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35+ Best SaaS Tools to Grow Your Business [2024 Comparative Guide]

Best SaaS Tools

Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit.

In this blog, I will guide you to make an informed decision by suggesting different SaaS products and comparing them based on first-hand experience or recommendations.

So, let’s get started right away!

35+ Best SaaS Tools You Should Try in 2024

For easy understanding, I have categorized these tools into several sections, like customer support, project management, team collaboration, CRM, marketing automation, analytics, etc. 

Do note that, while choosing the tools under these categories, I considered some of the crucial factors like –

  • Ease of installation
  • Data conversion solutions
  • Availability of updates
  • Maintenance costs
  • Customer support
  • Online testimonials
  • Pricing

This way, I ensured that the tools were the best for their respective product categories. 

While most of these reviews are based on my personal experience with them, I’ve also added some that were recommended by my peers or sourced from user testimonials.

? Customer Support Tools

The primary goal of these tools is to empower your support team to serve customers promptly. These tools can help you communicate faster, manage tickets, resolve issues, gain feedback, and boost customer satisfaction.

1. ProProfs Chat

Best for Live Chat & AI-Powered Chatbots

ProProfs Chat

I’ve been using ProProfs Chat for a while now, and I must say that it’s one of the best live chat software out there. 

One of the best features is its AI chatbot for 24×7 support automation. It allows me to automate my customer support process and provide customers with quick and accurate responses to their queries.

The customization options are endless, and I love how easy it is to greet website visitors through custom chat invitation pop-ups. With ProProfs Chat, you can easily capture valid prospect details to help modify existing marketing campaigns.

The reporting capabilities are quite detailed, letting me track operator performance through customer ratings. Each report offers numerous data such as total chats, missed chats, average response time, etc. The integration with Google Analytics ensures an efficient flow of data while monitoring web traffic.

What you’ll like

  • You can generate more leads and automate customer support with AI chatbots
  • The ability to respond fast to common user queries with canned responses
  • Automatic chat routing transfers conversations to other operators or departments based on availability
  • Knowledge base integration reduces support tickets by enabling 24×7 self-help
  • Post-chat surveys help measure customer satisfaction

What you won’t like

  • Frequent updates for the chatbot software require constant adaptation
  • The wide range of features may seem overwhelming to new users

Pricing:  Forever free for a single operator. Live chat pricing for a team plan starts at $19.99/agent/month.

2. ProProfs Help Desk

Best for Shared Inbox & Multi-channel Support

ProProfs Help Desk

When talking about customer support, you cannot skip help desk software. I’ve been using ProProfs’ help desk for quite some time now. 

It lets me capture customer requests from multiple channels and assign them to the right agents. I can also prioritize tickets based on urgency, status, or type and set up automated workflows to save time. 

ProProfs’ help desk allows me to assign different roles and define their permissions. This way, I can control who can access what information.

Collaborating with team members with internal notes and shared inboxes is also a breeze. I found the software also has the option to create a self-service portal using a knowledge base. Besides, you can collect customer feedback using their survey maker tool to detect areas of improvement.

What you’ll like

  • A shared inbox streamlines the ticket management process 
  • Incoming emails can be converted into support tickets automatically
  • Canned responses for common queries save a considerable amount of time
  • Live chat integration support enables real-time communication with customers
  • Resolving customer issues, requests, etc. made easier

What you won’t like

  • The 15-day free trial period may not be enough to evaluate the wide range of features
  • The preset canned responses are okay, but you may need to add more

Pricing: Starts from $20/user/month. A 15-day free trial is available. 

3. Kommunicate

Best for AI Chatbots

Kommunicate

If you are looking for a platform that can automate your customer service with AI chatbots and human support, check out Kommunicate. 

I read several community forums that you can create chatbots using the tool without any coding required. You can also manage customer conversations, support agents, and team collaboration from one place. 

Kommunicate is the ultimate solution for fixing the broken and inefficient way of customer support. Using it, you can enjoy intelligent conversation routing, instant chat transfer, push notifications, CSAT ratings, FAQs, etc. 

What you’ll like

  • An intuitive interface that leverages conversational AI to boost customer support
  • You can build custom support bots for your business with an easy chatbot builder
  • Lead qualification, meeting scheduling, and customer support automation can be done with chatbots
  • The ability to deliver instant responses to customers and boost satisfaction
  • Plenty of customization options to white-label the chat widget

What you won’t like

  • It may be unable to provide contextual responses based on the customer profile
  • The tool lags in handling high customer traffic during peak times

Pricing: Starts from $100/month.

4. Zendesk

Best for Ticketing

Zendesk

Zendesk’s customer support products are some of my most recommended SaaS tools. 

It has plenty of automation features that saved me time and effort, such as intelligent routing and optical character recognition (OCR). 

Zendesk has a robust ticketing system. It lets me prioritize and solve customer support tickets across different channels, such as email, social media, etc.

I was also fascinated with its advanced reporting capabilities, which gave me detailed insights into my team’s support performance. 

Whether you run a small business or a large enterprise, Zendesk can be customized to fit workflows and offer the right support to each customer.

What you’ll like

  • Automated workflows will let you manage customer tickets easily
  • Proactive messages through live chat help engage customers
  • You can build a community forum where customers can interact and find answers
  • Apps and frameworks allow you to customize Zendesk tools without coding
  • Zendesk Sell (CRM) integration with Zendesk Support for better relationships

What you won’t like

  • You may need to acquire multiple Zendesk apps to get the functionality you want, increasing the overall cost
  • You won’t be able to offer multi-language support to customers with its basic pricing plan

Pricing: Starts from $19/agent/month.

5. Zonka Feedback

Best for Multi-Channel Feedback

 Zonka Feedback

I have been trying Zonka Feedback based on recommendations from some of my peers.

First impressions – it’s a smart and easy-to-use tool that lets me create surveys and embed them in our products and apps. I can also send surveys via email, SMS, and website to reach more users. 

I love getting feedback on specific app features by showing pop-up surveys to customers. Also, I can control when and how often these surveys appear. The tool lets me measure how loyal my customers are through Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), etc.

What you’ll like

  • Multiple question types and templates make your surveys relevant
  • The surveys can be customized with skip logic, branching, etc., to match your goals
  • Feedback from customers can be collected on multiple channels – in-app, email, SMS, website, kiosk, or offline
  • You can automate feedback management with workflows, auto-responders, and auto-tagging
  • It lets you follow up with your customers based on their feedback scores

What you won’t like

  • It has no animated effects for questions in surveys, making them less engaging
  • Navigating through the interface is not very user-friendly

Pricing: Starts from $49/month.

? Project Management Tools

Project management tools streamline project planning, execution, and monitoring. They facilitate task and time management, collaboration, reporting, etc., to improve team communication and productivity.

6. ProProfs Project

Best for Enterprise Project Management

ProProfs Project

ProProfs’ project management software has earned its top spot among other tools on my list for having a simple and user-friendly UI. 

It lets me easily manage my tasks from start to finish. I can choose from different project views, like Gantt charts and Kanban boards, to see how my project is progressing. 

Not just that, I can also create workflows to organize my tasks into pending, to-do, and completed categories. This way, I never forget what I need to do next. 

ProProfs Project also helps me monitor how well my team is performing. I can generate reports and presentations showing project status and team productivity. I can also share these reports with my clients and stakeholders to keep them updated.

What you’ll like

  • The option to streamline your work processes and eliminate bottlenecks
  • You can schedule and track updates on projects and their deadlines
  • The ability to utilize Dropbox and Google Drive integrations for seamless access to updated data
  • The software lets you ensure punctuality by automating project reminders
  • Projects can be accessed from anywhere, even remotely, to help you stay connected

What you won’t like

  • Speed and responsiveness can be inconsistent at times
  • The mobile application needs some revamping

Pricing: Starts from $39.97/month. A 15-day free trial is available. 

7. Clickup

Best for Team Collaboration

Clickup

I used Clickup as a go-to project management tool before shifting to ProProfs Project. You can collaborate with your team seamlessly by assigning, commenting, and updating tasks in real time. 

One of the features I loved is how I could break down my tasks into smaller subtasks, to manage them more easily. Besides, I could also set due dates, add attachments, and link dependencies. 

Another feature you might find helpful is viewing tasks in different ways, depending on what you want to focus on. For example, I could use the Kanban board to see task progress or the list view to check details.

What you’ll like

  • Drag-and-drop functionality for tasks and subtasks management 
  • You can automate repetitive tasks with custom triggers to save time
  • For optimal planning, tasks can be viewed in different modes, such as lists, boards, calendars, or timelines
  • Templates for team use cases, views, tasks, checklists, docs, and more
  • Project deadlines can be simplified by adding time estimates

What you won’t like

  • You might feel overwhelmed by the variety of features, especially during the initial setup
  • The free plan comes with a limited storage space of 100 MB

Pricing: Starts from $7/member/month. A forever-free plan is available with limited features. 

8. Proofhub

Best for Task Management

Proofhub

I discovered Proofhub last month when looking for the best task management tool that works on the cloud. 

You can create tasks, subtasks, and checklists for each project. These tasks can be assigned to multiple people after setting deadlines and labels for each.

Apart from that, the tool lets you visualize all your important project data from one screen. I love how Proofhub shows the timelines of each task and project using Gantt charts. The platform also offers remote access, so you can work from anywhere.

And the best part is that you can brainstorm and communicate with your team using chat, comments, mentions, and real-time file sharing.

What you’ll like

  • Custom roles can be established to manage access permissions within projects
  • Deadline tracking is achievable through a customizable table view
  • You can manage tasks within workflows using drag-and-drop Kanban boards
  • Workflows can be configured to automate repetitive tasks and actions
  • Files can be shared securely, with online proofing and version control capabilities

What you won’t like

  • The basic plan comes with limited data storage
  • Does not integrate with popular tools like Slack, Trello, Asana, etc.

Pricing: Starts from $45/month. A 14-day free trial is available.

9. Projectsly

Best for Workflow Automation

Projectsly

Some of my peers suggested Projectsly for its workflow automation capabilities.

I used it to automate repetitive tasks, like sending reminders, updating statuses, and creating tasks. But it is much more than that. 

It is a project management software that facilitates seamless access to relevant data. You can also communicate with your team in real time using chat and video calls and keep track of project progress with notifications. 

Making data-driven decisions with custom reports is a breeze with Projectsly. You can plan sprints and product roadmaps easily with its powerful features and methodologies. 

What you’ll like

  • The tool lets you view tasks in different ways, like lists, boards, or timelines
  • It has Gantt charts that tell you about the timeline and progress of various tasks
  • You can access real-time insights to make better decisions
  • Chat and video calls make it easier for team members to collaborate on tasks
  • It lets you plan sprints and make roadmaps for your projects

What you won’t like

  • Not having a native mobile app limits the accessibility of users
  • Some users find the UI to be difficult to navigate

Pricing: Starts from $9.99/month. A 14-day free trial is available.

10. ClientVenue

Best for Agency Project Management

ClientVenue

One of the tools that I look forward to using for managing my future projects is ClientVenue. It is an agency project management software providing a central location to track progress and make necessary changes. 

Using the software, you can create workflows for different types of projects, assign deadlines, monitor the status of each project, and generate reports.

I’ve also heard that the software can improve client relationships by keeping them updated and involved. Based on initial thoughts, I believe ClientVenue is for agencies looking for a reliable and easy-to-use project management tool.

What you’ll like

  • Customizable portals can be built for each individual client
  • You can collaborate with your team or clients through file sharing, chat, etc
  • Dashboards for tracking the progress of individual projects
  • Templates and workflows are available for different project types
  • Advanced access options to regulate project visibility and editing permissions

What you won’t like

  • It lacks a native mobile app, restricting for on-the-go access
  • Customization choices for reports are minimal, leading to a generic and unprofessional appearance

Pricing: Starts from $21/user/month. A 14-day free plan is available.

? Collaboration Tools

These are software solutions that empower employees to collaborate with both internal and external teams. These tools often include real-time document editing, file sharing, video conferencing, and messaging, enhancing productivity in remote and in-person work environments.

11. Slack

Best for Task Management

Slack

I use Slack as my go-to messaging app for work because it does much more than just connect me with my colleagues. It lets me create dedicated spaces for different topics and projects where I can invite the right people and share the right information. 

I can also have video calls with my team members through Slack, which makes it easy to communicate and brainstorm ideas simultaneously. 

And the best part is – the tool supports asynchronous work. This means that I can work on my tasks and manage them efficiently. Its task management feature help me stay on top of my work by integrating with various apps and assigning tasks from within Slack.

What you’ll like

  • Remote collaboration tools facilitate voice and video calls, screen sharing, file sharing, etc.
  • You can use channels to stay organized, offering discussions, tools, etc.
  • Complete control over how and when you receive alerts
  • Shared channels enable connections with other organizations
  • Slack Huddles offer the chance to initiate impromptu discussions with individuals in the workspace

What you won’t like

  • Slack can interrupt your workflow, as it sends notifications for every activity in a channel
  • The free plan has limited integration support with other apps

Pricing: Starts from $7.25/month. A free plan is available.

12. Chanty

Best for Video Conferencing

Chanty

Chanty is another team collaboration tool that was recommended to me several times. It lets you send secure messages to anyone on your team. 

But it is more than just a chat app. Its video-calling feature is pretty simple. With just a click, you’re all set to have productive meeting sessions.

With Chanty, you can also organize tasks, conversations, and any other shared content. The tool also supports content from Youtube, Coub, and GIFs. You can enjoy watching videos and animations with your team without leaving the platform, making communication more engaging.

What you’ll like

  • Using Teambook, you can organize conversations and tasks effectively
  • The ability to explore diverse content from third-party platforms like Youtube
  • You can catch colleagues’ attention by employing the @mention feature
  • Sharing code snippets with precise syntax highlighting fosters developer collaboration
  • Pinned messages in chat help team members know about crucial details

What you won’t like

  • Not being able to mute channels can be annoying if you want to reduce notifications
  • Another big downside is not having a group audio-calling feature in the free plan

Pricing: Starts from $3/user/month. A free-forever plan is available.

13. Microsoft Teams

Best for Meetings & Webinars

As a leading collaboration tool, Microsoft Teams can help you communicate with your colleagues efficiently. You can talk to team members face-to-face and share ideas with them. This makes it perfect for hosting webinars and meetings or broadcasting live events.

What I personally like about Teams is that it integrates with Microsoft 365. It gives you access to a powerful document manager where creating, editing, and sharing documents are an easy job. 

Besides, you can also mention colleagues, co-author articles, and track changes on the documents. All files are stored on a dashboard, which makes it seamless to apply filters and search for the ones you need.

What you’ll like

  • Direct access to Outlook, Skype, and OneDrive lets you send emails, make calls, and store files
  • The ability to co-edit documents, share screens, or chat with team members in real time
  • Conversation channels let you organize chats by topics, projects, or departments
  • Tabs give you quick access to your favorite files within a conversation
  • You can automate various tasks and queries within Teams with a bot

What you won’t like

  • The basic plan does not have a trial period
  • Finding and organizing uploaded files is a complicated process

Pricing: Starts from $4/user/month. 

14. Skype

Best for Hosting Meetings

Skype

Skype is my favorite communication app because it makes hosting meetings a breeze. I can communicate with anyone through text or video and send large files through chat. 

Using Skype, I get the option to personalize the call stage and set the right tone for every meeting. It has plenty of backgrounds that make the calls more lively. And if I want to revisit something later, I can record the calls and watch them anytime.

Designed by Microsoft, the tool has stayed in the market for nearly two decades, and it keeps improving. It’s one of the best ways to stay in touch and work with anyone from a remote environment.

What you’ll like

  • High-quality audio and video calls from anywhere
  • Smart messaging features like expressive emojis and handy @mentions
  • The ability to dial phone numbers directly from your Skype account without switching apps
  • Live subtitles for ongoing calls
  • Industry-standard end-to-end encryption that ensures your privacy 

What you won’t like

  • Requires a stable internet service to have crystal-clear audio and video calls
  • Lacks advanced features that other communication apps have, such as polls, whiteboards, etc.

Pricing: Skype is a free-to-use platform. Paid plans for international calls are available from $3.05/month.

15. Zoom

Best for Virtual Workspaces

Zoom

During the COVID-19 pandemic, Zoom became a savior to the world with its virtual workspaces. 

One of the features that I love about it the most is the whiteboard. It lets me draw, write text, and make shapes on a blank screen that everyone can see and edit. 

I can use it to brainstorm ideas, explain concepts, or sketch diagrams. When I’m done, I can save the whiteboard for later reference.

Another feature that I find very useful is the breakout rooms. It allows me to split the main Zoom meeting into smaller groups for more focused discussions and feedback. I can assign the participants to different rooms or let them choose their own.

What you’ll like

  • The ability to replace your real background with a virtual one in meetings
  • Enabling simultaneous screen sharing for multiple participants can be done easily
  • Zoom comes with third-party integration support with different tools like Zoho CRM, HubSpot CRM, Freshdesk, Zendesk, etc.
  • Meetings are recorded and transcribed automatically
  • You can join a meeting quickly without even creating an account

What you won’t like

  • The free plan offers only a limited time for meetings, which can be an issue for some companies
  • Audio quality can degrade even with a slight network fluctuation

Pricing: Starts from $14.99/user/month. A free-forever plan is available.

? CRM & Email Marketing Tools

Customer Relationship Management (CRM) tools centralize customer data, enhance interactions, and optimize your sales and support efforts. With email marketing tools, you can automate email campaigns and improve customer engagement through targeted messaging.

16. BIGContacts

Best for Contact Management & Email Marketing

BIGContacts

I have been using BIGContacts as my go-to CRM software for over a year. It organizes all our customer information in a single dashboard so that I can offer personalized experiences. 

With BIGContacts, I can manage my sales pipeline and send targeted emails to prospects based on where they are in the sales cycle. The software also helps create automated drip email campaigns to capture more leads and convert them into loyal customers.

BIGContacts also generates detailed reports for performance tracking. I can see how many leads I have, the number of deals I’ve closed, and the revenue I’ve generated. I can also compare my results with my goals and identify areas for improvement. 

What you’ll like

  • Efficiently manage contacts, tasks, calendars, emails, and documents in one unified hub
  • The ability to fine-tune email marketing campaigns with pre-built templates that are easy to customize
  • Automated followups, workflows, and timely alerts increase customer retention
  • Segmented lists help tailor marketing strategies to specific groups of customers
  • There’s a mobile-adaptive version of BIGContacts for remote productivity

What you won’t like

  • The lower plans have limited storage options, which might be a constraint for large enterprises
  • The free trial period is comparatively short to explore all CRM and email marketing features

Pricing: Starts from $5/user/month. A 15-day free trial is available.

17. SalesMate

Best for Lead Management

SalesMate

SalesMate offers a CRM solution meticulously targeted to handle leads and customer interactions. Based on multiple recommendations, I opted for its free trial.

Initial impressions were pretty good. The tool kept complete track of all my customer data from different channels. I could segment my leads based on various criteria like industry, product line, deal size, etc. This way, I could assign them to the right sales reps and follow up with them effectively. 

Creating a custom sales pipeline was also quite effortless. I could easily automate workflows and send bulk emails, texts, etc.

What you’ll like

  • The ability to effortlessly monitor your sales calls and text communications
  • You can enhance engagement by incorporating live chat into your website
  • Sales and marketing processes can be streamlined by implementing automated triggers
  • Get to stay on top of all sales interactions with intelligent reminders
  • Thoroughly analyze your sales-related data and create comprehensive reports

What you won’t like

  • Sometimes the software takes too long to load 
  • You may find the reporting feature to be complex

Pricing: Starts from $12/user/month. A 15-day free trial is available.

18. Zoho CRM

Best for Workflow Automation

Zoho CRM

I can vouch for Zoho CRM any day because of its advanced automation features that have helped me grow my sales and marketing. 

One of the features I cherish is its workflow automation. It helped simplify my daily tasks by automatically triggering actions based on specific rules. 

For example, you can send welcome emails to new leads, follow up with them, or assign them to the right salesperson. 

Another commendable feature that it offers is omnichannel communication. You can connect with customers through any channel they prefer. And the best part is that you can see their purchase history, preferences, and feedback. It helps contextualize conversations with them to foster trust and loyalty.

What you’ll like

  • Through integration with Zoho Social, you can gain insights into the impact of your social media campaigns
  • Zoho CRM allows you to manage your sales pipeline from lead generation to deal closure
  • You can automate repetitive tasks such as lead assignments, follow-up emails, etc.
  • It lets you track critical metrics, including current trends and future projections
  • A mobile app with offline access enables you to work remotely 

What you won’t like

  • You do not get segmentation capabilities or data encryption in the basic plan
  • Many users complain of the company’s poor record in customer support

Pricing: Starts from $14/user/month. 

19. Clearout

Best for Email Validation

Clearout

If you are looking for a SaaS tool to verify the email addresses of your prospects, I’d suggest you try Clearout. 

The tool has powerful email validation capabilities that make sure my emails are accurate and deliverable. I can check the validity of any email address with a confidence score that tells me how likely I am to reach my target audience. 

I found that Clearout integrates with popular email marketing platforms and CRM tools. It also lets you upload your email list as a CSV file or use the API for real-time email verification. 

What you’ll like

  • Clearout’s confidence score boosts email deliverability 
  • The ability to verify your email list in bulk to remove invalid, risky, or duplicate mail
  • Its advanced email verification algorithms protect your reputation by avoiding spam traps
  • You can target the right prospects with the company name extraction feature
  • Clearout validates emails in real time using its API or browser extension

What you won’t like

  • The tool may not be able to verify email addresses protected by anti-spam systems
  • Credit tokens-based pricing plans can be confusing for some users

Pricing: Starts from $28/month.

? Marketing Automation

With the right marketing automation tools, you can simplify processes, ensuring consistency in your marketing efforts. These tools excels in lead generation by automating lead nurturing, personalizing content, and facilitating multi-channel marketing. 

20. HubSpot Marketing Hub

Best for Campaign Management

HubSpot Marketing Hub

I have been using HubSpot Marketing Hub for a few months now, and I can say that it is one of the best marketing platforms I have ever tried. It has helped me to attract more visitors, generate more leads, and increase my sales with inbound marketing. 

HubSpot Marketing is not just a tool but a smart system that helps me to optimize my marketing campaigns. This tool helps me manage all my marketing channels from one central place.

It also allows me to segment my contacts based on their behavior, interests, and preferences. This way, I can send them personalized messages that strengthen their loyalty.

What you’ll like

  • You can connect with leads effectively through email, landing pages, and forms
  • Lets you centralize contact records, log sales activities, and view past interactions in one place
  • Automate various campaign elements, such as email workflows and social media posting with campaign management.
  • In-depth insights into the contact’s past activity and conversation history
  • Visual editor to create workflows in real time

What you won’t like

  • Limited customization options
  • Complex setup and onboarding process

Pricing: Starts from $890/month.

21. Zapier

Best for Custom Workflows

Zapier

Zapier is the ultimate automation tool that connects your favorite apps and services. With this tool, I created workflows that automate repetitive tasks and save time and effort. 

For example, you can use it to send an email when a new lead is added to your CRM, update a spreadsheet when a form is submitted, or post a message to Slack when a new order is placed. 

The platform lets you choose from thousands of pre-made Zaps or create custom ones without coding. Zapier also offers advanced features like filters, paths, schedules, and multi-step Zaps. Zapier is the easiest way to integrate your apps and automate your workflows.

What you’ll like

  • Multi-step Zaps automate several tasks at once with one trigger
  • Paths create conditional branches in my workflows based on if/then logic
  • Formatter transforms data into your preferred format, such as dates, text, etc.
  • Shared workspaces that enable you to collaborate with the team on Zaps
  • Webhooks let you receive data from any service or send requests to any URL without writing code or running servers

What you won’t like

  • Occasional bugs and errors that cause your Zaps to fail or run slowly
  • Zapier operates on a polling model, which checks for triggers at predefined intervals (usually 5-15 minutes). This delay can be problematic for time-sensitive tasks

Pricing: Free plan available (limited to 100 tasks/month). Paid plan starts at $20.47/month.

22. Marketo Engage

Best for Personalized Campaigns

Marketo Engage

I have used Marketo for a decent amount of time and can certainly say it is one of the best marketing automation platforms that help you drive revenue and growth. 

This amazing tool enables you to create and execute personalized campaigns across multiple channels, including email, web, mobile, social, and ads. 

You can also use it to manage leads, nurture prospects, score and qualify opportunities, and align your marketing and sales teams. Marketo also provides analytics and reporting tools that help you measure and optimize your marketing performance. 

What’s more, you can integrate it with popular CRM systems like Salesforce and Microsoft Dynamics, as well as other platforms like Adobe Experience Cloud and Google Analytics.

What you’ll like

  • A comprehensive marketing automation platform that covers email, web, mobile, social, digital ads, and more
  • Advanced segmentation and personalization feature to target and engage your audience
  • Lead management and nurturing tools to generate leads and move them through the sales funnel
  • Analytics tools to measure and optimize your marketing ROI
  • Integration with Salesforce CRM and other popular apps 

What you won’t like

  • A complex and steep learning curve that requires a lot of training and support to master
  • Some users have reported difficulties with Marketo’s customer support

Pricing: Custom pricing.

? SaaS Analytics Tools

SaaS analytics tools remain a vital component of modern business strategies. They empower organizations to harness data-driven insights for informed decision-making. Finding the right analytics tools is key to excel in this competitive landscape. Here are a few recommended options to kickstart your journey.

23. Google Analytics

Best for Goal Tracking

Google Analytics

Google Analytics is a powerhouse when it comes to web analytics. Having worked extensively with this tool, I can attest to its robust capabilities. It offers a comprehensive view of website performance, tracking crucial metrics like visitor demographics, traffic sources, and user behavior. 

One of its best features is goal tracking, which allows you to measure user actions on your site, such as form submissions or product purchases. The customizable dashboards and reports make it easy to visualize data and tailor insights to your needs.

Its integration with other Google tools like Google Ads and Data Studio enhances its functionality. You can dive deep into user journeys, identify bottlenecks, and optimize your website for better user experiences and conversion rates.

What you’ll like

  • Detailed insights into website traffic, user behavior, and conversion metrics
  • Personalized dashboards with specific metrics for easy monitoring
  • Real-time data updates, enabling instant analysis of ongoing campaigns
  • Audience segmentation for targeted analysis
  • In-depth e-commerce tracking to understand product performance and sales patterns

What you won’t like

  • Data overload leads to analysis paralysis 
  • Relies on cookies, which can lead to inaccuracies in tracking user behavior

Pricing: Free plan available. Paid plan starts at $12,500/month.

24. Baremetrics

Best for Subscription Analytics

Baremetrics

When generating insights for your subscription business, I see no better option than Baremetrics. 

This powerful tool provides real-time dashboards that show you key metrics like MRR (Monthly Recurring Revenue), ARR (Annual Recurring Revenue), LTV (Lifetime Value), CAC (Customer Acquisition Cost), ARPU (Average Revenue Per User), and more. 

You can also use Baremetrics to segment your customers based on various attributes like plan type, billing cycle, location, etc., and see how each segment performs over time. This tool comes in handy with features like forecasting, recovery, insights, and benchmarks.

What you’ll like

  • Revenue forecasting based on historical data and trends
  • Detailed cohort analysis for understanding customer behavior over time
  • Automated customer insights and segmentation for targeted strategies
  • Customizable and shareable reports for team collaboration
  • Easy integration with popular payment gateways and subscription platforms

What you won’t like

  • Not suitable for non-subscription or transactional businesses
  • Limited customization options for visualizations and report layouts

Pricing: Starts from $208/month.

Social Media Management Tools

Managing your social media presence doesn’t have to be overwhelming. Numerous tools are available to streamline the process and enhance your brand’s online presence. These tools can help you schedule posts, analyze performance, and engage with your audience effectively. Consider exploring these options to simplify your social media marketing efforts.

25. Buffer

Best for Scheduling & Publishing Social Media Content

Buffer

Buffer is a social media management tool that helped me plan, schedule, and publish content across multiple platforms. This tool allowed me to create and edit my posts, add images, videos, GIFs, and hashtags, and preview how they look on each platform. 

It also allowed me to set a custom posting schedule or let Buffer suggest the best times to post based on my audience’s activity. I could also use Buffer to collaborate with my team, assign roles and permissions, and manage multiple accounts and profiles. 

As per my personal experience, Buffer is one of the best social media management tools that helps you save time, increase your reach, and grow your brand online. 

What you’ll like

  • Easy to use and has a simple UI/UX
  • It can schedule posts to various social networks from a single dashboard
  • A free image creation tool called Pablo
  • Integrates with bit.ly and other link shorteners to track analytics from social sharing
  • Browser extension for easy content curation and scheduling

What you won’t like

  • No built-in monitoring for user engagement on social media
  • Limited analytics; requires a separate subscription for more data

Pricing: Free plan available (limited to 3 channels). Paid plan starts at $6/month.

26. Hootsuite

Best for Bulk Scheduling

Hootsuite

Based on my experience, Hootsuite is a super useful tool for scheduling social media posts in bulk. I’ve been able to easily watch, organize, and boost my social media plan using this tool. 

It’s amazing how I can manage over 35 social networks, like Facebook, Twitter, and Instagram, from a single platform. 

Planning and crafting posts is simple, and I can also share content from other places. Chatting with my audience and replying to comments from a single spot is handy. Even better, I can figure out how well my social media is doing with features like social listening and ROI measurement.

What you’ll like

  • You can set up streams to monitor mentions, keywords, and hashtags to listen in on what people are chatting
  • It makes it easy for SMBs to schedule posts for multiple accounts or clients
  • A wide array of services, from post planning and scheduling to social media analytics
  • Automated inbox for stress-free customer engagement
  • Trend tracking and on-time posting assistance

What you won’t like

  • Add-ons get expensive quickly
  • Most powerful features are reserved for enterprise plans

Pricing: Starts from $23.04/month.

27. Sprout Social

Best for Monitoring Social Media Performance

Sprout Social

Sprout Social has helped me step up my social media game. It’s like a toolbox for growing my online presence and business. It helps create and schedule posts on Facebook, Twitter, and more. Keeping track of all my messages is simple, with the smart inbox that puts everything together. 

Plus, I get to see how well I’m doing with the analytics feature. Sprout Social helps spot trends and potential customers. The social CRM and advocacy tools are a big plus for managing contacts and getting the word out about my brand. 

And those chatbots? They automatically handle routine tasks like answering FAQs.

What you’ll like

  • Unified social inbox to respond, engage, and collaborate with their audience
  • Detailed analytics and reporting features to measure social media performance
  • Approval workflows to create and schedule content for multiple social media platforms
  • CRM integrations and helpdesk options, such as Salesforce, Zendesk, and HubSpot, help users manage their customer relationships
  • Social listening tools to analyze conversations and trends around their brand, industry, and competitors

What you won’t like

  • Sprout Social charges per user per month, which can make the tool expensive for teams with multiple members
  • Supports fewer social networks than some of its competitors 

Pricing: Starts from $249/month.

28. HipSocial

Best for Content Scheduling and Posting

HipSocial

Having used HipSocial extensively, I can vouch for its effectiveness as a top-notch social media management platform. Navigating the complexities of various social networks like Facebook, Twitter, and Instagram has never been easier, thanks to its intuitive interface. The tool excels in seamless content scheduling, publishing, and monitoring. 

The standout feature is its insightful analytics, which provides valuable data on content performance. This has greatly assisted me in refining my social media strategies. The collaborative tools have also streamlined team workflows, making content approval and real-time communication efficient.

For businesses looking to achieve success in digital marketing, I highly recommend incorporating HipSocial into your toolkit based on my positive experience.

What you’ll like

  • All-in-one social media management to manage multiple social media accounts in one place
  • Bulk scheduling to schedule and publish content across different social media platforms
  • Image library with various image editing and resizing tools to create engaging and high-quality images 
  • Web scraper integration to fetch content and images from various sources

What you won’t like

  • Does not support video content creation or publishing
  • The platform does not have a mobile app, which reduces the user’s convenience and accessibility

Pricing: Starts from $7/month.

Employee Monitoring and Productivity Tracking

Employee monitoring tools provide essential insights into employee productivity, helping businesses maintain efficiency and compliance. With the right tools, you can effortlessly track work hours, monitor online activities, and ensure your team stays on track. These tools not only improve productivity but also contribute to a well-organized and efficient work environment. 

29. DeskTime

Best for Time Tracking

DeskTime

I’ve been using DeskTime for a while now, and it’s truly been a game-changer in how I manage my team, whether they’re working remotely or in the office. Thanks to its smart time tracking, this tool effortlessly keeps tabs on everyone’s tasks and projects. Whether my team prefers automatic tracking or manual timers, DeskTime’s got it covered.

I find it especially handy how it measures each employee’s productivity by monitoring the apps and websites they use. This insight enables me to set tailored productivity goals, ensuring everyone’s aligned with their roles. The occasional screenshots it captures and offline time tracking are great for keeping things on track.

The app analysis, detailed reports, and the ability to generate invoices based on hours worked make DeskTime a complete package.

What you’ll like

  • Tailored reports showcase individual and team performance
  • You can get notified about prolonged periods of inactivity to maintain engagement
  • Employee check-ins and check-outs for accurate attendance records
  • Usage tracking to identify time spent on non-work-related activities
  • Live insights into employee activity and work patterns for better decision-making

What you won’t like

  • Occasional signouts can make you lose track of your activity
  • Users have reported that the software often misses out on taking screenshots

Pricing: Starts from $4.41/month.

30. Time Doctor

Best for Workforce Management

Time Doctor

Time Doctor was a game-changer for me in keeping my remote team on track. This productivity tool was like having a personal assistant dedicated to optimizing work efficiency. 

It seamlessly recorded how much time each team member spent on tasks through automated tracking or manual timers, allowing me to identify bottlenecks and improve workflow. One standout feature was its activity monitoring, gauging engagement via keyboard and mouse activity. 

With work schedules tailored to different time zones, it ensured everyone was synchronized. Screenshots taken at intervals provided insights into their tasks without being invasive. It also offered insights into website and app usage, sending timely alerts to maintain focus.

What you’ll like

  • Accurately records hours worked for each task and project
  • Comprehensive reports on productivity and time allocation
  • Periodic screenshots and webcam shots for activity verification
  • Efficient management of employee leaves and time-off requests
  • Notifications for periods of inactivity are detected during work hours

What you won’t like

  • Time Doctor primarily tracks online activities, so it may not be effective for employees who frequently work offline or use offline tools
  • Implementing Time Doctor in a workplace can be challenging due to its complexity

Pricing: Starts from $5.9/user/month.

? Appointment Scheduling

These scheduling tools simplify booking appointments, meetings, and services, ensuring a seamless interaction between businesses and customers. With features like real-time availability, automated reminders, and customization options, these tools not only save time but also reduce no-shows and improve overall efficiency.

31. Calendly

Best for Automating Appointment Scheduling 

Calendly

As someone who has relied on Calendly for automating appointment scheduling, I can attest to its user-friendly interface and versatility. Calendly simplifies the process of booking meetings by allowing users to create customized scheduling links that sync seamlessly with their calendars. 

Its user-friendly design lets you set your availability, integrate with popular calendar apps, and create different meeting types with unique settings. Whether it’s for one-on-one meetings, group sessions, or interviews, Calendly offers flexibility and automation. 

Additionally, its notification system ensures neither you nor your clients miss appointments. Overall, Calendly has been a time-saving and hassle-free solution for my scheduling needs.

What you’ll like

  • You can set your availability preferences uniquely by specifying your working hours, break times, etc.
  • Real-time calendar sync eliminates double bookings 
  • Automated reminders reduce no-shows
  • Customizable booking forms help collect vital information from attendees
  • Detailed analytics can help optimize your scheduling process

What you won’t like

  • Limited customization options to change the design and layout of your scheduling page
  • Though it offers a free plan, most of the advanced scheduling options are included within the paid plan

Pricing: Free plan available (limited to 1 calender connection). Paid plans start at $8/user/month.

32. 10to8

Best for Scheduling Meetings & Webinars

10to8

Having utilized 10to8 for appointment management, I appreciate its robust feature set. This tool provided me with a comprehensive platform to streamline bookings, manage staff schedules, and maintain client communication. 

Its intuitive interface simplified appointment scheduling for my clients and staff and supported various appointment types, from in-person to virtual meetings. 10to8’s automated reminders helped reduce no-shows, while its reporting and analytics offered me valuable insights for improving operations. 

With its calendar sync and integration options, 10to8 proved to be a reliable and efficient scheduling tool to optimize time and resources.

What you’ll like

  • Customizable public booking page with images, logos, descriptions, color palettes, and link addresses
  • Powerful reporting tools to track organizational performance
  • You can sync calendars like Google, iCal, Outlook, and more.
  • Check if your customers view the appointment reminders
  • Integrate with tools like Zoom Video Conferencing and Salesforce

What you won’t like

  • Users may find the customization options for appointment reminders and booking widgets somewhat limited, affecting brand consistency.
  • Users have reported scheduling errors when booking appointments for different time zones.

Pricing: Starts from $4/user/month (billed annually). 

? Best Document Management Tools

Document management tools are indispensable for efficient organization and sharing of digital content. Whether you need to store, access, or collaborate on documents, investing in the right document management tools can significantly improve your business operations.

33. Microsoft Sharepoint

Best for Document Collaboration 

Microsoft Sharepoint

I’ve had a great experience using Microsoft SharePoint as my go-to document management tool. It’s incredibly user-friendly and efficient. With SharePoint, I store, arrange, and collaborate on documents online. 

Setting up dedicated sites is easy, and I can easily upload documents from my computer or cloud services like OneDrive and Dropbox. Integrating Microsoft Office apps like Word, Excel, and PowerPoint makes creating new documents seamless. 

Real-time collaboration is a game-changer with features such as comments, chat, and version history. Moreover, SharePoint’s robust search, workflow automation, security measures, and integration with tools like Teams and Outlook make it a comprehensive solution. SharePoint stands out as the ultimate tool for secure and efficient online document management.

What you’ll like

  • Content management capabilities allow you to search for information quickly
  • You can collaborate with team members effectively across multiple devices
  • Forms and workflow creation with Sharepoint lists, Power Automate, etc.
  • Information and resource organization on home sites and portals.

What you won’t like

  • Managing document versions can be cumbersome, leading to confusion and data loss
  • Extensive customization requires skilled developers, making it less accessible for small businesses

Pricing: Starts from $5/user/month.

34. Bit.ai

Best for Document Templates

Microsoft Sharepoint

Bit.ai is a revelation in document management. This modern tool offers extensive document templates, which helped me transform static files into dynamic, multimedia-rich documents. 

With Bit.ai, I’ve created engaging documents, reports, and wikis with ease. Its intuitive editor enabled me to effortlessly add videos, images, and live web links. Collaboration is seamless, as it allows real-time co-editing and commenting. 

Plus, the document tracking feature helped me understand how my content is being consumed. Bit.ai’s smart document management makes organizing, sharing, and tracking documents a breeze.

What you’ll like

  • You can craft fast and engaging notes, documents, wikis, and knowledge bases
  • Rich media integrations for seamless collaboration
  • Detailed insights into document engagement through real-time document tracking
  • It lets you collaborate and share files from cloud storage platforms like Google Drive, Box, Sharepoint, and OneDrive
  • You can retrieve and edit documents from any device with Bit.ai’s cloud-based platform

What you won’t like

  • Free plan has limitations on storage and collaboration features
  • While Bit.ai supports integrations, its options are limited compared to other document collaboration tools

Pricing: Free plan available (limited to 50 documents). Paid plan starts at $8/member/month.

35. DocuWare

Best for Document Management & Workflow Automation

DocuWare

My experience with DocuWare has shown me how a dedicated document management system can transform business processes. 

It offers a scalable and secure platform for storing, organizing, and retrieving documents. The tool also excels in workflow automation, allowing for the efficient routing of documents through approval processes. 

The OCR technology ensures that even scanned documents are searchable. DocuWare’s integration capabilities enable it to work seamlessly with existing software, enhancing productivity. 

What you’ll like

  • Scanning, importing, and digitizing paper documents into a digital format
  • Extracting relevant data from documents for quicker processing and indexing
  • You can organize and store all documents in a secure, centralized repository accessible from anywhere
  • Automated workflows to streamline document routing and approval processes
  • Powerful search filters, metadata, and content-based searches to quickly locate documents.

What you won’t like

  • Lacks robust native collaboration tools, making real-time document editing and teamwork less efficient
  • Mobile app capabilities are limited, hindering on-the-go document access and management 

Pricing: Custom pricing.

Best Accounting Tools

Accounting tools for small business streamline financial processes, making tasks like bookkeeping, expense tracking, and financial reporting more efficient. With the right tool in hand, you can ease up your task of managing finances.

36. Quickbooks

Best for Managing Bills & Tracking Expenses

Quickbooks

Quickbooks is a pivotal accounting solution that I tried my hands on. The software is user-friendly, making finance and tax management significantly more efficient. 

Tasks such as invoice creation, income and expense tracking, and bank account synchronization are effortlessly handled, thanks to the tool’s automation capabilities. Furthermore, Quickbooks excels in tax preparation and filing, alongside provisions for employee payment and online transaction handling. 

The tool’s comprehensive reports provide valuable insights into cash flow, profitability, and tax liabilities, aiding prudent decision-making. Quickbooks seamlessly integrates with prominent platforms like Shopify and PayPal, offering a streamlined workflow. 

What you’ll like

  • You can create and send invoices to your customers and track their payments 
  • It lets you connect your bank accounts and credit cards to import and categorize transactions
  • Customizable reports to get insights into your business performance and financial health
  • Cash flow management by entering and paying bills, scheduling recurring payments, and tracking expenses
  • Easy collaboration with your accountants to share your books, documents, and reports 

What you won’t like

  • Users cannot easily restore their account data to a specific date and time unless they subscribe to the highest-priced tier
  • Some users have reported that QuickBooks can be unstable or prone to crashing, especially when handling large amounts of data or transactions

Pricing: Starts from $15/month.

37. Freshbooks

Best for Automating Daily Accounting Activities

Freshbooks

Freshbooks has been an absolute game-changer for my small business journey. 

With its user-friendly interface and versatile features, managing my finances has become super-easy. Crafting and sending professional invoices is also simplified while keeping tabs on my time, expenses, projects, and clients is a stress-free experience. 

I also found the option to accept online payments to be super convenient. Collaborating with my team and monitoring inventory has never been easier. The top feature is its robust reporting capability, which has made tax season far less daunting.

Freshbooks’ inclusion of double-entry accounting and bank reconciliation features has truly simplified my bookkeeping. 

What you’ll like

  • Customizable logo, colors, and fonts for invoices
  • Time and expense tracking for projects 
  • Accounting reports and tax summaries to keep track of your income and expenses
  • You can manage receipts and attach them to your expenses for easy documentation and tax filing
  • Easy collaboration with team members and clients on projects, proposals, estimates, and invoices

What you won’t like

  • Limited features for inventory management and purchase orders
  • It does not have a built-in payroll functionality, which means you have to use a separate service or software to pay your employees and handle taxes

Pricing: Starts from $8.5/month.

38. Tagembed

Tagembed is a social media aggregator tool that helps users create impactful and engaging social media content and embed them on their website. The best part about using this tool is that it does not require any coding. Anyone can simply copy-paste the code to embed a functional social media widget on a website. Tagembed is compatible with 20+ social media platforms, including Facebook, Instagram, LinkedIn, etc. 

With this tool, you can easily collect all your social media feeds and embed them on your website. This way, your website visitors can see all your latest social media content like Instagram reels, Instagram posts, Facebook feeds, and LinkedIn feeds on website

Tagembed helps users customize the overall look of the social media widget. For example, you can easily change the themes and layouts of the widget to match the visual appeal of your website. You can also use their custom CSS feature to uplevel the customization game and make your widget look more professional. 

What You’ll Like 

  • Simplifies your workflow with little to no code embedding process
  • Customizable social media widgets to suit your brand’s aesthetic and needs
  • Embed your widget across an unlimited number of websites with ease
  • Utilize the moderation panel to swiftly identify and remove any irrelevant content
  • The free plan allows you to explore the full range of features and benefits without any upfront costs.

What You Won’t Like 

  • Free plan does come with a limitation on post views.
  • CDN image delivery is not available in free plans

Pricing 

The basic plan starts at $19 per month. Provides a 14-day free trial, no credit card required

Which of These SaaS Solutions Will Suit You Best?

As businesses become more comfortable operating on the cloud, SaaS solutions have become more favorable choices. Moreover, when SaaS providers follow best practices, SaaS can be more secure than on-premise applications.

Though I have provided you with a detailed list of over 35 best SaaS tools, choosing one for your business can still be hectic. That’s why I am giving my top 3 choices for the best SaaS tools:

Option A: ProProfs Chat

If you want to engage your customers most efficiently, this live chat tool can help you achieve it easily. With features like canned responses, chat transcripts, automated greetings, and chat routing, this tool ensures your customers get the best of it.

Option B: Hootsuite

If you are a small business that needs to focus on social media campaigns, then Hootsuite is a great option. This tool can help you boost your social media presence while allowing you to track ongoing social media trends.

Option C: BigContacts

This is one of the best CRM tools I’ve used when it comes to contact management and email marketing. BigContacts lets you segment your audience for targeted marketing. You can easily manage your sales pipelines while keeping a clear view of your generated leads.

Ultimately, selecting the best SaaS tool for your business depends on your unique needs and requirements. I’ve provided an extensive list of top-notch options in the market to assist you in finding the perfect software solution for your business. I hope this helps you conclude your research.

Learn More About SaaS Tools

Q: Why Does Your Business Need SaaS Tools?

A: SaaS, or Software as a Service, provides businesses with software hosted in the cloud by a provider. This software is the same for all users, and any updates or features are automatically available to all customers. This scalability allows your business to easily adjust to its growing needs.

Here are some more benefits of SaaS tools for businesses:-
  • Flexibility of making subscription-based payments rather than bulk
  • Quick access to the software on the cloud from any device 
  • Save time on lengthy, complex installations of hardware and software
  • Customize the tool in any way that suits your brand

Q: What are SaaS tools, and how do they differ from traditional software? 

A: SaaS stands for “Software as a Service.” SaaS tools are cloud-based software applications hosted and maintained by a third-party provider. Unlike traditional software, which needs to be installed and run on individual computers or servers, SaaS tools are accessed through a web browser. 

Users subscribe to SaaS services pay-as-you-go, often with a monthly or annual fee. This eliminates the need for complex installations, updates, and maintenance, making SaaS tools more accessible and cost-effective.

Q: Are these SaaS tools suitable for all types of businesses, or are they industry-specific? 

A: SaaS tools can cater to a wide range of business needs, from customer relationship management (CRM) and project management to accounting and human resources. 

While many SaaS tools are designed to be versatile and applicable across industries, some might be tailored for specific sectors. For example, SaaS tools are designed specifically for healthcare, retail, finance, and more. 

Q: How do SaaS tools ensure data security and privacy for their users? 

A: SaaS providers take multiple measures to ensure data security and privacy. These measures often include encryption of data both in transit and at rest, regular security audits, access controls, authentication protocols, and compliance with industry standards such as GDPR and HIPAA for software development.

Reputable SaaS providers invest in robust security infrastructure, firewalls, and intrusion detection systems to safeguard user data from unauthorized access and breaches.

Q: Can businesses customize or integrate these SaaS tools with their existing software stack? 

A: Many SaaS tools like ProProfs Chat offer extensive customization and integration options. While the level of customization might vary, businesses can often configure certain settings to align the tool with their specific needs. Integration capabilities ensure that SaaS tools work seamlessly with existing software applications. 

Q: Do these SaaS tools offer mobile apps for seamless access on the go? 

A: Many SaaS tools offer dedicated mobile applications for various platforms, such as iOS and Android. These mobile apps provide users with on-the-go access to the SaaS tool’s features and functionality. This is especially valuable for businesses with remote or mobile workforces, as it allows employees to stay productive even when they are away from their desks. 

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About the author

The ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.