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Delighting Your Customers On The Go Using Live Chat Mobile App

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Delightful customer experience!

A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like:

  • Annually US companies lose $62 billion due to bad customer service
  • 74% customers switch to a different option in market if their purchasing experience has been too difficult
  • 51% customers never go back to the same organization after experiencing one negative instance
  • More than half of Americans scrap a planned purchase due to bad customer service

… make it clear that providing a delightful experience to all customers isn’t an easy target for organizations today. A lot of these statistics are an outcome of situations like:

  1. Increased competitors
  2. Lack of better product delivery
  3. Not being able to understand and meet customers’ expectations, and more.

So, how do you outshine during these circumstances? How do you keep your customers delighted at all times? Or you don’t, at all?

All these questions may seem to put you in a spot. Except, they can easily be tackled with the use of a live chat mobile app. If you already have a live chat software in place, then all you have to do is download it’s application on your Android or iOS phone to offer support at all times.

With 24/7 customer support and friendly operators, your customers are sure to fall in love with your brand. Besides, there are various other reasons why you should download live chat app and ask your operators to use it all times.

Let’s explore the reasons now!

How Live Chat Mobile App Keeps Your Customers Delighted On the Go

#1. Boosts Website Engagement

Keeping your visitors engaged on the website is a challenging task, especially if they aren’t able to find that particular service or product while browsing through the site. This becomes more challenging if no operator is available to respond to their queries in real time.

But in such a situation, live chat mobile app takes away all the brownie points.

Your support operators still get to respond to customer queries in real time even if they aren’t available at their seats. That’s because the mobile app allows operators to see:

  1. Number of chats initiated by their customers
  2. Number of chats that are pending response
  3. Number of chats that are managed by other team members

… and more. With such in-depth view, you get to enjoy benefits like:

  1. See more website engagement
  2. Observe a boost in customer satisfaction
  3. Retain more customers and improve brand value

#2. Sells Products After Hours

From hotel booking to selling a product, live chat mobile app helps you do it all anytime, anywhere. With a chat app, your operators can easily help customers walk through the sales funnel. This results in:

  1. More availability of your business after standard hours
  2. More potential customers and increment in overall sales
  3. More satisfied customers

#3. Helps Communicate With Customers At All Times

According to a study by Salesforce, more than 70% of customers wish to have a consistent experience with the brand their associated with.

In short, your customers seek unrestricted communication channels at all times. And what better way to do so other than a chat mobile app. Your customers can get support and that too on time. Such prompt customer service results in:

  1. Delighted customers
  2. Better leads and conversion rates

#4. Expands Market Reach

To expand your brand’s market reach is yet another challenging task at hand. However, with the use of chat app on mobile, you can improve your reach across different markets hassle-free.

Your target audience will get quick and easy access to your support operators better. Also, instant response to their queries becomes a plus. Therefore, closing the regional gap between your audience and business.

#5. Makes Your Operator’s Job Simple

Another reason to seriously consider a live support chat that comes with mobile app is because you make your operator’s job more simple. No more your operators need to start their systems and login to their account to check which chat requires their immediate attention.

The mobile app is here to save the day.

With the app, they can:

  1. Identify which chat is managed by which support operator
  2. Monitor existing chats and provide support where their expertise is required
  3. Answer customer queries on the go
  4. Transfer chats to other support operator
  5. See how many chats are pending response

Such benefits help support operators:

  1. Keep customers engaged at all times
  2. Improve productivity
  3. Boost brand visibility

Bottom Line…

By putting live chat software to use for your organization, you help your business grow. After all, the software allows you:

  1. Answer queries instantly
  2. Capture leads
  3. Boost sales

However, doing all these activities at all times is a constant challenge for all. Worry not, this constant challenge can easily be tackled with the help of a live chat mobile app.

The customer support mobile app will help you:

  1. Improve website engagement
  2. Sell products after hours
  3. Reach customers at all times
  4. Improve market reach
  5. Help operators improve productivity and overall customer experience

With these and other benefits, there is no way your customers won’t feel delighted with your support services. The on-the-go experience surely leaves an impression of your brand on the customers and helps your business grow better. So download your live chat mobile app today to keep your customers delighted!

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About the author

The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.