10 Best Shopify Chatbots to Upscale Your Business in 2024

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store. 

Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks. 

In this blog post, I will share my top picks for the 10 best Shopify chatbots in 2024 based on personal experience, peer recommendations, and credible online review sources.

Which Is the Best Shopify Chatbot for 2024? 

If you don’t have time to read the entire blog to know the best chatbots for Shopify, we have you covered here.

Let’s quickly summarize my top three recommendations: 

Option A: ProProfs Chat

With its exceptional 24/7 customer support powered by AI chatbots, ProProfs Chat proves to be an unbeatable choice. It ensures delightful customer interactions, bolstering user satisfaction and retention.

Option B: Tidio

Tidio excels in its multi-functional approach to chatbots, empowering businesses with sales and support automation, visitor tracking, and real-time monitoring.

Option C: Crisp

Crisp offers instant chat and multichannel communication, combined with powerful customer insights and co-browsing functionality, making it an excellent choice for businesses aiming for exceptional customer support.

Top 10 Shopify Chatbots for 2024

This list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Best for 24/7 Delightful Customer Support with AI Chatbot

I have been using ProProfs Chat for my Shopify store for over a year now, and I am very happy with the results. 

ProProfs Chat is a customer support software that helps me provide 24/7 delightful customer support to my visitors and customers. It can answer common questions, collect feedback, generate leads, and even upsell products. It also integrates seamlessly with Shopify and other tools that I use, such as email marketing, CRM, and analytics.

One of the best features of ProProfs Chat is its AI functionality that can handle multiple conversations at once without compromising on quality or accuracy. It can learn from previous chats and improve over time. It can also transfer the chat to a human agent when needed using intelligent chat routing. 

ProProfs Chat has helped me increase my sales, reduce my costs, and improve my customer loyalty. I highly recommend it to anyone who wants to grow their Shopify business.

What you’ll like:

• Automated greetings and announcements for proactive engagement.
• Ready-to-use templates for lead generation, sales, customer support, ticketing, etc.
• Chat transcripts to access past customer conversations for a better understanding.
• Integration with CRM to route contact information directly to the centralized depository.

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. Re:amaze

Best for Real-Time Visitor Data

Re:amaze is a chatbot that I used to integrate with my Shopify store during my role in the previous organization. 

It helped me to provide better customer service and increase conversions. Re:amaze allowed me to create automated workflows, chat rules, and canned responses for common queries. It also integrated with other channels such as email, social media, and SMS. 

One of the features that I liked the most was the live dashboard, which showed me real-time data on visitors, conversations, and sales. I could also use Re:amaze to send targeted messages and offers to potential customers based on their behavior and preferences. 

Re:amaze was easy to set up, customize, and manage. It improved my communication with my customers and boosted my sales. I would recommend Re:amaze to any Shopify store owner who wants to grow their business.

What you’ll like:

• Knowledge base feature for creating and publishing FAQs and articles.
• FAQ and Status Page integration for easy access to information.
• Pre-built and custom chatbots for automated customer support.
• Rule-based messaging to boost sales and customer engagement.

What you may not like:

• Features can be overwhelming for new users.
• Limited customization options.

Pricing: Starts at $249/month.

3. Gorgias

Best for Rules-Based Chatbot

Gorgias helped me to provide fast and personalized support to my customers across multiple channels, such as email, chat, voice, and social media. 

I could easily access all the customer data from Shopify, such as order history and product details, right from the Gorgias dashboard. This enabled me to edit, refund, duplicate, or cancel orders without leaving the chat window. 

One of the best features of Gorgias was its rules-based chatbots, which could automate common tasks and responses based on triggers and conditions. For example, I could set up a chatbot to send product recommendations, answer FAQs, or route complex tickets to a live agent. 

Gorgias also helped me generate more revenue by acting as a shopping assistant and guiding customers through the checkout process. Gorgias was a great tool for improving customer satisfaction and loyalty.

What you’ll like:

• AI-powered chatbots to answer common questions.
• Integration with popular eCommerce platforms like Shopify.
• Self-service flows to help customers without needing to create tickets.
• Helpdesk software that displays customer data, order details, refund status, and more.

What you may not like:

• Some users have reported experiencing glitches and bugs with Gorgias.
• Steep learning curve.

Pricing: Starts at $10/month.

4. Formilla

Best for Integration with Email Marketing & CRM Tools

Formilla allowed me to connect with my visitors in real time, answer their questions, and guide them to make a purchase. I could also automate some of the responses using smart triggers and chatbots, which saved me time and increased my efficiency.

One of the features that I liked the most about Formilla was its integration with email marketing and CRM tools. I could easily capture leads, send follow-up emails, and track the performance of my campaigns. Formilla also helped me segment my audience based on their behavior and preferences and send them personalized messages and offers.

It had a user-friendly dashboard where I could manage all my chats, contacts, and settings. Formilla was a great tool that helped 9me grow my online business and satisfy my customers.

What you’ll like:

• Marketing campaigns to send automated and targeted emails.
• Mobile app functionality to chat with customers on the go.
• Automated popups to engage website visitors proactively.
• File sharing with your visitors during a chat for faster and more efficient support.

What you may not like:

• It does not offer detailed reports compared to other Shopify chatbots.
• Occasional shutdowns of the chat window.

Pricing: Paid plan starts at $13.99/month.

5. Relish

Best for Live Order Tracking

Relish AI is an AI-powered chatbot app that automates sales and support for your Shopify store. It works 24/7, even when you are offline, and provides instant answers to customer queries, product information, and subscription management.

One of the best features of Relish AI is its live order tracking. It allows customers to track their orders in real time without leaving the chat window. This reduces the need for support tickets and increases customer loyalty. Customers can also get updates on returns, exchanges, and cancellations through the chatbot.

Relish AI also offers conversational campaigns, product discovery, lead generation, and upsell and cross-sell promotions. Relish AI Chatbot is a smart, personalized shopping assistant that helps you turn conversations into sales.

What you’ll like:

• AI-powered chatbot that learns from customer feedback and behavior.
• Multilingual support to reach customers across the globe in their native language.
• Dynamic discount codes and upsell offers to increase average order value and loyalty.
• Personalized product recommendations based on customer preferences and browsing history.

What you may not like:

• A steep learning curve for new users.
• Unresponsive customer support at times.

Pricing: Starts at $29/month.

6. Chatra

Best for Reporting

I recently discovered Chatra based on a recommendation from a colleague in the industry, and I must say, it has proven to be an exceptional tool for eCommerce. Having experienced its impact on customer support firsthand, I can confidently affirm its effectiveness.

What distinguishes Chatra is its outstanding reporting feature, providing valuable insights into customer behavior. This functionality enables businesses to monitor and analyze user interactions, conversion rates, and more. Armed with this data, eCommerce enterprises can make informed decisions, optimize their websites, and enhance the overall customer experience.

Whether you need real-time chat support or want to capture leads during offline periods, Chatra has you covered. Its seamless integration with your website and user-friendly interface make it a versatile and valuable asset for any e-commerce business.

What you’ll like:

• Typing indicator to see what your customers are typing.
• Shared inbox to manage customer conversations in one place.
• Pre-made chatbot templates for lead generation, cart recovery, etc.
• Cart saver feature to automatically send messages to visitors who abandon their carts.

What you may not like:

• Limited customization options as compared to other live chat software for eCommerce.
• Slow customer support.

Pricing: A free plan is available (without chatbot support). Paid plan starts at $17/agent/month.

7. Tidio

Best for Multilingual Support

Tidio boasts an intuitive interface coupled with a drag-and-drop chatbot builder, allowing for seamless customization of chatbot workflows with various nodes and logical sequences.

Additionally, Tidio provides a selection of chatbot templates tailored to diverse scenarios such as lead generation, customer support, and product recommendations.

One standout feature of Tidio is its robust multilingual support, enabling communication with visitors in numerous languages and facilitating engagement with a global audience. Furthermore, Tidio’s integration with popular platforms like WhatsApp and Messenger streamlines chat management across channels.

Moreover, Tidio offers a dedicated helpdesk system, enabling the conversion of conversations into tickets and assigning them to team members. Users can also monitor chatbot and operator performance through analytics and feedback mechanisms.

What you’ll like:

• Visitor tracking to see what pages they are browsing.
• Lyro AI to get personalized and data-backed answers from the bot. 
• Live typing to see what customers are typing before they send a message.
• Offline messages to receive email notifications for messages outside of business hours.

What you may not like:

• Slower customer support.
• Occasional shutdown of the chat window.

Pricing: A free plan (limited to 50 conversations) is available. Paid plan starts at $39/month.

8. Crisp

Best for Bot Templates

I used Crisp during the initial phase of my professional career. This Shopify chatbot helped me engage with my customers, answer their queries, and increase my sales. 

One of the best features of Crisp was its bot templates. I could choose from a variety of pre-made templates that suited my business needs, such as welcome messages, product recommendations, cart recovery, feedback collection, and more. I could also customize the templates to match my brand voice and style.

Crisp was easy to install and integrate with Shopify. It also provided me with useful analytics and insights into my chatbot’s performance and customer satisfaction. Crisp was a reliable and affordable solution for my Shopify store, and I would highly recommend it to anyone looking for a chatbot service.

What you’ll like:

• Chatbots to automate customer onboarding.
• File and audio sharing directly within the chat widget.
• Integration with popular apps like Instagram and Messenger.
• Help article enabling customers to resolve issues on their own.

What you may not like:

• Delayed notifications on the mobile app.
• Poor integration with some third-party platforms, such as WordPress, Shopify, or Zapier.

Pricing: A free plan is available (without chat triggers). The paid plan starts at $25/workspace/month.

9. ChatBot

Best for Lead Qualification

ChatBot is a powerful and easy-to-use chatbot for Shopify stores. I used it to create engaging conversations with my visitors and customers and to increase my sales and conversions. 

The tool helped me to qualify leads by asking relevant questions and collecting contact information. It also integrated with my email marketing and CRM tools, so I could follow up with them later. 

ChatBot also offered a variety of templates and customization options, so I could design my chatbot to match my brand and tone. I could track and analyze my chatbot’s performance using the dashboard and reports. ChatBot was a great addition to my Shopify store, and 

I would recommend it to anyone who wants to grow their business with chatbots.

What you’ll like:

• Chatbot attributes to store and use user data.
• Integration with Messenger, Slack, and LiveChat.
• Rich messages to send images, videos, and buttons.
• Chatbot statistics to measure chatbot performance and user satisfaction.

What you may not like:

• Limited conversation history.
• Inconsistent customer support.

Pricing: Starts at $52/month.

Read more: 21 Best Chatbot Software: Top No-Code Picks for 2023

10. Chatling

Best for Personalized Customer Support

Chatting is an AI chatbot that helps you communicate with your customers, provide them with support, and increase your sales. 

Chatling can answer common questions, guide customers through the purchase process, and offer personalized recommendations. Chatling can also handle multiple languages, channels, and platforms so you can reach more customers and provide a consistent experience. 

One of the best features of Chatling is its ability to learn from your store data and customer feedback. Chatling can analyze your products, prices, inventory, and reviews and use this information to improve its responses and suggestions. 

Chatling can also adapt to different customer segments and preferences and optimize its messages for conversions. Chatling is a smart and powerful chatbot that can help you grow your Shopify business.

What you’ll like:

• Drag-and-drop interface design chatbots for various use cases.
• Live chat option to connect customers with human agents when needed.
• Integration with popular messaging platforms like Facebook Messenger and WhatsApp.
• A/B testing and optimization tools to improve chatbot effectiveness and conversion rates.

What you may not like:

• Limited features to search or filter saved chats.
• Limited third-party integrations compared with other chatbots for Shopify.

Pricing: A free plan is available (with limited customization). Paid plan starts at $15/month.

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Find the Best Shopify Chatbot for Your Business in 2024

In conclusion, selecting the right Shopify chatbot for your business enhances customer interactions and drives sales. Consider your specific requirements and the features offered by each chatbot to pick the one that best aligns with your eCommerce goals. 

You can try ProProfs Chat if you want to get your hands on chatbot software without having to pay a penny. This chatbot solution offers a forever-free plan with all its premium features.

So, why wait? Give your online store the edge it deserves with the best Shopify chatbot in 2024!

Learn More About Shopify Chatbots!

Q: What is a Shopify chatbot?

A Shopify chatbot is an automated conversational agent that can interact with customers on a Shopify website. A Shopify chatbot can answer common questions, provide product recommendations, collect feedback, and more.

Q: Why is a chatbot important for a Shopify website?

A chatbot is important for a Shopify website because it can enhance the customer experience, increase engagement, and boost sales. A chatbot can provide instant, personalized responses, 24/7 support, and seamless checkout. A chatbot can also help reduce cart abandonment, increase customer loyalty, and generate leads.

Q: Do these chatbots offer multilingual support?

Yes, some Shopify chatbots like ProProfs Chat offer multilingual support, which means they can communicate with customers in different languages. This can help Shopify websites reach a wider and more diverse audience and improve customer satisfaction. Multilingual chatbots can also help overcome language barriers and cultural differences.

Q: Can these chatbots be customized to match any brand’s aesthetics and tone?

Yes, Shopify chatbots can be customized to match any brand’s aesthetics and tone. These chatbots can be designed to fit the look and feel of the website and to reflect the brand’s personality and voice. Shopify chatbots can also be tailored to suit the specific needs and preferences of the target audience.