9 Best Chatbot Apps for Shopify Store

Best Chatbot Apps for Shopify Store

We won’t ask you whether you are looking for the best chatbot app for your Shopify store, cause we know you already are.

If you’ve landed on our listicle for the best chatbot for Shopify store, then your search for one hasn’t concluded yet, and we are here to help. 

We’ve narrowed down 9 best shopping bots for your eCommerce website to help you implement one right away. This would help you avoid the whole search party to find one in a haystack and start right away with the support and sales activities using the best chatbot app.

Here’s how we plan to go about our listicle on the top chatbot apps for Shopify stores.

Quick Look at Best Chatbot Apps for Shopify Store

Chatbot Tools Features Pricing
ProProfs ChatBot
  • Get access to ready-to-use chatbot templates
  • Helps you route visitors to the right department
  • Creates ticket for visitors with technical queries
  • Integrates with knowledge base to show help articles
    • Add the chatbot feature to any pricing plan for just $499/year
      Gobot Chatbot
      • Offers integrations with popular platforms
      • Provides whiteglove setup to its users
      • Users get priority email and phone support
      • Uses artificial intelligence to learn about visitor needs
        • Request one-on-one call with their sales team to get a quote
          Tobi
          • Creates SMS campaigns to target visitors who get in touch via chatbot
          • Helps you ask for customer reviews on the spot
          • Helps you automate order recovery process
          • Sends automatic delivery updates to customers
            • This tool offers both paid and free plans. The paid plan starts at $29/mon.
              Zoho SalesIQ
              • Supports an intuitive UI for users
              • Help you setup Answer Bots - driven by NLP
              • Allows you to create custom bots
              • Provides you full control over chatbot’s behavior
                • Free Plan: Starts at $0/3 operators/mon (no chatbot available)
                • Basic Plan: Starts at $4.71/operator/mon (1 custom chatbot available)
                • Professional Plan: Starts at $10.10/operator/mon (5 custom chatbot available)
                  Ochabot
                  • Helps you create custom eCommerce chatbot
                  • Enables you to capture abandoned carts
                  • Offers LeadBot templates
                  • Sends email alerts
                    • Free Plan: Starts at $0/mon
                    • LeadBot Plan: Starts at $35/mon
                    • Basic Plan: Starts at $69/mon
                    • Plus Plan: Starts at $109/mon
                      Relish
                      • Helps you add instant answers for product FAQs
                      • Helps you build a personalized shopping assistant
                      • Enables you to display product knowledge immediately
                      • Offers your prospects to discover new products
                        • Grow Plan: $29/mon
                        • Pro Plan: $69/mon
                        • Premium Plan: $199/mon
                          IntelliTicks
                          • Helps you prioritize your leads by identifying hot and cold leads
                          • Helps you monitor how many visitors are browsing your website
                          • Offers instant lead alert on mobile, desktops and emails
                          • Offers you integration to CRM to store hot leads instantly
                            • Free Forever Plan: $0/mon
                            • Starter Plan: $20/mon
                            • Standard Plan: $80/mon
                              Intercom
                              • Automates prioritization of chat routing to the right department
                              • Allows code free customization to the look and feel of the chatbot
                              • Helps you build custom bots for your eCommerce store
                              • Users can also replace their web forms to capture high-intent leads
                                • Conversational Marketing Plan: Get a demo and request a quote
                                • Conversational Customer Engagement Plan: Get a demo and request a quote
                                • Conversational Support Plan: Get a demo and request a quote
                                  Tidio
                                  • Offers access to multiple chatbot templates
                                  • Helps you create custom chatbot with drag and drop functionality
                                  • Offers integration with platforms like MailChimp and Zapier
                                  • Helps your customers track order status and product availability
                                    • Free Plan: $0/mon
                                    • Chatbots Plan: $18/mon
                                    • Communicator Plan: $18/mon

                                      What is a Chatbot?

                                      Chatbot is a tool that helps businesses to automate their sales, marketing and support requests successfully. It is known for simulating human-like conversations to keep prospects engaged in an ongoing conversation and offer a solution that drives them to take action. This platform is known for managing more queries than human agents both online and offline. 

                                      Must-have Features in Chatbot Apps for Shopify Store

                                      Now that we’ve got a hang of what a chatbot can do for your eCommerce business, it is time we take a look at some of the must-have features below. This list of features can be used as a checklist when narrowing down chatbot options for your eCommerce store.

                                      1. Offers Emotional Intelligence During Conversations

                                      To understand the human sentiment, you need a conversational chatbot that is backed by artificial intelligence. These AI-powered chatbots will help you understand whether the prospect is happy, angry, irritated, or sad and build a conversational experience accordingly. That is one of the first features you can look for when searching for a chatbot app for your Shopify store.

                                      2. Integrates with Different Support & Sales Platforms

                                      You should also look for chatbot platforms that help you integrate your sales and support tool stack to enhance their output. While sales tools like CRM or email marketing systems will help you automatically store your captured leads and contacts, support tools will enable the chatbot to create a ticket or offer help articles in case it’s tough to comprehend certain queries.

                                      3. Supports In-depth Analytics & Reports

                                      The chatbot option you plan to settle with should also offer in-depth reports and analytics to help you understand their effectiveness on your eCommerce website. These reports should help you see the number of leads you’ve captured for your business. It should also track the number of people who interacted with the chatbot and whether they completed the conversation or not.

                                      4. Provides Better Security of Customer Data

                                      We all know that chatbots are a great platform to help you capture leads and customer data essential for your eCommerce system to grow. But as you collect more data, customer security becomes quite a crucial factor. Therefore, you should bring a chatbot onboard that has good customer data security reviews. It should be GDPR compliant and help you secure the data collected efficiently.

                                      5. Offers Flexibility to Make Changes in Conversational Flows Anytime

                                      Finally, you can also select a chatbot on the basis of its ability to create custom conversation flows for different scenarios. These chatbots aren’t necessarily working on AI power. They can be easy to set up and more importantly give you the option to customize what they’ll say in different scenarios as well.

                                      This list of must-have features will enable your business to shortlist some of the best chatbot apps for your Shopify store successfully. But besides features, you need more grounds for choosing the best option for your eCommerce business.

                                      How to Choose the Best Chatbot App for Your Shopify Store

                                      In this section, we’ve briefly discussed some of the deciding factors that’ll help your business choose the best chatbot app for your shopify store easily.

                                      1. Check if the Chatbot Offers Omnichannel Integration

                                      You need to check if the chatbot you plan to get onboard offers you multiple integration options that allow you to create an omnichannel support system for your eCommerce business. That’s because a chatbot may not perform all the functions. So, search for an option that allows you to integrate with sales, support, and multiple communication channels to engage and enhance the customer experience.

                                      2. Identify if it is Equipped with Lead Assessment Capabilities

                                      Your chatbot should also be capable of assessing all the leads captured for your business and identify which ones can be qualified as potential customers. This will help your sales and marketing teams save time in the customer acquisition process because they’ll get to know what leads your eCommerce business is attracting. What’s more, a chatbot can also help you transfer those leads to the sales team in real-time so they can be converted into customers.

                                      3. Understand if it Helps You Transfer Chats to Agents in Real Time

                                      It would be a great add-on if your chatbot can transfer support chats to agents in case they aren’t able to offer a solution right away. However, simply transferring chat isn’t enough. The chat needs to be transferred to the right department or agent to help the customer get a solution right away.

                                      4. Check to See if it Offers Templates to Get Started

                                      Simply getting a chatbot won’t be enough if you don’t know how to get started with it. Look for a chatbot solution that offers multiple template options to help you set one for your eCommerce business. It is true that creating a chatbot from scratch would adhere to all your needs. However, templates can help your eCommerce business get started with the chatbot building process and make it go live faster.

                                      5. Ask Yourself “Does it Fit my Budget?”

                                      Finally, you need to understand if the chatbot solution of your choice will fit your support and sales budget or not. Chatbots are in demand and that’s why you may see a lot of businesses selling them at inflated rates. However, not all chatbots are priced the same. Therefore, do check out their prices to find one that matches your budget.

                                      We’ve explored some of the deciding factors that are crucial for your business to consider while choosing the best chatbot app for your eCommerce business. It’s time to check out our top picks in the next section.

                                      Top 9 Chatbot Apps for Shopify Store

                                      In this section, we plan to explore some of the best Shopify chatbot solutions. You’ll know what they are, what features make them special, what’s to like about these tools, what needs to be improved, and let’s not forget pricing. Let’s explore each of these below.

                                      1. ProProfs ChatBot

                                      ProProfs ChatBot- one of the best online shopping bots

                                      ProProfs ChatBot is one of the best online shopping bots that’ll help your eCommerce store streamline support requests hassle-free. This chatbot solution enables your Shopify store to identify potential customers as it qualifies leads in real-time and sends them to your CRM account. 

                                      This chatbot is known for creating human-like conversation experiences that help your business engage and retain visitors on the website successfully. What’s more, it helps your business ask both multiple-choice and open-ended questions to visitors that enables you to capture detailed information successfully.

                                      Key Features

                                      • Get access to ready-to-use chatbot templates
                                      • Helps you route visitors to the right department
                                      • Creates tickets for visitors with technical queries
                                      • Integrates with a knowledge base to help you show help articles to visitors
                                      • Uses branching knowledge to design conversational flow

                                      What we Liked

                                      We like how fast it is at responding to visitors and engaging them the moment a prospect connects through it. 

                                      What Could be Better

                                      They could work on bringing in more chatbot templates that help businesses to set up one for their needs immediately.

                                      Pricing

                                      Add the chatbot feature to any pricing plan for just $499/year.

                                      2. Gobot Chatbot

                                      GoBot boost conversions for your Shopify store

                                      GoBot helps your business find boost conversions for your Shopify store by offering the right product recommendations at the right time. This Shopify help chatbot helps your business resolve repetitive queries regarding order status, returns, and cancellations in real time. That means your support team can successfully overcome the burdens of support tickets with the help of this chatbot tool.

                                      You will also get to connect with their eCommerce experts who design and build marketing campaigns that match your eCommerce theme. This way you can simplify the customer journey from touch point to conversions easily.

                                      Key Features

                                      • Offers integrations with popular platforms
                                      • Provides whiteglove setup to its users
                                      • Users get priority email and phone support 
                                      • Tracks and updates inventory information that helps you answer product availability questions
                                      • Uses artificial intelligence to learn about visitor needs

                                      What we Liked

                                      This AI-powered chatbot helps you identify visitors’ needs and what they came looking for, therefore helping you create customized experience for the shoppers.

                                      What Could be Better

                                      There is no doubt that the product is good so far and yields satisfactory results. However, they can fix a few bugs to make it the perfect chatbot software.

                                      Pricing

                                      Request one-on-one calls with their sales team to get a quote for their chatbot services.

                                      3. Tobi

                                      Tobi Shopify chat app

                                      Tobi is yet another Shopify chat app that automates support experience for your prospects on your eCommerce website. This chatbot helps you manage SMS marketing that enables your eCommerce business to gather more subscribers successfully. You can send promotional or service-related messages to prospects via SMS. Users can also add this chatbot to their Facebook Messenger to promote their eCommerce products and boost sales.

                                      Key Features

                                      • Creates SMS campaigns to target visitors who get in touch via chatbot
                                      • Helps you ask for customer reviews on the spot
                                      • Allows you to set welcome messages for visitors to boost engagement
                                      • Helps you automate order recovery process
                                      • Sends automatic delivery updates to customers

                                      What we Liked

                                      Tobi is a mix of intelligent features that simplifies the support process for eCommerce teams. It takes care of repetitive tasks like offering order details and recovery successfully.

                                      What Could be Better

                                      There isn’t much to complain about this eCommerce chatbot platform for now.

                                      Pricing

                                      This tool offers both paid and free plans. The paid plan starts at $29/mon.

                                      4. Zoho SalesIQ

                                      zoho chatbot

                                      Zoho SalesIQ is quite a reputed name in the SaaS market for offering CRM, live chat functionalities, and other services. It excels at offering the best-in-class chatbot services to its customers. With Zoho, you can create a chatbot for your business faster than anticipated. That’s because you need no coding skills to develop one with this tool in place.

                                      What’s more, it helps you create Answer Bots that are driven by Natural Language Processing (NLP) technology that is based on their personal AI called Zia. It helps the chatbot understand frequent customer queries and resolve them using existing resource libraries.

                                      Key Features

                                      • Offers its users the ability to develop a chatbot without code
                                      • Supports an intuitive UI for users
                                      • Help you setup Answer Bots – driven by NLP
                                      • Allows you to create custom bots
                                      • Provides you full control over chatbot’s behavior

                                      What we Liked

                                      We like how Zoho SalesIQ offers its customers the ability to create custom chatbots for different intent to avoid functionality errors successfully.

                                      What Could be Better

                                      We’d like to see more customization options for the chatbot to create more personalized experiences for the customers.

                                      Pricing

                                      • Free Plan: Starts at $0/3 operators/mon (no chatbot available)
                                      • Basic Plan: Starts at $4.71/operator/mon (1 custom chatbot available)
                                      • Professional Plan: Starts at $10.10/operator/mon (5 custom chatbot available)
                                      • Enterprise Plan: Starts at $16.15/operator/mon (10 custom chatbots available)

                                      5. Ochabot

                                      Ochabot ai chatbot software

                                      Ochabot helps you create a conversational chatbot for your eCommerce website. This platform supports easy-to-use and more detailed features that’ll enable your Shopify store to capture leads and boost sales successfully. It allows your prospects to search your product database from within the chatbot window. 

                                      Prospects can also add those found products in their carts with the help of chatbot. It even offers order status and tracking information. Besides that, it helps you add surveys and forms to capture customer feedback in real time.

                                      Key Features

                                      • Helps you create a custom eCommerce chatbot
                                      • Enables you to capture abandoned carts
                                      • Offers LeadBot templates
                                      • Sends email alerts
                                      • Helps you do page targeting

                                      What we Liked

                                      We like how it offers multiple features like an editor that help its users build a conversational eCommerce chatbot in real time.

                                      What Could be Better

                                      It could have offered more integration options with other marketing, sales and support platforms to create an omnichannel ecosystem for the eCommerce business owners.

                                      Pricing

                                      • Free Plan: Starts at $0/mon
                                      • LeadBot Plan: Starts at $35/mon
                                      • Basic Plan: Starts at $69/mon
                                      • Plus Plan: Starts at $109/mon
                                      • Pro Plan: Starts at $495/mon

                                      6. Relish.ai

                                      relish.ai shopify bot

                                      Relish.ai is another Shopify customer service chatbot tool that you should check out for your store. It is a smart, personalized shopping assistant that can help you enhance the experience for each of your visitors on the website. This tool helps you remain active and recover abandoned carts in real time as it re-engages prospects into interactive conversations easily. It even makes product discovery an easier process by offering relevant recommendations based on their browsing history.

                                      Key Features

                                      • Helps you add instant answers for product FAQs
                                      • Helps you build a personalized shopping assistant
                                      • Enables you to display product knowledge immediately
                                      • Offers your prospects to discover new products
                                      • Provides you the opportunity to showcase incentives to boost cart value

                                      What we Liked

                                      We like how it has the ability to keep visitors engaged and offer relevant offers and product information that drives them to take action.

                                      What Could be Better

                                      There’s not much to complain about this chatbot software as it covers a lot of aspects that are necessary for eCommerce support tool.

                                      Pricing

                                      • Grow Plan: $29/mon
                                      • Pro Plan: $69/mon
                                      • Premium Plan: $199/mon
                                      • Enterprise Plan: Custom Pricing

                                      7. IntelliTicks

                                      IntelliTicks is one of the best AI-based chatbot apps

                                      IntelliTicks is one of the best AI-based chatbot apps for Shopify business websites. This platform makes proactive and personalized engagement a reality as it successfully sends chat triggers to visitors based on their browsing behavior. It brings together vital information on leads through conversations and keeps them hooked to your brand. It even offers assistance by offering links to relevant FAQs. This not only reduces resolution time but also increases the possibility of converting such inquisitive prospects into customers.

                                      Key Features

                                      • Helps you prioritize your leads by identifying hot and cold leads
                                      • Helps you monitor how many visitors are browsing your website
                                      • Offers instant lead alert on mobile, desktops, and emails
                                      • Provides in-depth reports to track how many leads converted at your store
                                      • Offers you integration to CRM to store hot leads instantly

                                      What we Liked

                                      A lot of its users have appreciated the company for offering instant, responsive services to them in case they were ever stuck with a bug in the product. They quickly pick up on these requests and help them get back to engaging with visitors in real time.

                                      What Could be Better

                                      Since the tool sometimes sends delayed notifications about prospects, it becomes difficult at times to retain customers or convert prospects into customers.

                                      Pricing

                                      • Free Forever Plan: $0/mon
                                      • Starter Plan: $20/mon
                                      • Standard Plan: $80/mon
                                      • Plus Plan: $240/mon

                                      8. Intercom

                                      Intercom chatbot

                                      Intercom is one of the known names in the SaaS market for their live chat messenger and chatbot services. This brand has successfully developed one of the refined chatbot systems that guarantees conversational experience for all website visitors. You get to create a chatbot without coding skills that helps you capture hot leads for your business and boost sales in real time. What’s more, it helps you ask questions on the basis of prospect’s browsing behavior proactively. This helps you gain their attention at the right time and boost engagement successfully.

                                      Key Features

                                      • Automates prioritization of chat routing to the right department
                                      • Allows code free customization to the look and feel of the chatbot
                                      • Helps you build custom bots for your eCommerce store
                                      • Users can also replace their web forms to capture high-intent leads
                                      • Enables you to customize the conversation flow with branching logic

                                      What we Liked

                                      We like how this tool supports A/B testing of the chatbot before it can be taken live on the website and offer more detailed reports.

                                      What Could be Better

                                      Their customers have repeatedly complained about customer service and how they aren’t prompt at resolving their issues instantly. This has cost them customers.

                                      Pricing

                                      • Conversational Marketing Plan: Get a demo and request a quote
                                      • Conversational Customer Engagement Plan: Get a demo and request a quote
                                      • Conversational Support Plan: Get a demo and request a quote

                                      9. Tidio

                                      Tidio chatbot

                                      Tidio is known for both its live chat and chatbot combination. However, both live chat and chatbot can be used individually as well. Their chatbot solution is known to help their users automate the entire lead generation process 24×7. And since it uses NLP technology, it makes the automation process easier even further. You need no coding skills to create a chatbot for your Shopify store as it offers access to ready-made templates that can be used right away.

                                      Key Features

                                      • Offers access to multiple chatbot templates
                                      • Helps you create a custom chatbot with drag and drop functionality
                                      • Uses NLP technology to automate support requests for your support team
                                      • Offers integration with platforms like MailChimp and Zapier
                                      • Helps your customers track order status and product availability

                                      What we Liked

                                      The best part is that even their free version is apt for eCommerce websites. You can still build a chatbot and answer frequently asked questions with the chatbot available in the free plan.

                                      What Could be Better

                                      Data exportability is limited with this tool, which makes nurturing leads a tough task at one point for businesses who capture huge amounts of data in a day.

                                      Pricing

                                      • Free Plan: $0/mon
                                      • Chatbots Plan: $18/mon
                                      • Communicator Plan: $18/mon

                                      Get the Best Chatbot App for Your Shopify Store Now!

                                      Getting the best chatbot app for your Shopify store is necessary as it can help you engage with the right audience, boost lead generation process and increase your sales.

                                      However, choosing one from the haystack can become a tedious task for a lot of businesses.

                                      That’s why we bring you our quick guide to choose the best chatbot solution for your Shopify website.

                                      While our list of best chatbot apps for Shopify stores may seem short, it’s been curated to help you choose one faster. Otherwise, it may take weeks and sometimes even months to settle with one chatbot solution that matches your needs.

                                      So, explore each one of these options and identify which one matches your support and sales needs. We hope this helps!

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                                      About the author

                                      Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn