ll like:

  • Templates to choose from ready-made chatbot solutions for various industries.
  • Story Tree to create and visualize chatbot flows with branching logic.
  • Sentiment analysis to detect user emotions and respond accordingly.
  • Human takeover to switch from chatbot to live agent seamlessly.

What you may not like:

  • Limited customizing for the chatbot’s visual appearance.
  • Delayed updates for the chatbot’s knowledge base.

Pricing: Starts at $49/month.

8. Zendesk

Best for Flow Builder

Zendesk is a top-rated customer support solution, hailed by numerous review sites and endorsed by countless satisfied users. Renowned for its robust features, Zendesk empowers businesses to deliver exceptional service. 

This AI-powered chatbot can handle customer queries and provide self-service options. It can also collect valuable customer information and transfer them to live agents when needed.

One of the features that I liked the most was the Flow Builder, which allowed me to create custom conversations for different scenarios and intents. I could easily design the chatbot’s responses and actions using a drag-and-drop interface. 

The chatbot also learned from customer feedback and improved its accuracy over time. Zendesk chatbot helped me reduce the workload of my support team and increase customer satisfaction. I would recommend Zendesk chatbot to anyone who wants to provide fast and efficient customer service.

What you’ll like:

  • AI tool to detect customer intent for better service.
  • Answer Bot to provide instant answers from the knowledge base
  • Social messaging to connect popular platforms like Facebook, Twitter, and WhatsApp.
  • Sunshine Conversations to build rich and interactive chatbot experiences across channels.

What you may not like:

  • Limited customization options.
  • Pricing is at the higher end for small businesses and startups.

Pricing: Starts at $55/agent/month.

9. Ada

Best for Multilingual Support

I used Ada’s chatbot to automate customer support for my business.

This tool helped me resolve the most common customer inquiries, such as order status, refund policy, and product information, in seconds. It also personalized the responses based on each customer’s profile and preferences, making them feel valued and satisfied. 

Ada’s chatbot was available 24/7 across multiple channels and languages, so I could reach more customers and reduce the wait times. I also loved its AI analytics, which allowed me to monitor and improve the chatbot’s performance over time.

Ada’s chatbot saved me time, money, and resources while enhancing the customer experience. I highly recommend it to anyone seeking an innovative and scalable customer service solution.

What you’ll like:

  • Engage feature to proactively reach out to customers with personalized messages.
  • Ada Glass to hand off conversations from chatbot to live agent with full context.
  • Automation to streamline workflows and processes with chatbot actions.
  • Ada Translate to support customers in multiple languages.

What you may not like:

  • Ada’s chatbot can sometimes be repetitive and predictable in its responses.
  • Slower responses at times.

Pricing: Starts at $27-$35 per month.

10. Drift

Best for NLP (Natural Language Processing)

When I initially started using Drift, my expectations were modest. However, I was pleasantly surprised by the effectiveness of this chatbot solution. It exceeded my expectations to the point where I enthusiastically recommend it to others.

Drift’s chatbot was easy to set up and customize according to my brand and goals. It automatically greeted every visitor on my website and engaged them in natural and friendly conversations. It answered their questions, provided relevant information, and guided them to the right products or services. 

What distinguished Drift was its advanced natural language processing skills, enabling it to interact with website visitors in a conversational and human-like manner. Another good thing about Drift’s chatbot was its ability to learn from every interaction and optimize its responses over time. 

Drift used conversational AI to understand the customer’s intent and deliver personalized experiences that matched their needs and preferences. 

What you’ll like:

  • Drift Email to capture and nurture leads with email bots
  • Chat-to-email functionality for ongoing communication.
  • AI-driven lead scoring for prioritizing high-potential prospects.
  • Automated meeting scheduling to streamline appointment booking.

What you may not like:

  • Occasional glitches with accuracy of chatbot responses.
  • Higher pricing for access to essential features like lead routing.

Pricing: Starts at $2500/month.

Also read: 11 Best Drift Alternatives for Your Business in 2024

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

  1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
  1. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
  1. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
  1. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
  1. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 
  1. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Get the Best Customer Service Chatbot for Your Business in 2024

As you can see, many customer service chatbots are available in the market, each with strengths and weaknesses. To help you drill down your choices, I have recommended three options for you:

Option A: ProProfs Chat 

ProProfs Chat can be your best bet if you are looking for a comprehensive chatbot solution with easy customization and reliable self-help support. This AI-powered chatbot lets you integrate with the help desk to route tickets to your support team and save you time and effort.

Option B: Chatfuel

If you want to engage customers on social media platforms like Facebook and WhatsApp, Chatfuel can be your tool to go. This customer service chatbot can help you segment your visitors based on their behavior and preferences. 

Option C: Ada

Ada is an easy-to-use chatbot solution that can help you cater to global audiences with its multilingual support functionality. This is a reliable customer service chatbot when it comes to automating routine inquiries with its round-the-clock support. 

If I were to recommend my favorite, I would always go with ProProfs Chat because of its versatile functionality. From providing essential customer support to qualifying leads, this customer service chatbot never leaves my side.

Ultimately, your business’s best customer service chatbot depends on your needs and preferences. Evaluate your requirements and make a calculated decision for the right tool to go with.

Learn More About Customer Service Chatbots!

Q: Why does your business need chatbots?

Businesses benefit from chatbots by enhancing customer engagement, automating routine tasks, and providing instant support, improving efficiency and customer satisfaction.

Q: What are the types of chatbots?

Chatbots can be rule-based, handling specific tasks, or AI-powered, using machine learning to understand and respond to diverse queries. Hybrid chatbots combine both approaches for a more versatile user experience.

Q: How to choose a chatbot for your business?

Choose a chatbot based on your business needs, considering factors like functionality, integration capabilities, scalability, and the level of customization required. Look for features like stored chat transcripts, detailed reports, and integration with live chat.

Q: How do customer service chatbots help in lead generation?

Customer service chatbots contribute to lead generation by instantly qualifying and capturing leads during interactions. They can engage prospects, collect relevant information, and route qualified leads to human agents for further nurturing. The efficiency and promptness of chatbots in handling inquiries also contribute to a positive customer experience, fostering trust and brand loyalty.

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About the author

Jason Grills is a technical writer. He enjoys writing about emerging customer support products, trends in the customer support industry, and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.