17 Best Shopify Live Chat Apps in 2023 (Compared)

Are you a Shopify store owner struggling with low conversion rates despite working hours to optimize your store? You’ve put in the effort to create beautiful product pages, optimized your SEO, and even invested in paid ads to drive traffic.

But despite all this effort, are your conversion rates still lower than you’d like? If that’s the case, there’s a way out – Shopify live chat apps!

Why is this happening? 

It could be because your Shopify store customers aren’t getting the support they need when they have questions or concerns. Maybe they’re hesitant to purchase because they’re not sure about the size or fit of a product. Or perhaps they have some doubts about the shipping process.

These problems are too common for online businesses. With the right live chat app, you can provide real-time customer support, answer their questions, and address their concerns before it’s too late. This can lead to higher customer satisfaction, more sales, and, ultimately, a more successful business.

In this blog, we’ll look at some of the best Shopify live chat apps on the market. We’ll explore the features that make them stand out and provide guidance on choosing the right app for your business. So if you’re ready to boost your customer engagement and take your business to the next level, read on!

What is Shopify Live Chat?

Shopify live chat app is a customer support tool that enables businesses to communicate with their customers in real-time through a live chat interface. The app integrates with Shopify, an e-commerce platform, to allow merchants to chat with their customers directly from the Shopify dashboard.

With the Shopify live chat app, customers can initiate a chat with the merchant by clicking on a chat icon on the website or within the Shopify store. Merchants can then respond to customers’ inquiries, answer questions, provide guidance, and help resolve real-time issues.

The app allows merchants to customize the chat widget’s appearance, set up automated messages, and access detailed chat analytics to monitor the team’s performance.

The live chat app for Shopify also integrates with third-party platforms like Facebook Messenger and WhatsApp to provide a seamless customer support experience across multiple channels.

Overall, the Shopify live chat app is an essential tool for businesses to enhance their customer support, increase customer satisfaction, and ultimately drive sales.

What is a Shopify Live Chat App Used For?

One of the critical aspects of running an online business is customer support, and live chat is one of the most effective ways to offer it.

A Shopify live chat app allows businesses to provide real-time customer support by facilitating one-to-one conversations with them on their website. This section will explore the various use cases of a live chat app for businesses of all sizes. 

1. Product Inquiries

Customers may have questions about specific products, such as their features, pricing, or availability. With live chat for Shopify, store owners can provide quick and accurate responses to these inquiries, which can help increase sales.

2. Technical Support

If customers are experiencing issues with a product or service, live chat operators can provide technical support and troubleshooting assistance in real-time. This can help reduce frustration and improve the customer experience.

3. Order Tracking

Customers may have questions about the status of their orders, such as tracking information or delivery schedules. Shopify live chat can provide this information quickly and easily, improving the customer experience and reducing customer support inquiries.

4. Sales Assistance

Live chat acts as a channel to provide sales assistance, such as suggesting related products or providing recommendations based on the customer’s preferences. This can help increase sales and boost business revenue.

List of the Best Shopify Live Chat Apps

Several live chat apps are available for integration into Shopify stores. But choosing the right one is a daunting task. We’ve compiled a list of the 17 best Shopify live chat apps that can help your business grow.

1. ProProfs Chat

ProProfs Live Chat is a powerful customer support tool designed for Shopify store owners. This app enables e-commerce businesses to interact with customers in real-time, providing instant assistance and boosting customer engagement.

The app offers a range of features, including chat automation, chat routing, and chat transcripts, that help to streamline communication and improve customer service. 

With the ability to integrate with various Shopify apps and customize the chat widget’s appearance, the ProProfs Shopify Live Chat app is highly versatile. It can be tailored to meet the unique needs of any e-commerce business.

Additionally, it can be used to track key metrics such as chat volume and response time, enabling businesses to optimize their customer support processes and deliver exceptional customer experiences.

Key Features

• Engage website visitors with proactive chat invitations.
• Improve CX by gathering feedback with post-chat surveys.
• Optimize operator performance with advanced reports and analytics.
• Track customer behavior like time spent and browsing patterns with visitor tracking feature.

Pricing 

• Starts at $0 (forever free for the single operator).
• For more: View pricing and compare plans.

2. Gorgias Chat

Gorgias live chat app is an AI-powered customer service tool designed to help businesses provide exceptional customer support. The app features automation and customer service tools that allow businesses to offer real-time customer support.

Gorgias provides businesses with an all-in-one dashboard to view customer interactions and information in one place. The tool can be integrated with other apps such as Shopify, Magento, and Stripe, to name a few. 

One unique feature of Gorgias is its machine-learning capabilities, which enable it to identify customer requests and automate responses accordingly. Gorgias is user-friendly and customizable, making it a perfect tool for businesses of all sizes looking to enhance their customer support.

With Gorgias, businesses can offer seamless customer service, increase customer satisfaction, and ultimately grow their business.

Key Features

• Enhance the support process by tracking metrics like response and resolution time with reports and analytics.
• Manage customer support from a single platform with multiple integrations.
• Quickly access all customer information with a single unified dashboard.
• Resolve customer inquiries promptly with automated chatbots.

Pricing

Starts at $10/month.

Also Read - 10 Best Gorgias Alternatives

3. Shopify Inbox

Shopify Inbox is a chat feature within the Shopify store that lets you connect with your customers. It is an integrated chat feature designed for merchants to manage customer communication within one centralized platform.

It enables you to manage conversations, send automated messages, and get insights on chat statistics. 

This tool lets merchants connect with customers through popular messaging channels such as Facebook Messenger, Chatkit, and Apple Business Chat.

The chat feature enables businesses to engage with customers in real-time, answer their queries, and provide support. The platform also includes automation tools such as chatbots, which can assist customers with basic questions and help reduce response time. 

Key Features

• Leverage easy accessibility with support features on the web as well as mobile apps.
• Send targeted messages by accessing data related to items saved in the customer’s cart.
• Increase sales by directly sending the discount offer to your store’s visitor.
• Identify conversations that are likely to turn into sales using message classification.

Pricing

• Get in touch with the company for a quote.

4. Chatra

Chatra is an innovative live chat app that offers seamless communication between businesses and their customers. It is a complete customer messaging platform that is intuitive, easy to use, and packed with advanced features to enhance the customer experience.

With Chatra, businesses can communicate with their customers in real-time, resolve issues promptly, and build a stronger relationship with them. 

The app’s modern and sleek design makes it appealing to customers and business owners. Its unique features include automated greetings, offline messaging, and customizable chat widgets.

Chatra is compatible with multiple devices, including mobile phones, tablets, and desktops. The app’s powerful analytics tools enable businesses to track customer behavior, improve their support strategy, and ultimately increase revenue. 

Key features

• Monitor your website visitors in real-time using advanced analytics.
• Optimize customer information for improved sales with Contact form bots.
• Connect with your prospects anywhere, anytime, using its mobile apps.
• Answer FAQs with chatbots for efficient workload management.

Pricing

• Starts at $0/agent/month (No chatbot and extremely limited features)

5. Facebook Messenger

Facebook Messenger is an instant messaging app that can be integrated with Shopify to offer a seamless communication experience.

Businesses can use chatbots to set up automated messages to greet customers, answer frequently asked questions, and provide personalized recommendations, allowing 24/7 support without additional staffing costs. 

Customers can receive order updates and track delivery status via Messenger, while businesses can use this feature to send targeted promotions and discounts based on purchase history.

Overall, the Facebook Messenger app for Shopify offers businesses an efficient and convenient way to communicate with customers and provide personalized support.

Key features

• Easily set up your chat widget with zero-coding.
• Send targeted messages based on chat history, demographics, and browsing history.
• Keep your customers updated with order confirmation messages and shipping updates.
• Offer constant support with round-the-clock availability.

Pricing

• Starts at $9/month.

6. Tawk.to

Tawk.to is a live chat app that facilitates real-time customer interaction, support, and query resolution. It provides a user-friendly interface and easy setup. This highly customizable app enables businesses to match the chat widget with their brand aesthetics and design.

Moreover, Tawk.to has several chat management tools like canned responses, chat history, and visitor information to enhance the chat experience. 

The app integrates with third-party tools like Google Analytics and Salesforce, enabling businesses to streamline workflows and improve customer support processes. The mobile app is equipped with offline messaging, push notifications, and multiple chat management features.

Tawk.to is an all-inclusive live chat app for Shopify for businesses of any size to improve customer engagement and support, enhance workflows, and streamline communication.

Key Features

• Reduce cart abandonment by offering instant support with live chat.
• Identify potential leads by accessing data related to visitor behavior.
• Track and manage customer inquiries with a robust ticketing system.
• Extend consistent customer service with multi-channel support.

Pricing

• Starts at $0 (free forever).

Also Read - 10 Best Tawk.to Alternatives

7. HelpCenter Live Chat

HelpCenter is a user-friendly live chat app that helps businesses provide seamless customer support. It offers a range of features, including proactive chat, customization options, and real-time visitor tracking.

With its intuitive dashboard, businesses can manage multiple chats simultaneously and prioritize high-priority conversations.

HelpCenter also supports file sharing, screen sharing, and co-browsing, allowing agents to troubleshoot issues faster and more efficiently.

Another unique feature is its chatbot integration, which can handle routine queries, freeing agents’ time for more complex issues. 

Additionally, HelpCenter is compatible with various CMS platforms and offers robust analytics and reporting capabilities.

In summary, HelpCenter streamlines customer support operations, increases customer satisfaction, and helps businesses grow by providing an exceptional customer experience.

Key Features

• Share screenshots, images, and documents with customers using file-sharing features.
• Get inquiry details even before extending active support with pre-chat forms.
• Direct customers to specific agents with intelligent routing.
• Easily refer to past conversations with chat transcripts.

Pricing

• Starts at $8/month.

8. Reamaze

Reamaze Chat is an intuitive messaging platform that helps Shopify merchants provide exceptional customer support. It offers a range of features such as real-time chat, automated responses, and integration with social media channels.

With its comprehensive customer profile view, merchants can keep track of past purchases, order history, and customer interactions.

Reamaze Chat offers customizable chat widgets that can be embedded into any website, enabling customers to initiate conversations from anywhere on the site.

Additionally, merchants can set up automated workflows to handle common customer queries, allowing their support team time to focus on more complex issues.

The platform also supports collaboration among team members, allowing merchants to assign conversations, share notes, and set up internal tags to streamline communication.

Overall, Reamaze Chat provides a powerful toolset to help Shopify merchants offer fast, efficient, and personalized support to their customers.

Key Features

• Measure chat performance with advanced reports and analytics.
• Resolve customer issues face-to-face with a built-in video-calling feature.
• Automate customer inquiries with added chatbots even when agents are not available.
• Alert customers of potential problems with the Reamaze Status Page.

Pricing

• Starts at $29/member/month.

9. Jivochat

Jivochat for Shopify is an all-in-one live chat software that enables online businesses to communicate with their customers in real time. It offers a range of features that make it easier to connect with customers, including chatbots, canned responses, and file-sharing.

The chatbot feature can be customized to answer frequently asked questions, and canned responses can be used to save time when answering common inquiries. 

With Jivochat, businesses can also monitor their website visitors, track their behavior, and engage with them based on their actions. The software integrates seamlessly with Shopify, making it easy to install and use.

Jivochat’s user-friendly interface allows businesses to manage multiple chats simultaneously, making customer communication efficient and effective.

Key Features

• Engage your customers with personalized greetings using proactive chat invitations.
• Allow one-click calls or messages from your customer’s favorite social media handle like Facebook.
• Extend accessibility with multi-device support.
• Monitor and improve service quality with everyday Jivochat scores.

Pricing

• Starts at $0/month (limited features with no pre-chat buttons).

10. Formilla

Formilla is a powerful live chat and marketing automation platform that seamlessly integrates with Shopify. It offers a range of features that enable e-commerce businesses to engage with customers, increase sales, and improve customer satisfaction.

With Formilla, you can track and analyze visitor behavior, chat with customers in real time, and send personalized messages and targeted campaigns. 

The platform allows you to create custom chat widgets, triggers, and automated responses based on customer actions and preferences. Formilla offers a range of integrations with other third-party apps such as Salesforce, Mailchimp, and Hubspot.

You can also monitor and measure the performance of your live chat and marketing campaigns through detailed analytics and reporting features. Formilla is an all-in-one solution for e-commerce businesses looking to improve their customer experience and boost sales.

Key Features

• Automatically respond to common inquiries with Helper Chatbot.
• Match your brand’s voice with the chat widget using easy customization.
• Group chat agents into departments for better routing management.
• Connect with 500+ apps for wider reach with Zapier.

Pricing

• Starts at $0/month (only for 1 agent with limited features).

11. Tidio

Tidio offers powerful live chat software to help merchants upscale their business when integrated with the Shopify store. The tool lets you connect with your customers instantly, allowing you to respond to their queries in real-time.

Tidio has robust reporting and analytics features that can help you monitor and analyze your chat operator’s performance for better engagement.

This platform allows you to send automated greetings and product recommendations to help you upsell your products. With features like chat transcripts, your customer support representative can keep track of past conversations and use them to personalize the customer experience.

When it comes to saving time, Tidio offers canned responses that can be used to answer repetitive inquiries, thus freeing up the operators for more important tasks.

Key Features

• Quickly respond to common questions with canned responses.
• Easily set up a live chat with zero-code requirements.
• Offer secure and reliable communication with end-to-end encryption.
• Cater to global audiences with multilingual support.

Pricing

• Starts at $0/month (limited to only 50 users per month).

Also Read - 11 Best Tidio Chat Alternatives

12. Pure Chat

Pure Chat is a powerful live chat software designed for businesses of all sizes. It offers a range of features, including real-time visitor monitoring, canned responses, file sharing, and customization options for chat widgets.

One unique feature is its integration with social media platforms such as Facebook, which allows businesses to easily engage with customers and manage conversations from one central location. 

Additionally, Pure Chat offers robust reporting and analytics tools, allowing businesses to track chat volume, response times, and customer satisfaction ratings. With its mobile app, users can stay connected and respond to chats on the go.

Pure Chat is an easy-to-use and reliable tool for businesses looking to improve customer engagement and support.

Key Features

• Gather important customer information for targeted messaging with pre-chat forms.
• Improve interaction by analyzing chat history with unlimited chat transcripts.
• Offer a visually appealing interface with advanced customization.
• Save time by answering common inquiries with canned responses.

Pricing

• Starts at $49/month.

Also Read - 10 Best Pure Chat Alternatives

13. LiveAgent

LiveAgent is a multi-channel help desk software that offers real-time chat, email support, and social media integration to help businesses deliver exceptional customer service.

The chat app feature of LiveAgent enables businesses to engage with customers, respond to their inquiries, and resolve issues quickly. The app allows businesses to customize their chat widget and set up automated greetings, canned responses and triggers to streamline customer support. 

With LiveAgent’s chat app, businesses can monitor visitor behavior, track chat history, and get detailed insights into customer interactions. LiveAgent’s chat app also supports file sharing, emojis, and real-time translation in multiple languages.

Overall, the LiveAgent chat app is a comprehensive solution for businesses to provide top-notch customer support and improve customer satisfaction.

Key Features

• Connect with your colleagues using internal chat to extend coordinated customer support.
• Attract and engage prospects by setting up chat invitations for custom URLs.
• Reach out to a wider audience with over 43 supported languages.
• Engage your website visitors with animated chat buttons.

Pricing

• Starts at $12/agent/month.

14. Zendesk Chat

Zendesk Chat is a powerful customer service tool that provides real-time chat support to online businesses. Its seamless integration with Shopify enables customers to connect with store owners instantly, ask questions, and get quick responses.

The platform offers features like chatbots, triggers, and automated messages, making it easy to handle multiple customer queries simultaneously. 

The chat widget’s customizable design allows it to match the store’s theme, ensuring that the customer experience is smooth and seamless. Moreover, Shopify merchants can access chat history and customer information, helping them make informed decisions and provide personalized support.

Zendesk Chat also offers a mobile app, making it convenient for store owners to manage customer inquiries on the go. Zendesk Chat for Shopify is a user-friendly and efficient customer service tool that enhances the overall customer experience.

Key Features

• Efficiently handle conversations across different channels with a single, centralized agent workspace.
• Enhance customer interaction by utilizing information gathered from pre-chat forms to personalize conversations.
• Engage multiple parties seamlessly through the group messaging functionality.
• Expand customer reach by offering support across multiple channels for a more comprehensive customer experience.

Pricing

• Starts at $49/month.

Also Read - 10 Best Zendesk Chat Alternatives

15. DelightChat

DelightChat is an innovative customer support app for Shopify that provides businesses with a comprehensive solution to streamline customer interactions.

With DelightChat, Shopify store owners can manage multiple customer conversations in one place with features like shared inboxes, team collaboration, and automated workflows.

The app integrates with Shopify, enabling merchants to view customer profiles, order history, and shipping details in real-time. 

DelightChat allows merchants to track conversations across different channels, including email, live chat, and social media. The app also comes with robust automation tools that allow businesses to automate repetitive tasks and responses, saving them time and resources.

DelightChat is an ideal app for Shopify merchants looking to improve their customer support and boost their sales.

Key Features

• Analyze your team’s performance by accessing metrics like first response time and resolution time.
• Improve customer experience by analyzing CSAT scores and feedback data.
• Automatically archive spam tickets by identifying specific keywords.
• Automate Instagram replies with IG DM to expand the reach.

Pricing

• Starts at $49/month.

16. Facebook Chat Box

This powerful app allows you to instantly connect with your customers through Facebook Messenger from your online store. With this app, you can easily engage with your customers, answer their questions, and resolve their issues in real-time.

One of the key features of the Facebook Chat Box by Autoketing is its ability to display customized messages based on the customer’s location, browsing behavior, and other factors. You can also set up automated responses to frequently asked questions, saving time and effort.

Another unique feature of the app is its ability to track and analyze customer interactions, allowing you to optimize your messaging and improve customer service.

With its sleek and user-friendly design, the Facebook Chat Box by Autoketing is a must-have for any Shopify store looking to improve its customer experience and drive sales.

Key Features

• Recommend specific products by tracking visitor behavior and preferences.
• Engage visitors by connecting them on the Facebook page via Messenger.
• Reduce cart abandonment by generating automated reminders for process completion.
• Proactively engage customers with automated greetings and responses.

Pricing

• Get in touch with the company.

17. eDesk Live Chat

eDesk Live Chat for Shopify is an advanced chat solution for store owners. The tool offers a range of features to enhance customer experience, including customizable chat widgets, real-time visitor monitoring, and automated messages.

With eDesk Live Chat, users can engage with customers in real time, answer their queries, and provide personalized support.

One of the key features of eDesk Live Chat is the ability to view customer activity and behavior on the website. This allows agents to understand what the customer wants and tailor their response accordingly.

eDesk Live Chat also offers automation features, such as pre-written messages and chatbots, to reduce response time and improve efficiency. The tool also includes a powerful reporting and analytics dashboard, allowing users to track chat metrics, customer satisfaction, and agent performance.

Key Features

• Connect with prospects by setting up live chat without any coding requirements.
• Increase sales by proactively sending links to special offers and seasonal promotions.
• Enhance credibility by personalizing your chat widget with advanced customization.
• Improve productivity by categorizing chat into groups using Tags.

Pricing

• Starts at $69/month.

Related Read - Best WordPress Live Chat Plugins for 2023

A Summarized Comparison of All 17 Shopify Live Chat Apps

What Are the Benefits of Using a Live Chat App for Shopify?

Live chat apps are becoming increasingly popular among Shopify merchants, and for a good reason. They offer a multitude of benefits that can help businesses improve customer satisfaction, increase sales, and ultimately grow their bottom line.

There are several benefits of using a live chat app for Shopify, including:-

1. Improved customer experience

Live chat allows customers to quickly get answers to their questions and concerns, which can help improve their shopping experience. Customers can get instant support without having to wait for an email response or for an agent to pick their phone call.

2. Increased sales

Live chat apps can also help increase sales by helping businesses engage with customers at critical moments in the sales process.

For example, if a customer is browsing a product page and has a question, they can use the live chat feature to get an immediate answer. This can help alleviate any doubts they may have and increase their chances of purchasing.

3. Reduced Cart Abandonment 

By providing real-time support through live chat, you can help customers who may be on the fence about making a purchase. This can help reduce cart abandonment rates and improve overall conversion rates for your Shopify store.

4. Cost-effective customer support

Live chat allows you to provide customer support without needing a dedicated call center, which can help reduce customer support costs. Additionally, the self-learning capabilities of the chatbot feature offered by live chats help reduce training costs.

5. Valuable Customer Insights

Live chat can also provide valuable insights into your customer’s needs and preferences. By monitoring conversations and analyzing chat transcripts, you can identify common issues, questions, and concerns and use this information to improve your products, services, and overall customer experience.

6. Increased Customer Loyalty

By providing excellent customer support through live chat, you can improve customer loyalty and increase the likelihood of repeat purchases. Satisfied customers are more likely to return to your store and recommend your brand to others.

How to Add Live Chat App to Your Shopify Store

Adding a live chat app to your Shopify store can help you provide real-time support and improve customer experience. With a live chat feature, customers can quickly ask questions and get answers, leading to increased sales and customer loyalty.

In this section, we’ll guide you through the step-by-step process of adding a live chat app to your Shopify store by taking the example of ProProfs Chat integration. 

You can integrate ProProfs Live Chat with Shopify by following these Steps:-

Step 1: Log into your ProProfs Live Chat Account. Navigate to Settings >> Installation. Copy the Live Chat Installation code.

Step 2: Log in to your Shopify account and navigate to the Online Store

Step 3:  Navigate to Themes >> Edit Code. Click on the theme.liquid option available in the Layout section.

Step 4: Paste your ProProfs Live Chat code into the theme.liquid content box. Click Save.

You have successfully added ProProfs Chat to your Shopify store. That concludes the process!

Related More: How to Add Live Chat to WordPress

How to Choose the Right Shopify Live Chat App

As more businesses move their operations online, live chat apps have become crucial for Shopify store owners to provide timely support and increase customer engagement.

However, with so many available options, choosing the right app for your store’s specific needs can be challenging. This section will explore key factors to consider when selecting a live chat app for your Shopify store.

1. Integration with Shopify

The first thing you should consider is whether the live chat app is compatible with Shopify. The app must seamlessly integrate with your Shopify store to provide a better user experience.

The integration enables the app to use your store data, such as customer details, orders, and product information, to offer a personalized and efficient customer service experience.

2. User Interface

The app’s user interface (UI) is an essential aspect when choosing a live chat app for Shopify. A user-friendly and intuitive UI makes it easier for you and your customer service representatives to handle customer inquiries efficiently. The chat window should be visually appealing, responsive, and customizable to fit your brand’s look and feel.

3. Mobile-Friendly

With an increasing number of customers using mobile devices to browse and shop online, you need to ensure the live chat app you choose is mobile-friendly. The app should be optimized for mobile devices, so your customers can reach you anywhere, anytime.

4. Availability and Responsiveness

Your customers expect instant responses to their queries, and this is where the availability and responsiveness of the live chat app come in. The app must provide 24/7 support and real-time responses to customers’ inquiries to enhance their shopping experience.

5. Chatbot and Automation Features

Chatbots and automation features can help you handle multiple queries simultaneously and save time, especially during peak hours. The app must have a chatbot that can quickly answer common questions and route complex queries to human representatives.

6. Multilingual Support

If your store has an international customer base, you need a live chat app that can support multiple languages. The app should have a language detection feature that can detect the customer’s language and provide support in that language.

7. Analytics and Reporting

The app should provide you with detailed analytics and reporting to help you measure the effectiveness of your customer service. The analytics should include chat volume, response times, customer satisfaction rates, and other important metrics.

Upgrade Your Shopify Customer Service With the Best Live Chat App!

By choosing the right live chat app for your Shopify store, you can streamline your customer service process, improve customer satisfaction, and ultimately drive more sales.

The right live chat app for your Shopify store depends on your business needs. You should choose an app that integrates with Shopify, has a user-friendly UI, is mobile-friendly, and provides 24/7 support.

It should also have chatbot and automation features, support multiple languages, and provide detailed analytics and reporting.

ProProfs Chat stands out as a top choice among Shopify live chat apps for its user-friendly interface, advanced features, and affordable pricing plans. With this tool, you can easily communicate with customers in real-time, provide personalized support, and increase conversions on your website.

Whether you’re a small business owner or managing a larger team, ProProfs Chat offers a variety of tools to streamline your customer service operations and improve customer satisfaction.

FAQs on Shopify Live Chat Apps