24/7 Support for Patients: 6 Best Healthcare Chatbots of 2025

Great care isn’t limited to business hours.

It’s built on timely answers, personalized guidance, and support that never sleeps.

In my work with clinics and healthcare providers, one truth keeps coming up: patient support isn’t just a task—it’s a promise. A promise to be available when it matters most. 

A healthcare chatbot, when thoughtfully designed, becomes more than a digital assistant. It becomes a steady companion, answering questions, calming concerns, and connecting people to the care they need, exactly when they need it

In this blog, I’ll share the best chatbots reshaping patient engagement, cutting down wait times, and making round-the-clock care not just possible but personal.

What Is a Healthcare Chatbot?

A healthcare chatbot is an AI-driven tool designed to automate patient support, enhance engagement, and streamline healthcare processes. It supports key healthcare chatbot use cases such as scheduling appointments, responding to FAQs, and offering round-the-clock health information.. Healthcare chatbots integrate with existing systems, offering multilingual support, customization, and compliance with industry regulations for secure, efficient patient care.

The Features That Make Healthcare Chatbots a Must-Have:

• Assist patients anytime, even when your team is offline.
• Engage with patients in multiple languages for broader accessibility.
• Automate responses to routine patient inquiries.
• Easily integrate with CRM, Help Desk, and Knowledge Base systems.
• Tailor the chatbot to meet the specific needs of your healthcare practice.
• Transfer complex queries to human agents seamlessly
• Engage patients with personalized conversations to capture leads.
• Ensures secure, encrypted communication between users and the chatbot.

Bonus: To see how AI chatbots seamlessly collaborate with human agents for superior patient support, check out this short video!

Spotlight on the Top 2 Healthcare Chatbots: A Quick Overview

Got a hectic day? Take a quick look at my 2 top choices!

Option A: ProProfs Chat

The ProProfs Chatbot enhances patient support by offering 24/7 availability, answering questions, scheduling appointments, and providing useful information. It integrates with CRMs, is multilingual, secure with SSL encryption, and handles routine tasks while escalating complex issues, improving efficiency and patient care.

Option B: Kore.ai

Kore.ai simplifies the creation and management of AI applications using no-code tools. It offers customizable language models, appointment management, and analytics, improving both customer and employee experiences in various industries, including healthcare.

List of Top 6 Healthcare Chatbots to Transform Patient Care in 2025

I’ve personally used most of the tools on this list, but I’ve also included recommendations from industry peers and top review sites to give you a well-rounded view. Here are the top 6 best AI chatbots for the healthcare​ industry.

But first, here is a quick overview of the top 6 Healthcare chatbots before we begin.

1. ProProfs Chat – Best for 24/7 Delightful Customer Support with AI Chatbots

Since I started using the ProProfs Chatbot in my practice, patient support has been upgraded significantly. The AI chatbot is available 24/7, answering common questions, scheduling appointments, and providing useful information, even when my team isn’t around. 

Getting the bot set up was super easy, and I was able to customize it to match our healthcare brand’s voice effortlessly—this level of personalization is a critical part of developing an effective chatbot persona.

It integrates perfectly with our CRMs, and I love that it’s trained using our knowledge base and website data, ensuring it always provides the right answers. 

The multilingual feature is also fantastic, allowing us to assist patients in multiple languages.

What’s even better is that the chatbot keeps things secure with SSL encryption and IP restrictions, adding that extra layer of protection. It’s also great at handling routine tasks, while seamlessly escalating more complex issues to our team. This has saved us tons of time, boosted patient care, and made everything run so much smoother.

What You’ll Like:

• Pre-chat form to collect visitor information before starting a chat session.
• Chat routing to other agents or departments based on the visitor’s needs.
• Bot performance reports to analyze and monitor your chatbot’s performance.
• Visitor tracking to track visitor behavior, location, and referral source on your website.

Pricing:  A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/user/month.

User Rating: 4.8 (Capterra)

Capterra Review: 

“ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.” – Sugandh

Here is how MilitaryCruiseDeals boosted customer communication with ProProfs Live Chat, offering seamless follow-ups and easy access to chat history.

2. Ada – Best for Intelligent Symptoms Assessment

Image Source: Capterra

As a healthcare provider, I was looking for a chatbot solution that could improve the quality and efficiency of my service. I came across Ada’s healthcare chatbot and decided to try it. I was impressed by how Ada could handle various customer interactions and provide them with relevant and reliable information.

One of the features that stood out for me was Ada’s Intelligent Symptoms Assessment. Ada could ask the customer a series of questions and analyze their symptoms to provide a possible diagnosis and treatment options. 

If needed, Ada could also refer the customer to a nearby doctor or pharmacy. This feature helped me reduce the waiting time and increase the satisfaction of my customers.

Ada was a great addition to my business. Setting up, customizing, and integrating with my existing systems was easy. It also helped me to save costs and resources. I recommend Ada to anyone looking for a smart and effective chatbot for healthcare.

What You’ll Like:

• Cognitive Behavioural Therapy (CBT) to help patients with mental health issues.
• AI-powered database to understand symptoms and provide a diagnosis. 
• Patient calendars to set up medication and appointment reminders.
• Feedback surveys to assess patient satisfaction.

Pricing: Custom pricing.

User Rating: 4.6 (G2)

G2 Review: 

“Ada helped our small support team contain most “easy-to-resolve” customer inquiries, freeing-up more time for agents to go through our backlog.” – Felipe C.

3. Kore.ai – Best for Appointment Management

Image Source: G2

Kore.ai  is a platform that provides advanced AI technology to build conversational and generative AI applications. I was impressed by how easy it was to design, test, train, deploy, and manage my virtual assistant using the no-code tools provided by Kore.ai. I could also choose from various language models and infrastructure options to suit my needs. 

One of the features that I liked the most was the appointment management. My virtual assistant could automatically schedule appointments with my customers, send reminders, and handle rescheduling requests. This saved me a lot of time and hassle. Kore.ai also helped me optimize the customer and employee experience by providing analytics and feedback. 

I recommend Kore.ai to anyone who wants to leverage AI to enhance their healthcare business.

What You’ll Like:

• Conversational AI engine with advanced NLP and dialog management capabilities.
• Omnichannel support and integration with voice and messaging platforms.
• Robust analytics and insights to optimize chatbot performance.
• Enterprise-grade security and compliance.

Pricing: Starts at $50/month.

User Rating: 4.7 (G2)

G2 Review: “It is simple to use, and user friendly. Easy to implement. It support user’s creative input given in dialog box. It’s customer friendly. It doesn’t get stop when user’s query get over.”  – Akash S.

4. Hyro.ai – Best for Real-Time Insights

Image Source: Microsoft Azure Marketplace

One of my friends used Hyro.ai to create a conversational AI assistant for their healthcare website. They were incredibly impressed by how easy and fast it was to set up and deploy. It can handle unlimited calls and messages across multiple channels, such as call centers, websites, mobile apps, SMS, etc. 

One of the features that I liked the most was the ability to collect actionable insights from conversational data, which helped me improve my customer engagement and satisfaction. 

Hyro.ai also has a low cost of ownership, as it does not require any coding or complex integrations. It simply plugs into existing data sources and adapts to any changes. Hyro.ai is one of the best healthcare chatbots for anyone who wants to automate conversations and deliver better outcomes with less effort.

What You’ll Like:

• Prescription refill to get immediate access to pharmaceutical information
• Dynamic and contextual natural language generation and understanding
• Smart routing to transfer complex cases to the right agents/departments
• Cross-channel communication across web, mobile, SMS, and messaging apps

Pricing: Starts at $10,000/month.

User Rating: 4.9 (G2)

G2 Review:

“We found a way to scale up processes with Hyro and reduce costs using their AI assistants, and our field agents are definitely happy with it. It was also pretty quick to see value, and that’s one of their strengths.” – Michael (Mickey) W.

5. Kommunicate – Best for Bot-to-Human Hand-Off

Image Source: Kommunicate

I’ve used Kommunicate in the past to automate customer service for my healthcare business using AI chatbots. Setting up and integrating with my website and app was very easy. 

I could create my chatbots using the Kompose bot builder, which had a simple and intuitive interface. I could also train the bots on my data and customize them according to my brand image and requirements.

The best feature of Kommunicate was the seamless bot-to-human hand-off. Whenever the bots could not handle a query, they would transfer the conversation to a live agent, who could access the user information, events, and conversation history from the dashboard.

Kommunicate also provided me with powerful analytics and insights for both humans and bots. I could see how well the bots were performing, the common intents and queries of my customers, and how I could improve customer satisfaction and retention.

What You’ll Like:

• Mobile SDK to integrate chatbot to your Android and iOS devices.
• Smart routing and escalation to the right agents when needed.
• Chatbot analytics and feedback collection for improvement.
• Stored chat transcripts for future reference.

What You May Not Like:

• Slower customer support.
• Abrupt shutdown of the chat widget.

Pricing: Starts at $100/month.

User Rating: 4.6 (Capterra)

Capterra Review: “It was so easy to get a simple AI assistant rolling with Kommunicate alongside having staff communicating with clients, we used it for a good while.” – Zoltan

6. SmartBot360 – Best for SMS Follow-Ups

Image Source: SmartBot360

I’ve also tried SmartBot360 to create a chatbot for my healthcare business. It was easy and fast to set up, and I could customize it according to my needs. Smartbot360 is a HIPAA-compliant chatbot platform that provides secure communication between patients and providers. 

One of the features that I liked the most was the SMS follow-up. It allowed me to send automated reminders and confirmations to my patients via text messages and receive their feedback and questions. This helped me to increase patient engagement and satisfaction, as well as to reduce the workload of my customer service staff. 

Smartbot360 also has natural language understanding, which enabled my chatbot to understand the intent and context of the conversations and to provide relevant and accurate responses. 

I was very impressed by the performance and functionality of Smartbot360, and I would recommend it to anyone looking for a healthcare chatbot solution.

What You’ll Like:

• User-friendly chatbot editor with drag-and-drop functionality.
• Pre-defined chatbot scenarios and templates.
• Appointment scheduling and reminder system.
• Patient intake and screening forms.

Pricing: Starts at $500/month.

User Rating: 5 (Capterra)

Capterra Review:

“AI BOT and all the information which it shares are accurate” – Hari Krishna

Making the Right Choice: Your Healthcare Chatbot Checklist

Selecting the best chatbot for healthcare business can be overwhelming. To simplify your decision, here’s a checklist of key factors to consider. Use it to find the perfect chatbot for your needs!

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Streamline Patient Care: Choose the Right Chatbot Solution

The best chatbots for the healthcare sector play a pivotal role in transforming patient interactions. They offer 24/7 support, boost engagement, and simplify healthcare workflows.

To choose the right one, focus on ease of use, chatbot security, and the ability to customize for your practice. Look for bots that handle routine questions, schedule appointments, and escalate complex issues when needed, all while maintaining a friendly and patient-focused tone.

If you ask for my recommendation, ProProfs Chat is my top recommendation. It’s easy to set up, customizable, and works around the clock to support your patients and your team.Plus, with a FREE plan available, you can explore its capabilities risk-free. Don’t wait—sign up today and experience the difference for yourself!

Learn More About Healthcare Chatbot!

Q. What types of tasks can a healthcare chatbot automate?

Healthcare chatbots can automate tasks like appointment scheduling, reminders, prescription refills, patient intake forms, and basic customer support inquiries.

Q. Can healthcare chatbots provide accurate medical advice?

Chatbots are typically not meant to provide medical advice. They can offer general health information and support, but complex or urgent medical queries should be directed to healthcare professionals.

Q. Are healthcare chatbots able to support multiple languages for a diverse patient base?

Yes, many healthcare chatbots offer multilingual support, making it easier to communicate with patients from diverse linguistic backgrounds.

Q. How do healthcare chatbots handle emergencies or urgent care inquiries?

Chatbots are generally designed to triage basic queries and can escalate urgent situations to human staff or emergency services if necessary.