10 Best REVE Chat Alternatives in 2024

Looking to switch your live chat software?

REVE Chat is a fantastic omnichannel customer engagement platform with live chat and an AI chatbot to connect with customers in real time and boost sales.

But unfortunately it doesn’t live up to every user’s expectations. Delays in outgoing messages, unwanted notifications, and the need for improvement in the widget UI are some of its limitations.

Based on my long experience with these customer support and communication tools, I’ve listed some robust REVE Chat alternatives for a smooth transition to better options. Take a look.

Table

Which Is the Best REVE Chat Alternative?

I’ve shared a list of 10 alternatives to REVE Chat. If you still find it challenging to pick a tool or two from among them, here’s a shortened list of three options:

Option A: ProProfs Chat

ProProfs Chat provides several in-demand features and it’s a great tool for ensuring instant customer support. Real-time visitor tracking, AI chatbots, canned responses, self-help articles, chat transcripts, and more characterize the software application. It also provides a chatbot for 24/7 support automation to delight customers and close sales faster.

Option B: Olark

When it comes to digital accessibility, Olark excels. The tool is accessible by design and it has been created by factoring in people with disabilities. It is compliant with WCAG 2.1 AA standards and so the chat widget on your website and the software your team uses to attend to incoming messages will work for disabled people, not against them.

Option C: LiveAgent

Many customers have praised LiveAgent on prominent software review portals for its faster implementation. It has the fastest chat widget on the market and it’s easy to implement, with awards to prove it. The software offers a great way to set up a multi-channel help desk within minutes and get ahead of the competition.

List of Top REVE Chat Alternatives

This list is based on my first-hand experience, peer recommendations, customer testimonials, and reviews on neutral third-party sites.

1. ProProfs Chat

Best for Customer Support Chat with AI Chatbots

I have been a long-time user of ProProfs Chat as my staple customer support tool. One of the reasons it makes a worthy alternative to REVE Chat is its ability to provide instant support to website visitors and customers.

First, the live chat feature enables me to connect with visitors in real time and address their queries and concerns immediately.

Another amazing thing about ProProfs Chat is that it is incredibly easy to navigate, allowing me to access customer information and chat histories quickly.

Moreover, ProProfs Chat supports real-time visitor monitoring to see which web pages a visitor is browsing and their geographic location.

Finally, ProProfs Chat offers canned responses through AI chatbots, file sharing, chat tagging, and more, which further enhance my ability to provide instant and effective help to customers.

What you’ll like:

• Automated greetings for personalized messages and lasting impressions
• Intelligent chat routing to transfer chats from chatbot to live chat agents
• Chat window customization to customize operator profile and add branding
• Reports & analytics to track chat ratings, operator performance, missed chats

What you may not like:

• The free plan is limited to a single operator
• Frequent updates can get overwhelming at times

Pricing: Forever free for a single operator. Team plan starts at $19.99/operator/month. Unlimited domains & unlimited chat history.

2. LiveChat

Best for Multichannel Communication

Source: WHMCS

LiveChat is an excellent tool for multichannel communication and this is what I like about it. The tool enables businesses to engage with customers across various channels seamlessly and efficiently.

LiveChat integrates easily with different channels such as websites, social media platforms, and mobile apps, allowing businesses to centralize their customer communication in one place.

This flexibility ensures that customers can reach out through their preferred channel, resulting in improved customer response rates.

Efficient team collaboration and comprehensive analytics are other highlights of the tool.

Overall, LiveChat is an ideal choice for businesses seeking effective multichannel communication.

What you’ll like:

• You can send images, videos, files, and other media
• Access past conversations and follow up with customers via chat archives
• Know what customers are typing before they even send a message
• In-chat voice, video, and screen-sharing for interactive experiences

What you may not like:

• The customer support is slow compared to other similar providers
• Bugs and glitches might hamper the chat experience

Pricing: Starts at $20/month/agent. 60-day chat history. Basic widget customization.

Also Read: Top 13 LiveChat Alternatives in 2024

3. JivoChat

Best for Mobile App

The next REVE Chat alternative I’ve lined up for you is JivoChat. It capitalizes on the current mobile trends in offering its chat solutions.

The software offers a mobile app-based live chat solution without the associated development costs. In fact, it is what the tool is best known for in the industry.

Users can download the app on both Android and iOS devices and have access to a range of features that enhance their mobile chat experience.

Similarly, users can invite their colleagues to participate in a chat for seamless team collaboration and better customer service. Agents can easily share files with customers to efficiently exchange important documents or media.

Visitor monitoring, message archive, and reminders are other core functionalities in the live chat software that you will find helpful.

What you’ll like:

• The tool displays text when a customer is typing enabling support to respond immediately
• Easily integrates with WordPress
• Supports SMS, WhatsApp, Messenger, and more
• An easy-to-use console for agents to connect with customers and assist them.

What you may not like:

• You can assign chats only to online users
• There could be a detailed manual with examples of how to use all the features

Pricing: Starts at $38/agent/month. Advanced features for companies with 10 or more agents.

Find Out More: 10 Best JivoChat Alternatives to Improve Your Customer Support in 2024

4. Smartsupp

Best for Video Recordings

Smartsupp is a popular live chat software. It goes a step ahead of many other tools by offering a video recording functionality. This feature enables you to understand user behavior, improve website performance, and optimize your online presence.

Here’s what I found during my free trial with the software.

The video recordings are quick to set up. I could simply integrate the Smartsupp code into my website and start recording visitor sessions instantly.

Through the comprehensive analytics of the video recordings, I could gain valuable insights into how visitors interacted with my website, including how they navigated, clicked, and engaged with different elements.

In other words, you can see your website’s blind spots with these recordings that are paired with their corresponding live chat message.

What you’ll like:

• A multichannel dashboard to access all your conversations in one place
• Integration with platforms like WordPress and Shopify.
• Chat history to store and retrieve all conversations
• Contact forms to store visitor details for lead generation

What you may not like:

• Limited options to automate customer support
• Limited features in the mobile app as compared to the desktop version

Pricing: A free plan is available. Paid plan starts at $19.5/month. Unlimited conversations & 1-year conversation history.

Read On: 10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024

5. Re:amaze

Best for In-Chat Video Calls

Want to assist your customers faster and more efficiently? Then Re:amaze is the solution you need.

In addition to live chat, chat automation, and powerful chatbots, I came across native in-chat video calls in this live chat software.

With this feature, users can initiate video calls with their customers while chatting and help them better with face-to-face audiovisuals.

I can personally attest to its effectiveness in handling customer inquiries through video calls. It is incredibly simple for both me and my customers to initiate a video call within the chat window and start communicating face-to-face without any additional steps or downloads required.

This feature has saved me and my customers a lot of time and hassle.

What you’ll like:

• Automated workflows to streamline routine tasks
• Knowledge base to develop and share self-service resources
• Collision detection to prevent  two or more agents from replying to the same message
• Internal notes added to a conversation to communicate with your team

What you may not like:

• Buggy and unreliable social media integrations
• Custom workflow bots and custom cue bots are not interchangeable

Pricing: Starts at $29/team member/month. Live chat, social media channels & unlimited email inboxes.

Also Read: 10 Best Reamaze Alternatives for Enhanced Customer Support in 2024

6. Olark

Best for Accessible Chat

I am impressed with the approach this REVE Chat alternative takes in the realm of customer support.

Olark has made live chat solutions more inclusive and equitable. It keeps people with disabilities in mind while designing the tool. Tested and certified by a third party to comply with accessibility standards, it ensures that chat works for disabled people, not against them.

Olark is ADA-compliant and exceeds WCAG 2.1 AA standards so users can deliver live support to anyone who visits their site. By using its chatbox, anyone can easily and quickly participate in a live conversation with only a keyboard.

Visually challenged people can rely on its assistive technology, such as screen readers, to browse or chat on websites.

What you’ll like:

• Time-saving automated live chat messages triggered by customer behaviors
• Live chat transcripts to extract more valuable information, including visitors’ details
• Pre-chat custom survey forms to gather information from visitors in advance
• Visitor co-browsing to get on the same page with your visitor and provide personalized support

What you may not like:

• You may experience outages where features are down
• There are no automated playbooks or custom bots

Pricing: Starts at $29/seat/month. Integrations, reporting & insights.

Read Now: Best Olark Alternatives: 10 Competitors to Consider in 2024

7. Intercom

Best for AI-Powered Chatbots

AI is a significant trend these days with the potential to transform the way we live and work. In my observations, Intercom was quick to leverage this technology and this makes it a provider of modern customer service solutions.

Its AI chatbots can drastically reduce support volumes by resolving issues instantly, increasing team efficiency, and making customers happier.

Intercom relies on its breakthrough AI chatbot, Fin, to help users solve customer issues with safe, accurate, and conversational answers based solely on their support content.

And the best part? I’d say it is that the technology activates in minutes – no configuration, no training, no new bot paths.

What you’ll like:

• Helpdesk that connects your inbox, tickets, and help center in one workspace
• A customizable next-gen messenger to match your brand
• Phone calls, video calls, and screen sharing to troubleshoot customer issues
• Connect your tech stack with Intercom apps and get more things done

What you may not like:

• The mobile app doesn’t have the same features as on desktop
• The search function is not as accurate as users want it to be

Pricing: Starts at $39/seat/month. For individuals, startups & small businesses.

Read More: 11 Best Intercom Alternatives & Competitors

8. LiveAgent

Best for Fast Implementation

Source: LiveAgent

I always believe that simple software like live chat shouldn’t be too complicated in implementation. LiveAgent proved my belief right.

It supports fast implementation by offering an intuitive app that is easy to learn and use effectively. The software’s interface elements are well planned out and easily accessible, making it easy for users to master the system in a short time.

As a live chat software user, an acquaintance of mine got positive results from the tool’s fast setup process. This enabled his company to quickly implement the software and start using it to improve their customer service.

The ease of implementation helped him save time and resources by avoiding lengthy and complex setup procedures.

This aspect of LiveAgent can work best for individuals and small teams that don’t have the technical expertise or resources to set up and run time-consuming applications.

What you’ll like:

• Agent dashboard to view and manage all chats and tickets
• Visitor monitoring to keep track of website visitors
• Ticketing system to manage and track all customer requests
• A self-service portal option for customers

What you may not like:

• The interface is not very intuitive or user-friendly
• You may experience a slight delay in receiving chats

Pricing: Starts at $9/agent/month. 3 email accounts, 2 live chat buttons & 10 departments.

Must Read: 10 Best LiveAgent Alternatives to Enhance Customer Support 2024

9. HubSpot

Best for CRM Integration

HubSpot is a recognized name in the field of inbound marketing, sales, and customer service. So, I felt the need to feature it in my list.

HubSpot supports integration between its live chat software and its CRM. This lets users instantly connect with website visitors and prospects in real-time conversations.

You can qualify leads, book meetings, provide answers to common questions, and more. Similarly, you can manage all Messenger conversations and bots in HubSpot as well as sync data with HubSpot.

As one of the most powerful REVE Chat alternatives, HubSpot’s live chat tool comes with more functionality and features, such as co-browsing, help desk, offline form, proactive chat, reports and analytics, and third-party integration.

What you’ll like:

• Chat automation to deliver responses to common questions faster
• Easily customize the live chat widget to match your brand
• Each chat conversation is automatically stored in the CRM
• Chat history logging to view historical conversations and their outcomes

What you may not like:

• The interface can be confusing for new users
• Per-user plans are expensive for small businesses

Pricing: Starts at $18/month. Essential marketing, sales, CMS & service software.

Read More: 10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

10. Tawk.to

Best for Knowledge Base

As you already know, live chat support and a knowledge base complement each other when it comes to quality customer support. Tawk.to does a great job of it by combining the two in one platform.

Tawk.to is a 100% free live chat software for websites that businesses use to communicate with their website visitors in real time. It offers various features such as ticketing, CRM, knowledge base, chat pages, team chat, and more.

The knowledge base feature is designed to enhance the live chat tool by empowering customers to help themselves. With a customizable knowledge base, businesses can create articles and FAQs that address common questions and issues faced by customers.

This reduces the number of repetitive inquiries that customer support teams have to handle.

This not only saves time and effort for both customers and businesses but also enhances the overall customer experience by providing instant access to information.

What you’ll like:

• You can send and receive files during a chat
• Create & use different identities for different agents via aliases
• Geolocation to identify the locations of site visitors
• Multilingual support to cater to a worldwide audience

What you may not like:

• Inconsistent notifications raise the risk of missing messages
• There can be more visitor analytics in the back end

Pricing: Free. No limits on the number of agents, chat volumes or sites.

These are some of the leading alternatives to REVE Chat. Hope you find the tools you’re looking for in this list. Each of them offers unique features and capabilities, so compare them based on their offerings, pros and cons, and pricing to arrive at your ideal solution.

Also Read: 11 Best Tawk.to Alternatives for Improved Customer Service in 2024

Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
   
2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.
6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.

Know More About REVE Chat & Its Alternatives

What is REVE Chat?

REVE Chat is a live chat software that enables businesses to engage with website visitors in real-time. It offers features like real-time monitoring, proactive chat invitations, chatbot automation, and co-browsing.

What features should I look for in REVE Chat alternatives?

When looking for the best alternative to REVE Chat, consider features like glitch-free messaging, control over notifications, and improved UI because these are elements you’ll find lacking in REVE Chat. In addition, make sure the tool you’re considering is easy to use and customizable. Integrations, reporting, and multi-channel support are other aspects to consider.

Are there any REVE Chat alternatives that integrate with popular CRM platforms?

Yes, there are several paid and free REVE Chat alternatives that integrate with CRM platforms. Examples include HubSpot, LiveChat, Zendesk Chat, Freshchat, and Intercom. These integrations allow you to sync chat data with the CRM system, track visitor interactions, and provide personalized support based on customer da