10 Best JivoChat Alternatives to Improve Your Customer Support in 2024

If you are looking for a JivoChat alternative, you are not alone. JivoChat is a popular live chat software but may not be the best fit for your business, especially if you need more advanced features, integrations, customization, or scalability.

But with so many live chat software options available in the market, how do you choose the best one for your business? 

To help you, I have compiled a list of the top 10 best JivoChat alternatives in 2024. These are the live chat software tools I have personally used or recommended by my industry peers. I have also included their pros and cons, features, and pricing to help you make an informed decision.

Top 10 JivoChat Alternatives for 2024

Here are the 10 best JivoChat alternatives to help you enhance your customer engagement in 2024:

1. ProProfs Chat

Best for Customization and Chatbots

I’ve found ProProfs Chat to be an incredibly versatile tool for customer support and engagement. This JivoChat alternative has helped me with its real-time chat capabilities, making it easy to interact with visitors on my website. 

What’s particularly impressive is the level of customization it provides for chat widgets, allowing me to maintain a consistent brand identity. 

One key factor that distinguishes ProProfs Chat from other JivoChat alternatives is its extensive feature set. It includes automated chatbots to handle routine queries, chat transcripts to store past customer interactions, and proactive chat invitations, making engagement seamless. 

Integrating BIGContacts CRM is a significant advantage, allowing me to move leads further down the funnel. And when my website visitors leave, ProProfs Chat’s post-chat surveys are useful in gathering valuable feedback. 

What you’ll like

• Automated greetings to proactively initiate conversations with users.
• Canned responses for quick answers without any typos.
• Real-time visitor tracking to monitor user activity on your website.
• Intelligent chat routing for transferring chats to the right agents/department.

What you may not like

• Frequent updates on the AI chatbot can get overwhelming for new users.
• Free plan is limited to a single operator.

Pricing: ProProfs Chat offers a forever free plan for a single operator, but live chat pricing for 2+ operators starts at $19.99/agent/month.

2. Tidio

Best for Predesigned Templates

Having used Tidio extensively, I can attest to its transformative power for businesses. Tidio’s intuitive interface empowers businesses to deliver real-time support, boost sales, and elevate customer satisfaction seamlessly. 

This alternative to JivoChat facilitates multi-channel communication, bridging the gap between businesses and website visitors through chat, email, and even Facebook Messenger. 

The customizable chat widgets, extensive predesigned templates, and in-depth analytics make it an invaluable tool for enhancing customer relationships. 

If you’re looking to enhance your online presence and provide a personalized, responsive customer experience, Tidio can be a solid option.

What you’ll like

• AI-powered chatbots for 24/7 instant responses and lead generation.
• Product tours to guide your customers through your website or app features.
• Checklists that drive customer engagement and action with personalized tasks.
• Multilingual chat support to reach a global audience effectively.

What you may not like

• Tidio may not cater to non-English speaking audiences as effectively.
• Some users find the reporting and analytics features less comprehensive than other tools.

Pricing: Starts at $0 (with limited features). Paid plan starts at $29/month.

3. Intercom

Best for Proactive Messaging

Intercom is one of the best JivoChat alternatives, which was recommended to me by my industry peer. He mentioned that it transformed the way his business interacts with customers.

What stood out the most was its proactive messaging feature, which allowed his team to engage with website visitors in real time, turning potential leads into satisfied customers.

Intercom’s user-friendly interface made it easy for his support and sales teams to manage conversations efficiently. He was particularly impressed with the automated responses that saved his team valuable time while still providing a personalized touch.

After personally experiencing the software, I wholeheartedly concur with the high praise it has received. 

What you’ll like

• Conversational AI bot to accurately and immediately answer questions using your knowledge base.
• News feature to share announcements and updates with your customers in the messenger.
• Surveys feature to capture customer feedback and improve customer experience.
• Outbound messages to onboard, educate, and retain your customers.

What you may not like

• Intercom’s pricing plans can seem confusing to new users.
• Customer support is slow to respond at times.

Pricing: Starts at $74/month.

Also Read: 11 Best Intercom Alternatives for Enhanced Customer Service

4. Freshchat

Best for Reports

Freshchat is a customer support and engagement platform that I’ve had the pleasure of using extensively. Its intuitive design and seamless integration are particularly useful in streamlining communication. 

What I liked the most about Freshchat is its robust reporting and analytics capabilities. This allowed me to track my performance and identify areas in which I could improve. It also helped me to generate reports for my manager, which helped demonstrate my value to the team.

Beyond real-time chat, Freshchat offers automated messaging, multilingual support, and AI-powered chatbots. I remember being particularly impressed with its ability to categorize and prioritize support tickets based on urgency. It made managing customer inquiries a walk in the park. 

What you’ll like

• Context-driven bots that provide instant and precise answers 24/7.
• Targeted messages to your customers based on their behavior and attributes.
• Real-time dashboard to monitor your customers’ browsing activity, shopping data, and geolocation on your site.
• Knowledge base to create a customer portal with helpful articles, guides, forums, or FAQs.

What you may not like

• Freshchat is often buggy and has problems with features like chat notifications and file transfers.
• Freshchat’s user interface can be a bit confusing and cluttered.

Pricing: A free plan is available (without canned responses). Paid plan starts at $18.06/agent/month.

5. LiveChat

Best for User-Friendly Interface

LiveChat has been an indispensable part of my digital communication toolkit, having relied on it extensively in my previous role. This robust JivoChat alternative seamlessly connected me with customers in real time, delivering a superior chat support experience.

What I liked the most about LiveChat was its user-friendly interface, which made it super easy to manage chats efficiently. It allowed for swift responses, reducing customer wait times and ensuring high customer satisfaction.

Moreover, LiveChat’s customization options allowed me to match the chat widget to my brand’s look and feel, giving a personalized touch to my customer interactions. The robust reporting tools also provided valuable insights into customer behavior, helping me refine support strategies.

What you’ll like

• Video calling with your customers directly from the chat widget.
• AI-powered bots to handle common queries and tasks.
• Reports and analytics to track your team’s performance, customer satisfaction, and chat conversions.
• Personalized greetings based on location, time spent on the website, and visited pages.

What you may not like

• A steep learning curve.
• A less comprehensive knowledge base hindering self-help.

Pricing: Starts at $20/agent/month.

6. HelpCrunch

Best for Real-Time Visitor Monitoring

HelpCrunch is an amazing live chat software that I used in the initial years of my professional career. It’s like having a virtual support team by your side 24/7. The standout feature? Definitely, it’s real-time visitor monitoring. 

I’ve seen first-hand how it displays crucial user information, including location, browsing history, and even past conversations. This not only helps you tailor your responses but also makes customers feel valued and understood.

The customization options are impressive, too, allowing you to match the chat widget seamlessly with your brand. With Helpcrunch, you can easily engage with my customers thanks to automated chat prompts and triggered messages. 

And if you’re ever offline, it smoothly transitions to an email ticketing system, ensuring you never miss a beat. 

What you’ll like

• Auto messages and targeting based on user behavior.
• Feedback and surveys to improve customer service.
• A shared inbox to manage chats, emails, messengers, and social media in one place.
• Team collaboration to assign chats and leave private messages for your colleagues.

What you may not like

• Complex to set up and use.
• The user interface is not as intuitive as other live chat tools.

Pricing: Starts at $11/month.

7. Tawk.to

Best for Multilingual Support

Tawk.to is a customer support tool that leaves a lasting impression. This JivoChat alternative offers a range of features like group messaging, screen sharing, and file transfer.

What sets it apart is its remarkable multilingual capability, supporting over 25 languages. Unlike Tidio, its auto-translation feature can help you cater to the global audience with ease.

This platform also offers a ‘Sneak Peek’ feature, allowing agents to see what customers are typing before they hit send. This real-time insight enables swift and proactive responses.

The message filtering system is another gem in Tawk.to’s arsenal. It effortlessly sorts and prioritizes incoming inquiries, ensuring your team focuses on what matters most. This intuitive and user-friendly tool makes it easy for agents and customers to navigate. 

What you’ll like

• Agent ratings to analyze the quality of chat interactions.
• Triggers and shortcuts to automate responses.
• File sharing to send and receive images, documents, and other files.
• Ticketing system to manage offline messages and support requests.

What you may not like

• Limited reporting and analytics.
• The free plan includes Tawk.to branding, which may not suit all businesses.

Pricing: Free forever.

8. LiveAgent

Best for Unified Inbox

LiveAgent is one of the best alternatives to JivoChat for multichannel presence. It seamlessly integrates emails, chat, social media, and phone support into one unified platform. 

The unified inbox ensures that all customer inquiries are efficiently managed from a single dashboard, streamlining response times and improving customer satisfaction.

Beyond its multichannel prowess, LiveAgent offers robust ticketing, automation, and reporting tools. The intuitive interface makes it easy to manage support requests, and the automation features allow for quick resolution of routine tasks. 

Also, insightful analytics help make data-driven decisions to enhance the customer experience. Overall, LiveAgent is the go-to solution for businesses serious about delivering top-notch customer support.

What you’ll like

• Ticketing system for issue tracking and follow-ups.
• Video chat with customers for face-to-face support.
• Knowledge base integration for self-service options.
• Time tracking to monitor agent productivity and response times.

What you may not like

• Difficulty in generating reports.
• LiveAgent can be expensive, especially for small businesses.

Pricing: Starts at $9/agent/month.

9. Reamaze

Best for In-Chat Video Calls

Reamaze, an industry-leading customer support and engagement platform, has garnered widespread acclaim from numerous renowned review sites. With a plethora of exceptional features, it’s no wonder why this JivoChat alternative stands out in the crowd.

Renowned for its in-chat video calls, Reamaze empowers businesses to provide exceptional customer service through seamless, face-to-face interactions. This feature is a game-changer, offering a personalized touch in customer support that sets it apart.

Its multi-channel support and customization options ensure you can tailor your customer interactions to your unique needs. With a stellar reputation in the industry, Reamaze has become a go-to choice for businesses looking to provide top-notch customer service.

What you’ll like

• Workflow automation for routine tasks and processes.
• Conversation tags for easy categorization and management.
• Seamlessly with e-commerce systems for better customer support.
• Detailed analytics and reporting on team and agent performance.

What you may not like

• Difficulty integrating Reamaze with your existing software stack.
• A very basic ticketing system.

Pricing: Starts at $29/member/month.

10. Smartsupp

Best for Chat Transcripts

SmartSupp Live Chat is a gem for anyone running a website or e-commerce store. I’ve personally relied on to supercharge customer support and engagement on my website. 

The best thing about this tool is its chat transcripts. It ensures that no customer query goes unnoticed, allowing you to pick up conversations right where you left off.

But SmartSupp is not just about transcripts; it’s a versatile all-in-one package. It allows for real-time chat, responsive design for mobile users, and a user-friendly interface. Plus, the analytics tools offer valuable insights to fine-tune strategies.

What you’ll like

• Chat history for future reference and follow-ups.
• Contact tagging to segment contacts based on their attributes or actions.
• Visitor information, including location and referral source, to personalize interactions.
• Contact forms to collect customer email addresses when your agents are offline.

What you may not like

• Limited automation capabilities.
• Limited features on the mobile application as compared to the desktop version.

Pricing: A free plan is available (without chatbot conversations). Paid plan starts at $19.5/month.

Get the Best JivoChat Alternative for Your Business in 2024

As you can see, many JivoChat alternatives are available in the market, each with its strengths and weaknesses. Depending on your business needs and preferences, you may find one more suitable than the others.

To help you narrow down your choices, I have recommended three options for you based on different criteria:

Option A: ProProfs Chat 

If you are looking for a customizable and easy-to-use JivoChat alternative that can help you provide fast and efficient customer support to your website visitors, ProProfs Chat is the best option. With chatbot software, canned responses, chat transcripts, and chat routing, this tool provides you with a complete solution for your business.

Option B: Intercom

Intercom can be a good option for businesses looking to proactively engage their customers. Its conversational AI bots can automate customer support while relieving your support staff for more important tasks.

Option C: Smartsupp 

Smartsupp goes miles in personalizing your customer experience with its chat transcripts. Your support agents can access customer conversations to recommend products based on past preferences. This is one of the best options for building strong customer relationships.

However, if I have to choose one JivoChat alternative that stands out, I strongly recommend ProProfs Chat. Based on my experience, ProProfs Chat is the best JivoChat alternative that meets all my business needs and expectations. 

It is powerful, easy to use, affordable, and reliable. This forever-free tool helps me provide fast and efficient customer support to my website visitors and also allows me to generate more leads and revenue.

Learn More About JivoChat Alternatives!

Q: What is JivoChat?

JivoChat is a live chat tool that allows you to communicate with your website visitors and customers in real time and provide them with personalized and helpful service. This tool integrates with multiple channels, such as phone calls, social media, messengers, and email. JivoChat also offers chatbots, analytics, and mobile apps for its customers.

Q: Why look for the JivoChat alternative?

JivoChat comes at higher pricing with limited features, inflexible customization, basic reporting and analytics, and limited integrations. A JivoChat alternative like ProProfs Chat can help you eliminate these shortcomings.

Q: What features should you look for in JivoChat alternatives? 

When considering alternatives to JivoChat, it’s essential to prioritize certain features. Look for chat widgets that can be customized to match your brand and website, ensuring they are mobile-friendly. Seek proactive chat invitations to engage visitors and boost conversions alongside the efficiency of canned responses and hotkeys. 

Visitor monitoring and segmentation are crucial for understanding your audience. Make sure to gauge customer satisfaction with CSAT ratings and feedback. Additionally, access reports and analytics to optimize your chat strategy and consider options with chatbots for automating responses and integrations with other platforms to enhance productivity.

Q: Are there any JivoChat alternatives that integrate with popular CRM platforms? 

Yes, several JivoChat alternatives like ProProfs Chat, HelpCrunch, and Intercom integrate with popular CRM platforms such as BIGContacts, Salesforce, etc.