7 Best SnapEngage Alternatives to Boost Your ROI in 2024

Choosing the best SnapEnagage alternative is like searching for a needle in a haystack. And I know this pain from my years of experience as a customer support professional.

Thus, to help you ease your search, I’ve curated a list of the top 10 SnapEngage alternatives for 2024.

Let’s get straight to the list!

Top 10 Alternatives for 2024

My personal experience with these tools backs this list. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Best for Intelligent Chat Routing and Proactive Chat Invitations

I have been using ProProfs Chat for a few months and am very impressed with its features and performance. ProProfs Chat is a live chat software that allows me to communicate with my website visitors and customers in real-time. I can answer their questions, resolve their issues, and guide them through purchasing.

One of the features that I love about ProProfs Chat is the intelligent chat routing and proactive chat invitations. I can assign chats to suitable operators with chat routing based on their skills, availability, and workload. This ensures that the most qualified person handles every conversation. With proactive chat invitations, I can contact visitors browsing my website and assist them. This helps me to engage them, increase conversions, and reduce bounce rates.

ProProfs Chat is easy to set up, integrate, and customize. It works seamlessly with popular e-commerce platforms, CRM tools, and other apps. It also provides detailed reports and analytics to measure my chat performance and customer satisfaction. 

ProProfs Chat is a powerful tool that has helped me to grow my business and delight my customers.

What you’ll like:

• ProProfs Knowledge Base integration to offer self-help to customers.
• AI-powered chatbots to automate routine inquiries and support processes.
• Chat transcripts to access past customer conversations for future reference.
• Reports and analytics to monitor agent performance with metrics like login hours, missed chats, and operator ratings. 

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. Intercom

Best for AI Chatbot

I used Intercom to provide high-quality human support to my customers with complex issues. I was impressed by how fast and efficient their shared inbox was, as it allowed me to collaborate with my team and resolve tickets quickly. 

I also liked how I could connect my help center to the live chat so that my customers could find the most accurate answers on their own. One of the best features of Intercom was the AI chatbot Fin, which could handle simple questions and triage problems to the right agents. 

Fin was reliable and trustworthy; it only answered based on my support content. It also had a seamless human handoff, so my customers never felt frustrated or ignored. Intercom helped me reduce support volume, improve customer satisfaction, and maximize productivity. 

I highly recommend it to anyone looking for a powerful and personal live chat solution.

What you’ll like:

• NPS surveys to take follow-ups on customer inquiries.
• A unified inbox to hold all your conversations in one place.
• Product tours and outbound messages to offer proactive support.
• Switch feature to reduce hold times by moving phone calls to Messenger chat.

What you may not like:

• A steep learning curve for new users.
• Intercom can be a bit expensive as compared to other SnapEngage alternatives.

Pricing: Starts at $74/month.

Read More: 11 Best Intercom Alternatives & Competitors [REVIEWED]

3. Crisp

Best for Co-Browsing

I used Crisp chat software for my online business and was very impressed by its performance and features. Crisp chat allowed me to communicate with my customers and prospects quite effectively. I could answer their questions, solve their problems, and guide them through my products and services.

One of the features that I liked the most was the co-browsing feature. It enabled me to share my screen with my customers and show them how to use my website or app. I could also take control of their screen and help them with any issues they faced. This feature increased the trust and satisfaction of my customers and made them more likely to buy from me.

Crisp chat also integrated well with other tools I used, such as Slack, Mailchimp, and Zapier. I could sync my contacts, send automated messages, and trigger workflows based on the chat events. This helped me save time and optimize my marketing and sales campaigns.

Overall, Crisp chat was an excellent tool for my business, and I would recommend it to anyone who wants to improve their customer service and engagement.

What you’ll like:

• Chatbots to automate customer onboarding.
• File and audio sharing directly within the chat widget.
• Integration with popular apps like Instagram and Messenger.
• Help article enabling customers to resolve issues on their own.

What you may not like:

• There is no option to A/B test email campaigns.
• Users have raised concerns related to data security when using Crisp.

Pricing: A free plan is available (without chat triggers). Paid plan starts at $25/workspace/month.

4. LiveAgent

Best for Multilingual Support

I used LiveAgent during the initial phase of my professional career. LiveAgent helped me connect with my customers in real-time and provide instant answers. 

I also liked the proactive chat invitations, which allowed me to engage my website visitors and increase conversions. LiveAgent integrated seamlessly with other channels like email, phone, and social media, so I could manage all my customer support from one dashboard. 

One of the best features of LiveAgent was the multilingual support, which enabled me to communicate with customers from different countries and cultures. This tool automatically detected the customer’s language and translated the messages accordingly. This made my customers feel more comfortable and satisfied with my service. 

LiveAgent was a great tool for my business, and I would highly recommend it to anyone who needs a simple and effective customer support solution.

What you’ll like:

• Mobile apps for iOS and Android that allow chatting on the go.
• Real-time visitor monitoring and tracking to monitor visitor’s website behavior.
• Automatic chat routing that assigns chats to the right agents and departments.
• Chat buttons and proactive invitations that attract visitor attention and increase engagement.

What you may not like:

• The UI seems to be a bit outdated.
• Irrelevant search results while looking out for a query.

Pricing: Starts at $9/agent/month.

Read More: Top 13 LiveChat Alternatives in 2024

5. Jivochat

Best for Chat Buttons

Jivochat is a live chat software that I used for my online business. It helped me communicate with my customers in real-time through various channels such as live chat, phone, email, and social media. 

I liked how Jivochat allowed me to integrate chatbots with my website, messengers, and social media to automate some of the responses and save time. One of the best features of Jivochat was the chat buttons, which I could customize and place on different pages of my website. 

They attracted the visitors’ attention and encouraged them to start a conversation with me. I noticed an increase in my conversion and sales after using Jivochat.

Jivochat also provided me with useful analytics and feedback tools so that I could monitor the performance of my chat agents and the satisfaction of my customers. 

What you’ll like:

• Chat history and contact details that provide context and information.
• Visitor tracking and smart triggers that initiate chats based on visitor behavior.
• Domain whitelist and chat encryption features that ensure security and privacy.
• Agent monitoring and training features that improve chat quality and performance.

What you may not like:

• Delayed responses from the customer support team.
• Automatic logout when logged in from both website application and mobile app.

Pricing: A free plan is available. Paid plan starts at $19/agent/month.

6. Tawk.to

Best for Sentiment Tracking

I used Tawk.to in my last organization to communicate with website visitors and customers. It was easy to install and customize, and it had a lot of features that helped me provide better service and support.

One of the features that I liked the most was the sentiment tracking. It allowed me to see the mood and tone of the conversation and adjust my responses accordingly. I could also use emojis and gifs to make the chat more engaging and fun.

This tool also had a dashboard where I could monitor my chat agents’ traffic, performance, and feedback. I could see the number of chats, ratings, response time, and satisfaction score. I could also access the chat history, transcripts, and reports.

Tawk.to was a great tool that helped me connect with my audience and increase conversions. I would recommend it to anyone who wants to improve their online presence and customer service.

What you’ll like:

• Automated chatbots that provide 24/7 support and assistance.
• Real-time visitor monitoring to know what your customers are searching for.
• Video recordings and screen-sharing features that enhance customer experience.
• Knowledge base and ticketing features that offer self-service and email support options.

What you may not like:

• Missed chat notifications.
• The dashboard seems a bit complicated.

Pricing: Free forever.

7. Smartsupp

Best for Conversation Tagging

I was looking for a way to improve my online sales and customer service when a friend suggested Smartsupp. He said it was a powerful tool that combines live chat, chatbots, and video recordings to help engage with visitors and drive conversions. I decided to try it, and I was amazed by the results.

Smartsupp allowed me to connect with my visitors directly, offer them personalized and responsive support, and resolve their needs instantly. I could also use the chatbot to automate FAQs, capture leads, and save time. 

One of the features I liked the most was the conversation tagging, which helped me categorize and analyze the chats and measure my team’s performance. I could also see the visitor behavior on my website through the video recordings and optimize the user experience accordingly.

Thanks to Smartsupp, I was able to increase my conversion rate, average order value, and customer satisfaction. I highly recommend Smartsupp to anyone who wants to grow their online business through conversations.

What you’ll like:

• Detailed statistics and reports that measure chat quality and impact.
• Contact forms to collect customer email addresses when your agents are offline.
• Video recordings and visitor insights that reveal customer behavior and preferences.
• Multi-language support and regional settings that cater to different markets and audiences.

What you may not like:

• Lack of in-app payment support.
• Limited customization options as compared to other alternatives to SnapEngage.

Pricing: A free plan is available. Paid plan starts at $19.5/month.

Read More: 17 Live Chat Best Practices For Sales & Customer Support

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.   

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Find the Best SnapEngage Alternative for Your Business in 2024

Though I have provided you with the list of the top 10 SnapEnagage alternatives, finding the right one can still be daunting. Thus, I am cutting down my recommendations to the 3 best options.

Option A: ProProfs Chat

Proprofs Chat is one of the best live chat software available on the market when it comes to proactively engaging your prospects and turning them into paying customers. This software comes packed with robust features like chat transcripts, canned responses, detailed reports, and automated chatbots. ProProfs is certainly your best bet for a SnpEnagage alternative.

Option B: Intercom

Intercom is a comprehensive customer support solution that can help you automate your support and sales process with AI-powered chatbots. This tool offers a shared inbox that can help you access all your conversations in one place.

Option C: Smartsupp

Smartsupp can be a good option if you have a lot of incoming support requests, as it can help you segment and categorize them with its conversation tagging feature. Plus, its features, like multilingual support and comprehensive reports, can help you engage customers and analyze your support performance.

If I were to recommend my favorite, it would be ProProfs Chat because of its complete suite of customer support solutions. You can integrate it with your help desk software and knowledge base to reduce tickets and offer self-help to your customers.

Try this forever-free live chat tool to see if it fits your business requirements.

Learn More About SnapEngage Alternatives!

Q: What is SnapEngage?

SnapEngage is a live chat software facilitating real-time communication between businesses and website visitors. Offering customizable chat widgets and automation tools, SnapEngage enhances customer engagement, support, and sales by enabling instant communication and personalized website interactions.

Q: Why do you need a Snapengage alternative?

Considering diverse business needs, budget constraints, or specific feature requirements, opting for a SnapEngage alternative can offer tailored solutions. Alternatives may provide competitive pricing, unique features, or integration capabilities that better align with your business objectives, ensuring a more suitable chat solution.

Q: What features should you look for in SnapEngage alternatives?

When exploring SnapEngage alternatives, prioritize features like customizable chat widgets, automation, mobile compatibility, reporting analytics, multi-channel support, and seamless integration options. Evaluate how these features align with your business goals, customer engagement strategy, and overall user experience for optimal results.

Q: Are there any SnapEngage alternatives that integrate with popular CRM platforms?

Yes, several SnapEngage alternatives, like ProProfs Chat, offer seamless integration with popular Customer Relationship Management (CRM) platforms. This ensures a cohesive workflow by syncing chat interactions with CRM data, streamlining customer information management, and enhancing overall customer relationship strategies.