10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024

If you are a business searching for a Smartsupp alternative, you are in the right place. 

There are many reasons why you might choose a Smartsupp alternative. Smartsupp is a popular live chat software, but it may not be the best option for everyone. 

Maybe you’re looking for a platform with more features, better pricing, or easier usability. Whatever your reason, there’s a Smartsupp alternative out there that’s perfect for you. 

But, with so many options on the market, it can be daunting to select the best alternative for your business.

Worry not! I’ve already done the legwork for you. 

As a seasoned industry professional with years of experience, I’ve curated a list of the top 10 Smartsupp alternatives for 2024.

Let’s get started!

Top 10 Smartsupp Alternatives for 2024

Curious about the reliability of my list?

Rest assured, this list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Best for Chatbots

ProProfs Chat is my go-to communication tool for online interactions. Having personally used it, I can vouch for its exceptional features. 

ProProfs Chat’s powerful chatbot functionality truly sets it apart, which automates customer support and enhances user engagement. The chatbots intelligently handle routine queries, ensuring real-time responses 24/7 and making it incredibly efficient for businesses.

But ProProfs Chat isn’t just about chatbots. Its user-friendly interface, comprehensive analytics, and customizable chat widgets have made my online interactions super easy. I’ve witnessed how it seamlessly integrates with various platforms, making it versatile for different use cases. 

Plus, its chat transcripts and file-sharing capabilities keep conversations organized and collaborative. 

What you’ll like

• Canned responses for faster and error-free answers.
• Advanced reporting and analytics to measure operator performance.
• Post-chat surveys to collect customer feedback on agent interaction.
• Intelligent chat routing for transferring chats to the right agents/departments.

What you may not like

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Live chat software pricing for ProProfs Chat is $19.99/agent/month for 2+ operators. Forever free for a single operator.

Also Read: 21 Best Chatbot Software: Top No-Code Picks

2. LiveChat

Best for Real-Time Chat Capabilities

LiveChat was my go-to solution for seamless and efficient customer support. Having used it extensively, I can confidently say it’s a saver. The feature that sets it apart is its real-time chat capabilities. 

The chat window is user-friendly and customizable, making it easy to provide personalized assistance. The visitor tracking feature lets you know where your customers are coming from and their browsing history, allowing for tailored interactions. 

What truly stands out is the built-in ticketing system that simplifies managing inquiries beyond live chats. Moreover, the robust reporting tools help track performance and customer satisfaction, making it easy to improve our service. 

LiveChat significantly enhanced customer interactions and transformed our support process into a well-oiled machine.

What you’ll like

• Personalized greetings based on location, website browsing time, and visited pages.
• Comprehensive reports to track team performance and customer satisfaction.
• AI-powered chatbots to handle common questions and tasks.
• Video calls with customers directly from the chat window.

What you may not like

• A steep learning curve.
• LiveChat can be expensive for small businesses and startups.

Pricing: Starts at $20/agent/month.

Also Read: Top 13 LiveChat Alternatives

3. Olark

Best for Canned Responses

Olark has been an invaluable part of my digital toolkit, and I can’t help but share my experience with this fantastic live chat software. It’s like having a friendly, always-available assistant on your website. 

I was impressed by the ease of installation; within minutes, I was up and running, chatting with customers, addressing their queries, and guiding them through the website. The canned responses saved countless hours by streamlining repetitive tasks, ensuring consistent and efficient service.

From a user perspective, it’s incredibly intuitive, making it easy for me to engage with customers effortlessly. 

What you’ll like

• Real-time monitoring of website visitors and their browsing behavior.
• Customizable chat widgets to match your brand voice.
• Mobile apps for managing chats on iOS and Android devices.
• Screen reader for visually impaired website visitors.

What you may not like

• Inability to send images during live chat sessions.
• Customization options for the chat widget require HTML/CSS knowledge.

Pricing: Starts at $29/seat/month.

Also Read: Best Olark Alternatives: 10 Competitors to Consider 

4. Intercom

Best for Proactive Messaging

Intercom emerged as a notable alternative to Smartsupp, highly recommended by a professional peer in my industry. He shared that it has significantly revolutionized how his company engages with customers.

What truly caught his attention was the proactive messaging capability of Intercom, enabling his team to initiate real-time interactions with website visitors, effectively converting potential leads into satisfied customers.

Intercom’s intuitive user interface streamlined the management of conversations for his support and sales teams. The automated responses stood out, allowing his team to save valuable time while delivering a personalized customer experience.

Having had the opportunity to explore the software personally, I wholeheartedly agree with the exceptional praise it has garnered.

What you’ll like

• In-app chat to help directly within the application.
• Centralized management of conversations across channels.
• Self-service option by integration with the knowledge base.
• Customer segmentation for targeted communication.

What you may not like

• Intercom’s pricing plans can seem confusing to new users.
• Slower customer support than other alternatives to Smartsupp.

Pricing: Starts at $74/month.

Also Read: 11 Best Intercom Alternatives & Competitors [REVIEWED]

5. LiveAgent

Best for Ticketing System

I used LiveAgent in the initial years of my professional career, and this tool came in really handy.

This alternative to Smartsupp was easy to integrate with my website. The user interface was remarkable, allowing me to manage multiple conversations simultaneously. 

I loved how it offered proactive and reactive chat options, letting you be there for your customers when they need you most.

But what I liked the most about LiveAgent was its robust ticketing system. It streamlined issue tracking, ensuring no customer concern falls through the cracks. The analytics were top-notch, providing insights that helped me improve my support strategies.

If you want to level up your customer service, LiveAgent is the way to go.

What you’ll like

• Customer self-service portal with a built-in knowledge base.
• Powerful automation capabilities to save time and streamline support workflows.
• Detailed reporting to help you track and improve your customer support performance.
• Internal chat, notes, and tagging features for seamless collaboration among support agents.

What you may not like

• Generating reports can be challenging.
• LiveAgent’s pricing can be expensive for small businesses.

Pricing: Starts at $9/agent/month.

Also Read: Best LiveAgent Alternatives to Enhance Customer Support

6. Reamaze

Best for Multichannel Support

Reamaze was an integral part of my business operations, offering an array of features that made customer service a delight. 

What sets Reamaze apart is its seamless multichannel support, allowing me to manage inquiries from email, chat, and social media all in one place. It simplified collaboration among my team members, ensuring everyone is on the same page. 

The chat function allowed me to engage with customers instantly, enhancing their experience. Plus, the knowledge base feature streamlined creating, updating, and sharing helpful articles. 

With Reamaze, my customers received top-notch support, making it a must-have tool for any business.

What you’ll like

• Native in-chat video calls for seamless communication.
• FAQ and Status Page integration for easy access to information.
• Pre-built and custom chatbots for 24/7 support.
• Rule-based messaging to boost sales and customer engagement.

What you may not like

• Uses may find it difficult to fully grasp the functioning of this tool.
• Limited customization options.

Pricing: Starts at $249/month.

7. HubSpot

Best for Automation

I had the pleasure of chatting with some fellow industry professionals, and they couldn’t stop raving about HubSpot Live Chat. Their enthusiasm was so contagious that I had to try it, and now I was genuinely impressed. 

HubSpot Live Chat isn’t just another chat tool; it’s an awesome tool for customer engagement. What I liked the most was its automation capabilities, which allowed me to engage with website visitors 24/7, ensuring I never missed an opportunity. 

Plus, the ability to personalize responses and track customer interactions has made me more efficient and helped build stronger relationships with my website visitors.

What you’ll like

• Lead nurturing through targeted content and communication.
• Personalized interactions with customers using AI-powered chatbots.
• A unified inbox to track customer interactions across multiple channels.
• A comprehensive dashboard for tracking customer interactions and sales performance.

What you may not like

• Limited customization options.
• Complex setup and onboarding process.

Pricing: Starts at $800/month.

8. Tawk.to

Best for Multilingual Support

Tawk.to is an incredible live chat and customer support tool that I’ve had the pleasure of using extensively. This platform became my go-to for engaging with website visitors in real time. 

One of its key advantages is its extensive multilingual support, with over 25 languages available. This tool also offers automated translation, making it easy to reach a global audience.

I also loved its seamless integration with my website, allowing me to chat with users while knowing their browsing history and preferences.

With customizable widgets, automated triggers, and even mobile apps, Tawk.to made it effortless to provide excellent support while keeping customer interactions efficient and productive. 

What you’ll like

• Agent ratings to analyze the quality of chat interactions.
• Triggers and shortcuts to automate responses.
• File sharing to send and receive images, documents, and other files.
• Ticketing system to manage offline messages and support requests.

What you may not like

• Limited reporting and analytics.
• The free plan includes Tawk.to branding, which may not suit all businesses.

Pricing: Free forever.

9. JivoChat

Best for Real-Time Visitor Monitoring

I have to say, JivoChat was a real help for my business. I can’t take credit for discovering it; a colleague in the industry recommended it. The best thing about this tool was its real-time visitor monitoring. 

It’s like having a virtual radar for your website, allowing you to see who’s browsing, where they’re located, and what pages they’re on. This insight was invaluable for tailoring my customer interactions.

But it didn’t stop there. The live chat functionality was seamless, and the integration of chatbots was a lifesaver during off-hours. Plus, the mobile app meant I could stay connected even on the go. 

Thanks to JivoChat, our customer support reached new heights, and our conversion rates soared. It’s a must-have tool for anyone serious about boosting their online presence and customer satisfaction.

What you’ll like

• File sharing directly through the chat window.
• Real-time analytics to monitor marketing opportunities.
• Chatbots to answer questions and collect leads.
• Omnichannel support to communicate with customers.

What you may not like 

• Slow loading time and dropped connections.
• JivoChat does not allow you to create custom chatbots.

Pricing: A free plan is available. Paid plan starts at $19/agent/month.

10. Tidio

Best for Predesigned Templates

Based on my extensive experience with Tidio, I can confirm its remarkable impact on businesses. Tidio offers an intuitive interface that empowers us to provide real-time support, increase sales, and improve customer satisfaction effortlessly.

This Smartsupp alternative enables us to engage with website visitors through various channels, including chat, email, and Facebook Messenger, enhancing our communication capabilities. 

The customizable chat widgets, a wide range of pre-designed templates, and comprehensive analytics have proven indispensable for strengthening our customer relationships.

If you are in search of a solution to enhance your online presence and deliver a personalized, responsive customer experience, I highly recommend considering Tidio as a solid choice.

What you’ll like

• Lyro, the AI chatbot, to automate conversations, sales, and processes.
• Analytics to measure metrics like website traffic, chat activity, and conversion rate.
• Integration with popular platforms like Shopify, WooCommerce, and Wix.
• Targeted email campaigns to the prospects.

What you may not like

• Non-English speaking audiences might not get the best support.
• Some users find the reporting and analytics features less comprehensive than other tools.

Pricing: A free plan is available (with limited features). Paid plan starts at $29/month.

Find the Best Smartsupp Alternative for Your Business in 2024

Though I have provided you the list of the 10 best alternatives to Smartsupp, I know choosing the one that best fits your business requirements can still be confusing. Thus, I am drilling it down to my top 3 recommendations. 

Option A: ProProfs Chat 

If you are looking for a solution that can help you provide live chat tool and automate your customer support, ProProfs Chat can get you covered. With features like AI-powered chatbots, canned responses, chat transcripts, intelligent chat routing, and post-chat surveys, ProProfs Chat is a comprehensive solution for enhanced customer experience.

Option B: Intercom

Intercom comes highly appreciated by businesses looking to engage their customers proactively. Its segmentation feature can help you send targeted messages based on customer profiles. Intercom is your tool-to-go if you want a live chat solution with a user-friendly interface.

Option C: Tidio 

When it comes to predesigned templates, there’s no better option than Tidio. This multilingual customer support tool can help you cater to a global audience and drive engagement. And if it’s about social media engagement, Tidio can help you connect with your customers over popular platforms like Facebook Messenger.

However, if I were to recommend one alternative to Smartsupp that stands out, I strongly recommend ProProfs Chat. Based on my experience, ProProfs Chat is the best Smartsupp alternative that meets all my business needs and expectations. 

It is powerful, reliable, affordable, and easy to use. This forever-free tool helps me provide a delightful customer experience while saving me time with its powerful chatbots.

Learn More About Smartsupp Alternatives!

Q: What is Smartsupp ?

Smartsupp is a live chat and customer support software that enables businesses to engage with website visitors in real time, providing assistance, answering questions, generating leads, and improving customer satisfaction.

Q: Why are businesses looking for Smartsupp competitors?

Businesses seek Smartsupp competitors to explore alternative solutions for live chat and customer support that may offer better pricing, additional features, or a more suitable fit for their specific needs.

Q: What features should you look for in Smartsupp alternatives?

When choosing a Smartsupp alternative, you should look for features such as chatbots, canned responses, chat transcripts, intelligent chat routing, and visitor tracking, among many others.

Q: Are there any Smartsupp alternatives that integrate with popular CRM platforms?

Yes, many Smartsupp alternatives, such as ProProfs Chat, integrate with popular CRM platforms like Salesforce and BIGContacts, enabling businesses to streamline customer data and enhance customer relationship management processes.