7 Best Cliengo Alternatives for Enhanced Customer Support in 2024

If you are a business searching for a Cliengo alternative, you are in the right place. 

There are many reasons why you might choose a Cliengo alternative. Cliengo is a popular live chat software, but it may not be the best option for everyone. 

Maybe you’re looking for a platform with more features, better pricing, or easier usability. Whatever your reason, there’s a Cliengo alternative out there that’s perfect for you. 

But, with so many options on the market, it can be daunting to select the best alternative for your business.

Worry not! I’ve already done the legwork for you. 

As a seasoned industry professional with years of experience, I’ve curated a list of the top 7 Cliengo alternatives for 2024.

Let’s get started!

Top 7 Cliengo Alternatives for 2024

This list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Best for Chatbots and Visitor Tracking

I use ProProfs Chat to connect with my website visitors and customers in real time and boost sales. This Cliengo alternative allows me to offer instant support and engage with my audience across different channels. 

It has a powerful chatbot feature that can answer common questions, automate workflows, and capture leads 24/7. It also has a visitor tracking feature that lets me monitor the behavior and activity of my website visitors, such as the pages they visit, the time they spend, and the actions they take. 

ProProfs Chat integrates seamlessly with various tools and platforms I use, such as Shopify, WordPress, and Facebook. It also provides me with insightful reports and analytics that help me measure and improve my performance. 

One of the reports that I find very useful is the Timesheets, which show me the working hours and availability of my chat agents and their chat ratings. 

ProProfs Chat is an excellent tool for me, as it helps me to deliver a better customer experience and grow my business.

What you’ll like:

• Canned responses for faster and error-free answers.
• Post-chat surveys to collect customer feedback on agent interaction.
• Automated greetings to proactively initiate conversations with users.
• Intelligent chat routing for transferring chats to the right agents/departments.

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. Freshchat

Best for Co-Browsing

I used Freshchat to create a chatbot for my website and was delighted with the results. Freshchat is a versatile chatbot platform that enables you to create chatbots for your website and automate messaging across various platforms such as Facebook Messenger and WhatsApp. 

One of the features that Freshchat is best known for is its co-browsing. Freshchat lets you see what your customers see on your website and guide them through buying, booking, or signing up. You can also share your screen and collaborate with them in real time.

Freshchat helped me to automate various tasks, such as lead generation, customer service, and feedback collection. This tool also integrates with other tools, such as Freshdesk, Freshsales, and Freshworks CRM. It even has a built-in AI and NLP to handle complex conversations.

What you’ll like:

• Multilingual support to cater to a global audience.
• Freshdesk SDK to offer mobile support to the customers.
• Context-driven bots for instant and precise answers 24/7.
• Targeted messages to your prospects based on their behavior and attributes.

What you may not like:

• Limited reporting capability.
• Occasional bugs and glitches can hamper your response speed.

Pricing: Starts at $17.98/month.

3. Intercom

Best for Customer Segmentation

Intercom is a Cliengo alternative I used for my business. It is a customer communication platform that helped me connect with my website visitors, leads, and customers. It allowed me to create and manage chatbots, live chat, email, and in-app messages and provide my prospects with the needed information and support.

What I loved the most about Intercom was its ability to segment and target users based on their behavior and attributes. It uses artificial intelligence and machine learning to analyze user data and feedback and deliver personalized and relevant messages. 

Intercom also enabled me to track and measure the impact of my communication on the user’s engagement and conversion. I used Intercom for a long time and was very satisfied with its performance and functionality. It helped me improve my customer satisfaction and retention and increase my sales. 

What you’ll like:

• Customer segmentation for targeted interactions.
• In-app chat to interact directly within the application.
• Task assignment with checklists directly in the messenger.
• Knowledge base integration to offer self-help to website visitors.

What you may not like:

• Confusing pricing plans.
• Slower customer support than other alternatives to Cliengo.

Pricing: Starts at $74/month.

Read More: 11 Best Intercom Alternatives & Competitors [REVIEWED]

4. LiveAgent

Best for Real-Time Typing View

I used LiveAgent for my business a few years ago, and was impressed by its features and performance.

LiveAgent helped me create personalized chat messages and pop-ups on my website based on the visitor’s behavior and preferences. This way, I could proactively engage them and offer them the best products and services. I could also send announcements and updates to my existing customers and keep them loyal and satisfied.

This tool helped me automate the chat process and handle multiple conversations simultaneously. I could create pre-defined responses and FAQs for the chatbot to answer common queries and provide instant support. I could also transfer the chat to a human agent if the visitor needed more assistance or wanted to make a purchase.

One of the best features of LiveAgent is the real-time typing view, which let me see what the visitor was typing before they sent it. This way, I could prepare my response faster and more accurately and impress them with my speed and efficiency.

What you’ll like:

• A knowledge base to offer self-help to customers.
• Internal chat, notes, and tagging features for agent collaboration.
• Reports to help you track and optimize your customer support performance.
• Powerful automation capabilities to save time and streamline support workflows.

What you may not like:

• Unresponsive customer support.
• Occasional shutdown of the chat window.

Pricing: Starts at $9/agent/month.

Read More: Top 13 LiveChat Alternatives in 2024

5. Drift

Best for Reports

I used Drift in the initial phase of my professional career. Drift’s chatbots were intelligent and customizable. They understood natural language and responded to customer queries real quick. 

They could also qualify leads, book meetings, and connect customers to the right salesperson. Drift chatbots is easy to create and manage, with no coding required. I used the drag-and-drop interface and the pre-built templates to design my chatbot.

One of the best features of Drift is its reports. Drift provided me with detailed analytics and insights into my chatbot’s performance and customer behavior. I could see how many conversations, leads, and meetings my chatbot generated and how they affected my sales pipeline.

Drift helped me grow my business and increase customer satisfaction. I highly recommend Drift to anyone looking for a powerful and user-friendly chatbot platform.

What you’ll like:

• Email bots to capture and nurture leads.
• Chat-to-email functionality for ongoing communication.
• Meeting scheduler to automate appointment booking.
• AI-powered lead scoring for prioritizing high-potential prospects.

What you may not like:

• Difficult to fully grasp the functioning of this tool.
• Limited customization options.

Pricing: Starts at $2500/month.

6. HubSpot

Best for Automation

I used HubSpot to communicate with my website visitors and turn them into leads. HubSpot is a customer service platform that offers live chat, conversational marketing, and conversational sales.

One of the features that HubSpot is best known for was its automation. This tool allowed me to automate tasks such as greeting visitors, routing chats, and booking meetings. It also allowed me to create chatbots that qualified leads, answered common questions, and follow up with customers.

HubSpot helped me improve customer engagement, satisfaction, and retention. It also helped shorten sales cycles and increase revenue. HubSpot’s live chat has a lot of integrations with other tools, such as CRM, email, and video. 

HubSpot is an excellent live chat platform for communicating with customers without coding. I highly recommend HubSpot to anyone who wants to communicate with customers on their website.

What you’ll like:

• Multichannel communication with a unified inbox.
• Targeted content and communication to nurture leads.
• Personalized interactions with customers using AI-powered chatbots.
• A comprehensive dashboard for tracking customer interactions and sales performance.

What you may not like:

• Complex setup and onboarding process.
• Limited customization options for the chat widget.

Pricing: Starts at $18/month.

7. Tawk.to

Best for Collaboration

Tawk.to is a Cliengo alternative that I used for years. It is a live chat software that helped me communicate with my website visitors, leads, and customers in real-time.

The platform allowed me to create and manage chat widgets, chatbots, canned responses, and chat rules and provide my prospects with the needed information and support.

One of the features that Tawk.to is best known for is its ability to enable collaboration among the agents and the customers. 

It uses artificial intelligence and automation to allow the agents to transfer, join, or monitor the chats and provide feedback and guidance to each other. Tawk.to also enabled me to manage teams, roles, and permissions and ensure that the chat quality and security were maintained.

I used Tawk.to for a long time and was satisfied with its performance and functionality. It ultimately helped me improve customer satisfaction and retention and increased my sales and revenue. 

What you’ll like:

• Chat automation with triggers and shortcuts.
• Ticketing system to manage support requests.
• File sharing feature to send and receive images and documents.
• Agent ratings to monitor and analyze the quality of chat interactions.

What you may not like:

• Whitelabeling is not available.
• Limited reporting and analytics compared to other Cliengo alternatives.

Pricing: Free forever.

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Find the Best Cliengo Alternative for Your Business in 2024

If you are looking for an alternative to Cliengo, you might be overwhelmed by the many available options. I have narrowed the list to my top 3 recommendations to make it easier for you to decide.

Option A: ProProfs Chat

ProProfs Chat is my topmost recommendation for helping you provide instant and personalized customer support. With this forever free tool, you can use AI-powered chatbots, canned responses, chat transcripts, intelligent chat routing, and post-chat surveys to enhance your customer experience. You can also track your visitors’ activity to refine your support strategy.

Option B: Drift

If you are looking for a reliable chatbot platform to analyze and optimize your support performance, Drift can be your tool. With its robust reporting features, you can track leads and grow your sales pipeline.

Option C: Tawk.to

Tawk.to can be an excellent option to enhance collaboration among your support agents internally and with customers. This live chat tool can help you automate your customer support process and save time. Plus, its robust ticketing system lets you easily manage your incoming support requests.

Ultimately, the best Cliengo alternative depends upon your business requirements; I have provided the best available options. Choose the one that fits your needs.

Learn More About Cliengo Alternatives!

Q: What is Cliengo?

Cliengo is a live chat platform that helps businesses enhance communication with website visitors. It also utilizes AI-driven chatbots to provide real-time assistance, capture leads, and improve customer engagement.

Q: Why are businesses looking for Cliengo competitors?

Businesses seek Cliengo alternatives for varying needs, pricing concerns, or feature preferences. Some may require more advanced functionalities, better integration options, or a different user experience, prompting them to explore alternatives that better align with their specific requirements.

Q: What features should you look for in Cliengo alternatives?

When choosing a Cliengo alternative, you should look for features such as chatbots, chat transcripts, canned responses, intelligent chat routing, and visitor tracking, among many others.

Q: Are there any Cliengo alternatives that integrate with popular CRM platforms?

Yes, many Cliengo alternatives, such as ProProfs Chat, integrate with popular CRM platforms like Salesforce and BIGContacts, enabling businesses to streamline customer data and customer relationship management processes.