Recent Articles

11 Best Customer Engagement Strategies to Grow Faster in 2025

Written by , Customer Service & Engagement Experts Updated: 11 Sep, 2025
“Imagine spending thousands of dollars to acquire new customers, only to watch half of them leave after their first purchase.”  That happened to me early on, and it was a wake-up call. The missing piece wasn’t better ads—it was a stronger customer engagement strategy.  Today, attention spans are shorter and expectations are higher, which means...
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How to Improve Customer Service: Strategies, Key Metrics & Real-World Examples

Written by , Customer Service & Engagement Experts Updated: 28 Aug, 2025
When a customer tells you,“Your team just saved my day,” you know you’re doing something right—but it didn’t happen by accident. From my early days building a business, I learned that asking “How to Improve Customer Service” isn’t just a box to tick—it’s the engine that drives growth.  I’ve seen how missed chats, scattered tools,...
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How to Provide a Delightful Customer Service Experience

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...
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Why Understanding Clients Tone of Voice Is Key to Good Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...
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Chat Rating: Best Way to Get Customer Feedback

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
“Your Most Unhappy Customers are Your Greatest Source of Learning”Bill Gates The quality of customer service determines the future of any business, no matter the size. When customers are happy with your service, they become repeat buyers and join your “loyal” tribe. Angry and agitated customers, on the other hand, are unhappy customers who most...
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Customer Service KPIs: 21 Metrics That Matter for Your Bottomline

Written by , Customer Service & Engagement Experts Updated: 13 Mar, 2025
“What gets measured gets managed”  Peter Drucker I’ve always believed that when customer issues pile up and satisfaction drops, it’s clear something’s off.  But without the right customer support KPIs, can you really find the root cause? Food for thought!  Slow response times, unresolved tickets, and unhappy customers can quietly hurt your business. That’s why...
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7 Experts Share Their Advice on Top 3 Customer Service Skills required to Succeed

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The report done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence,...
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Difference Between a Customer Support Hero and an Agent

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Did you know that 55% of customers are willing to pay more for a quality experience? Reduction of customer efforts is a crucial factor in customer loyalty, therefore it comes as no surprise that customer service over social media increased by 250% in the last two years. However, what most people don’t know is that...
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