10 Best Comm100 Alternatives to Boost Your Engagement in 2024

If you are looking for a Comm100 alternative, you are not alone. Comm100 is a popular live chat software but may not be the best fit for your business, especially if you need more advanced features, integrations, customization, or scalability.

But with so many live chat software options available in the market, how do you choose the best one for your business? 

To help you, I have compiled a list of the top 10 best Comm100 alternatives in 2023. These are the live chat software tools I have personally used or recommended by my industry peers. I have also included their pros and cons, features, and pricing to help you make an informed decision.

3 Top Comm100 Alternatives Recommendations for Your Business

While I’ve compiled the 10 best Comm100 alternatives, I know your time is valuable. That’s why I’m highlighting the top 3 contenders right here.

Option A: ProProfs Chat

If you are looking for a solution to turn your prospects into loyal customers, ProProfs Chat can be your best bet. This tool comes with comprehensive features like AI-powered chatbots, canned responses, chat transcripts, intelligent chat routing, and post-chat surveys. When it comes to the best Comm100 alternative, ProProfs Chat is the one tool you can’t miss out on.

Option B: LiveAgent

LiveAgent can be really helpful if you are looking for live chat software to help you proactively engage your customers. This platform can help you connect with your customers on social media, while its knowledge base can help you save time with self-help articles.

Option C: Tawk.to

For businesses catering to a global audience, Tawk.to proves to be an excellent option. Its multilingual platform ensures effective communication in customers’ native languages. Additionally, Tawk.to’s robust ticketing system streamlines support requests, enhancing overall customer satisfaction.

Top 10 Comm100 Alternatives for 2024

This list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.

1. ProProfs Chat

Best for Live Chat & AI-Chatbot Solution to Resolve Customer Issues 24/7

I have been using ProProfs Chat for a few months now and am very impressed with its features and performance. ProProfs Chat is a customer support chat software that allows me to connect with my website visitors in real-time and offer them personalized assistance. 

One of the best features of ProProfs Chat is its AI chatbots, which can handle common queries and provide instant answers to my customers. The chatbots are easy to set up and customize, and they can also collect feedback, generate leads, and book appointments. They help me save time and resources and improve customer satisfaction.

ProProfs Chat also integrates with other tools that I use, such as CRM, email marketing, and analytics. This helps me streamline my workflow and get a better understanding of my customers’ needs and preferences. 

ProProfs Chat is a great alternative to Comm100, as it offers more flexibility, functionality, and affordability. I highly recommend it to anyone looking for a reliable and effective customer support chat solution.

What you’ll like:

• Post-chat surveys to collect customer feedback on agent interaction.
• Chat reports with metrics like overall rating and operator performance.
• Chat routing to other agents or departments based on the visitor’s needs.
• Visitor tracking to track visitor behavior, location, and referral source on your website.

What you may not like:

• Frequent updates on the AI chatbot can get overwhelming for new users.
• The free plan is limited to a single operator.

Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.

2. Intercom

Best for Customer Segmentation & Targeting

Intercom is a tool I use to provide proactive support to my customers. It helped me to communicate with them in real-time through chat, email, or phone. I could also send them automated messages based on their behavior, such as when they signed up, purchased, or abandoned a cart. 

One of the features that I liked the most about Intercom was its ability to segment and target customers based on various criteria, such as location, plan, activity, or custom attributes. This way, I could send personalized and relevant messages to each customer and increase their engagement and satisfaction. 

Intercom also had a rich dashboard that showed me the performance of my support team, such as response time, resolution rate, and customer feedback. I could also access detailed reports and insights on how my customers used my product and their pain points. 

Intercom was a great tool that helped me deliver better support and build stronger customer relationships.

What you’ll like:

• Centralized management of conversations across channels.
• Task assignment with checklists directly in the messenger.
• Self-service option by integration with the knowledge base.
• Outbound messages to onboard, educate, and retain your customers.

What you may not like:

• Intercom’s pricing plans can seem confusing to new users.
• Slower customer support than other alternatives to Comm100.

Pricing: Starts at $39/seat/month.

Read More: 10 Best Userlike Alternatives to Boost Your Conversions in 2024

3. Podium

Best for Unified Inbox

I used Podium to connect with my customers and generate more leads for my business. 

It was a simple and effective way to start a conversation with anyone who visited my website. All they had to do was enter their name, phone number, and message, and the chat was instantly transferred to their phone as a text message. This way, I could keep in touch with them even after they left my site.

One of the best features of Podium was that it integrated with other tools and platforms I used, such as Google Reviews, Facebook, and Hubspot. I could manage all my conversations from one unified inbox and easily collect payments, feedback, and reviews from my customers. 

Podium also helped me automate routine tasks, such as sending reminders and confirmations, and provided me with an AI assistant that replied to customers in seconds.

What you’ll like:

• Connect with customers on their preferred channels, such as text and web chat.
• Schedule appointments and confirmations with customers using a simple calendar. 
• Manage and track team performance and customer satisfaction with real-time reports. 
• Streamline internal communication and collaboration with team chat and video conferencing.

What you may not like:

• Automated messages get delivered late.
• Highly expensive as compared to other Comm100 alternatives.

Pricing: Starts at $399/month.

4. Gorgias

Best for Chat Routing

Gorgias was a tool that came highly recommended by a fellow industry professional, and my personal experience with it validated the endorsement. 

This platform’s ability to intelligently route customer inquiries to the right team member or department was a game-changer. It ensured that each customer’s query landed in a specialist’s hands, resulting in faster response times and higher customer satisfaction. This was invaluable in the fast-paced world of eCommerce, where timely responses can make or break a sale.

This tool allowed me to streamline my customer support operations efficiently. I could easily manage multiple communication channels, automating repetitive tasks and categorizing inquiries, all while providing a seamless experience for our customers. 

What you’ll like:

• AI-powered chatbots to answer common questions.
• Integration with popular eCommerce platforms like Shopify.
• Self-service flows to help customers without needing to create tickets.
• Helpdesk software that displays customer data, order details, refund status, and more.

What you may not like:

• Steep learning curve.
• Some users have reported experiencing glitches and bugs with Gorgias.

Pricing: Starts at $10/50 tickets/month.

Also Read: 17 Best Shopify Live Chat Apps in 2024 (Compared)

5. LiveChat

Best for User-Friendly Interface

LiveChat has been an indispensable part of my digital communication toolkit, having relied on it extensively in my previous role. This robust JivoChat alternative seamlessly connected me with customers in real-time, delivering a superior chat support experience.

What I liked the most about LiveChat was its user-friendly interface, which made it super easy to manage chats efficiently. It allowed for swift responses, reducing customer wait times and ensuring high customer satisfaction.

Moreover, LiveChat’s customization options allowed me to match the chat widget to my brand’s look and feel, giving a personalized touch to my customer interactions. The robust reporting tools also provided valuable insights into customer behavior, helping me refine support strategies.

What you’ll like:

• AI-powered bots to handle common queries and tasks.
• Reports and analytics to track your team’s performance.
• Video calling with your customers directly from the chat widget.
• Personalized greetings based on location, time spent on the website, and visited pages.

What you may not like:

• A steep learning curve.
• A less comprehensive knowledge base hinders self-help.

Pricing: Starts at $20/agent/month.

6. Tawk.to

Best for Multilingual Support

I’ve had the pleasure of using Tawk.to, and it’s a fantastic live chat tool, especially for eCommerce. What sets it apart is its exceptional multilingual support, making it an absolute must-have for businesses operating on a global scale.

Tawk.to easily integrates with your e-commerce platform and allows you to engage with customers in their preferred language, enhancing the user experience. I found this feature invaluable, as it enabled us to connect with customers from various parts of the world, breaking down language barriers.

Additionally, the platform offers a range of customization options and robust analytics that helped us fine-tune our customer support strategies. It’s a tool that not only facilitates real-time communication but also empowers businesses to make data-driven decisions, ultimately boosting sales and customer satisfaction.

What you’ll like:

• File sharing to send and receive images and documents.
• Agent ratings to analyze the performance of individual operators.
• Triggers to initiate chats with visitors based on predefined rules.
• Ticketing system to manage offline messages and support requests.

What you may not like:

• Limited reporting and analytics.
• No white labeling option.

Pricing: Free forever.

7. Cention

Best for Analytics

I used to struggle with managing multiple communication channels and providing consistent and accurate support to my customers. That’s why I switched to Cention, an all-in-one communication software that connects live chat, email, phone, SMS, social media, and more into one platform. 

Cention made my life easier by allowing me to monitor and respond to customer queries from any device, anytime and anywhere. I also loved how Cention automated and prioritized my tasks so I could focus on the most important and urgent errands. 

One of the best features of Cention was its extensive analytics, which helped me evaluate my performance and identify areas for improvement. Cention was a great alternative to Comm100, as it offered more flexibility, functionality, and affordability. I would highly recommend Cention to anyone looking for reliable and effective communication software.

What you’ll like:

• Collaboration tools to allow agents to work together with internal or external experts.
• Extensive reporting and analytics to monitor and evaluate your support performance.
• Co-browsing and screen-sharing to provide real-time customer assistance remotely.
• Multi-brand to create distinct portals and workflows for different brands and products.

What you may not like:

• Abrupt shutdown of the live chat window.
• A little expensive for small businesses and startups.

Pricing: Starts at $49/user/month.

8. Zoho Desk

Best for Omnichannel Support

Zoho Desk played a crucial role in consolidating our customer support endeavors across diverse channels. Its all-encompassing capabilities in managing customer inquiries from email, phone, chat, and social media platforms seamlessly stood out.

Apart from offering omnichannel support, Zoho Desk provides a comprehensive help desk solution with ticket management, automation, and collaboration features, catering to organizations of various sizes.

The collaboration tools embedded in Zoho Desk are noteworthy, fostering internal communication and knowledge sharing among support agents. This enhances team productivity and efficiency significantly.

What you’ll like:

• Collaboration tools for internal communication among support agents.
• A unified inbox for managing customer queries from multiple channels in one place.
• Detailed reports for monitoring team performance and customer satisfaction metrics.
• Zia, a contextual AI assistant, helps agents with auto-tagging, sentiment analysis, reply suggestions, and notifications.

What you may not like:

• Some advanced live chat features may only be available in higher-priced plans.
• Learning curve for configuring and customizing chat widgets and workflows.

Pricing: Starts at $10/user/month.

9. LiveAgent

Best for Automated Ticket Distribution

LiveAgent is a great alternative to Comm100, as it offers more functionality and customization options for customer service. 

One of the features that I liked the most was the automated ticket distribution, which assigned tickets to agents based on predefined rules. This helped me optimize my team’s workload and ensure quick and consistent responses to customers. 

LiveAgent also integrated well with other tools I used, such as e-commerce platforms. It provided me with analytics and reports to monitor customer satisfaction and agent productivity. LiveAgent was easy to set up and use, enhancing my website’s customer experience and engagement. 

What you’ll like:

• Chat supervision to monitor and join chat conversations in real-time.
• Proactive chat invitations to reach out and offer help to website visitors.
• Knowledge base integration to provide self-service options and reduce chat volume.
• Customizable chat buttons to create and design chat widgets that match your website.

What you may not like:

• Technical glitches prevent agents from accessing the platform altogether.
• Lack of native CRM integration.

Pricing: Starts at $9/agent/month.

Read More: 10 Best LiveAgent Alternatives to Enhance Customer Support 2024

10. LiveHelpNow

Best for AI-Powered Chatbots

As someone who has personally explored LiveHelpNow, I can attest to its effectiveness. The platform seamlessly connected me with customers in real-time through personalized live chats. 

What stood out was its AI-powered chatbots, which swiftly addressed routine inquiries, streamlining customer support. The integration with the Salesforce platform was seamless, allowing us to leverage its full potential for optimal customer engagement and satisfaction. 

LiveHelpNow’s multilingual support ensured we catered to a global audience, regardless of their preferred language. Overall, it was a robust and efficient solution for enhancing customer interactions.

What you’ll like:

• Chatbots to automate common queries and tasks and provide 24/7 service.
• Knowledge base to create and share helpful articles, FAQs, and guides with customers. 
• Ticket management to track and organize customer requests across multiple channels.
• Reporting and analytics to measure and improve customer service quality and efficiency.

What you may not like:

• Restricted image support during live chat sessions.
• A limited number of templates and customization options.

Pricing: Starts at $21/agent/month.

Our Evaluation Criteria

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

1. User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts. 

Ultimately, the best Comm100 alternative depends upon your business requirements; I have provided the best available options. Choose the one that fits your needs.

Learn More About Comm100 Alternatives!

Q: What is Comm100?

Comm100 is a comprehensive live chat and customer engagement platform designed to enhance online communication. It provides businesses with tools for real-time chat, ticketing, and omnichannel communication to improve customer support and engagement.

Q: Which alternative to Comm100 offers the most favorable pricing for small businesses?

ProProfs Chat is a cost-effective alternative for businesses, offering a forever-free plan with all its premium features.

Q: What things do you check when selecting the best live chat software?

Consider features like real-time messaging, customization options, integration capabilities, analytics, and mobile responsiveness. Assess scalability, ease of use, security features, and customer support to ensure the chosen live chat software aligns with your business needs.