Top 10 Free AI Chatbots in 2025: Boost Your CX Without Breaking the Bank

If you’ve ever wished you could clone your best support rep to work 24/7, minus the coffee breaks, a free AI chatbot might be the closest thing you’ll find. 

No wonder 44 percent of respondents appreciate the help of chatbots in finding product information before the actual purchase.

Having helped businesses scale support without scaling costs, I can say intelligent automation is no longer optional—it’s essential. The good news? You can start for free before committing.

Today’s customers expect instant replies, personalized help, and smooth experiences. While paid bots offer extras, many free AI chatbots perform impressively—if you pick the right one.

In this guide, I’ll list my top 10 AI customer service chatbots that are free and actually deliver. From plug-and-play web bots to powerful lead-gen machines, these options are ready to work—no credit card required.

What Is a Free AI Chatbot?

An AI chatbot is a software application designed to simulate conversations with humans using artificial intelligence. 

These chatbots are programmed to comprehend and respond to text or voice inputs, making them valuable for customer service and lead generation.

“Not all chatbots are equipped with artificial intelligence (AI), but modern chatbots increasingly use conversational AI techniques such as natural language processing (NLP) to understand user questions and automate responses to them.”  IBM

For example, an e-commerce store uses a free AI customer service chatbot to assist customers 24/7. The chatbot can answer frequently asked questions about product details, shipping times, return policies, and availability. 

It can also guide customers through the purchasing process, provide recommendations, and escalate complex issues to a human agent if necessary. 

Let me show a real-life example of how you can set up 24/7 live chat support with live chat software platform:

Free AI Chatbots: My Top 3 Picks

Ten tools sound like too many to choose from? 

Let me give you my top 3 right away. 

Pick #1: ProProfs Chat

ProProfs Chat offers a plug-and-play AI chatbot that automates website support, lead capture, and FAQs. 

With a forever-free plan, it combines live chat and AI in a single interface. You can customize chat widgets, set up automation flows, and track conversations effortlessly—no coding required.

Pick #2 Tidio

Tidio provides an intuitive AI-powered chatbot that supports sales and support automation from day one. 

It’s easy to install on any website, offers a free plan with limited conversations, and includes live chat, integrations, and an AI agent trained to resolve customer issues instantly.

Pick #3 Smartsupp

Smartsupp blends live chat, chatbot automation, and visitor tracking into one lightweight widget. 

The free plan includes 100 chatbot conversations/month, which is ideal for small businesses. It helps reduce response time, automate repetitive queries, and personalize visitor interactions easily.

Top 10 Free AI Chatbots in 2025

Choosing the best AI chatbot for free ensures reliable automation, a seamless user experience, and essential features without hidden limitations that can hurt scalability or support.

Here’s a quick summary of my top 10:

1. ProProfs Live Chat – Best for 24/7 Delightful Customer Support With AI Chatbots

Targeted toward first-time users (typically startups and SMBs), ProProfs Chat offers a free AI chatbot. You can integrate it with your website, freeing your in-house teams to focus on other tasks while it handles customer inquiries around the clock.  

What I like the most is that building chatbots is a breeze – no coding is required. All you need to do is create a new bot, train it with business data, and check how it works.

ProProfs’ AI chatbots can qualify leads by gathering valuable customer data and directing them toward relevant products or services. I believe that’s a fantastic way to streamline the sales funnel. And to truly expand your reach, these chatbots can converse 24/7 in multiple languages, fostering connections with a global audience.

Pros:

• Real-time chat monitoring to track live conversations
• Automated chat routing to direct queries to the right individuals and teams
• Customizable chat widgets to match your brand’s look
• Canned responses for quick replies to common questions
• Integration with CRM and email for seamless workflow.

Cons: 

• Free plan is only available for a single operator
• Lacks an on-premise version.

G2 Rating:

4.5/5

Pricing: 

Forever-free plan with all the premium features. Paid plans start at $19.99/operator/month.

2. Tidio – Best for Live Chat With Ticketing Functionality

Image Source: Tidio

Tidio’s Lyro AI chatbot has become a game-changer in our customer service. Imagine having a support executive handling constant questions about order status, shipping details, or basic product features. It does help a lot to free up time. 

Lyro even gathers customer information during chats, saving you time and frustration. Plus, when a question stumps Lyro, it can also seamlessly route it to the right human agent in the team. 

This helped us a lot to focus on high-value conversations that require a personal touch, ensuring customer satisfaction stays high.

Pros: 

• Live chat with a ticketing system for organized customer queries
• Real-time visitor tracking enables tailored interactions, improving engagement
• Customizable chatbots to fit specific business needs.

Cons:

• The mobile app sometimes faces some bugs
• Some users reported that the company’s customer service is unsatisfactory at times.

G2 Rating:

4.7/5

Pricing:

Offers a 2-month free plan. Paid plans start at $24.17/month.

3. Smartsupp – Best for Automated Customer Engagement & Service

Image Source: Smartsupp

I recently learned about Smartsupp’s free AI chatbot from a former colleague. They’ve been using the software in their company for quite some time now. 

Smartsupp goes beyond basic chatbots. It offers a multi-channel approach to customer engagement, including chatbots, live chat with co-browsing, and targeted chat invitations. 

It can answer FAQs, qualify leads, and collect customer data. Live chat with co-browsing allows you to see the customers’ screens and guide them in real time. You can also send proactive chat invitations to website visitors based on their browsing behavior so you can answer their questions before they ask.

Pros: 

• AI chatbots that answer basic questions qualify leads and collect customer information
• Live chat with co-browsing to offer real-time assistance to customers, providing troubleshooting assistance.
• Targeted chat invites to website visitors based on browsing behavior, time spent on a particular page, etc.

Cons: 

• AI chatbots are available only in the Pro plan
• May not be the best software for middle to larger teams.

G2 Rating: 

4.7/5

Pricing:

Offers a free plan. Paid plans start at $14/month.

4. Zoho SalesIQ – Best for Zoho Suite Users

Image Source: Zoho

Next, we have Zobot from the developers at Zoho SalesIQ. This chatbot seamlessly integrates with your existing Zoho Suite, making it a powerful tool for businesses already invested in the Zoho ecosystem. 

I noticed that the AI-powered chatbots act as an extension of your sales and customer support teams. So, no matter what, you’re providing 24/7 assistance to customers. 

Zobot can qualify a lead and automatically route their information to your Zoho CRM. This equips your sales team with valuable context and allows them to reach out to qualified leads with personalized offers at the right moment, significantly improving conversion rates.

The chatbot can also be configured to connect with your Zoho helpdesk, allowing customer service agents to manage support tickets directly within the chat interface.

Pros: 

• Drag-and-drop interface to create chatbots without programming skills
• Tailor responses appropriately by analyzing customer sentiment in real time 
• Engages visitors proactively based on behavior, time spent, or specific actions.

Cons: 

• Only 100 chat sessions per month in the free plan
• Some users have reported facing issues with extracting the exact report they want.

G2 Rating:

4.4/5

Pricing: 

Offers a free plan. Paid plans start at $10/user/month.

5. HubSpot Chatbot Builder – Best for Booking Meetings & Providing Customer Support

Image Source: HubSpot

HubSpot Chat is designed to convert website visitors into leads and customers. What I like about it is how it seamlessly integrates with HubSpot’s CRM. It pretty much gives a complete picture of each contact’s interaction history. 

The powerful chatbots can answer frequently asked questions, qualify leads by gathering valuable information like contact details, budget, and buying interests, and even schedule meetings with qualified leads. 

Apart from that, with live chat functionality, you can connect with website visitors in real time while the chatbots keep the conversation going outside of business hours.

Pros: 

• Integration with HubSpot CRM for seamless data management
• Customizable chat flows for tailored interactions
• Automated lead qualification for efficient sales processes.

Cons: 

• Some users reported that the chatbot’s performance varies by language
• Initial setup process might be a little complicated for beginners.

G2 Rating:

4.4/5

Pricing:

Offers a free plan. Paid plans start at $9/seat/month.

6. Freshchat (Freshworks) – Best for Freshworks Suite Users

Image Source: Freshworks

I’d recommend this AI chatbot (Freddy) if your business is already using Freshworks products. Seamless integration with their customer relationship management (CRM) and helpdesk software is something you can expect. 

This means you can leverage each platform’s strengths to create a unified customer experience. Freddy can quickly answer FAQs or gather basic information about customer inquiries. 

If the question is complex, it can transfer the chat to a live agent equipped with the customer’s order details (thanks to Freshworks CRM). This eliminates the need for the customer to repeat themselves, saving them time and frustration.

Pros: 

• Integration with Freshworks suite for a unified experience
• AI-powered chatbots for automated customer support
• Real-time customer insights to understand user behavior.

Cons: 

• Some users reported difficulty merging a customer with multiple accounts for support
• The support dashboard can be unreliable sometimes and shows inaccurate data.

G2 Rating:

4.4/5

Pricing:

Offers a free plan. Paid plans start at $17.5/agent/month.

7. Landbot – Best for Automating Conversations

Image Source: Landbot

Landbot’s free AI chatbot stands out for its no-code, drag-and-drop interface. This interface empowers businesses to build powerful conversational flows without writing a single line of code, making it easy to create engaging chatbot experiences for websites, WhatsApp, or Messenger.

I love its intuitive visual builder, which allows users to design logic-based conversations using conditionals, rich media, and API integrations for personalized customer journeys.

One of Landbot’s biggest strengths is its multi-channel capability. Whether you’re converting leads on a landing page, automating support via WhatsApp, or qualifying prospects through Facebook Messenger, the platform centralizes all these interactions in one dashboard. 

Pros:

• GPT-4 powered AI for natural, human-like conversations
• Real-time analytics for conversation tracking and flow optimization
• Integrates smoothly with CRMs, Google Sheets, email platforms, and other third-party apps through native integrations or via Webhooks and Zapier.

Cons:

• Free plan limits chats to 100 per month
• Branding remains on free-tier chatbots.

G2 Rating:

4.7/5

Pricing:

Offers a free plan. Paid plans start at $46.9//month.

8. Chatfuel – Best for AI-Driven Sales & Customer Engagement

Image Source: Chatfuel

Chatfuel’s free AI chatbot is a reliable, plug-and-play platform designed to automate customer support, lead generation, and sales conversations primarily through Messenger, Instagram, and WhatsApp. 

I felt it strongly emphasizes user-friendliness and pre-built templates, helping you set up and deploy chatbots in minutes, with no coding skills required.

What sets Chatfuel apart is its deep native integration with Meta platforms. You can use it to set up Instagram DMs that respond automatically to story mentions, comments, or specific keywords. 

On Facebook Messenger, Chatfuel enables you to qualify leads, send product recommendations, or follow up with abandoned carts—all without human involvement.

Pros:

• AI-enabled conversation handling using ChatGPT
• Allows lead capture directly inside social DMs
• Offers pre-built templates for lead gen, FAQs, and sales.

Cons:

• Free plan only allows 50 user conversations/month
• Branding is visible on the free version.

G2 Rating: 

4.4/5

Pricing:

Offers a free trial. Paid plans start at $12/month.

9. ManyChat – Best for Making Chatbots for Messaging Apps

Image Source: ManyChat

Known for its visual flow builder and ease of setup, Manychat is tailored for marketing, lead generation, and sales automation, particularly for e-commerce and service-based businesses. It helps brands convert casual visitors into loyal buyers by automating conversations at key points of the customer journey.

With its drag-and-drop interface, you can build personalized message flows triggered by actions like comments, DMs, story replies, or even abandoned cart events. 

One standout feature is its DM automation, where you can automatically reply to keywords, send follow-ups, and tag users based on their behavior. This makes it easy to segment leads and nurture them over time without lifting a finger.

Pros:

• Pre-built templates for e-commerce, webinars, lead gen, etc.
• Seamless integrations with Shopify, Stripe, Google Sheets, and Zapier
• The interface is beginner-friendly yet scalable enough for larger marketing teams looking to drive ROI from conversational commerce.

Cons:

• Website chatbot is limited compared to a social platform
• The free plan doesn’t include WhatsApp integration.

G2 Rating:

4.5/5

Pricing:

Offers a free plan. Paid plans start at $15/month.

10. Collect.chat – Best for Interactive Website Chatbots

Image Source: Collect.chat

Collect.chat’s free AI chatbot is tailored for businesses looking to create interactive, conversational forms that improve engagement and automate data collection, without writing a single line of code. 

I like how, instead of a traditional static form, the chatbot engages visitors in a one-on-one Q&A format that feels more human and less transactional.

Using its drag-and-drop builder, users can design custom chatbot flows with conditional logic, embed them easily on any web page, and customize the look and feel to match their branding. 

The chatbot captures responses in real-time and stores them in an organized dashboard for easy analysis or export.

Pros:

• Calendar integration allows the chatbot to schedule meetings, demos, or consultations directly within the conversation flow
• Supports multi-language bots for diverse audiences
• Can trigger bots based on scroll depth or time spent.

Cons:

• No chatbot-to-human handoff or live chat option
• Doesn’t support conversational AI or GPT-style freeform input.

G2 Rating:

4.3/5

Pricing:

Offers a free plan. Paid plans start at $18/month.

How to Choose the Right Free AI Chatbot for Your Business

With so many free AI chatbots available, it’s easy to get overwhelmed by features, pricing tiers, and integration options. 

To help you make a smart choice, here’s a quick comparison of key factors and chatbot features to consider based on your business needs.

What Are the Benefits of Using a Free AI Chatbot for Your Business?

Free AI chatbots offer businesses a low-risk way to streamline communication, automate repetitive tasks, and engage customers without needing a large budget or technical expertise. 

Here are five key benefits:

1. Cost Efficiency

You can deploy AI-powered chat support without investing in expensive software or hiring additional agents, which is ideal for startups and small businesses.

2. 24/7 Customer Support

Free chatbots can handle common queries, bookings, or lead capture 24/7, improving customer experience even outside business hours.

3. Instant Lead Generation

AI chatbots qualify leads in real-time by asking relevant questions, collecting contact info, and routing them to your CRM or inbox automatically.

4. Reduced Response Time

They instantly answer FAQs or direct users to helpful resources, reducing bounce rates and increasing customer satisfaction on your site.

5. Easy Integration & Setup

Most free AI chatbots come with drag-and-drop builders and plug-and-play widgets for websites, making them accessible even for non-tech teams.

Automate Responses & Enhance Customer Satisfaction With a Free AI Chatbot

AI chatbots have emerged as indispensable tools that streamline interactions, enhance customer service, and automate responses efficiently. These intelligent systems understand and process user requests and learn and adapt over time, offering increasingly personalized experiences. 

They represent a significant leap forward in how businesses engage with their customers, offering real-time solutions and support around the clock.

ProProfs Chat can help you scale customer engagement and support. The software is particularly targeted towards businesses that are going to use such a software solution for the first time. And yes, it has a free plan, where you can explore the waters without spending a penny.