10 Best Healthcare Chatbots for Your Business in 2024

Time is of biggest essence when it comes to driving growth for your healthcare business. What better than a healthcare chatbot to save time by automating your customer support efforts.
With years of experience in the industry, I understand that selecting the best healthcare chatbot for your business can be challenging. To ease this process, I’ve curated a list of the top 10 healthcare chatbots to enhance and expedite your healthcare support in 2024.

Top 10 Healthcare Chatbots for 2024

I have first-hand experience with most of the tools on this list. However, I have also included tools recommended by my industry peers and top review sites.

1. ProProfs Chat

Personalized Messages and Automated Greetings

ProProfs Chat is a healthcare chatbot that helps me communicate with my patients and provide them with the best care possible. It allows me to answer their queries, book appointments, send reminders, collect feedback, and more. 

ProProfs Chat also integrates with my existing tools, such as CRM and billing systems, to make my workflow more efficient and seamless. 

One of the features that ProProfs Chat is best known for is its ability to create personalized chat messages and automated greetings on my website based on the visitor’s behavior and preferences. It also adapts to the patient’s mood and tone and uses emojis and gifs to make the conversation more human and friendly.

Using chat transcripts, I can even track my past patient conversations for better diagnosis. I have been using ProProfs Chat for a few months and am thrilled with the results. It has helped me improve my patient satisfaction and retention, as well as reduce my operational costs and workload.

What you’ll like:

• Pre-chat form to collect visitor information before starting a chat session.
• Chat routing to other agents or departments based on the visitor’s needs.
• Bot performance reports to analyze and monitor your chatbot’s performance.
• Visitor tracking to track visitor behavior, location, and referral source on your website.

What you will not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. Ada

Best for Intelligent Symptoms Assessment

As a healthcare provider, I was looking for a chatbot solution that could improve the quality and efficiency of my service. I came across Ada’s healthcare chatbot and decided to try it. I was impressed by how Ada could handle various customer interactions and provide them with relevant and reliable information.

One of the features that stood out for me was Ada’s Intelligent Symptoms Assessment. Ada could ask the customer a series of questions and analyze their symptoms to provide a possible diagnosis and treatment options. 

If needed, Ada could also refer the customer to a nearby doctor or pharmacy. This feature helped me reduce the waiting time and increase the satisfaction of my customers.

Ada was a great addition to my business. Setting up, customizing, and integrating with my existing systems was easy. It also helped me to save costs and resources. I recommend Ada to anyone looking for a smart and effective chatbot for healthcare.

What you’ll like:

• Cognitive Behavioural Therapy (CBT) to help patients with mental health issues.
• AI-powered database to understand symptoms and provide a diagnosis. 
• Patient calendars to set up medication and appointment reminders.
• Feedback surveys to assess patient satisfaction.

What you may not like:

• Slower customer support.
• Occasional glitches with the chatbot window.

Pricing: Custom pricing.

Read more: 12 Essential Chatbot Features to Consider in 2024

3. Buoy Health

Best for Triage System

I used Buoy Health to provide a virtual triage service for my online health platform a few years back, and I was very satisfied with the results.

Buoy Health uses natural language processing and artificial intelligence to thoroughly assess your symptoms, providing valuable insights into what’s going on. It also offers tailored recommendations, guiding you to appropriate healthcare resources like doctors, clinics, or telemedicine. 

What I really liked about Buoy Health was its triage recommendations, which are based on thousands of research paper data points and the latest medical information. This ensures a high-quality and accurate diagnosis and referral. 

Buoy Health helped me improve the user experience and quality of care for my platform and reduce the burden on emergency departments. I highly recommend Buoy Health to anyone who needs a symptom checker and care finder.

What you’ll like:

• A follow-up text service to the user after the chat.
• Articles written by clinicians that provide reliable and relevant information.
• Buoy Community to hear from other people who have experienced similar symptoms.
• A personalized dashboard to manage health benefits, health records, and health goals.

What you may not like:

• Inadequate follow-up or guidance for users with complex or ongoing medical conditions.
• Recommendations are influenced by commercial partnerships with pharmaceutical companies.

Pricing: Custom pricing.

Also Read: Live Chat for Customer Support: A Complete Beginner’s Guide 2024

4. Kore.ai

Best for Appointment Management

I used Kore.ai to create a virtual assistant for my online business. Kore.ai is a platform that provides advanced AI technology to build conversational and generative AI applications. 

I was impressed by how easy it was to design, test, train, deploy, and manage my virtual assistant using the no-code tools provided by Kore.ai. I could also choose from various language models and infrastructure options to suit my needs. 

One of the features that I liked the most was the appointment management. My virtual assistant could automatically schedule appointments with my customers, send reminders, and handle rescheduling requests. This saved me a lot of time and hassle. Kore.ai also helped me optimize the customer and employee experience by providing analytics and feedback. 

I recommend Kore.ai to anyone who wants to leverage AI to enhance their healthcare business.

What you’ll like:

• Conversational AI engine with advanced NLP and dialog management capabilities.
• Omnichannel support and integration with voice and messaging platforms.
• Robust analytics and insights to optimize chatbot performance.
• Enterprise-grade security and compliance.

What you may not like:

• Highly expensive for small businesses.
• Limited customization options for the chatbot’s window.

Pricing: Starts at $400-$500/month.

5. Juji.io

Best for Chatbot Analytics

I used Juji.io to create and manage cognitive AI chatbots for my healthcare platform. Juji.io is a no-code tool that offers pre-built, powerful chatbots with human soft skills, such as active listening and reading between the lines. I could customize the chatbots to suit my specific needs and integrate them with my existing applications.

One of the best features of Juji.io is the chatbot analytics, which helped me analyze the user’s questions and responses during conversations in real-time. These insights help me personalize the experience and boost the outcomes for each website visitor. 

I could also monitor the chatbot’s performance and user feedback to improve the chatbot’s quality and effectiveness.

Juji.io is an excellent tool for anyone leveraging cognitive AI to enhance online services and interactions. It is easy to use, flexible, and powerful. I highly recommend it.

What you’ll like:

• FB Messenger chatbot to automate interactions on Facebook.
• Pre-trained chatbots with personality and empathy traits.
• Customizable chatbot behaviors and responses.
• Chatbot persona to match your brand and tasks.

What you may not like:

• Unnatural conversation flow.
• Lack of sensitivity to cultural differences in language, etiquette, or healthcare practices.

Pricing: Starts at $25-$30/month.

Read More: How to Create Chatbot for a Website (Step-by-Step Guide)

6. Hyro.ai

Best for Insights

I used Hyro.ai to create a conversational AI assistant for my healthcare website. I was amazed by how easy and fast it was to set up and deploy. It can handle unlimited calls and messages across multiple channels, such as call centers, websites, mobile apps, SMS, etc. 

One of the features that I liked the most was the ability to collect actionable insights from conversational data, which helped me improve my customer engagement and satisfaction. 

Hyro.ai also has a low cost of ownership, as it does not require any coding or complex integrations. It simply plugs into existing data sources and adapts to any changes. Hyro.ai is one of the best healthcare chatbots for anyone who wants to automate conversations and deliver better outcomes with less effort.

What you’ll like:

• Prescription refill to get immediate access to pharmaceutical information.
• Dynamic and contextual natural language generation and understanding.
• Smart routing to transfer complex cases to the right agents/departments.
• Cross-channel communication across web, mobile, SMS, and messaging apps.

What you may not like:

• Overly simplistic responses.
• Difficulty handling emotional queries.

Pricing: Starts at $50-$60/month.

7. Kommunicate

Best for Bot-to-Human Hand-Off

I used Kommunicate to automate my customer service for my healthcare business with the help of AI chatbots. Setting up and integrating with my website and app was very easy. 

I could create my chatbots using the Kompose bot builder, which had a simple and intuitive interface. I could also train the bots on my data and customize them according to my brand image and requirements.

The best feature of Kommunicate was the seamless bot-to-human hand-off. Whenever the bots could not handle a query, they would transfer the conversation to a live agent, who could access the user information, events, and conversation history from the dashboard.

Kommunicate also provided me with powerful analytics and insights for both humans and bots. I could see how well the bots were performing, the common intents and queries of my customers, and how I could improve customer satisfaction and retention.

What you’ll like:

• Mobile SDK to integrate chatbot to your Android and iOS devices.
• Smart routing and escalation to the right agents when needed.
• Chatbot analytics and feedback collection for improvement.
• Stored chat transcripts for future reference.

What you may not like:

• Slower customer support.
• Abrupt shutdown of the chat widget.

Pricing: Starts at $100/month.

8. SmartBot360

Best for SMS Follow-Ups

I used SmartBot360 to create a chatbot for my healthcare business. It was easy and fast to set up, and I could customize it according to my needs. Smartbot360 is a HIPAA-compliant chatbot platform that provides secure communication between patients and providers. 

One of the features that I liked the most was the SMS follow-up. It allowed me to send automated reminders and confirmations to my patients via text messages and receive their feedback and questions. This helped me to increase patient engagement and satisfaction, as well as to reduce the workload of my customer service staff. 

Smartbot360 also has natural language understanding, which enabled my chatbot to understand the intent and context of the conversations and to provide relevant and accurate responses. 

I was very impressed by the performance and functionality of Smartbot360, and I would recommend it to anyone looking for a healthcare chatbot solution.

What you’ll like:

• User-friendly chatbot editor with drag-and-drop functionality.
• Pre-defined chatbot scenarios and templates.
• Appointment scheduling and reminder system.
• Patient intake and screening forms.

What you may not like:

• Limited customization options.
• Higher pricing as compared to other healthcare chatbots.

Pricing: Starts at $189/month.

9. Sensely

Best for Conversation Builder Toolkit

Sensely is a tool that enables you to create and customize your own conversational AI solutions for health and wellness. I used Sensely’s chatbot to develop a virtual assistant for my fitness app, and I was impressed by how fast and easy it was. 

The chatbot has a user-friendly interface that helped me design my chatbot’s personality, appearance, and behavior. I could also choose from various characters, languages, and voice variations or create my own from scratch. 

What I loved the most about Sensely was its conversation builder toolkit, which allowed me to create custom conversations in minutes using simple, intuitive design tools. I could also leverage world-class healthcare content and evidence-based interventions from Sensely’s skills library. 

Sensely helped me engage with my users, provide personalized guidance, and increase retention. I highly recommend Sensely’s chatbot to anyone who wants to create a conversational AI solution for health and wellness.

What you’ll like:

• Avatar-based chatbot interface with human-like expressions and gestures.
• On-demand access to NHS services and guided medical advice 24/7.
• Medication adherence and chronic disease management.
• Symptom checker and triage system.

What you may not like:

• Excessive focus on mental health may not be suitable for users with physical health concerns.
• Unable to handle medical emergencies or situations requiring immediate medical attention.

Pricing: Custom pricing.

10. Woebot Health

Best for LLM (Large Language Model)

Woebot Health is a tool that provides mental health care to people who need it. I used the Woebot Health chatbot to support my customers, who were looking for effective and affordable ways to cope with their emotional challenges. 

The chatbot is easy to use and integrates with various platforms and systems. It uses natural language processing and artificial intelligence to deliver evidence-based interventions based on cognitive behavioral therapy. 

Woebot Health chatbot is best known for its ability to use Large Language Models (LLMs) to understand user input and route to content written by a human. This ensures a high-quality and personalized conversational experience. 

This platform helped me improve the satisfaction and loyalty of my customers and increase the value and reach of my services. I highly recommend the Woebot Health chatbot to anyone who wants to provide mental health care at scale.

What you’ll like:

• Cognitive behavioral therapy-based chatbot conversations.
• Personalized content and recommendations.
• Friendly and supportive chatbot personality.
• Mood tracking and progress reports.

What you may not like:

• Lack of personalized conversations.
• Abrupt shutdown during conversations.

Pricing: Starts at $30-$40/month.

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Get the Best Healthcare Chatbot for Your Business in 2024

As you can see, many healthcare chatbots are available in the market, each with strengths and weaknesses. To help you drill down your choices, I have recommended three options for you:

Option A: ProProfs Chat

ProProfs Chat can be your best bet if you are looking to engage your website visitors with personalized messages. This easy-to-set-up chatbot platform comes with many features like pre-chat forms, stored chat transcripts, bot performance reports, and detailed post-chat surveys.

Option B: Kore.ai

If you are looking for a healthcare chatbot that can help you with appointment management, Kore.ai can be your tool to go. This omnichannel platform offers comprehensive analytics that can help you optimize your chatbot’s performance.

Option C: SmartBot360

SmartBot360 is an awesome tool if you are a business trying to retain your existing customers with SMS follow-ups and a robust reminder system. With its patient intake and screening forms, you can gather important information about your prospects.

If I were to recommend my favorite healthcare chatbot solution, I would always go with ProProfs Chat because of its comprehensive set of features. The swift transition from chatbot to human agents for complex issues is an added advantage that always proves beneficial. You can even try its forever-free plan before actually investing in the software.

Learn More About Healthcare Chatbot!

Q: What are healthcare chatbots?

Healthcare chatbots are AI-driven virtual assistants designed to interact with users in the healthcare domain. They can provide information, answer queries, schedule appointments, and even offer basic medical advice using natural language processing and machine learning algorithms.

Q: How can healthcare chatbots revolutionize the health industry?

Healthcare chatbots revolutionize the industry by enhancing accessibility, efficiency, and patient engagement. They streamline appointment scheduling, offer instant medical information, and reduce administrative burdens, ultimately improving healthcare delivery and outcomes.

Q: What are the benefits of healthcare chatbots?

Healthcare chatbots offer 24/7 accessibility, prompt responses, personalized interactions, and efficient appointment scheduling. They can also reduce healthcare costs, enhance patient engagement, and provide valuable data for healthcare providers to improve services.

Q: What are some use cases of healthcare chatbots?

Healthcare chatbots find applications in appointment scheduling, medication reminders, symptom checking, virtual health consultations, and health education. They assist in triaging patients, monitoring chronic conditions, and providing mental health support, contributing to a more connected and efficient healthcare ecosystem.