15+ Best Chat API’s and Messaging SDK’s [2023] – Proprofs Chat

In today’s world of instant gratification, it’s no surprise that the demand for real-time communication is at an all-time high. From messaging apps to chatbots, businesses and individuals are constantly seeking new and innovative ways to communicate and engage with their audience.

This is where Chat APIs and Messaging SDKs come in.

These powerful tools allow developers to integrate chat functionality into their applications, making it easier than ever for users to connect and converse in real time. 

With the right Chat API or Messaging SDK, you can create a seamless, personalized chat experience that drives engagement, improves customer satisfaction, and boosts your bottom line.

But with so many Chat APIs and Messaging SDKs available on the market, it can be overwhelming to choose the right one for your needs. 

That’s why we’ve put together a list of the 15+ Best Chat APIs and Messaging SDKs to help you make an informed decision and take your chat experience to the next level.

But before we do that, let’s talk a little bit about chat APIs and see what they are.

What Are Chat APIs?

Chat APIs are a powerful tool for developers that enable them to integrate chat functionality into their applications. In other words, they are a set of protocols, standards, and tools that allow developers to create custom chat experiences within their applications without having to build everything from scratch.

Think of Chat APIs as a bridge between your application and the messaging platform or server that powers your chat experience.

They provide a set of tools and functionalities that make it easy to create, send, and receive messages in real-time, as well as manage and store conversations and user data.

Chat APIs can be used in a wide range of applications, from social media platforms and messaging apps to customer service chatbots and even multiplayer games. They can be customized to fit the specific needs of your application and users, making it easier to deliver a seamless, personalized chat experience.

One of the best things about Chat APIs is that they save developers a ton of time and resources by providing a pre-built infrastructure for chat functionality.

This means that developers can focus on building the unique features and user experiences that set their applications apart without having to worry about building and maintaining the chat system from scratch.

Benefits of Chat SDKs

Chat SDKs (Software Development Kits) can be incredibly useful for developers looking to add chat functionality to their applications. Here are five benefits of using Chat SDKs:

1. Quick and Easy Integration: Chat SDKs provide pre-built components and libraries that can be easily integrated into your application, saving developers a significant amount of time and effort in developing their own chat functionality from scratch. This can help speed up the development process and reduce time to market.

2. Customizable User Experience: With Chat SDKs, developers can customize the user experience to fit their application’s unique brand and style. This includes features such as chat themes, messaging templates, and message display options. This can help create a consistent and personalized user experience that matches the overall look and feel of the application.

3. Real-time Messaging: Chat SDKs enable real-time messaging, allowing users to communicate with each other in real time. This can enhance user engagement and satisfaction, as users can see and respond to messages instantly, creating a more dynamic and interactive user experience.

4. Security and Privacy: Chat SDKs typically include robust security features such as end-to-end encryption, which can help protect user data and conversations from unauthorized access. Additionally, many Chat SDKs also comply with industry-standard security and privacy regulations, such as GDPR, ensuring that user data is handled responsibly.

5. Scalability: Chat SDKs are designed to scale as your application grows. This means that they can handle a large volume of messages and users, ensuring that your chat functionality remains stable and reliable even as your user base grows.

Who Benefits From Messaging SDKs, and How?

Messaging SDKs (Software Development Kits) are used by a wide range of individuals and organizations in various ways. Here are three entities that benefit from Messaging SDKs the most:

1. Businesses: Messaging SDKs can help businesses of all sizes communicate more efficiently with their customers. For instance, customer service teams can use Messaging SDKs to interact with customers in real time, answering their questions and addressing their concerns. This can lead to improved customer satisfaction, increased loyalty, and better overall customer experience.

2. Developers: Developers can benefit from Messaging SDKs in a number of ways. For one, they provide a pre-built infrastructure for messaging functionality, which can save developers time and resources in developing their own messaging system from scratch. This can help speed up the development process, reducing time to market and allowing developers to focus on creating unique features and user experiences.

3. End-users: Finally, end-users are the ones who benefit the most from Messaging SDKs. With Messaging SDKs, users can communicate with each other in real time, whether it’s through messaging apps, social media, or online marketplaces. Messaging SDKs can make it easier for users to find and connect with each other, share information, and create meaningful relationships.

15+ Best Chat APIs

There are plenty of chat API tools available in the marketplace. Here are the 15+ best ones:

1. ProProfs Chat

ProProfs Chat is the ultimate chat API tool designed to help businesses of all sizes create a seamless and engaging chat experience for their customers. 

One of the key features of ProProfs Chat is its extensive customization options. With customizable chat themes, messaging templates, chat widgets, and chatbots, you can easily create a chat experience that perfectly fits your brand and style. ProProfs Chat also offers an intuitive interface that allows you to set up and manage your chat functionality with ease.

But ProProfs Chat isn’t just easy to use – it’s also packed with advanced features that can take your chat functionality to the next level. With chat routing, your team can efficiently handle customer inquiries and provide a top-notch customer service experience. 

Features:

• Customizable chat themes, messaging templates, and chat widgets
• Advanced chat routing for efficient customer service handling
• Automated chat triggers to engage customers at the right time
• Chatbots for automated customer support
• Powerful analytics to track chat performance and customer behavior
• Multi-channel support, including website, mobile, and social media chat
• Highly scalable architecture to support businesses of all sizes
• 24/7 customer support and dedicated account management

Pricing: Single operator plan starts at $0 per month. 

2. Twilio

Twilio is a top-notch chatting API software that allows companies to establish and handle chat features on their websites and mobile apps. By providing a flexible and adaptable platform, Twilio enables businesses to deliver smooth and tailored chat experiences that foster interaction and enhance customer satisfaction.

Thanks to its advanced functionalities, resilient developer tools, and adaptable platform, Twilio is an excellent option for businesses aiming to improve their customer communication approaches and achieve lasting achievements.

Features:

• Real-time chat functionality that enables businesses to engage with customers in real-time
• Multi-channel support, including website, mobile, and social media chat
• Customizable chat experiences that can be tailored to fit your brand and style
• Robust developer tools and API integrations that make it easy to build and manage chat functionality
• Advanced security features, including encryption and authentication, to protect sensitive customer data
• Detailed analytics and reporting that provide businesses with valuable insights into chat performance and customer behavior

Pricing: Price starts at $35.21 per 5000 conversations

3. FreshChat

Freshchat is an advanced chat API solution that makes it easy for businesses to manage all their customer conversations in one place. With features such as smart messaging, canned responses, and chat routing, businesses can provide personalized support to their customers and improve their experience. The tool also includes chatbots, which can be used to automate routine tasks and provide quick responses to customer queries.

Features:

• Multi-channel support, including website, mobile, and social media chat
• Automated chat triggers to engage customers at the right time
• Chatbots for automated customer support
• Smart messaging to provide personalized support to customers
• Advanced reporting and analytics to track chat performance and customer behavior
• Customizable chat experiences to fit your brand and style

Pricing: Free plan starts at $0 per month.

Read More – 11 Best Freshchat Alternatives & Competitors Worth Considering

4. PubNub

PubNub is an advanced chat API tool that offers tons of features and flexible APIs. PubNub helps businesses to easily integrate chat functionality into their applications, improving engagement, collaboration, and customer support.

PubNub’s chatting API also supports multiple channels and enables businesses to send and receive messages in real time across multiple platforms and devices.

Features:

• Multi-Platform support for over 70 programming languages and frameworks.
• Patented Real-Time Network (RTN) technology for reliable message delivery within 250 milliseconds or less.
• High-speed data stream network for real-time data streaming and storage.
• Low latency and high throughput global data centers and edge networks.
• Advanced security and compliance with end-to-end encryption, access control, and message history encryption.

Pricing: Free plan starts at $0 per month.

5. Sendbird

Sendbird is a chatbox API tool that takes building real-time messaging and chat applications to another level. With its powerful features, flexible APIs, and customizable SDKs, and other features, Sendbird can help businesses improve engagement, collaboration, and customer support.

Sendbird’s chatbox API offers a wide range of features, including group chat, one-to-one messaging, push notifications, and read receipts which makes it a great deal for businesses and individual users. 

Features:

• Customizable UI components for seamless integration with existing apps.
• Group calls with up to 25 participants for real-time communication.
• AI-powered chatbots for automated customer support and engagement.
• Multi-language support for global reach and inclusivity.
• In-app messaging and push notifications for a seamless user experience.

Pricing: The developer plan starts at $0 per month

6. CometChat

CometChat’s chat API supports multiple platforms and devices, including iOS, Android, and the web, enabling businesses to deliver seamless chat experiences to their customers across all channels. It includes advanced features such as voice and video calling, file sharing, and real-time translation, which make it easy for businesses to provide a comprehensive chat experience to their users.

Features:

• White-labeling options for complete branding customization.
• Voice and video calling with WebRTC for high-quality real-time communication.
• Multi-channel communication with support for 50+ integrations.
• Collaboration tools like screen-sharing and file-sharing for enhanced teamwork.
• Advanced moderation tools for message filtering, profanity filtering, and user management.

Pricing: Essentials plan starts at $109 per month

7. Vonage

Vonage is a cloud communications platform that offers businesses a powerful chatbox API tool for building real-time messaging and chat applications. With its flexible APIs, customizable SDKs, and advanced features, Vonage provides businesses with the tools they need to improve customer engagement and communication.

It includes advanced features such as video calling, voice calling, file sharing, and messaging, which make it easy for businesses to provide a comprehensive chat experience to their users. 

Features:

• SMS and messaging APIs for multi-channel communication with customers.
• Video APIs for real-time video communication within apps and websites.
• Voice APIs for cloud-based voice communication and phone number verification.
• AI-powered virtual assistant for automated customer service and support.
• Multi-language support for global outreach and inclusivity.

Pricing: Basic plan starts at $19.99 per month

8. LiveChat

LiveChat is a powerful website chat API tool that acts as one of the top contenders when it comes to customer support via chat. With its customizable chat widget, advanced features, and easy-to-use interface, LiveChat makes it easy for businesses to engage with their customers in real-time and provide exceptional customer experiences.

LiveChat offers a wide range of features to help businesses manage their chat interactions effectively.

Features:

• Customizable chat widgets for seamless integration with websites and apps.
• AI-powered chatbots for automated customer support and engagement.
• Advanced chat analytics and reporting for tracking performance and optimizing customer service.
• Multi-channel communication with support for social media and messaging platforms.
• Chat transfer and routing for seamless handoffs between agents and departments.

Pricing: The starter plan starts at $20 per month

Read More – 10 Best LiveChat Alternatives in 2023

9. Weavy

If you are looking to integrate real-time chat functionality into your applications and workflows with ease, Weavy is an innovative website chat API tool that can help you do that. With Weavy, businesses can enhance collaboration, increase productivity, and improve communication among team members and customers.

Features:

• Secure website chat API with end-to-end encryption for data privacy.
• Embeddable chat functionality for seamless integration with existing apps and websites.
• Collaboration tools like file-sharing and task management for enhanced teamwork.
• Multi-platform support with mobile and desktop apps for cross-device communication.
• Advanced user permissions and access control for secure and controlled communication.

Pricing: Free plan starts at $0 per month.

10. Sunshine Conversations

With Sunshine Conversations, businesses can easily connect with their customers on popular messaging apps like Facebook Messenger, WhatsApp, and Apple Business Chat, as well as through SMS and web chat. One of the key strengths of Sunshine Conversations is its flexibility and ease of use. 

It offers a range of integrations and features to help businesses get up and running quickly and smoothly, regardless of their technical expertise. Its intuitive drag-and-drop interface and pre-built templates make it easy to create customized messaging workflows.

Features:

• Support for chatbots and AI-powered automation to streamline customer support and engagement.
• Integration with popular CRM and helpdesk software to provide a seamless end-to-end customer experience.
• Secure messaging with end-to-end encryption and SOC 2 Type II compliance.
• Multi-lingual support for global businesses.
• Flexible pricing options to fit businesses of all sizes and budgets.

Pricing: Available on request

11. TalkJS

TalkJS is a chat API software that offers robust messaging features such as file sharing, voice and video calls, and rich media messages to help developers build real-time chat and messaging features into their web and mobile apps. TalkJS also allows app developers to fully customize the chat experience, from branding to user roles and permissions. 

The tool is easy to integrate and works seamlessly across platforms, making it an excellent choice for businesses looking to add chat functionality to their applications.

Features:

• Cross-platform support for web and mobile
• Customizable chat UI
• Offline support for messaging
• Real-time notifications and updates
• User authentication and access control

Pricing: Basic plan starts at $279 per month.

12. Sinch

Sinch is a powerful chat API support that can help you integrate messaging, voice, and video calls into your applications with ease. With Sinch, you can offer a seamless and reliable communication experience for their customers and clients. The tool comes with advanced features such as push notifications, SMS messaging, and call recording, making a great tool for businesses, individual owners and app developers. 

Features:

• Support for voice and video calls in addition to messaging
• Scalable platform with high reliability
• AI-powered voice recognition and natural language processing
• Customizable user interface and branding
• SMS messaging and verificaMIrrorFlytion capabilities

Pricing: Available on request

13. MirrorFly

If you are looking for a complete communication solution for your business, look no further. MirrorFly is a comprehensive chat API tool that provides instant messaging, voice and video calls, and video conferencing features that are fully customizable and scalable. The tool is easy to integrate with any application, and it comes with robust security features to ensure data privacy and protection. 

Features: 

• In-app chat and messaging for web and mobile
• Chatbot integration for automated conversations
• Multi-language support for global teams
• Secure end-to-end encryption for privacy and security
• Voice and video call capabilities

Pricing: Easy plan starts at $0 per month

14. Apphitecht

Apphitect is a chat API platform that developers all over the world use to build chat and messaging functionality into their mobile and web applications. It offers a range of features, such as real-time messaging, group chat, and push notifications. Apphitect also provides advanced security features such as end-to-end encryption and two-factor authentication, making it a secure and reliable communication solution for businesses.

Features:

• Real-time messaging with in-app chat and push notifications
• Built-in video and voice calling functionality
• Multi-channel communication, including SMS and email integration
• Chatbot integration for automated customer support
• Customizable UI/UX to match branding and style guidelines

Pricing: Available on request

15. HelpCrunch

HelpCrunch is a customer communication platform that offers a chat API tool for businesses looking to add messaging functionality to their websites and applications. It comes with advanced features such as chatbots, automated messages, and customer data management. HelpCrunch also offers a range of integrations with other business tools, such as CRM software and email marketing platforms.

Features:

• Multi-channel messaging, including live chat, email, and social media integration
• Automated messaging with chatbots and auto-replies
• Advanced analytics and reporting for insights into customer engagement
• Customizable chat widget and pop-ups for targeted messaging
• In-app messaging SDK for mobile app integration

Pricing: Basic plan starts at $12 per month

16. Plivo

Plivo is a cloud-based communication platform that offers a chat API tool for both small and large businesses. With Plivo, businesses can integrate messaging and voice-calling features into their applications, making it easier to communicate with customers and clients. The tool comes with advanced features such as two-factor authentication, message queueing, and message templates. Plivo also offers global coverage, making it an ideal choice for businesses with a global presence.

Features: 

• Plivo has a reliable and extensive carrier network across the world, ensuring high-quality messaging and voice calls.
• The platform provides detailed message analytics and delivery reports, allowing businesses to track the performance of their messaging campaigns.
• It supports multiple languages, allowing businesses to communicate with customers in their preferred language.
• Plivo enables businesses to send and receive messages from customers through two-way messaging, providing an efficient and convenient communication channel.
• Offers SMS automation, enabling businesses to automate their messaging workflows and reach customers at the right time with the right message.

Pricing: Starts at $0.0020 per SMS

Choose the Best Chat API Tool and Elevate Your Business

Chat APIs have revolutionized the way businesses interact with their customers, offering instant communication and real-time support. With chatting APIs, companies can easily integrate chat functionality into their applications or websites, creating a seamless experience for their customers.

There are many excellent chat APIs and messaging SDKs available in 2023, each with its unique set of features and capabilities. While choosing the right tool for your business can be a daunting task, it’s essential to consider your specific needs and requirements carefully.

ProProfs Chat, FreshChat, and Live Chat are undoubtedly among the best chat API tools available in the market today, offering powerful features, ease of use, and excellent customer support. These tools can help businesses of all sizes to enhance their customer engagement and Support efforts and boost their overall bottom line.