10 Best Chatra Alternatives in 2024

Chatra is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, Chatra may not be the best fit for every business, especially if you want more features, integrations, or affordability. 

That’s why I have compiled a list of the top 10 best Chatra alternatives for 2024 based on my years of experience in the industry. 

These alternatives to Chatra offer advantages, such as better artificial intelligence capabilities and automation, more language support, and customer data insights.

Top 10 Chatra Alternatives for 2024

I have first-hand experience with most of the tools on this list. However, I have also included tools recommended by my industry peers and top review sites.

1. ProProfs Chat

Best for AI Chatbots

I have been using ProProfs Chat for a while now and am delighted with its features and performance. It is a live chat software that allows me to connect with my customers and visitors on my website and mobile app. I can offer instant support, close sales faster, and engage them proactively.

One of the features that I like the most about this customer support chat software is the AI chatbot. It helps me provide 24/7 support, automate lead generation, and book appointments. I can also customize the chatbot to match my brand and personality.

ProProfs Chat also integrates with other platforms, such as ProProfs Help Desk and ProProfs Knowledge Base. This makes it easier for me to manage all my customer communications in one place. I can also access insightful reports and surveys to measure customer satisfaction and improve my service.

ProProfs Chat is a powerful, easy-to-use live chat software that has helped me grow my business and delight customers.

What you’ll like

• Pre-chat forms to collect customer information and route them to the right agents.
• Co-browsing assists customers with complex issues by accessing their screens.
• Chat transcripts to review chat conversations and improve service quality.
• Timesheets to track metrics like operator’s login hours and active days.
• Canned responses to provide faster and error-free responses.

What you may not like

• Frequent AI chatbot updates can overwhelm new users.
• The free plan is limited to a single operator.

Pricing: Forever free for a single operator. Live chat pricing for a team plan starts at $19.99/agent/month.

Also Read: 21 Best Chatbot Software: Top No-Code Picks

2. LiveChat

Best for Multiple Integrations

I used LiveChat to communicate with my website visitors and offer them real-time support. Installing and customizing the chat widget to suit my brand was very easy. 

LiveChat enabled me to send automated messages to welcome customers, provide assistance, and collect feedback. I could also see live data on chat volume, customer satisfaction, and agent activity and get email reports on my performance. 

One of the best features of LiveChat was its integration with over 200 tools, such as WordPress, Shopify, HubSpot, and Zendesk. This helped me connect LiveChat with my existing systems and streamline my workflow. 

LiveChat boosted my sales, improved my service, and made my customers happy. I highly recommend it to anyone looking for a user-friendly and powerful live chat solution.

What you’ll like

• Rich messages to send images, videos, files, and product cards.
• Targeted messages based on customer behavior and preferences.
• In-chat voice, video, and screen-sharing to communicate with customers.
• Message sneak peek to see what customers are typing before they send their message.

What you may not like

• Occasional bugs and glitches.
• Delayed responses in real-time chat.

Pricing: Starts at $20/agent/month.

Also Read: Top 13 LiveChat Alternatives

3. Zendesk

Best for Centralized Workspace

I was looking for a Chatra alternative to improve my customer service and came across Zendesk live chat. I decided to try it and was amazed by how easy it was to set up and use. 

Zendesk enabled me to communicate with my customers across multiple channels, such as web, mobile, social, and email, all from a single ticket interface. I could switch between channels as needed without losing the context of the conversation. 

One of the features that I found most useful was the centralized workspace, which gave me a complete view of the customer’s journey, history, and preferences. I could also access relevant information and apps from the context panel and search and link help center articles. 

Zendesk live chat software helped me provide faster, more personalized, and more efficient customer service.

What you’ll like

• Chatbots to automate customer service and provide instant answers.
• Departments to organize agents into groups and assign chats accordingly.
• Triggers to send proactive messages to customers based on predefined conditions.
• Zendesk Suite to access other Zendesk products such as Support, Guide, and Talk.

What you may not like

• Limited customization options.
• Pricing is at the higher end for small businesses and startups.

Pricing: Starts at $55/agent/month.

Also Read: Zendesk Alternatives: 10 Best Customer Support Software

4. Olark

Best for Chat Transcripts

I used Olark as a live chat software for my online store and was impressed by its features and performance. 

Olark was easy to install and customize and integrated well with my website platform. I could chat with my visitors in real-time, answer their questions, and guide them to make a purchase. Olark also helped me to collect feedback and insights from my customers, which helped me to improve my products and services.

One of the features that I liked the most about Olark was the chat transcripts. Olark automatically saved and stored all my chat conversations with my customers, and I could access them anytime from the dashboard. 

I could also export them to my email or CRM system for further analysis. Chat transcripts helped me to keep track of my customer interactions, follow up with them, and measure the effectiveness of my chat campaigns.

What you’ll like

• Transcripts to export and analyze chat conversations.
• Shortcuts to create and use predefined messages and commands.
• PowerUps to add features like live chat translation, visitor insights, and co-browsing.
• Automation to send automated messages and actions based on rules and conditions.

What you may not like

• Less comprehensive knowledge base feature as compared to other Chatra alternatives.
• Limited features for the mobile app as compared to the desktop version.

Pricing: Starts at $29/month.

Also Read: Best Olark Alternatives: 10 Competitors to Consider

5. LiveAgent

Best for Automated Ticket Distribution

LiveAgent is a great alternative to Chatra, as it offers more functionality and customization options for customer service. 

One of the features that I liked the most was the automated ticket distribution, which assigned tickets to agents based on predefined rules. This helped me optimize my team’s workload and ensure quick and consistent responses to customers. 

LiveAgent also integrated well with other tools I used, such as e-commerce platforms. It provided me with analytics and reports to monitor customer satisfaction and agent productivity. LiveAgent was easy to set up and use, enhancing my website’s customer experience and engagement. 

What you’ll like

• Chat supervision to monitor and join chat conversations in real time.
• Proactive chat invitations to reach out and offer help to website visitors.
• Knowledge base integration to provide self-service options and reduce chat volume.
• Customizable chat buttons to create and design chat widgets that match your website.

What you may not like

• Technical glitches prevent agents from accessing the platform altogether.
• Lack of native CRM integration.

Pricing: Starts at $9/agent/month.

6. Tidio

Best for Multichannel Support

I was looking for live chat software to help me communicate with my customers more effectively and increase my sales. I decided to try Tidio as a Chatra alternative and was not disappointed. 

Tidio is a powerful and easy-to-use customer service platform that offers multichannel support, chatbots, email campaigns, and more. One of the features that I loved the most was the multichannel support, which allowed me to manage all my conversations from WhatsApp, Messenger, Instagram, email, and live chat in one place. 

I could also automate common questions and responses with chatbots and send personalized email campaigns to my customers. Tidio also integrated well with my eCommerce platform and other tools that I used. It gave me insights and analytics to measure customer satisfaction and chat performance. 

What you’ll like

• Mobile app to chat with customers from anywhere.
• Live typing to see what customers are typing in real time.
• Visitor list to view and filter website visitors and their details.
• Quick responses to create and use predefined messages and actions.

What you may not like

• Limited reporting features.
• Slower customer support.

Pricing: Starts at $0 (with limited features). Paid plan starts at $29/month.

7. HubSpot

Best for Chat Automation

I was looking for a better way to engage with my website visitors and convert them into leads. I had been using Chatra but found it too limited and expensive for my needs. Then, a friend who runs a successful online business suggested I try HubSpot. I decided to give HubSpot a try, and I was amazed by the results. 

HubSpot has a free chatbot builder software to help automate conversations, qualify leads, book meetings, and provide customer support. Its chatbots are integrated with its smart CRM to personalize messages and track interactions. 

HubSpot’s chat automation feature helped me save time, increase conversions, and delight customers. The platform also offered other tools for marketing, sales, and service.

What you’ll like

• Chatflows to create and customize chat widgets and chatbots.
• Team email to collaborate with your team and assign conversations.
• Contact management to store and update customer information and chat history.
• Meeting scheduler to book meetings with customers directly from the chat widget.

What you may not like

• Difficulty integrating with other third-party platforms.
• Limited customization options for the chat window.

Pricing: A free plan is available ( without chat routing). Paid plan starts at $20/month.

8. Tawk.to

Best for Visitor Monitoring

I used Tawk.to during the initial phase of my professional career.

This tool helped me to monitor and chat with visitors on my site, as well as on my mobile app and a customizable page. I could add unlimited agents and sites and communicate with my visitors without limitations.

One of the features I found very useful was visitor monitoring, which showed me the pages my visitors were on in real-time, how often they visited my site, and their entire customer journey. I could also see their location, language, and device information. This helped me to understand my visitors better and tailor my responses accordingly.

Tawk.to also offered many other features, such as translations, shortcuts, video and voice calls, screen sharing, ticketing, and a knowledge base. It is integrated with AI technology to suggest responses and create engaging content.

What you’ll like

• Unlimited agents to add as many agents as you need for free.
• Aliases to use different names and avatars for different websites.
• Ticketing system to manage and follow up on customer queries.
• Geo IP tracking to see your visitors’ location and their language.

What you may not like

• Issues related to data privacy and vulnerabilities.
• Less comprehensive features as compared to other Chatra alternatives.

Pricing: Free forever.

Also Read: 11 Best Tawk.to Alternatives for Improved Customer Service

9. Freshchat

Best for Real-Time Dashboard

I used FreshChat to communicate with my customers across different channels, such as web chat, email, phone, and social media. It was a great tool for providing personalized and timely support and generating leads and sales opportunities.

One of the features that I liked the most was the real-time dashboard, which showed me the status of all the conversations, the performance of the agents and bots, and the satisfaction of the customers. I could also see the customer’s journey, behavior, and profile, which helped me better understand their needs and preferences.

FreshChat was easy to set up and integrate with other Freshworks products, such as Freshdesk and Freshsales. It also had a user-friendly interface and a unified workspace for the agents. 

I recommend FreshChat to anyone wanting to engage their customers with smarter conversations on any channel.

What you’ll like

• Targeted campaigns to customer based on their behavior and attributes.
• Priority inbox to sort and prioritize chats based on urgency and response time.
• IntelliAssign to automatically assign chats to agents based on their workload and skills.
• SmartPlugs to fetch and display customer data from sources such as Shopify, Stripe, and Clearbit.

What you may not like

• Lack of features for large teams, such as the ability to create multiple teams or assign roles and permissions to different users.
• Poor customer support.

Pricing: A free plan is available. Paid plan starts at $12.02/month.

10. Re:amaze

Best for In-Chat Video Calls

Re:amaze is a helpdesk and customer messaging platform I have extensively used for customer service. It helped me provide exceptional customer support through various channels like live chat, email, social media, SMS, and VOIP. 

One of the features that I liked the most was the in-chat video calls, which allowed me to communicate with my customers face-to-face and build trust. I could also share my screen and show them how to use my products or troubleshoot any issues. 

Re:amaze also integrated AI technology into the help desk, giving me smart suggestions and feedback when needed. It translated messages from different languages and created content for my website and marketing campaigns. 

I highly recommend it to anyone who wants to work smarter and impress their customers.

What you’ll like

• Bots to automate customer service and provide instant answers.
• Re:amaze knowledge base to create and embed a FAQ page on your website.
• Shared inbox to manage all your chat, email, and SMS conversations in one place.
• Reamaze Cues to send proactive and contextual messages to customers based on their actions and attributes.

What you may not like

• Clunky and outdated backend interface.
• Occasional and abrupt shutdown of the chat window.

Pricing: Starts at $29/team member/month.

Get the Best Chatra Alternative for Your Business in 2024

As you can see, many Chatra alternatives are available in the market, each with strengths and weaknesses. To help you drill down your choices, I have recommended three options for you:

Option A: ProProfs Chat 

When it comes to communicating with individual customers according to their preferences, there’s no tool better than ProProfs Chat. And that’s the reason this tool occupies the topmost position on my list. With features like AI chatbots, timesheets, canned responses, and post-chat surveys, this tool gets you covered.

Option B: Tawk.to

If you are looking for free live chat software to manage your customer inquiries, Tawk.to can be your best bet. This tool comes with most of the features that other paid tool offers without compromising the quality. Its visitor monitoring feature can help you track the activities of your website visitors.

Option C: Re:amaze

Re:amaze can take you a step forward from boring live chat messages with its in-chat video feature. This multilingual platform comes integrated with a help desk system, which can come in handy while providing self-help options for your customers.

Though I have provided my recommendations, the best Chatra alternative for your business depends on your needs and preferences. Evaluate your requirements and make a calculated decision for the right tool to go with.

Learn More About Chatra Alternatives!

Q: What is Chatra?

Chatra is a live chat software designed for website communication. It enables real-time visitor interaction, offering features like chat customization, automated messages, and visitor tracking. Its user-friendly interface makes it easy for businesses to engage with website visitors and provide instant support.

Q: Why are businesses looking for Chatra alternatives?

Some businesses seek Chatra alternatives due to factors like pricing, specific feature requirements, or scalability needs that Chatra may not fully address. Alternative solutions offer more tailored features or cost-effective options that better align with their unique customer support needs.

Q: What features should you look for in Chatra alternatives?

When exploring Chatra alternatives, prioritize seamless integration, customization options, robust reporting, mobile responsiveness, and multichannel support. Efficient chat management, visitor tracking, and proactive chat invitations are also crucial for optimizing customer interactions and support.

Q: Are there any Chatra alternatives that integrate with popular CRM platforms? 

Yes, many Chatra alternatives, like ProProfs Chat, offer integration with popular CRM platforms such as BIGContacts, Salesforce, and HubSpot. This helps streamline customer interactions by syncing chat data with CRM systems, enhancing customer relationship management, and providing a holistic view of customer interactions.