10 Best Chat360 Alternatives to Boost Your Engagement in 2024

With so many options on the market, selecting the best Chat360 alternative for your business can be daunting.

Worry not! I’ve already done the legwork for you. 

I’ve curated a list of the top 10 Chat360 alternatives for 2024.

Let’s get started!

Top 10 Chat360 Alternatives for 2024

This list is backed by my personal experience with these tools. I’ve also incorporated recommendations from experts in the field and trusted review sites.

ProProfs Chat

Best for AI Chatbots and Customization

I have been using ProProfs Chat for a few months and am very impressed with its features and performance. ProProfs Chat is a live chat software that helps me delight my customers with instant help, close sales faster, and automate support. It integrates with e-commerce platforms, CRM tools, and other apps to grow my business and measure performance.

One of the features that I like the most about ProProfs Chat is the AI chatbots. They can handle common queries, collect feedback, and book appointments without human intervention. They also learn from the conversations and improve over time.

Another feature that I appreciate is the customization. I can design the chat widget, the chat window, and the pre-chat form according to my brand identity and preferences. I can also create custom greetings, canned responses, and chat rules to optimize the experience.

ProProfs Chat is a tool that has made my online business more efficient, engaging, and profitable. I would recommend it to anyone who wants to improve their customer service and sales.

What you’ll like:

• Canned responses for faster and error-free answers.
• Chat Routing Report to track the entire chat path.
• Integration with ProProfs Knowledge Base for self-help articles.
• Visitor tracking to monitor and analyze your customers’ activity on the website.

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

Zendesk

Best for Centralized Workspace

I used Zendesk Chat for a few months while working as a customer support agent for an online store. Zendesk Chat is a live chat software that lets you connect with your customers in real time and provide them with personalized and efficient service.

One of the features that I liked the most about Zendesk Chat was the centralized workspace. It enabled me to manage multiple conversations from different channels, such as the web, social media, and messaging apps, in one place. 

I could also access relevant customer information from the same screen, such as their name, location, order history, and previous chats. This helped me better understand their needs and preferences and offer them tailored solutions.

Zendesk Chat also had useful features like chatbots, triggers, analytics, and integrations. Chatbots allowed me to automate some of the common queries and save time. Triggers enabled me to send proactive customer messages based on their behavior and actions. Analytics helped me to measure and improve my performance and customer satisfaction. 

What you’ll like:

• Proactive messaging using triggers based on predefined rules.
• Extensions to create custom interactive experiences within the chat window.
• Zendesk Suite to access other Zendesk products such as Support, Guide, and Talk.
• Group messaging for easy communication and collaboration of agents and customers.

What you may not like:

• Higher pricing for small businesses and startups.
• Limited customization options as compared to other Chat360 alternatives.

Pricing: Starts at $55/agent/month.

Also Read: Zendesk Alternatives: 10 Best Customer Support Software in 2024

LiveChat

Best for Ticketing System

LiveChat is a tool that I used to communicate with my customers and provide them with instant support. It was easy to install and customize and integrated well with other platforms I used, such as Shopify, WordPress, and Mailchimp. 

One of the features that I liked the most about LiveChat was its ticketing system. It allowed me to create, assign, and manage tickets for queries I could not resolve during the chat. 

I could also track the status and progress of each ticket and follow up with the customers via email. This helped me to improve my customer satisfaction and retention rates.

LiveChat also offered detailed analytics and surveys that helped me gain insights into my performance and collect customer feedback. 

LiveChat was a great tool that helped me grow my business and provide better customer service.

What you’ll like:

• Video calls directly from the chat window with customers.
• AI-powered chatbots to handle common questions and routine tasks.
• Data security with encryption, credit card masking, and access restriction.
• Targeted messages and email campaigns to offer proactive customer support.

What you may not like:

• A steep learning curve.
• It can be expensive for small businesses and startups.

Pricing: Starts at $39/agent/month.

Also Read: Top 13 LiveChat Alternatives in 2024

Pure Chat

Best for File Transfer

Pure Chat is a live chat software that I used to communicate with my website visitors and customers. It was easy to install and customize and had a user-friendly interface. 

I liked seeing who was on my website, what pages they visited, and how long they stayed. I could also initiate chats or respond to their messages if they contacted me first.

One of the features that I found most useful was the file transfer option. I could send and receive files from my visitors, such as images, documents, or videos. This helped me to provide better support, share information, and build trust. 

I could also track the performance of my chats, such as the number of conversations, the satisfaction ratings, and the conversion rates. Pure Chat helped me increase my sales, improve customer service, and grow my business.

What you’ll like:

• Rich messages that include images, videos, files, and product cards.
• In-chat voice, video, and screen-sharing to communicate with customers.
• Integration with popular platforms like Shopify, WordPress, and Zapier.
• Message sneak peek to see what customers are typing before they send their message.

What you may not like:

• Delayed responses in real-time chat.
• Occasional bugs and glitches during chats.

Pricing: Starts at $20/agent/month.

LiveAgent

Best for Real-Time Typing View

I used LiveAgent to manage my online customer interactions. It helped me provide fast and efficient support through various channels like email, chat, phone, and social media. 

One of the features that I liked the most about LiveAgent was the real-time typing view. This feature allowed me to see what my customers typed before they hit send. This way, I could prepare my answers in advance and save time. 

It also gave me an insight into their mood and expectations so I could adjust my tone and approach accordingly.

LiveAgent also offered a ticketing system, a knowledge base, and a feedback system to help me organize my workflow, share information, collect feedback, and measure my performance. 

What you’ll like:

• Internal chat, notes, and tagging features for agent collaboration.
• Integrations with tools like Google Analytics, Salesforce, and Slack.
• Automation features to save time and streamline support workflows.
• Detailed insights to help you track and optimize your customer support performance.

What you may not like:

• A steep learning curve for new users.
• Occasional shutdown of the chat window.

Pricing: Starts at $9/agent/month.

Drift

Best for AI Playbook Templates

As a sales and marketing professional, I always wanted to make the most of my website traffic and convert more visitors into leads and customers. That’s why I chose Drift, a live chat software that uses AI to create personalized visitor experiences. I used Drift for several months and was amazed by the results.

One of the features that I loved about Drift was AI Playbook Templates, which are pre-built chatbots that automatically guide visitors to the right actions and outcomes. They are based on best practices and data from thousands of successful conversations. I could customize them to fit my brand and goals or create my own.

Drift helped me connect with more website visitors at their moment of highest intent and shorten my sales cycle with real-time conversations. 

I also liked how Drift integrated with my CRM and other tools and provided me with analytics and insights.

What you’ll like:

• Chat-to-email functionality for ongoing communication.
• Voice and video calls to connect with customers in real-time.
• AI-powered lead scoring for prioritizing high-potential prospects.
• Custom actions and objects to integrate their external data with Drift bots.

What you may not like:

• Complex setup process.
• Limited customization options.

Pricing: Starts at $2500/month.

Intercom

Best for Customer Segmentation

I was looking for a communication tool to help me segment my customers and prospects based on their behavior and attributes. A colleague of mine, who works in the same industry, recommended Intercom to me. He said it was the best customer segmentation tool he had used.

I decided to try it and was impressed by how easy it was to create and manage segments in Intercom. Intercom allowed me to filter and group my users by various criteria, such as sign-up date, plan, activity, location, etc. I could also use Intercom’s predefined segments, such as active, new, and slipping away users, to identify key interest groups.

However, the feature I liked the most was Intercom’s ability to send targeted messages to each segment. I could use chatbots, automated emails, in-app messages, and push notifications to engage with my users based on their segment. I could also track and measure the performance of each message and segment.

Intercom helped me better understand and communicate with my customers and prospects

What you’ll like:

• Multichannel support for extended customer support.
• Task assignment with checklists directly in the messenger.
• Knowledge base integration to provide self-help articles to customers.
• Team collaboration using built-in communication and task management features.

What you may not like:

• Pricing is at the higher end for small businesses.
• No option to send emails to outside third-party email providers.

Pricing: Starts at $74/month.

Read More: 11 Best Intercom Alternatives & Competitors [REVIEWED]

Tawk.to

Best for Multilingual Support

I used Tawk.to for my online business, and I was amazed by how easy and effective it was. Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. You can also create a knowledge base, manage contacts, and use video and voice features.

One of the best features of Tawk.to is the ability to monitor customer activity in real time. You can see which pages your visitors are on, what they are searching, and how often they visit your website. 

You can also view their entire journey and see which team members responded to them last. This gives you the power to respond with context and create memorable and positive customer experiences.

Tawk.to helped me to get closer to my customers and provide them with the support they needed. I could answer their questions, solve their problems, and increase their satisfaction. 

What you’ll like:

• Triggers and shortcuts for automating chats.
• A mobile app to chat with customers on the go.
• Ticketing system for streamlining support requests.
• File sharing feature to send and receive images and documents.

What you may not like:

• The option to Whitelabel the chat widget is not available.
• Limited reporting features compared to other Chat360 alternatives.

Pricing: Free forever.

Freshchat

Best for Co-Browsing

I used to struggle with providing effective customer support for my online business. That’s when I discovered Freshchat, a simple and affordable solution that helped me boost my customer satisfaction and retention.

Freshchat allowed me to chat with my customers in real time, using a sleek and intuitive interface. I could also automate some of the common queries using chatbots and FAQs. 

What I loved the most about Freshchat was co-browsing, which enabled me to see and control my customers’ screens with their permission. This way, I could guide them through the purchase process, troubleshoot any issues, and demonstrate how to use my products.

With Freshchat, I was able to provide personalized and proactive support to my customers and increase my conversions and loyalty. I highly recommend Freshchat to anyone looking for a Chat360 alternative.

What you’ll like:

• Multilingual support to cater to a global audience.
• A shared inbox to collaborate with your team.
• Freddy Co-pilot to provide contextual insights.
• Chat SDK to offer mobile support to the customers.

What you may not like:

• Limited reporting capability.
• Unresponsive customer support.

Pricing: Starts at $17.98/month.

Crisp

Best for Real-Time Translation

I used Crisp for my online business and was impressed with its features and performance. It was easy to set up, provided 24/7 support, and had multiple integrations with popular tools.

One of the features that I loved the most was the real-time translation, which allowed me to chat with my customers in their native language. This gave me an edge over my competitors, as I could reach a global audience and provide a personalized experience. It also helped me to increase customer satisfaction, loyalty, and retention.

Crisp helped me generate more leads, sales, and revenue and save time and money. I highly recommend it to anyone looking for a powerful and affordable conversational marketing platform.

What you’ll like:

• Chatbots to automate sales, marketing, and support tasks.
• Knowledge base to provide instant answers and self-service options.
• Status page to communicate with customers about your service availability.
• Co-browsing to assist customers with complex issues and guide them through your website.

What you may not like:

• Delayed notifications on the mobile app.
• Poor integration with some third-party platforms, such as WordPress, Shopify, or Zapier.

Pricing: A free plan is available (without chat triggers). Paid plan starts at $25/workspace/month.

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Find the Best Chat360 Alternative for Your Business in 2024

Though I have provided you with the 10 best alternatives to Chat360, it can still be challenging to find the best one for your business. Thus, I am drilling down the list of my top 3 recommendations.

Option A: ProProfs Chat

ProProfs Chat stands out as the premier Chat360 alternative, especially in terms of customization and customer support automation. This versatile live chat tool enhances efficiency by providing predesigned canned responses for handling repetitive inquiries. Leveraging AI-powered chatbots, ProProfs Chat adeptly manages various tasks and seamlessly transfers chats to live agents when necessary.

Option B: Drift

Drift can help you significantly if you are looking to convert your prospects into loyal customers. Equipped with predesigned chatbots, Drift enables you to direct website visitors to specific pages and expertly guide them through site navigation.

Option C: Tawk.to

For businesses catering to a global audience, Tawk.to proves to be an excellent option. Its multilingual platform ensures effective communication in customers’ native languages. Additionally, Tawk.to’s robust ticketing system streamlines support requests, enhancing overall customer satisfaction.

If I were to recommend my favorite, it would be ProProfs Chat because of its robust features and easy-to-use functionality. Its robust features and user-friendly interface have made it my constant companion since I first started using it. 

The icing on the cake? You can freely utilize it for a single operator forever before making the decision to upgrade to its paid plan.

Learn More About Chat360 Alternatives!

Q: What is Chat360?

Chat360 is a versatile customer engagement platform that combines live chat, AI, and automation to enhance business communication. It helps businesses interact with customers in real-time, streamline support, and automate routine tasks for improved efficiency.

Q: Why are businesses looking for Chat360 competitors?

Businesses seek Chat360 competitors to explore alternative solutions, comparing features, pricing, and performance. Diversifying options ensures they choose the platform that best aligns with their needs and preferences.

Q: What features should you look for in Chat360 alternatives?

When choosing a Chat360 alternative, you should look for features such as chatbots, chat transcripts, canned responses, intelligent chat routing, and visitor tracking, among many others.

Q: Are there any Chat360 alternatives that integrate with popular CRM platforms?

Yes, many Chat360 alternatives, such as ProProfs Chat, integrate with popular CRM platforms like Salesforce and BIGContacts, enabling businesses to streamline customer data and customer relationship management processes.