15 Best Shopify Live Chat Apps in 2024

Are you a Shopify store owner struggling with low conversion rates despite working hours to optimize it? 

It could be because your Shopify store customers aren’t getting the support they need when they have questions or concerns. Maybe they’re hesitant to purchase because they’re not sure about the size or fit of a product. Or perhaps they have some doubts about the shipping process.

If that’s the case, there’s a way out – Shopify live chat apps!

In this blog, we’ll look at some of the best live chat apps for Shopify on the market.

Which Is the Best Live Chat App for Shopify?

While there’s no definitive “best” live chat app for Shopify, the ideal choice depends on your specific requirements. 

I have narrowed down the list of the best Shopify live chat apps to help you make a quick decision. 

My top picks are:

Option A: ProProfs Chat

Best for customer support chat with AI chatbots, ProProfs Chat excels in engaging customers with immediate support and enhancing their shopping experience. It offers chat automation, visitor tracking, and extensive customization, making it ideal for e-commerce businesses aiming to personalize customer interactions and improve service quality.

Option B: Smartsupp

Smartsupp stands out for its flexible customer communication, offering a customizable widget, contact form, and live chat mobile app. It adapts seamlessly to your brand, supports multiple languages, and ensures no customer query remains unanswered, making it perfect for businesses seeking a personalized and efficient communication experience.

Option C: Tidio

Tidio is renowned for its ticketing system and AI chatbot, resolving up to 70% of customer inquiries. It offers seamless integration with platforms like Shopify and provides comprehensive analytics, making it essential for businesses looking to enhance their customer service operations and responsiveness.

For me, ProProfs Chat seems to be the best for our needs because it not only offers fundamental chat capabilities but also includes advanced features like AI chatbots and visitor tracking. However, I recommend going through the full list of tools to choose the right one for your specific requirements.

What Is Shopify Live Chat?

Shopify Live Chat is a dynamic tool that enables direct communication between store owners and their customers through real-time messaging. This feature integrates seamlessly with a Shopify store, offering a platform for instant queries, support, and guidance. 

Store owners can personalize the chat interface to align with their brand, manage conversations efficiently, and even automate responses to common questions. This level of customer service excellence not only meets but often exceeds customer expectations, fostering loyalty and encouraging repeat business.

The live chat app for Shopify also integrates with third-party platforms like Facebook Messenger and WhatsApp to provide a seamless customer support experience across multiple channels.

List of Shopify Live Chat Apps

1. ProProfs Chat – Best for Customer Support Chat with AI Chatbots

I find ProProfs Live Chat an indispensable tool for my Shopify store. This app allows me to engage with my customers directly, offering them immediate support and enhancing their shopping experience. It comes equipped with features like chat automation, chat routing, and chat transcripts, which simplify my communication and elevate my customer service quality.

I appreciate its compatibility with various Shopify apps and the flexibility to customize the chat widget’s look to fit my e-commerce site perfectly. This adaptability makes it an ideal choice for any e-commerce business looking to personalize their customer interactions.

Moreover, I value the ability to monitor important metrics such as chat volume and response times. This functionality helps me refine my customer support strategies and ensure I provide top-notch customer experiences consistently.

ProProfs Chat excels not only in its fundamental chat capabilities but also in its extensive customization features. Yet, what truly captures my attention are the visitor tracking and AI chatbot functionalities.

Furthermore, AI chatbots have significantly improved my workflow. They manage the initial responses to chats and direct these conversations to the appropriate agents or departments, thus conserving my time and resources.

What you will like

• Engage website visitors with proactive chat invitations.
• Improve CX by gathering feedback with post-chat surveys.
• Optimize operator performance with advanced reports and analytics.
• Track customer behavior, like time spent and browsing patterns, with a visitor tracking feature.

What you may not like

• Regular updates to the AI chatbot might confuse new users.
• The free plan limits access to just one operator.

Pricing

Forever-free plan is available. Team plan starts at $19.99/operator/month.

Also Read: How to Add Live Chat App to Shopify Store

2. Smartsupp – Best for Flexible Customer Communication

Smartsupp enables versatile customer communication through its three main features: a Customizable Widget, Contact Form, and Live Chat Mobile App. The Customizable Widget adapts seamlessly to your brand’s visual identity, supports multiple languages, and enables file sharing, thus driving global customer engagement.

The Contact Form captures every customer query along with essential follow-up information, ensuring a continuous dialogue. Meanwhile, the Live Chat Mobile App allows businesses to instantly meet customer needs from any location, guaranteeing that no query remains unanswered.

These features establish Smartsupp as an unmatched tool for businesses aiming to offer a personalized, efficient, and brand-aligned communication experience across various customer touchpoints.

What you will like:

• The chat widget offers simplicity in usage and customization.
• Capability to monitor and document the customer’s journey on the website.
• Availability of online support and options for multiple languages.
• Compatibility with a wide range of e-commerce platforms and website construction tools

What you may not like:

• Absence of a file-sharing feature within the chat widget.
• Lack of automated messages when offline.

Pricing 

Free plan available (limited to 1 agent). Starts at $19.5/month

3. Tidio –  Best for Ticketing Systems 

Tidio’s AI chatbot resolves up to 70% of customer inquiries. Tidio offers 50 free AI conversations to start, highlighting its leadership in customer support innovation. Beyond its chatbot, Tidio introduces a powerful ticketing system. This system allows businesses to manage support emails effectively at scale.

As one of the best Shopify live chat apps, the system enables support teams to monitor, prioritize, and assign customer inquiries from one place. This organization ensures teams stay responsive. Converting support emails into tickets makes tracking customer requests easier. Dedicated tabs for emails, separate from chats, streamline the workflow, and improve team coordination.

Tidio’s ticketing system focuses on simplicity, efficiency, and teamwork. It proves essential for businesses aiming to enhance their customer service operations and responsiveness.

What you will like

• Robust live chat capabilities, including chatbots and a ticketing system.
• Seamless integration with Shopify and various other platforms.
• Comprehensive analytics and reporting tools for performance assessment.
• User-friendly interface with customizable options.

What you may not like 

• Occasionally inconsistent live chat notifications.
• Chat transcripts may present challenges in readability.

Pricing 

Starts at $0/month. Paid plans start at $29/month. 

4. Willdesk – Best for Self-Service Widget  

When considering a self-service widget for your organization, WillDesk emerges as one of the best shopify chat apps. This platform excels in empowering users to find solutions independently, reducing the workload on your support team. 

Its intuitive design ensures users can navigate easily, accessing FAQs, troubleshooting guides, and more without assistance. WillDesk integrates seamlessly with your existing website or application, maintaining a consistent user experience. 

The customization options allow you to tailor the widget to match your brand, enhancing your professional image. Moreover, its analytics feature provides valuable insights into user behavior, helping you refine your support strategy. 

For organizations aiming to improve customer satisfaction while efficiently managing resources, WillDesk offers a compelling solution.

What you will like

• It offers a user-friendly setup process that requires minimal technical knowledge.
• A fully customizable chat widget that supports over 40 languages.
• Provides self-service options like FAQs and order tracking.
• Integrates with Parcel Panel and Trackingmore for seamless order tracking.

What you may not like

• Unlike most competitors, Willdesk does not offer chatbot functionality.
• Some merchants have noticed that the app leaves the code after deinstallation.

Pricing 

Free plan (up to 10 agents). Starts at $18/agent/month

5. Richpanel – Best for AI-Powered Customer Service 

Richpanel serves as an exceptional AI customer service platform, especially for businesses aiming to elevate their customer support experience. This platform allows organizations like mine to automate responses and streamline customer queries efficiently. 

This live chat app for Shopify can offer personalized support round-the-clock, ensuring customer satisfaction and loyalty. Its intuitive design integrates seamlessly with existing business systems, making it a top choice for those seeking to improve their customer service operations. 

The ability to analyze customer interactions for insights further enhances our ability to make informed decisions. Overall, Richpanel stands as a robust solution for organizations striving to deliver superior customer service through AI technology.

What you will like

• Richpanel’s customer service is responsive and helpful.
• The platform is efficient and responsive, which allows users to handle customer inquiries promptly.
• Offers seamless integrations with other tools and platforms.
• The interface is user-friendly and visually appealing.

What you may not like

• Richpanel can be slower to load compared to other platforms.
• Has limitations in terms of data handling.

Pricing 

Starts at $9 for 3 agents/month

6. Re:amaze – Best for Push Campaigns 

Re:amaze stands out as an integrated platform designed to enhance customer service, live chat, and help desk support for online businesses. I like this platform as it consolidates various customer support channels into one seamless helpdesk, enabling faster and more efficient responses. 

Teams can collaborate effectively through assignments, notes, and shared views, while automation and machine learning help manage common tasks and prevent customer messages from slipping through the cracks.

Re:amaze supports managing multiple businesses from a single dashboard, ensuring a professional look and maximized efficiency across different storefronts or websites. It also includes modern chat features to attract and convert customers, real-time data insights to empower teams, and customizable help centers for customer education. 

What you will like 

• Boasts an intuitive design that simplifies navigation and operation
• Offers robust automation capabilities that can enhance productivity.
• Consolidates all customer communication channels into a single dashboard.
• Integrates well with social media platforms.

What you may not like 

• Pricing structure may become a significant expense for larger companies
• New users may find the platform challenging to navigate initially due to the lack of extensive onboarding assistance or tutorials.

Pricing 

Starts at $29/team member/month

7. Channel.io – Best for Personalizing Customer Experience 

Channel.io revolutionizes customer service with its comprehensive suite of tools designed to enhance communication and increase conversion rates. This platform offers a seamless omni-channel experience that enables businesses to engage customers through various channels, including a state-of-the-art live chat feature. 

With customizable chatbots, this live chat app for Shopify efficiently manages inquiries, doubling work efficiency and significantly reducing response times. The ability to personalize customer interactions leads to better conversion rates and customer satisfaction. Features like text translation, template replies, and internal communication tools simplify the customer service process. 

Channel.io provides detailed reports and analytics, enabling businesses to optimize chat efficiency and improve overall performance. By automating and personalizing customer experiences, Channel.io helps businesses grow by turning casual visitors into loyal customers.

What you will like

• Intuitive chat widget that’s easy to integrate and customize.
• Offers real-time messaging for instant communication.
• Provides automation features like chatbots for efficiency.
• Supports integration with other business tools and platforms.

What you may not like 

• May require a learning curve for new users to utilize all features.
• The cost might be higher compared to other similar tools.

Pricing 

Free plan available (access limited to a 30-day history). Paid plans start at $27/month.

8. Chatra – Best for Targeted Chats and Triggers 

Chatra introduces a game-changing approach to customer interaction through its targeted chats and triggers, a cornerstone for enhancing sales and leads and reducing bounce rates on websites. This innovative tool allows us to initiate conversations with customers proactively, addressing their needs or problems right when they arise.

The beauty of Chatra’s system lies in its simplicity and effectiveness. By setting up targeted chats, we can engage customers with personalized messages based on their behavior on our site. For instance, if a visitor lands on our homepage and seems hesitant, a friendly pop-up message can guide them to popular pages or offer assistance, making their experience smoother and more enjoyable.

Moreover, Chatra has thoughtfully designed triggers for various scenarios, such as offering help on complicated pages or saving carts at checkout, which are notorious for high abandonment rates. This proactive engagement not only solves customer issues before they escalate but also creates a more personalized shopping experience.

What you will like

• Provides a free version with basic features, making it ideal for small businesses.
• Allows real-time interactions with customers, which can help increase sales.
• Users find it easy to integrate through platforms like Google Tag Manager.
• There is a mobile app available, enhancing accessibility and convenience.

What you may not like

• Some users have reported lag in the chat, which can appear unprofessional.
• To remove Chatra branding, one must opt for the paid version.

Pricing 

Forever free plan (limited to one agent). Paid plan starts at $21/month.

Must Read: 10 Best Shopify Chatbots to Upscale Your Business in 2024

9. Conzia – Best for Multi Channel Messaging 

As one of the top shopify chat apps, Conzia emerges as a premier choice for Multi-Channel Messaging, providing a streamlined platform for effortless communication across a variety of channels. This solution enables businesses to handle conversations from WhatsApp, Messenger, Telegram, Viber, WeChat, SMS, and others in a single location. Its compatibility with over 40 messaging APIs, CRMs, CMSs, and Marketplaces guarantees smooth support and a unified customer journey.

Conzia’s use of AI-driven chatbots boosts operational efficiency by automating nearly half of all customer queries. The platform offers real-time analytics, offering insights into customer satisfaction, response times, and the performance of agents. These analytics aid businesses in refining their strategies and enhancing sales.

Adopting Conzia’s all-encompassing services allows companies to notably enhance their online sales, elevate customer satisfaction, and minimize churn, setting the stage for sustainable expansion in the digital market.

What you will like 

• Supports integration with live chat, Facebook Messenger, and WhatsApp.
• Facilitating a smooth setup process.
• Offers a mobile app that allows for convenient management of customer interactions on the go.
• Provides options to customize the chat widget. 

What you may not like

• If you need automated responses, you’ll have to integrate an additional chatbot app.
• The free plan may not be adequate for stores with more than 100 monthly visitors.
• As the traffic increases, stores will need to move to paid plans, which could be a significant cost. 

Pricing 

Free plan is available (limited to 2 chat agents). Paid plans start at $19.99. 

10. LiveChat – Best for Reports & Analytics

LiveChat, one of the leading shopify chat apps, offers a suite of products designed to enhance customer service and sales through effective communication channels. These products include ChatBot, HelpDesk, KnowledgeBase, and OpenWidget, each tailored to automate and support customer interactions efficiently. 

With LiveChat, businesses can access a comprehensive analytics toolset, providing insights into chat and agent performance, customer satisfaction, and engagement levels. The platform allows for the creation of custom reports and the scheduling of these reports to be sent directly to your email, ensuring you stay informed about your team’s performance and customer service quality.

Key features include ticket satisfaction, agent rating, response time analysis, and chat source tracking, among others. LiveChat’s reports help businesses understand their customer service impact. The platform offers eCommerce reports to track sales and goal achievement, which demonstrates its value in improving sales workflows and customer interaction strategies.

What you will like

• Enables immediate communication with fast responses to customer inquiries.
• Customers can receive assistance directly on the website.
• A single agent can manage several chats simultaneously.
• Conversations are recorded, creating a transcript of the interaction for both the customer and the business.

What you may not like

• Misses the personal connection found in face-to-face or telephonic conversations.
• Live chat does not provide vocal cues like phone calls, challenging effective emotional conveyance.

Pricing 

Starts at $20/month

11. Zendesk – Best for Customer Experience (CX)

All the tools mentioned aim to enhance customer experience, but my preference is for Zendesk because of its superior CX capabilities. My organization prioritizes customer satisfaction, and Zendesk’s platform matches our objectives well. Its quick adaptability and wide range of features make it the top choice for companies of various sizes.

This live chat app for Shopify focuses on customer experience and its efficiency in delivering immediate value at a large scale promise a significant return on investment. Additionally, Zendesk’s clear pricing structure presents the most cost-effective option for long-term development.

The platform’s omnichannel support improves the customer journey, ensuring each interaction is seamless and tailored. For my organization, selecting Zendesk was a decision to invest in a solution that not only fulfills our present requirements but also grows with us.

What you will like

• Centralize support tickets from various channels (email, social media, chat) into a single inbox.
• Enable instant interactions between customers and support agents.
• Simplify repetitive tasks with AI-driven chatbots.
• Offer strong customization options for workflows, ticket routing, and deflection.

What you may not like 

• The price per agent exceeds that of major competitors.
• Some users have encountered glitches and performance problems with the mobile application.

Pricing 

Starts at $55/agent/month 

12. Tawk.to – Best for Linking Conversation with Chat Pages

Another live chat app for Shopify I like using is Tawk.to – thanks to its dedication to making customer communication accessible and straightforward. The platform provides customizable chat landing pages called Chat Pages, enabling businesses to transform any link into an opportunity for conversation. 

This functionality proves beneficial for businesses lacking a website or seeking to add interactivity to their social media and email signatures. By offering a direct chat link, businesses can better engage with their audience through various channels, such as social media campaigns, email correspondence, or virtual events. 

The ease of setting up a Chat Page, devoid of any coding necessity, empowers businesses to adjust their approach to connect with customers on their preferred platforms.

What you will like

• Simple setup and strong security protocols
• Enable direct interaction between booth staff and participants
• Switch from bot to human conversations instantly
• Produce fresh content using AI support

What you may not like

• Lacks a guarantee for reliability or support due to its free nature.
• Offers a limited selection of integrations with external tools and platforms.

Pricing 

Free tool. Fixed price of $1/hour for native-speaking human live agents. 

 13. JivoChat – Best Live Chat for Mobile App

JivoChat changes customer interaction within mobile applications by offering a straightforward solution to integrate live chat without incurring development costs. This innovative approach allows Android and iOS app users to communicate directly with your team, bypassing the need to navigate away to websites or messengers. 

The Shopify live chat app ensures that messages from the app and other channels converge in a single JivoChat app window, eliminating the risk of missing important communications. Additionally, it employs chatbots to efficiently handle inquiries outside of business hours, successfully resolving up to half of all requests autonomously. 

Push notifications keep users engaged by informing them of responses even when the app is not active. Moreover, the SDK facilitates the collection of customer satisfaction ratings, providing valuable feedback on staff performance and overall service effectiveness. 

What you will like

• Has a user-friendly interface that is easy to navigate.
• The ability to see what clients are typing before they send the message is a unique and helpful feature.
• Works seamlessly with various CRM platforms and other software solutions such as Wix, WordPress, and Slack.
• Unified inbox where you can securely track and respond to messages wherever they are.

What you may not like 

• Chats can only be assigned to online users, which can be a limitation for offline sales agents.
• Visitor data reports may not update in real time, and the automation triggers can be a little problematic.

Pricing 

Starts from $0. Paid plans start at $19/agent/month.

14. Gorgias – Best for All-In-One Helpdesk

Gorgias offers an all-in-one support inbox designed for Ecommerce customer service teams. This powerful tool allows you to organize, automate, and respond to customer support tickets across all your channels efficiently. 

With this shopify chat app, your team can automate repetitive tasks, personalize interactions, and deliver exceptional customer experiences. The platform enables you to handle tasks such as refunds, updates, cancellations, or approving return requests directly from the inbox, integrating seamlessly with platforms like Shopify.

You gain immediate access to essential customer information, such as previous orders and subscription details, eliminating the need for back-and-forth communication. The platform supports building a library of canned responses to frequently asked questions, further improving response times and consistency in customer communication.

What you will like 

• Enables the handling of customer service from multiple channels through a single dashboard.
• The ability to tailor the inbox and set up filters as per specific requirements is highly valued.
• Quick and supportive customer service team.
• Promotes better collaboration among team members.

What you may not like

• Setting up automated workflows can be problematic, with some users noting delays in updates once tickets are resolved.
• At times, it’s challenging to assess the total number of tickets, which can be problematic.

Pricing 

Starts at $50/month

15. Pure Chat – Best for Powerful Dashboards 

I appreciate Pure Chat for its dashboard, which significantly improves my interaction with customers and simplifies conversation management. Its design optimizes essential tasks, which offers a highly intuitive user experience. Adjusting my availability and toggling between chat conversations is straightforward.

The feature allows us to move seamlessly between ongoing customer chats and initiate discussions with team members, which enhances our collaboration and operational efficiency. It’s also easy to oversee chats, step in to elevate the customer service experience or call in additional support from other operators.

Being able to modify the availability status for team members ensures that we provide uninterrupted assistance. The option to add and store contact information makes customer interaction more personalized. The dashboard streamlines the management of customer engagements, making it more efficient, cooperative, and tailored.

What you will like

• Lets you customize chat widgets to match your brand’s look and feel.
• The free version is great for websites with lower visitor traffic.
• The mobile app allows you to answer questions from anywhere.
• Users appreciate the user-friendly platform and its straightforward interface.

What you may not like 

• Lack of file-sharing and automatic messaging capabilities.
• Absence of a universal setting for managing chat widget visibility across pages.

Pricing 

Starts at $39/month

Evaluation Criteria 

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 
6. Personal Experience / Experts’ Opinions: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Learn More About Shopify Live Chat Apps

What are the uses of Shopify live chat?

Shopify live chat serves multiple purposes. It enhances customer service by allowing immediate responses to queries. It boosts sales by engaging customers in real time, helping them make purchasing decisions. Additionally, it collects feedback directly from users, improving the shopping experience.

How to integrate a live chat app on Shopify?

To integrate a live chat app on Shopify generically, start by selecting a live chat application that suits your business needs. Install the application through the Shopify App Store or the app's website. Follow the provided instructions to add the app to your Shopify store. Customize the settings to fit your brand and preferences. Finally, activate the app to start engaging with your customers in real-time.

Which Shopify live chat apps offer multilingual support for international customers?

Several Shopify live chat apps provide multilingual support to cater to international customers effectively. Notable examples include ProProfs Chat, Tidio Live Chat, Re:amaze Live Chat & Helpdesk, and Gorgias. These apps allow you to communicate with customers in various languages, enhancing the shopping experience for users worldwide.

Which one is the best live chat for Shopify?

Determining the "best" live chat app for Shopify depends on specific needs such as features, budget, and the level of customer service required. However, ProProfs Chat is highly regarded for its ease of use, automation capabilities, and multilingual support, making it a popular choice among many Shopify store owners.

Are Shopify live chat apps easy to install and customize?

Yes, Shopify live chat apps are generally easy to install and customize. Most of these apps offer a straightforward installation process that integrates directly with your Shopify store, allowing you to customize the chat widget to match your brand's look and feel. They provide various customization options to tailor the chat experience to your store's needs.