10 Best Reamaze Alternatives for Enhanced Customer Support in 2024

Reamaze is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, Reamaze may not be the best fit for every business, especially if you want more features, integrations, or affordability. 

That’s why I have compiled a list of the top 10 best Reamaze alternatives for 2024 based on my years of experience in the industry. 

These alternatives to Reamaze offer advantages, such as better artificial intelligence capabilities and automation, more language support, and customer data insights.

Let’s get started!

Top 10 Reamaze Alternatives for 2024

What’s the credibility of this list?

I have first-hand experience with most of the tools on this list. However, I have also included tools recommended by my industry peers and top review sites.

1. ProProfs Chat

Best for Customization and Chatbots

I’m currently using ProProfs Chat, and it’s become an indispensable tool. This live chat software is feature-rich and incredibly user-friendly. It’s boosted my customer support and engagement efforts. The real-time chat capabilities are excellent, allowing me to connect with website visitors instantly.

One of its standout features is the chatbot software, which automates responses and handles routine queries, saving me time and ensuring a consistent user experience. ProProfs Chat also offers co-browsing, enabling me to assist users by navigating their screens with them.

The customization options are impressive, from chat widgets to canned responses tailor-made for my specific needs. The robust analytics help me track chat performance and make data-driven decisions. Overall, ProProfs Chat is a game-changer for enhancing customer support and boosting user satisfaction.

What you’ll like

• Automated greetings to proactively initiate conversations with users.
• Real-time visitor tracking to monitor user activity on your website.
• Intelligent chat routing to transfer chats to the right agents/departments.
• File transfer and co-browsing to share images, documents, and links during a chat session.

What you may not like

• Frequent updates on the AI chatbot can get overwhelming for new users.
• Free plan is limited to a single operator.

Pricing: ProProfs Chat offers a forever free plan for a single operator, but live chat pricing for 2+ operators starts at $19.99/agent/month.

2. Tidio

Best for Real-Time Visitor Tracking

Tidio is a versatile and user-friendly live chat and chatbot platform I relied on for customer engagement. With its intuitive interface and robust feature set, Tidio simplifies online communication. The chatbot builder allowed me to create custom automated responses, saving time and improving customer support efficiency.

One of the best features was its real-time visitor tracking, enabling me to proactively assist customers based on their behavior. Tidio’s multi-channel support ensured I could connect with visitors through chat, email, and even Facebook Messenger, all from a single dashboard. 

Its robust integrations with popular CRM systems and eCommerce platforms streamlined data management and customer interactions. Tidio’s customization options were awesome, letting me tailor the chat widget to match my website’s branding. 

Tidio offers an exceptional customer engagement solution that I wholeheartedly recommend.

What you’ll like

• Chatbots to automate conversations, collect leads, and provide self-service.
• Lyro AI for personalized and data-backed answers using natural language processing.
• Email marketing to send targeted campaigns to your customers.
• Reporting and analytics to get insights into your chat performance and conversion rates.

What you may not like

• Tidio’s paid plans can be expensive for small businesses.
• Difficult to learn and use, especially for users with limited technical experience.

Pricing: Starts at $0 (with limited features). Paid plan starts at $29/month.

3. Richpanel

Best for Multi-Channel Support

Richpanel is an exceptional customer support tool that I’ve had the pleasure of using. What truly sets it apart is its intuitive interface and robust feature set. The platform seamlessly integrates with various e-commerce systems, streamlining order management and customer communication.

What truly sets it apart is its integration of multi-channel communication, making it effortless to manage customer queries from various platforms. The user interface is intuitive and visually pleasing, ensuring that even complex tasks are easy.

Richpanel’s robust analytics provide valuable insights into customer behavior, enabling data-driven decision-making. The automation features are a game-changer, allowing for personalized, efficient responses to common queries. Its ticketing system also simplifies issue tracking and resolution.

What you’ll like

• A unified inbox for messages from email, live chat, social media, and SMS in one place.
• Customer timeline to get a complete history of customer interactions and orders.
• Automation rules to assign, prioritize, and resolve tickets faster and easier.
• Integrations with popular platforms such as Shopify and WooCommerce.

What you may not like

• Slow and unresponsive customer support.
• Richpanel’s reporting features are limited.

Pricing: Starts at $80/month.

4. Helpwise

Best for Automation

I recently discovered Helpwise, a fantastic communication and collaboration tool that came highly recommended by a trusted industry peer. After using it, I could attest to its impressive features. 

Helpwise streamlined email management, enabling easy team collaboration with shared inboxes and providing a unified inbox to access multiple email accounts in one place.

What set Helpwise apart was its automation capabilities, allowing for automated email assignment, tagging, and even creating custom workflows to streamline repetitive tasks. The robust analytics and reporting features helped track team performance and customer interactions. 

Additionally, Helpwise supported integrations with popular apps, extending its functionality further. My industry peer was right; Helpwise was a valuable addition to our workflow, enhancing productivity and simplifying email communication for our team. 

It is a must-try for anyone seeking efficient email management and collaboration solutions.

What you’ll like

• A shared inbox software for efficient team email management and collaboration.
• Email templates and snippets for professional and consistent customer responses.
• Team chat for communication, mentions, and task assignments within the inbox.
• Email tracking and analytics for open, click, reply, and bounce rates.

What you may not like

• A steep learning curve.
• It can be glitchy and unreliable, with users reporting problems such as messages not being delivered or chats being dropped.

Pricing: Starts at $12/user/month.

5. Gorgias

Best for Integration With eCommerce Platforms

Having relied on Gorgias as a Reamaze alternative, I can attest to its impressive features. Gorgias excels in streamlining customer support. The automated responses feature is a time-saver, effortlessly handling repetitive inquiries. 

Its intuitive interface allows effortless navigation, while the macro library offers an extensive range of pre-written responses, further enhancing efficiency. What sets Gorgias apart is its integration capability; it effortlessly connects with various e-commerce platforms, ensuring a tailored and personalized customer experience.

The reporting and analytics tools provide valuable insights into support team performance and customer satisfaction. Gorgias truly shines in optimizing workflows, enabling easy collaboration and team management. 

With its tagging system and advanced search functionality, finding past interactions becomes easy. If you’re searching for a versatile customer support solution, Gorgias is a solid choice.

What you’ll like

• eCommerce integrations for seamless customer support.
• Rules engine to automate tagging, assigning, closing, or escalating tickets.
• Detailed reports to measure your support performance and revenue impact.
• Macros to send customized responses based on customer attributes, order status, or ticket type.

What you may not like

• Gorgias can be complex and overwhelming for new users.
• Poor customer support, with users reporting long wait times.

Pricing: Starts at $10/50 tickets/month.

6. Delight Chat

Best for Co-Browsing

Delight Chat proved to be an exceptional Reamaze alternative during my past usage. Its rich features significantly enhanced my customer support experience. I effortlessly managed a high volume of inquiries thanks to its intelligent automation. 

Integrating multichannel support ensured I never missed a message, be it from email, social media, or live chat. The robust analytics provided deep insights into customer behavior, empowering me to make data-driven decisions.

The customizable chat widgets were visually appealing and user-friendly, enhancing the customer experience. Additionally, I loved its co-browsing feature, which allowed me to assist customers in real time by sharing their screens. 

Delight Chat’s scalability and cost-effectiveness made it an ideal choice for businesses of all sizes. My time spent on customer support was significantly reduced, making it an essential part of my customer service toolkit.

What you’ll like

• Omnichannel to manage all your customer conversations in one dashboard.
• Shared inbox and collaboration features that help you work with your team members.
• Workflows to automate responses, set reminders, and trigger actions. 
• Customizable widgets and themes to match your chat widget with your brand identity.

What you may not like

• Limited features compared to other chat tools, such as live chat transcripts, offline messaging, and chatbots.
• A limited number of templates and customization options.

Pricing: Starts at $49/month.

7. Help Scout

Best for Shared Inbox 

Help Scout is an exceptional customer support tool that I’ve relied on extensively. Its intuitive interface streamlined communication and issue resolution. 

The shared inbox feature was a key highlight that ensured my team stayed on top of customer inquiries, preventing overlap or missed messages. Canned responses helped me save time by allowing quick, consistent answers to common queries. 

One key advantage of Help Scout, when compared to Reamaze, is its robust reporting and analytics. It provided in-depth insights into customer interactions and response times, enabling me to make data-driven decisions. 

Moreover, the knowledge base feature was excellent for self-service support. It was easy to create and maintain, empowering customers to find solutions independently.

Help Scout’s integrations with other tools and mobile apps further enhance its usability. Its reliability and feature-rich offering made it my preferred choice for customer support.

What you’ll like

• Shared inbox to manage your email conversations.
• Beacon to create a self-service knowledge base.
• Reports and satisfaction ratings to measure your support performance.
• Integrations with other tools such as Slack, Zapier, Shopify, WordPress, and more.

What you may not like

• Lacks features like skill-based routing and chat transcripts.
• Expensive, especially for small businesses.

Pricing: Starts at $20/user/month.

8. Freshdesk

Best for Reports and Analytics 

Freshdesk has been a saver in my customer support journey. With its user-friendly interface and robust features, it’s a top-tier helpdesk software. I’ve used it many times, and it’s clear that Freshdesk excels in delivering efficient, multi-channel support.

The automation features offered by Freshdesk significantly reduce response time. The reporting and analytics tools are top-notch, helping me make data-driven decisions for my support team. 

Compared to Reamaze, Freshdesk wins due to its scalability and comprehensive functionality. While Reamaze is competent, Freshdesk’s intuitive design and extensive features offer a more versatile solution for businesses of all sizes, making it my go-to choice for customer support.

What you’ll like

• A knowledge base to create a self-service portal.
• Omnichannel support to manage all your customer conversations in one place.
• Collaboration with your team members using shared ownership and linked tickets.
• Ticketing system to resolve tickets faster using filters, views, workflows, and SLAs.

What you may not like

• Lack of features for large teams, such as the ability to create multiple teams or assign roles and permissions to different users.
• Poor customer support.

Pricing: A free plan is available. Paid plan starts at $12.02/month.

9. Zendesk

Best for Ticketing System

Zendesk is a top-rated customer support solution, hailed by numerous review sites and endorsed by countless satisfied users. Renowned for its robust features, Zendesk empowers businesses to deliver exceptional service. 

Its versatile ticketing system streamlines issue resolution, ensuring efficient customer interactions. With customizable workflows and automation, Zendesk adapts to your unique needs, optimizing agent productivity. The platform’s knowledge base and self-service options enable customers to find answers effortlessly. 

Offering multi-channel support, Zendesk manages inquiries from email, chat, and social media in one unified inbox. Analytics and reporting tools provide valuable insights, aiding data-driven decision-making. Zendesk’s scalability ensures it caters to both small businesses and large enterprises.

What you’ll like

• AI-powered chatbots for automated responses and routing.
• Integration with Zendesk Support for a seamless customer experience.
• Ticketing system for tracking and managing customer inquiries.
• Performance analytics and reporting for continuous improvement.

What you may not like

• Limited customization options.
• Pricing is at the higher end for small businesses and startups.

Pricing: Starts at $55/agent/month.

10. Gladly

Best for Accessing Customer Profiles

Gladly proved to be an invaluable addition to my professional toolkit. This customer service platform boasted a robust set of features that were incredibly efficient in my day-to-day tasks. 

Its intuitive interface streamlined communication, ensuring seamless interactions with customers. The ability to unify all channels – email, chat, phone, and social media – in one place simplified managing inquiries.

One standout feature was its comprehensive customer profiles, which offered a 360-degree view of each customer, enabling personalized support. Automated workflows helped to prioritize and route requests effectively, saving time and reducing response times. 

Additionally, the software’s integrations with CRM systems and knowledge bases enhanced productivity. My experience with Gladly was marked by improved customer service efficiency, making it an indispensable tool for any customer-focused professional.

What you’ll like

• Chatbots, IVR, knowledge base, and task management.
• Personalization of responses based on customer profiles.
• Self-service features to help you save time and improve efficiency. 
• The customer timeline that shows customer interactions, preferences, feedback, and purchases across all channels.

What you may not like

• Gladly is a complex tool with a steep learning curve.
• Gladly is not well-suited for all industries.

Pricing: Starts at $180/month.

Get the Best Reamaze Alternative for Your Business in 2024

As you can see, many Reamaze alternatives are available in the market, each with strengths and weaknesses. To help you drill down your choices, I have recommended three options for you:

Option A: ProProfs Chat 

When it comes to communicating with individual customers according to their preferences, there’s no tool better than ProProfs Chat. And that’s the reason this tool occupies the topmost position on my list. With features like canned responses, chat transcripts, intelligent chat routing, and AI-powered chatbots, this tool gets you covered.

Option B: Gorgias

If you are looking for a live chat tool that can easily integrate with your eCommerce business, Gorgias can be your best bet. With an extensive library of pre-written responses, this alternative to Reamaze can help you save time that goes into answering repetitive inquiries.

Option C: Zendesk

Zendesk is the go-to tool for businesses looking to get rid of their ticket management woes. This tool comes with advanced automation capabilities, detailed reports, and multi-channel functionality. 

Ultimately, the best Reamaze alternative for your business depends on your needs and preferences. Evaluate your requirements and make a calculated decision for the right tool to go with.

Learn More About Reamaze Alternatives!

Q: What is Reamaze?

Reamaze is a customer communication and support platform that helps businesses manage customer inquiries, provide real-time chat support, and streamline communication across various channels like email, social media, and live chat. It offers tools to improve customer engagement and resolve issues effectively.

Q: Why are businesses looking for Reamaze alternatives?

Some businesses seek Reamaze alternatives due to factors like pricing, specific feature requirements, or scalability needs that Reamaze may not fully address. Alternative solutions offer more tailored features or cost-effective options that better align with their unique customer support needs.

Q: What features should you look for in Reamaze alternatives?

When considering Reamaze alternatives, key features to look for include multi-channel support, ticketing systems, knowledge base integration, automation, reporting and analytics, scalability, and customization options. It’s important to choose a solution that suits your business’s specific customer communication and support requirements.

Q: Are there any Reamaze alternatives that integrate with popular CRM platforms? 

Yes, many Reamaze alternatives, like ProProfs Chat, offer integration with popular CRM platforms such as BIGContacts, Salesforce, and HubSpot.