You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with:
“Need help finding the right fit?”
Seconds later, it’s suggesting styles, offering discounts, and making your shopping experience effortless.
And that’s how AI sales chatbots make online shopping a joy!
Having built and grown businesses myself, I’ve seen how these little digital helpers can make a big difference. They’re always available, quick to respond, and know just what to say to keep customers interested and happy.
In this blog, I’ll discuss everything about AI sales chatbots, their benefits, and future trends, along with the top chatbot choices to grow your business by leaps and bounds.
What Is an AI Sales Chatbot?
An AI sales chatbot is like having a smart assistant on your website—interacting with visitors, answering questions, booking appointments, and helping close deals 24/7. It connects with your CRM, speaks multiple languages, and makes every interaction feel personal. What makes it even better is that it’s easy to set up, customizable, secure, and takes a huge load off your team, all while boosting your ROI.
What makes it awesome?
- It engages visitors 24/7, capturing leads even when you’re off the clock.
- Real-time translation helps you connect with customers worldwide.
- You can customize it to match your brand, which is perfect for agencies and resellers.
- It’s easy to set up and needs hardly any training.
- Plus, it keeps data safe with built-in GDPR compliance.
Spotlight on the Top 3 AI Sales Chatbots: A Quick Overview
Busy day ahead? Quickly explore my 3 top picks!
Option A: ProProfs Chat
ProProfs Chat offers a smart chatbot solution that answers questions, books appointments, and boosts conversions 24/7. It integrates with CRMs, offers multilingual support, and personalizes interactions. Easy to set up and secure, it reduces workload and helps businesses grow efficiently with real-time, human-like conversations.
Option B: Ada
Ada is a powerful, no-code AI sales chatbot with an intuitive platform for building and managing chatbots. It supports seamless integrations with websites, email, and SMS to enhance sales and customer support. The tool ensures reliability, scalability, and efficiency for businesses looking to optimize customer interactions.
Option C: HubSpot
Drift is an AI-powered sales chatbot that offers personalized, human-like conversations for B2B businesses. It excels in real-time lead qualification and uses natural language processing to understand context. However, it may require a learning curve for teams new to AI systems.
List of Top 10 Sales Chatbots to Boost Your Business Growth
After testing several AI chatbot tools myself and gathering insights from industry experts, I’m excited to present the list of the 10 best sales chatbots to boost your sales strategy.
Before the deep dive, here’s a quick peek at the top 10 sales chatbots!
1. ProProfs Chat – Best for 24/7 Delightful Customer Support with AI Chatbots
I’ve been using ProProfs Chat for a couple of years now, and it’s proved to be the best solution for generating leads and boosting sales. What I love most is its ability to engage customers 24/7, even when my team is offline. The chatbot responds instantly, engaging leads and boosting sales until an agent steps in.
Setting up and customizing the AI chatbot is quite easy. I’ve been able to create workflows easily, adjust the chatbot’s responses, and ensure it matches our brand’s tone. The best thing is that a chatbot can be trained using your knowledge base and website data.
Plus, the bot effectively handles commonly asked questions and directs customers to the right resources, allowing our agents to focus on more complex issues. It’s a great tool for both boosting sales and providing excellent support around the clock.
What You’ll Like:
- Automatic chat routing to transfer chats to the appropriate agents
- Seamless transfer of chats to human agents when needed
- Canned responses to quickly address common customer queries
Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/user/month.
User Rating: ⭐4.8 (Capterra)
Capterra Review:
“ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.”
Here is how Horse Saddle Shop leveled up its customer experience with ProProfs Live Chat, offering 24/7 support, boosting future sales, and delighting international buyers with instant translation.
2. Zendesk – Best for Zendesk Users
Image Source: Getvoip.com
Zendesk offers a robust suite of customer service tools, including AI-powered chatbots designed to improve sales and support interactions. Zendesk’s AI chatbot seamlessly integrates with its suite of customer support tools, making it ideal for existing Zendesk users.
A key strength of Zendesk’s AI chatbot is its ability to deliver precise answers from a vast knowledge base. The chatbot can be seamlessly integrated with various channels, such as your website, messaging apps, and social media platforms, ensuring a consistent customer experience across all touchpoints.
You can customize Zendesk’s AI chatbots to align with your brand’s tone for better engagement. Plus, with advanced analytics and reporting capabilities, you can track chatbot performance and identify areas for improvement, ensuring your sales and support efforts are always optimized.
What You’ll Like:
- Seamless handoff to transfer qualified leads to human agents when needed
- Answer bot to provide instant answers to common pre-sales questions
- Multilingual support to engage with potential customers in their native language
Pricing: Starts at $19/agent/month.
User Rating: ⭐ 4.3 (G2)
G2 Review:
“I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place.”
Pricing: Starts at $19/agent/month.
3. Hubspot – Best for Conversational Lead Generation
Image Source: HubSpot
I used HubSpot’s AI sales chatbot for a couple of months, and it was a great experience. The chatbot made lead qualification, meeting scheduling, and follow-ups incredibly simple, saving my team a lot of time. It really helped improve our efficiency and kept things running smoothly.
For businesses focused on lead generation, HubSpot’s chatbot is a powerful tool for driving sales. It captures visitor information and helps convert them into qualified leads without manual intervention. Whether sharing product details or automating follow-ups, it handles everything flawlessly.
The reporting features were another highlight for me. I could easily track the chatbot’s performance and use the insights to tweak our strategies. In my opinion, it’s a reliable tool for automating sales and driving better results.
What You’ll Like:
- Meeting scheduling to enable automated scheduling of meetings
- Ticket creation to convert chats into support tickets
- Customizable workflows to tailor chat responses to customer needs
Pricing: Starts at $15/seat/month.
User Rating: ⭐ 4.4 (G2)
G2 Review:
“love that it is fully integrated with our CRM Hubspot, so all the data is collected and stays where it needs to be in order for us to take the best decisions in regarding of our marketing campains. Also, it is great to automate tasks and scale inbound marketing, really a great fit for our SaaS business. Very easy to implement and easy to use, specially if you already use Hubspot as your CRM.”
4. Ada – Best for Omnichannel Customer Support Automation
Image Source: Salesforce
Ada is a great option for an AI sales chatbot, especially because it offers an intuitive, no-code platform. I appreciate how easy it is to build and manage chatbots without needing any technical skills. Its Reasoning Engine™ allows the chatbot to handle intelligent, context-aware conversations that improve over time.
What really impressed me is Ada’s ability to integrate with various channels like websites, email, and SMS. This makes it super versatile for businesses wanting to streamline their sales process and engage with customers across multiple platforms.
I also love how Ada automates tasks, saving a ton of time and effort while delivering personalized experiences. It’s perfect for scaling customer support without losing that human touch, and the platform’s security and compliance make it reliable for enterprise-level businesses.
What You’ll Like:
- Reasoning Engine™ to handle complex queries intelligently
- No-code interface to easily build and manage chatbots.
- AI-driven Insights to continuously optimize chatbot performance
Pricing: Custom pricing.
User Rating: ⭐ 4.7(Capterra)
Capterra Review:
“I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good.”
5. ChatLab – Best for Live chat Transition
Image Source: WordPress
I found ChatLab to be a highly effective AI sales chatbot for boosting website interactions. Its integration is smooth, and the setup process is incredibly simple—no coding required. In just minutes, you can have a fully functional chatbot on your website, ready to engage visitors and improve their experience right from the start.
Another major feature is its live chat transition, allowing the chatbot to hand over conversations to human agents when needed smoothly. This combines AI and human support to address customer concerns efficiently, improving the overall experience.
Plus, ChatLab’s customization options allow businesses to fully brand their chatbot, making it an extension of their company’s identity. Users can adjust avatars, colors, and even the chatbot’s behavior, providing a tailored experience that aligns with their branding.
What You’ll Like:
- Live chat transition to seamlessly hand over to human agents.
- Customization options to personalize chatbot appearance and behavior.
- Custom AI API actions to Integrate with backend systems via API
Pricing: Starts at $18/month.
User Rating: ⭐ 5.0 (Ratingfacts)
Ratingfacts Review:
“Chatbot is very easy and fast solution to get intelligent bot support in website Almost effortless implementation good documentation and customer support. Totally recommend.”
6. Intercom – Best for Mobile Chatbots
Image Source: Uchat
Intercom’s AI chatbot feels like having an extra team member dedicated to making sales conversations smoother. With its “Fin AI Copilot,” it not only answers customer questions instantly but also adapts to their unique needs using your business data. Intercom leads the way in providing mobile chatbots that ensure smooth communication across devices.
I like how seamlessly it integrates with your sales flow. Whether it’s customizing responses, automating follow-ups, or engaging customers across platforms like WhatsApp or email, it makes interactions consistent and impactful. Its multilingual abilities are exceptional too.
Intercom doesn’t just stop at conversations; it helps you grow. Its insights into customer queries and performance empower you to refine strategies and enhance service. It’s not just a tool; it’s like having a smart sales assistant always ready to help.
What You’ll Like:
- AI ticket autofill to simplify and speed up ticket resolution
- Automated answers to handle repetitive queries efficiently
- Behavioral targeting to tailor responses based on user actions
Pricing: Starts at $29/seat/month.
User Rating: ⭐ 4.5 (G2)
G2 Review:
“Intercom is primarily easy to use. I can easily find whatever tools I need. Chat and series are really helpful. Depending on data you have, implementation may last a little long. Customer support is helpful and all integrations i need are there. I use it 3-4 times a week.”
7. Drift – Best for Real-time Lead Qualification
Image Source: Drift
Drift offers an AI-powered sales chatbot that focuses on providing a seamless and personalized experience for B2B businesses. Its key feature is its ability to engage visitors with human-like conversations. The platform is designed for speed and ease, and it can handle up to 60+ pre-built conversation topics right out of the box
With Drift, lead qualification happens in real-time, helping sales teams prioritize high-quality prospects. Its AI-powered capabilities ensure no lead is overlooked. The chatbot learns your business’s tone and context, improving the interaction with visitors over time.
While Drift offers a user-friendly interface, beginners may need time to fully harness its advanced features, particularly if they’re new to AI or chat tools.
What You’ll Like:
- Lead routing to route qualified leads to the right team member instantly
- AI-Powered playbooks to automate sales workflows based on customer intent
- Automated meeting scheduling to automatically schedule calls and demos with prospects
Pricing: Contact the sales team.
User Rating: ⭐ 4.5 (Capterra)
Capterra Review:
“It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you’re just looking for a site lead service, it does that really well also, without being overwhelming.”
8. Crisp – Best for Creating Engaging Dialogues with Cutting-Edge Chatbot Technology
Image Source: Crisp
A friend of mine recently used Crisp as their AI sales chatbot, and their experience was positive. They appreciated how it streamlined customer interactions, especially through personalized, automated conversations. The ability to qualify leads and handle basic queries efficiently saved a lot of time for their sales team.
I’m impressed by Crisp’s ability to use AI for personalized conversations, enabling businesses to engage prospects with human-like interactions. It also automates tasks like qualifying leads, scheduling meetings, and answering frequently asked questions.
However, a potential downside is its reliance on pre-defined workflows, which may limit flexibility for businesses with unique or evolving needs. Despite this, Crisp remains a solid option for most sales teams.
What You’ll Like:
- Shared inbox to manage all conversations from one central platform
- Analytics dashboard to track key metrics and measure chatbot performance
- Product recommendations to suggest relevant items
Pricing: Starts at $95/month.
User Rating: ⭐ 4.5 (G2)
G2 Review:
“Super easy to use, extremely powerful feature sets, for a very affordable price. Also very easy to implement. We use it every day.”
9. Aivo – Best for Creating Automated Conversational Journeys
Image Source: Aivo
I’ve heard a lot of positive feedback about Aivo, especially from companies who use it to automate and refine their customer interactions. Its seamless integration with channels like WhatsApp and Instagram allows businesses to meet customers where they already are, streamlining the entire process
What really caught my attention was how Aivo uses generative AI to create personalized conversations. It ensures that each interaction feels relevant and timely, offering a truly tailored experience. I’ve seen it work wonders in industries like banking and retail, where understanding customer needs is key.
Aivo’s reporting and analytics features are also beneficial for businesses. They give businesses a complete view of customer interactions, making it easier to track engagement, fine-tune processes, and improve overall service.
What You’ll Like:
- Proactive notifications to send personalized messages to engage users
- Transactional conversations to facilitate secure transactions within the chat
- Sales automation to handle product communication and upselling
Pricing: Contact the sales team.
User Rating: ⭐ 4.5 (G2)
User Review:
“The immediate support and ease of use. The help is a manual with easy access and with videos and images of its implementation. From the customer’s perspective, it is very easy to use and understand.”
10. Chatfuel – Best for Building Facebook Messenger Bots
Image Source: Chatfuel
Chatfuel is a top choice for businesses looking to build Facebook Messenger bots quickly and effectively. It’s beginner-friendly, offering a no-code platform that simplifies bot creation while catering to both small and large businesses. Its user-friendly interface makes designing sales-focused conversations effortless.
One of Chatfuel’s key strengths is its ability to automate lead generation and customer engagement. It integrates with tools like Shopify and Google Sheets, making it easy to manage sales workflows and sync data. Plus, its AI-powered chatbots offer personalized responses that boost customer satisfaction.
However, Chatfuel’s primary focus on Facebook Messenger might limit its use for businesses looking for multi-channel support. Despite this, it remains a robust solution for those targeting Messenger audiences, offering seamless automation and enhanced customer experiences.
What You’ll Like:
- Broadcasting tools to send updates and promotions to users
- No-code bot builder to allow easy bot creation without coding
- Multi-language support to engage customers in various languages
Pricing: Starts at $12.04/month.
User rating: ⭐ 4.3 (Capterra)
Capterra Review:
“The simplicity of building a chatbot is impressive even if you have zero skills.”
How Can AI Chatbots Drive Sales for Your Business?
AI chatbots are changing the way we sell. They engage, qualify, and convert, often before a human even steps in. Here are five ways they can seriously boost your sales game.
1. Engage Customers 24/7 (Even While You Sleep)
Your customers don’t follow your office hours, and they shouldn’t have to. AI Chat for sales gives your business round-the-clock firepower. Whether it’s 2 PM or 2 AM, AI bots jump in instantly to answer product questions, resolve confusion, and push customers closer to a decision.
For example, ProProfs Chatbot works 24/7 with multilingual support and connects across websites, apps, and social platforms like Instagram. It proactively greets visitors and hands off complex queries to live agents when needed.
2. Qualify and Convert Leads 24/7
Not all leads are created equal. Qualifying prospects early helps your sales team focus on those ready to buy, saving time and improving close rates. AI chatbots for sales excel at this by asking the right questions to identify serious buyers versus casual browsers, without any manual intervention.
For example, ProProfs’ customizable chatbot dashboard helps you design conversational flows that ask qualifying questions, capture lead info, and route hot prospects directly to your CRM or sales team.
Here’s a sneak peek at a lead generation bot in action:
3. Create Personalized, Human-Like Experiences
Nobody wants to chat with a bot that feels robotic. You can make your chatbot sound natural by giving it a name, customizing its appearance, and tailoring its tone to match your brand voice.
Plus, using ready-made chatbot templates makes it easy to create natural, human-like conversations, with built-in workflows for lead generation, customer support, appointment bookings, and more.
As you can see below, you can personalize your bot with a unique name and even add a friendly human photo to create a warm, approachable vibe.
4. Go Global With Multilingual Conversations
Selling across borders? Conversations may require more than just “Hello.” AI chatbots for sales with real-time translation features break down language barriers by offering seamless conversations in 70+ languages. This widens your market reach, boosts customer satisfaction, and builds trust with a diverse audience.
With ProProfs Chat, users can switch the chatbot’s language right from the chat window, instantly making every response feel local and personal.
5. Meet Customers Where They Are
If you’re not on popular social media platforms, you’re missing a huge slice of the global market. Customers love the convenience of chatting with businesses on platforms they already use.
AI chatbots easily integrate with Facebook and other social media platforms, providing instant, real-time responses without requiring a separate app or workflow.
6. Track, Optimize, and Improve ROI—With Real Data
Sales is a numbers game. AI chatbots for sales assistance don’t just chat, they collect valuable insights, track conversion rates, and identify which interactions lead to sales. You can spot friction points and double down on what’s working.
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What Are the Best Practices for Choosing an AI Chatbot for Your Business?
Treat a sales chatbot as a growth investment, not just a tool. The right chatbot should drive conversions, streamline your processes, and elevate customer experience. To make a confident, strategic choice, here’s a checklist to keep you focused on what truly matters:
| Selection Criteria | Description | Priority Status |
|---|---|---|
| AI & Human Handoff | Supports smart escalation from bot to human agents based on triggers or customer intent. | High |
| Multilingual Capability | Offers translation or native support for multiple languages to serve global customers. | High |
| Customization & Branding | Allows full control over chatbot design, branding, and user interaction flows. | High |
| Ease of Setup | Requires minimal training or tech skills to deploy and customize chatbot workflows. | High |
| CRM Integration | Seamlessly integrates with CRM systems like Salesforce, HubSpot, or Zoho for lead tracking. | High |
| Security and Compliance | Ensures GDPR compliance, data encryption, and secure third-party integrations. | High |
| Analytics & Reporting | Provides actionable insights into chatbot performance, user engagement, and ROI. | High |
5 Major Challenges Businesses Face With AI Chatbots
AI sales chatbots promise efficiency, but without the right setup, they create friction. From stiff conversations to integration gaps, the wrong bot costs you leads, time, and trust.
Here are common challenges businesses face with AI sales chatbots, and how ProProfs Chatbot turns each into a strategic advantage.
1. Lack of Personalization & Human-Like Interactions
Challenge:
Too many AI chatbots fall into the trap of sounding robotic. They follow rigid scripts that break the flow of conversation and fail to engage customers on a personal level. This can alienate users and reduce the effectiveness of the chatbot in lead qualification or support scenarios.
How ProProfs Chat Fixes It:
ProProfs AI Chatbot helps you deliver human-like, conversational experiences. With dynamic branching logic, personalized greetings, and the ability to ask multiple-choice questions, Pro Profs chatbot becomes a natural extension of your sales or support team.
You can engage visitors meaningfully and guide them toward conversion without losing the human touch.
2. Integration Woes With CRMs
Challenge:
Scaling businesses often encounter problems with chatbots that lack seamless integration with CRMs like HubSpot, Salesforce, or Zoho, leading to fragmented workflows and missed follow-ups.
How ProProfs Chat Fixes It:
ProProfs Chat offers seamless integrations with leading CRMs, help desks, email marketing platforms, and even social media platforms. It pushes customer data, chat transcripts, and support issues automatically to your tools, keeping your sales and support engines running in sync, 24/7.
3. Inability to Support Multilingual, Global Audiences
Challenge:
Global customer bases expect support in their language. Chatbots lacking multilingual capabilities limit your reach and frustrate potential buyers in new markets.
How ProProfs Chat Fixes It:
With real-time translation in 70+ languages, ProProfs Chatbot helps you effortlessly break language barriers. The chatbot can communicate in multiple languages, allowing you to scale globally while delivering localized support, all within a unified chat interface.
4. High Costs & Overcomplicated Systems
Challenge:
Many AI chatbot platforms are either prohibitively expensive or require specialized teams to set up and maintain. For small businesses and startups, this creates a bottleneck to adoption.
How ProProfs Chat Fixes It: ProProfs Chatbot is designed to be affordable, intuitive, and quick to deploy. You don’t need developers or an expensive onboarding. Just drag and drop to create workflows, use ready-to-go templates, and train the bot using your knowledge base or your website data, and you’re sorted!
5. Data Privacy & Compliance Concerns
Challenge:
With GDPR and other regulations, businesses worry about data protection and secure integrations.How
ProProfs Chat Fixes It:
ProProfs Chat is built with compliance in mind — offering SSL encryption, IP blocking, user access controls, and secure transcript storage. Chatbots can be customized with inactivity timers and stored data vaults to meet your internal compliance policies.
How to Integrate ProProfs Chat AI Sales Chatbot Into Your Website
I believe that setting up an AI-powered chatbot doesn’t need to be a technical headache. With ProProfs Chat, the process is quick, easy, and designed to scale as you grow.
I’m using ProProfs Chat as an example here because it strikes the right balance between simplicity and powerful functionality. Here’s how I integrated it into a website in just a few easy steps.
Step 1: Begin the Bot Creation Process
- Go to your ProProfs Chat dashboard.
- Click on “Bots” in the top menu.
Select “+ Create New Bot” and choose “Using AI” from the dropdown.
This is where your bot-building journey begins!
Here, you’ll need to supply the data that your bot will use to learn and engage with users.
Step 2: Feed Data to Train Your Bot
You have two ways to configure your bot:
- Option 1: Use Your Website URL
Just enter your website or knowledge base URL. The AI will automatically scan your site for FAQs, product info, contact details, and more.
- Option 2: Add Your Own Text
Manually enter custom content—like policies, support scripts, ticket responses, or help manuals.
After choosing your data source and entering the info, just click “Process Data” to move ahead.
Here’s how the website data will appear once it’s processed successfully.
You’ll see your content neatly organized into question-and-answer pairs. You can even edit the processed data if needed.
Boom—your chatbot is now trained and ready to help your visitors!
Step 3: Preview & Test Your Bot
You can hit “Preview” to see your chatbot in action.
You can ask it a simple question to see how effectively a sales chatbot responds.
Emerging Trends in AI Sales Chatbot (2025 & Beyond)
AI chatbots for sales teams are no longer a futuristic concept—they’re a powerful growth driver for support and sales teams right now.
Here’s what’s coming next—and how you can stay ahead with ProProfs Chat.
| Future Trend | What’s Changing | What You Should Do |
|---|---|---|
| Personalized User Engagement at Scale | Generic chats are replaced by data-driven, personalized support. | Sync ProProfs Chat with CRM to deliver tailored, real-time conversations. |
| Contextual AI Conversations | Bots now understand context, behavior, and intent—not just keywords. | Train ProProfs Chatbots using your content and use behavior tracking + chat history. |
| 24/7 Lead Generation | Bots are now sales tools—available round the clock to engage and convert | Use ProProfs AI Chatbot to auto-qualify leads, book calls, and respond instantly. |
| Data-Driven Optimization | Performance metrics are key—businesses expect results, not just replies. | Track performance with ProProfs analytics, ratings, and SLA reports. |
| Secure & Compliant AI | Security and compliance (like GDPR) are now essential. | Trust ProProfs Chat’s secure, role-based system with SSO and data recovery. |
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Put Your Sales on Autopilot With AI Sales Chatbots!
Sales chatbots are smart little helpers powered by AI. These AI chatbots in customer experience can interact with your customers, answer questions, book appointments, and even help close sales, without taking a break.
They’re a great way to boost efficiency, capture more leads, and keep customers delighted.
To get the most out of them, look for something easy to set up, simple to use, and built for personalization and scale.
If you ask me, my top pick is ProProfs Chat. It’s loaded with premium features that make selling and supporting customers much easier.
And yes, it comes with a free plan, so you can test it out risk-free. Sign up today to see it in action!
Learn More About AI Sales Chatbots: FAQs
1. Are AI sales chatbots easy to set up for small businesses?
Yes, AI sales chatbots are easy to set up, with no coding and ready-to-use templates. They’re perfect for small businesses.
2. How can sales chatbots improve lead conversion rates?
By chatting in real time, qualifying leads, and routing them to the right team, sales chatbots increase efficiency and drive more conversions.
3. Are sales chatbot tools worth the investment for startups?
Absolutely. They save time, cut costs, and scale support, making them a smart, ROI-driven choice for growing startups.
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