Meet Your New Agent: Top 10 AI Customer Service Chatbots for 2025

“The goal as a company is to have customer service that is not just the best but legendary.”- Sam Walton

Easier said than done, right? Delivering that level of support 24/7 can be exhausting, expensive, and nearly impossible to scale. 

I used to think the same until I discovered the magic of AI-powered customer service chatbots. These intelligent bots aren’t just glorified FAQ machines. They greet visitors, understand intent, answer queries instantly, and even escalate complex issues when needed—all without breaking a sweat.

In this blog, I’ll share the top 10 software options with you. But that’s not all. I’ll also help you create an AI chatbot for your customer service team in simple steps.

What Is an AI Customer Service Chatbot & Why Do You Need One?

AI customer service chatbot is an automated tool that simulates human-like conversations to assist customers. Powered by artificial intelligence, it answers common questions, provides product information, and helps with troubleshooting. Unlike traditional customer support, AI chatbots are available 24/7, offering quick responses without long wait times.

These chatbots continuously learn from interactions, becoming smarter over time as they better understand customer needs. They can handle various tasks, from answering FAQs to guiding users through complex issues. For instance, a chatbot can provide order updates or resolve payment problems within seconds.

The main advantage of AI chatbots is their ability to offer instant support while reducing the workload on human agents. This ensures a seamless customer experience and allows businesses to save on operational costs. Whether for startups or large enterprises, AI chatbots are essential for enhancing customer service and ensuring round-the-clock support.

Quick Overview: Spotlight on the Top 3 Chatbot Tools

In a hurry? Skip ahead with my top three recommendations!

Option A: ProProfs Chat 

ProProfs Chat can be your best bet if you are looking for a comprehensive chatbot solution with easy customization and ready-made chatbot templates. You can create multiple AI-powered chatbots for your website, help center pages, apps, etc., and automate your support process. 

Option B: Chatfuel

If you want to engage customers on social media platforms like Facebook and WhatsApp, Chatfuel can be your ideal tool. This customer service chatbot can help you segment your visitors based on their behavior and preferences. 

Option C: Ada

Ada is an easy-to-use chatbot solution that can help you cater to global audiences with its multilingual support functionality. This is a reliable customer service chatbot when it comes to automating routine inquiries with its round-the-clock support. 

Top 10 AI Customer Service Chatbots for 2025

I’ve personally used many of the tools on this list and also included recommendations from industry experts and leading review sites. Before we explore the tools in detail, here is a sneak peek. 

1. ProProfs Chat – Best for 24/7 Delightful Customer Support with AI Chatbots

I have been using ProProfs Chat for close to two years now, and am very impressed with the customer service chatbot that I deployed on our website. The bot offers seamless, real-time assistance to customers and helps us reduce ticket volume by up to 40%. 

One feature that I love the most is the chatbot customization dashboard. It lets me create human-like interactions that engage customers and resolve their concerns without human intervention. Plus, its ability to connect with Help Desk and Knowledge Base systems is another feature I find pretty useful. This allows my chatbot to create and route tickets to my support team and present relevant help articles to my customers. 

With ProProfs’s customer service chatbot, I’ve seen remarkable improvements in both sales and customer satisfaction. I highly recommend it to anyone who wants to streamline customer service and grow their business.

What You’ll Like:

• Pre-chat form to collect customer information and chat routing to the right agents
• Bot performance report to track and monitor your chatbot’s performance
• Real-time visitor tracking to monitor customer behavior and preferences
• Post-chat survey to measure customer satisfaction and feedback

G2 Rating: 4.5/5

Compatibility: Web, macOS, Windows, Android, iOS

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/operator/month.

2. HubSpot – Best for Converting Sales and Engaging Customers with Free Live Chat

I used HubSpot‘s customer service chatbot for my website and was amazed by its ease and effectiveness. The chatbot builder helped me create a bot to schedule meetings, qualify leads, or answer common customer service questions. 

I could build my bot or choose from one of their predefined templates, all from a visual editor that didn’t require coding knowledge. I also liked how the chatbot integrated with HubSpot’s CRM so I could personalize messages with the information in my database.

More importantly, its free live chat feature proved to be a valuable asset for our business. We experienced a noticeable increase in lead generation and customer engagement due to the ability to provide real-time support and answer queries promptly.

What You’ll Like:

• Digital engagement to reach customers on their preferred channels, such as web, in-app, SMS, WhatsApp, and more
• Einstein Bots to automate personalized, intelligent service with AI-powered chatbots
• Multilingual bots to deploy conversational AI across languages and channels
• Workflows to embed business processes and help customers self-serve

G2 Rating: 4.4/5

Compatibility: Web, macOS, Windows, iOS, Android

Pricing: Starts at $800/month.

3. Kommunicate – Best for Omnichannel Integrations

I used Kommunicate for my eCommerce business and was impressed with its features. It’s easy to use chatbot builder helped me launch an AI chatbot onto multiple channels without any coding experience. 

I used it to handle customer inquiries across multiple channels, including Instagram Business Chat, Facebook Messenger, and Line. I really liked its bot-to-human handover feature, which automatically transferred complex support queries to my agents.

It’s another notable feature is its ability to remember context. This allowed my customers to have longer conversations with the chatbot, resulting in higher satisfaction with the responses.

For anyone seeking a versatile and efficient chatbot solution, I highly recommend Kommunicate.

What You’ll Like:

• Live dashboard to track all the conversations.
• No-Code chatbot builder Kompose
• Training AI chatbots with your website content and documents
• No-Code integrations across all popular channels

G2 Rating: 4.6/5

Compatibility: Windows, macOS, Linux, Android, iOS

Pricing: Starts at $83.33/month.

4. Tidio – Best for Live Chat with Ticketing Functionality

I used Tidio’s chatbot for my online store, and was amazed by its features and performance. Tidio is a platform that combines AI and human support to provide excellent customer service and increase sales. It has ready-to-use chatbot templates for various scenarios, such as greeting visitors, collecting leads, recommending products, and answering FAQs. 

What I loved the most about Tidio was its real-time visitor tracking, which helped me proactively assist customers based on their behavior. Tidio’s multi-channel support ensured I could connect with visitors through chat, email, and even Facebook Messenger, all from a single dashboard. 

Plus, Tidio’s live chat proved to be a valuable tool in my customer support operations. The ability to create tickets for complex inquiries ensured seamless follow-ups and improved overall customer satisfaction. If you want to boost your online presence and drive conversions, Tidio is a top choice.

What You’ll Like:

• Offline messages to receive email notifications for messages outside of business hours
• Integrations with popular tools like Shopify, WordPress, Mailchimp, and more
• Live typing to see what customers are typing before they send a message
• Visitor list to view and filter active, idle, and new visitors

G2 Rating: 4.7/5

Compatibility: macOS, Windows, Linux, iOS, Android

Pricing: Plan starts at $29/month (A free plan is available with limited features)

5. Intercom – Omnichannel Platform with Messenger and App

I used Intercom for six months in my previous company. The chatbot handled most of the common questions from my customers, such as shipping details, refund policy, and product features. The best feature of the chatbot was its AI-powered capabilities, which helped it understand complex queries and provide accurate and natural answers. 

Intercom’s messenger and app features helped us connect with customers on multiple platforms such as WhatsApp, Instagram, and email, improving communication and making them happier overall. Plus, its chatbot also learned from my help center articles and other sources, so I didn’t have to train or configure it. It was like having a 24/7 support agent that never got tired or bored. 

To sum it up, Intercom’s customer service chatbot saved me time, money, and hassle and improved customer satisfaction and loyalty.

What You’ll Like:

• Task Bot to automate repetitive tasks like booking meetings and collecting feedback
• Resolution Bot to resolve common customer queries instantly and accurately
• Custom Bot to qualify and route leads to the right sales reps
• Customer segmentation for targeted communication

G2 Rating: 4.5/5

Compatibility: Windows, macOS, Linux, Android, iOS

Pricing: Starts at $39/month.

6. Freshchat – Best for Freshworks Suite Users

If you’re looking to improve customer service and engagement, Freshchat is a great option. It comes with intelligent chatbot software that automates resolutions, scales support, and personalizes interactions, making it easier to manage customer queries. Its user-friendly interface makes implementation smooth and straightforward.

Freshchat enables you to create and deploy AI-driven bot experiences across websites, apps, and messaging channels, providing consistent engagement across platforms. I’m really impressed by its unified agent workspace feature, which gives agents access to all necessary customer information, like past purchases and open issues, for more personalized support. 

Plus, Freshchat integrates seamlessly with the Freshworks suite, offering a unified customer support experience that enhances efficiency and allows for deeper customer insights. This integration ensures smooth collaboration between tools, improving overall productivity for your support team.     

What You’ll Like:

• Freddy AI to build and train chatbots with natural language processing
• SmartPlugs to fetch and display information from external sources like CRM
• Co-browsing to collaborate with customers and guide them through complex issues
• Campaigns to send targeted and personalized messages to customers based on their behavior and attributes

Compatibility: Web, Windows, macOS, Android, iOS

G2 Rating: 4.4/5

Pricing: Starts at $17.87/month(A free plan is available with limited features)

7. Chatfuel – Best for Social Media Platforms

I used Chatfuel to create a customer service chatbot for my e-commerce store on Facebook Messenger. It was a great experience, as Chatfuel made it easy and fast to build and deploy a custom chatbot that could handle most of the common inquiries from my customers.

One of the best features of Chatfuel was the ability to segment and analyze my customers based on their behavior and feedback. I could use this data to improve my products, services, and chatbot marketing strategies. Chatfuel also offered a variety of templates, guides, and resources to help me create a chatbot that suited my needs and goals.

Chatfuel is a robust and reliable tool for boosting customer support and engagement through chatbots. I would recommend it to anyone who wants to grow their eCommerce business on WhatsApp and Facebook Messenger.

What You’ll Like:

• Built-in stats to assess the performance of each block in your chatbot
• Keyword rules to have your bot send specific responses for certain keywords
• Integration with the knowledge base to reduce support volume and resolution times
• Plugins to add functionality and features to chatbots, such as payments, forms, galleries, and more

G2 Rating: 4.5/5

Compatibility: Windows, macOS, Linux, Android, iOS

Pricing: Starts at $10.13/month

8. Botsify – Best for Conversational Forms

I briefly used Botsify and was quite impressed with its functionality. It was easier to set up and customize without any coding required. I could choose from the templates and integrate them with my Shopify store and Facebook page. 

The chatbot helped me handle customer inquiries 24/7 across multiple channels. It also collected user data and sent email follow-ups to reduce cart abandonment. One of the best features of Botsify was the conversational forms, which allowed me to create interactive and engaging chat flows with call-to-action buttons. 

Botsify improved my customer service quality and increased my sales and conversions. If you’re looking to automate your customer service with a smart and effective chatbot, Botsify is the right choice.

What You’ll Like:

• Templates to choose from ready-made chatbot solutions for various industries
• Story Tree to create and visualize chatbot flows with branching logic
• Sentiment analysis to detect user emotions and respond accordingly
• Human takeover to switch from chatbot to live agent seamlessly

G2 Rating: 4.3/5

Compatibility: iOS, Android, Windows, macOS

Pricing: Starts at $49/month.

9. Zendesk – Best for Zendesk users

Zendesk offers a comprehensive suite of features that empowers businesses to provide exceptional service, setting a new standard for customer care. Its AI-powered chatbot serves as a valuable virtual assistant, efficiently handling a wide range of customer queries and offering self-service options. 

I was particularly impressed with the Flow Builder, which allowed me to create customized conversational flows tailored to specific scenarios and customer intents. Another remarkable aspect is the chatbot’s ability to learn from customer feedback and interactions, continuously improving its accuracy and performance over time. 

This tool is perfect for current Zendesk users as it seamlessly connects with your existing tools and data, making support easier and more efficient. If you’re looking for a customer support solution that combines powerful features, ease of use, and AI-driven intelligence, Zendesk could be the ideal fit.

What You’ll Like:

• AI tool to detect customer intent for better service
• Answer Bot to provide instant answers from the knowledge base
• Social messaging to connect popular platforms like Facebook, Twitter, and WhatsApp
• Sunshine Conversations to build rich and interactive chatbot experiences across channels

G2 Rating: 4.3/5

Compatibility: Web, iOS, Android, Windows, macOS

Pricing: Starts at $55/agent/month.

10. Ada – Best for Multilingual Support

Ada’s chatbot proved to be a valuable tool in streamlining our customer support processes. It efficiently addressed common inquiries like order status, refunds, and product details, enabling us to provide prompt assistance. Plus, the chatbot’s personalization capabilities enhanced customer satisfaction by tailoring responses to individual preferences.

Ada’s 24/7 availability across various channels and languages enabled us to expand our customer reach and minimize response times significantly. The AI analytics offered key insights, enabling us to monitor and optimize chatbot performance for consistently excellent customer service.

Ada’s multilingual capabilities proved invaluable in expanding our customer support reach. By providing support in various languages, we ensured a positive experience for our global clientele, fostering inclusivity and engagement.

What You’ll Like:

• Engage feature to proactively reach out to customers with personalized messages
• Ada Glass to hand off conversations from chatbot to live agent with full context
• Automation to streamline workflows and processes with chatbot actions
• Ada Translate to support customers in multiple languages

G2 Rating: 4.6/5

Compatibility: iOS, Android, Windows, macOS

Pricing: Custom pricing. 

How to Build a Customer Service Chatbot in Minutes

As someone who’s seen firsthand the impact of efficient customer support, I’m excited to walk you through the process of creating your very own customer service chatbot.

I’ve used ProProfs Chat as an example, as I believe it’s the most user-friendly tool out there. By following these steps, you’ll be able to create a support chatbot that’s up and running in no time and ready to assist your customers efficiently.

Step 1: Start the chatbot creation process

Go to the “Bots” section on your dashboard.

Click on the “+Create New Bot” button and choose “Using AI” from the dropdown list.

Now, you’ll need to enter the information source that your bot will use to learn and communicate with users.

Step 2: Setting up your bot with data

You have two ways to set up your bot:

URL: Enter your website or help center’s URL in the “Website URL” field. The system will scan your site to gather information, like FAQs and product details, to build the bot’s knowledge base around your content.

Text: If you don’t want to use your website or want to add extra details, you can manually input text. This option is great for adding specific information, such as instructions or policies, that you want your bot to understand and share with users.

After choosing your data source and entering the needed information, click “Process Data” to move forward.

Step 3: Once all the data is processed, your chatbot is automatically trained. As you can see below, you will find information presented in the form of FAQs that your bot can handle. 

Step 4: Click “Preview” to see how your bot works. You can ask it sample questions to see how well it responds. 

Congrats! Your bot is now set up and good to go!

Top Customer Service Chatbot Trends that Will Shape the Future

Here are the top emerging trends in customer service chatbots:

• Hyper-personalization: Chatbots will go beyond simple greetings, using customer data and AI to offer tailored product suggestions and solutions, making each interaction feel unique.

• Voice-Activated Chatbots: As voice assistants like Siri and Alexa become commonplace, chatbots will increasingly be able to understand and respond to spoken language, offering a more natural and accessible experience.

• Omnichannel Integration: Chatbots will seamlessly operate across various communication platforms like websites, social media, and messaging apps, ensuring consistent support no matter how customers reach out.

• Predictive Analytics and Proactive Support: Chatbots will anticipate customer needs by analyzing past interactions and behavior patterns, offering solutions even before the customer asks for them.

• Self-Learning Capabilities: AI chatbots will continually learn from every interaction, improving their knowledge base and response accuracy over time, delivering increasingly sophisticated support.

• Empathetic AI: Chatbots will be equipped with emotional intelligence to better understand and respond to customer sentiments, offering support and resolving issues with empathy. They will also better coordinate with human agents to offer delightful service. 

These trends highlight the evolving role of chatbots from simple FAQ responders to intelligent, empathetic, and personalized customer service representatives. As technology advances, we can expect chatbots to become even more sophisticated, revolutionizing the customer support landscape.

What Are Some Examples of Effective Customer Service Chatbots?

Here are four customer service chatbot examples from top brands, highlighting their innovative uses:

1. H&M’s Kik Chatbot

H&M’s kik chatbot is designed to make online shopping more personalized and interactive. When customers engage with the bot, it asks questions about their style preferences, sizes, and occasion, then curates outfits based on their answers. 

Image Source: Devabit

The chatbot connects directly to H&M’s online store, providing users with outfit ideas and links to purchase items instantly. This level of customization not only improves the user experience but also drives conversions by offering tailored suggestions in real-time, reducing the chances of abandoned carts.

2. Domino’s Pizza Bot

Domino’s has made pizza ordering faster and more convenient with its AI-driven chatbot, “Dom.” Accessible through multiple platforms like Facebook Messenger, Amazon Alexa, and Google Home, the bot allows customers to place orders, customize pizzas, and track delivery in real-time. 

Image Source: Idomoo

Whether it’s reordering a previous favorite or trying something new, Dom improves the customer experience by making pizza delivery quick and easy. Its integration with GPS tracking also provides customers with real-time updates on their order status, improving transparency and customer satisfaction.

3. Impulse Creative

Impulse Creative has implemented an interactive chatbot on their website to streamline the user experience. The chatbot guides visitors through the site by offering a curated list of relevant queries, enabling them to tailor their navigation based on individual needs. This approach fosters a more personalized and efficient browsing experience, ensuring users can quickly access the information they seek.

Image Source: Outgrow

By placing user experience at the forefront, Impulse Creative’s chatbot implementation showcases a commitment to facilitating a seamless and fulfilling online journey for each and every visitor.

4. Bank of America’s Erica

Erica, Bank of America’s virtual financial assistant, leverages AI to offer 24/7 support through the bank’s mobile app. Customers can ask Erica to check balances, pay bills, and transfer money, all without needing to speak to a live agent. Erica’s advanced features include providing spending insights and personalized tips for managing finances. 

Image Source: Medium

Using predictive analytics, Erica can even alert customers to potential overdraft situations or suggest ways to save money, making it an indispensable tool for improving financial literacy and customer satisfaction.

Streamline Support With the Best Customer Service Chatbot!

The rise of AI chatbots has revolutionized customer service, making long hold times and limited support hours obsolete. Customer service chatbots’ benefits are immense including instant responses, reducing  the workload on human agents, and improving the overall customer experience. 

For a chatbot that combines reliability, versatility, and easy customization, I highly recommend ProProfs Chat. It integrates seamlessly with your help desk, offering 24/7 support and a comprehensive range of  features. With ProProfs Chat, you can streamline your customer service, improve satisfaction, and boost your business!