As a long-time Kayako user, I’ve come to appreciate its strengths in ticketing and agent collaboration. But, as my support needs evolved, I had to explore a broader range of Kayako alternatives.
That’s when I came across multiple tools that were invaluable for customer support.
In this post, I’ll share the top 15 Kayako competitors I discovered to help you find the perfect fit for your customer support needs.
Which Kayako Alternative is the Best?
The best choice among Kayako alternatives varies based on specific requirements. A tool that serves my purposes well might not align with the unique demands of your business.
However, I want to share my top three picks, which I found to be exceptionally good in terms of both features and price. They are:
Option A: ProProfs Chat
This tool stands out for offering delightful customer support, chat and chatbot solutions. Its AI chatbots and visitor tracking make it a powerhouse for enhancing customer service and support.
Option B: LiveChat
Known for its comprehensive analytics and reporting, LiveChat provides valuable insights into your team’s performance and customer satisfaction, making it a crucial tool for any business focused on growth and improvement.
Option C: JivoChat
With its proactive chat invitations and integration capabilities, JivoChat engages website visitors and converts them into customers. This offers a seamless experience across various communication channels.
For me, ProProfs Chat is the best choice. Its combination of advanced features, including AI-powered responses and detailed visitor insights, significantly boost customer interaction and satisfaction. This tool not only meets but exceeds customer support expectations by providing a personalized and efficient service.
Disclaimer: This is purely my personal opinion. I encourage you to review the entire list before making your decision to ensure the chosen tool aligns perfectly with your business needs and objectives.
List of Kayako Alternatives
After extensive research and personally testing several options, I’ve curated this list of the top 15 Kayako alternatives. I believe you’ll find the perfect tool to elevate your customer support experience!
1. ProProfs Chat – Best for Customer Support Chat with AI Chatbots
Having used ProProfs Chat for a few months now, I’m truly impressed by its impact on my business. This powerful tool empowers me to connect with customers, providing real-time support.
Whether answering questions, resolving issues, or simply offering support, ProProfs Chat facilitates a smooth and efficient communication channel.
Beyond basic chat functionalities, ProProfs Chat shines in its customization options. However, the features that truly stand out are visitor tracking and AI chatbots.
Visitor tracking provides invaluable insights into my website visitors. Understanding their browsing behavior, location, and page views allows me to identify potential leads and engage them proactively through targeted chat invitations.
AI chatbots have streamlined my operations. They handle initial chat responses and route conversations to the most relevant agents or departments, saving me valuable time and resources.
Since implementing ProProfs Chat, I’ve witnessed increased customer satisfaction, engagement, and sales. If you want to enhance your online business and elevate your customer interactions, I highly recommend exploring the potential of ProProfs Chat.
Here’s what other users have to say about ProProfs Chat:
What you will like
- Canned responses for quicker and more accurate replies.
- Automated greetings and announcements for proactive interaction.
- Chat routing reports enable you to track the entire chat process from beginning to end.
- Post-chat surveys help gather customer feedback and enhance support endeavors.
What you may not like
- Continuous updates to the AI chatbot may overwhelm new users.
- The free plan restricts usage to a single operator.
Pricing
Forever-free for a single operator. Team plan starts at $19.99/operator/month.
Also Read: 21 Best Free Live Chat Software for Websites in 2024
2. LiveChat – Best for Reports and Analytics
The second tool I recommend is LiveChat because I personally like its reporting features. LiveChat offers a comprehensive suite of reports and analytics that provide a general overview and in-depth data about chat and agent activity. This tool allows you to stay in control of your support team with just a glance.
LiveChat’s chat reports offer insights that can lead to growth by showing the total number of chats your team handles, missed chats, greetings conversion, chat satisfaction, and chat engagement. These reports help you understand where your team excels and where there is room for improvement.
Moreover, LiveChat enables you to create custom reports and save them as CSV files. You can even schedule these reports to receive all your customer service data directly to your email, be it daily, weekly, or monthly. This feature ensures you always have up-to-date information at your fingertips.
Agent reports in LiveChat help your team improve by providing data on chat duration, response time, agent activity, and staffing predictions. Furthermore, if Kayako pricing feels out of your budget, then LiveChat could be a great alternative.
What you will like
- Conversations are recorded, making it easy to refer back to previous interactions.
- Written communication reduces misunderstandings compared to phone calls.
- Agents can maintain a consistent tone and messaging across chats.
- LiveChat can handle multiple languages.
What you may not like
- Lacks the personal touch of face-to-face or phone interactions.
- Unlike phone calls, live chat lacks vocal cues, making it harder to convey emotions effectively.
Pricing
Starts at $20/month
Read More: 8 Best MyLiveChat Alternatives to Boost Your ROI in 2024
3. JivoChat – Best for Proactive Invitations
I appreciate JivoChat for its ability to engage website visitors and convert them into customers easily. The fact that 78% of consumers prefer text messages for communication highlights the importance of having an efficient live chat tool. JivoChat excels in this area by offering proactive chat invitations, which not only encourage visitors to start a conversation but also increase the chances of keeping them engaged on the site.
The integration with Google Analytics and the ability to set up proactive invitations based on visitor behavior are standout features. These allow for a tailored approach to engaging potential customers.
The 24/7 availability of JivoChat bots for answering FAQs and collecting contacts ensures that my organization does not lose leads outside of business hours. This round-the-clock support system, combined with the tool’s seamless operation on mobile devices, makes JivoChat an invaluable asset for staying in touch with a mobile audience.
What you will like
- Integrate Jivo chat with various communication channels, such as Facebook, WhatsApp, email, and SMS.
- Manage all your conversations from one place.
- Collect customer feedback using service quality assessments.
- Manage your leads, deals, and tasks, and segment your clients with Jivo’s CRM.
What you may not like
- Issues with Jivo chat’s performance, such as faulty automation triggers
- The customization options are somewhat limited, especially for the chatbot’s functionality.
Price
Starts from $0. Paid plans start at $19/agent/month
Explore: 10 Best JivoChat Alternatives to Improve Your Customer Support in 2024
4. Zendesk – Best for Customer Experience (CX)
Though all the tools listed here work to improve the customer experience, I like Zendesk because of its exceptional CX capabilities. My organization values customer satisfaction, and Zendesk’s platform aligns perfectly with our goals. Its agility, adaptability, and comprehensive features stand out, making it the ideal choice for businesses of all sizes.
The platform’s focus on customer experience and its ability to deliver fast value at an enterprise scale ensures a high return on investment. Moreover, Zendesk’s transparent pricing offers the best total cost of ownership, which is crucial for sustainable growth.
The omnichannel support enhances the customer journey, making every interaction smooth and personalized. For my organization, choosing Zendesk meant investing in a tool that not only meets our current needs but also scales with our growth.
What you will like
- Collect support tickets from multiple channels (email, social media, chat) in one central inbox.
- Real-time interactions between customers and support agents.
- Streamlines repetitive tasks through AI-powered chatbots.
- Robust customization for workflows, ticket routing, and deflection.
What you may not like
- The cost per agent is higher than its top competitors.
- Users have reported occasional glitches and performance issues on the mobile app.
Pricing
Starts at $55/agent/month
Must Read: Zendesk Alternatives: 10 Best Customer Support Software in 2024
5. LiveAgent – Best for Multichannel Support
Another Kayako alternative I would add to this list is LiveAgent. This platform offers a robust all-in-one solution that caters to various customer support needs. With features like live chat, call center capabilities, and a ticketing system, LiveAgent ensures that organizations can connect with their customers seamlessly across multiple channels.
The platform’s emphasis on efficiency and effectiveness helps answer more tickets and improve customer satisfaction. LiveAgent’s integration capabilities with over 200 tools enhance its versatility, making it a valuable addition to any customer service toolkit.
The platform’s ease of implementation and 24/7 customer support ensure businesses can provide excellent service without hassle. For organizations looking to enhance their customer service experience, LiveAgent offers a compelling solution with fast, reliable, and customer-centric features.
What you will like
- Has a universal inbox that stores all customer requests in one place.
- The built-in call center lets you make and receive calls from within the software.
- Has a customer portal and a knowledge base that allows customers to self-service.
- The gamification feature motivates and rewards agents for their performance and productivity.
What you may not like
- The interface is complex and overwhelming
- Some users report issues with integrating LiveAgent with other platforms
Pricing
Starts at $9/agent/month.
Find Out More: 10 Best LiveAgent Alternatives to Enhance Customer Support 2024
6. Intercom – Best for AI Customer Service
Intercom combines an AI chatbot, help desk, and proactive support in a way that makes sense. It keeps costs manageable, support teams motivated, and customers more than just satisfied—they’re delighted.
First off, the AI chatbot Fin handles about 50% of customer questions right off the bat. Then there’s the help desk. It’s like the command center for customer service. Everything flows through one central workspace, connecting the inbox, tickets, and help center. This setup maximizes productivity and lets your team collaborate like never before. Plus, it’s all AI-enhanced, so you’re always a step ahead.
But what seals the deal for me is the proactive support. It’s all about giving customers the help they need before they even have to ask for it. With contextual automated messages, you’re not just cutting down on support volume; you’re also boosting customer satisfaction.
And who doesn’t want that?
What you will like
- Excels at capturing leads with precision in customer support.
- Provides secure communication channels for businesses to interact with their clients.
- Allows businesses to tailor their messaging and communication to match their brand voice and style.
- Seamlessly integrates with other tools and platforms, enhancing workflow efficiency.
What you may not like
- The email chains within Intercom can sometimes be confusing, as they are not necessarily in chronological order.
- Some users may find the initial setup and configuration process challenging.
Pricing
Starts at $39/seat/month
Explore More: 11 Best Intercom Alternatives & Competitors [REVIEWED]
7. Smartsupp – Best for Flexible Customer Communication
Smartsupp is one of the best Kayako alternatives as it offers flexible customer communication, thanks to its trio of standout features: a Customizable Widget, Contact Form, and Live Chat Mobile App. The Customizable Widget aligns perfectly with your brand’s visual identity and supports multiple languages and file sharing, enhancing global customer engagement.
The Contact Form ensures that every customer query receives attention, capturing vital information for follow-up, thus maintaining a continuous dialogue. Meanwhile, the Live Chat Mobile App empowers businesses to respond to customer needs instantly, from anywhere, making sure no query goes unanswered.
These features make Smartsupp an unparalleled tool for businesses aiming to provide a personalized, responsive, and brand-consistent communication experience across various customer touchpoints.
What you will like
- The chat widget is easy to use and customize.
- Ability to track and record customer’s steps on the website.
- Online support and multilingual options.
- Integrations with various e-commerce platforms and website builders.
What you may not like
- Lacks file-sharing option in the chat widget
- No automatic messages when offline
Pricing
Free plan available (limited to 1 agent). Starts at $19.5/month
Read More: 10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024
8. Pure Chat – Best for Powerful Dashboards
I like Pure Chat for its dashboard, which enhances my ability to connect with customers and manage conversations effortlessly. The design streamlines key activities, making it incredibly user-friendly. I can easily change my availability and switch between chat conversations.
The ability to switch between live conversations and start chats with team members fosters better collaboration and efficiency. I can also easily monitor chats, join in to offer the best customer experience or invite other operators for help.
Changing availability for others ensures our team offers continuous support. Adding and saving contact details personalizes the customer experience further. Pure Chat’s dashboard makes managing customer interactions efficient, collaborative, and personal.
What you will like
- Monitor and join chats as a supervisor, which can help you train new agents.
- You can integrate a contact tab within the chat console, which allows you to load a predefined URL.
- Access Pure Chat from your iOS or Android devices.
- View and export chat transcripts for future reference, analysis, or follow-up.
What you may not like
- No file-sharing or automatic message features
- No global setting to control which pages to show or hide the chat widget
Pricing
Starts at $39/month
Read Also: 10 Best Pure Chat Alternatives in 2024
9. Tawk.to – Best for Linking Conversation with Chat Pages
When considering alternatives to Kayako, tawk.to present itself as a compelling option. What sets tawk.to apart is its commitment to making customer communication accessible and straightforward.
The platform offers customizable landing pages for chat, known as Chat Pages, which allow businesses to turn any link into a conversation opportunity. This feature is handy for businesses without a website or those looking to make social media and email signatures more interactive.
By providing a direct link to chat, businesses can engage with their audience more effectively through social media campaigns, email communications, or even virtual events. The simplicity of setting up a Chat Page, with no coding required, means businesses can quickly adapt their strategy to meet their customers where they are.
What you will like
- Easy setup and robust security measures.
- Facilitate direct communication between booth operators and attendees.
- Take over bot conversations in real time.
- Generate new content with AI assist.
What you may not like
- Does not have a guarantee of reliability or support, as it is a free service.
- Limited number of integrations with external tools and platforms.
Pricing
Free tool. Fixed price of $1/hour for native-speaking human live agents.
Must Read: 11 Best Tawk.to Alternatives for Improved Customer Service in 2024
10. Tidio – Best for Ticketing Systems
Another Kayako alternative you can try is Tidio. Its AI chatbot solves up to 70% of customer problems. With the offer to start with 50 free AI conversations, Tidio positions itself as a leader in customer support innovation. Beyond its advanced chatbot, Tidio introduces a robust ticketing system that allows businesses to manage support emails efficiently at scale.
This system enables the monitoring, prioritization, and assignment of customer requests all in one place, ensuring that support teams remain organized and responsive. The ability to transform support emails into tickets simplifies tracking customer requests, while dedicated tabs for emails, separate from chats, streamline workflow and enhance team coordination.
Tidio’s ticketing system is designed for simplicity, efficiency, and teamwork, making it an essential tool for businesses aiming to improve customer service operations and responsiveness.
What you will like
- Powerful live chat functionality with chatbots and a ticketing system.
- Tight integration with Shopify and other platforms.
- Analytics and reports to measure performance.
- Easy to use and customize.
What you may not like
- Live chat notifications can be unreliable
- Chat transcripts can be complex to read
Pricing
Starts at $0/month. Paid plans start at $29/month.
Read Now: Top 11 Tidio Live Chat Alternatives & Competitors
11. Freshchat – Best for Contextual Conversational Engagement
The AI-driven Customer Service Suite from Freshworks revolutionizes how businesses engage with their customers, offering more intelligent conversations across any channel. Trusted by over 60,000 businesses, including high-profile names like Klarna and MakeMyTrip, this suite ensures unified and contextual conversational engagement.
With channel freedom, customers enjoy a seamless experience across messaging, live chat, email, and voice, choosing their preferred mode of communication. The workspace equips agents with essential information like previous purchases and ongoing problems, allowing for large-scale personalization.
Moreover, proactive customer journeys anticipate needs, engaging customers before they recognize a requirement, potentially turning every interaction into a revenue opportunity. Admin and analytics offer insights into customer behavior and team performance, guiding informed decisions to scale business operations effectively.
What you will like
- Short setup time, typically around 48 hours.
- Offers an intuitive and straightforward interface.
- Allows users to automate repetitive tasks and workflows.
- Users can manage their CRM activities on the go.
What you may not like
- Users may need to switch between tools to fetch necessary information to solve tickets.
- Pricing can be a drawback for smaller businesses or startups.
Pricing
Free plan (up to 10 agents). Starts at $18/agent/month
See More: 11 Best Freshchat Alternatives & Competitors Worth Considering in 2024
12. Chatra – Best for Offline Chatting
This live chat solution for WordPress respects both our time and that of our customers by allowing interactions at a comfortable pace. The tool also discreetly collects email addresses, making it easier to follow up and nurture leads.
I particularly appreciate Chatra’s offline chat feature. It lets us capture queries and engage with visitors even when we cannot chat in real-time. This feature ensures we do not miss potential interactions or leads. Visitors can leave their questions and contact information, and we can follow up via email or the app when it suits us.
Chatra also sets clear expectations for response times, aiding in managing user experience and satisfaction. The flexibility to switch between messenger and live chat modes allows us to offer real-time support when necessary.
What you will like
- Includes a chat history feature for viewing past conversations with customers.
- Assign chats to the most appropriate agents based on availability through the chat distribution function.
- Offers a premade replies feature to save and reuse frequent responses.
- Ensures chat data security and privacy with SSL encryption.
What you may not like
- Lacks a ticketing system, limiting effective customer issue tracking and management.
- Basic reporting feature restricts the ability to analyze and enhance chat performance.
Pricing
Forever free plan (limited to one agent). Paid plan starts at $21/month.
Go Beyond: 10 Best Chatra Alternatives in 2024
13. Userlike – Best for Video Chats
Userlike elevates customer interaction by integrating video calls into its chat platform. This feature allows businesses to meet their customers more personally, enhancing the support and sales process. By enabling a switch from chat to video calls without requiring an external app, Userlike streamlines communication, making it more efficient and user-friendly.
The platform supports audio calls, video calls, screen sharing, and device transfer, all within a secure calling environment. The no-app-required approach simplifies the process for customers, making it easier for them to connect with businesses.
One of the key benefits of Userlike’s video call feature is the ability to start calls within the context of a chat conversation. This continuity ensures that customer data and the history of the interaction remain accessible, enhancing the quality of support provided. Screen sharing further enriches this interaction by allowing for detailed explanations and demonstrations, reducing misunderstandings and follow-up queries.
What you will like
- Provides features like chat tagging, macros, and agent grouping
- Customizable chat window to match your brand’s aesthetics and create a seamless user experience.
- Gather valuable insights by using pre-chat and post-chat surveys to understand customer needs and satisfaction.
- Offers analytics on average chat duration, response time, and other relevant metrics.
What you may not like
- Compared to some other chat solutions, Userlike’s pricing may be relatively high.
- The initial learning curve can impact efficiency during onboarding.
Pricing
Starts at $90/month
Also Read: 10 Best Userlike Alternatives to Boost Your Conversions in 2024
14. Re:amaze – Best for Push Campaigns
Re:amaze Push Campaigns empower businesses to directly engage customers through targeted push notifications on browsers and mobile devices. This tool streamlines the process of reconnecting with customers and increasing sales.
I consider this as one of the best Kayako alternatives simply due to its customization abilities. You can customize messages, buttons, and calls to action to ensure they capture attention on Mac, Windows, and Android devices. Setting up is straightforward, helping you to expand your audience and measure the impact of your campaigns effectively.
With Re:amaze, you enjoy unlimited contacts, can manage multiple brands, and get detailed insights into campaign performance. This strategy enables businesses to communicate effectively with their audience, fostering repeat engagement and boosting conversions actively.
What you will like
- The Re:amaze system has a good amount of automation capability.
- Provides a centralized solution for logging in and viewing all customer interactions.
- Enables you to communicate with customers via multiple channels.
- Integrates with Facebook Messenger and other social media platforms.
What you may not like
- The price may rise significantly for large organizations.
- There’s not a lot of handholding, which can make it a bit tough on newcomers.
Pricing
Starts at $29/team member/month
Must Read: 10 Best Reamaze Alternatives for Enhanced Customer Support in 2024
15. HubSpot Live Chat – Best for Having Chat Conversations on the Go
I like Hubspot Live Chat mainly because it offers outstanding support for mobile communication. Its smooth integration with Slack and the availability of a mobile app help address customer queries at any time and place. This ensures that you keep communication channels open, even while away from the office.
Such flexibility proves essential in upholding high customer satisfaction and engagement levels. The feature to set chat office hours and capture emails for missed chats adds to its value, making sure we miss no interaction opportunities.
The exceptional accessibility and responsiveness of this tool distinguish it, rendering it a vital resource for my team and me to provide immediate support and build strong customer relationships.
What you will like
- Integration with HubSpot CRM, enabling access to chat histories and contact information.
- Customization options for the chat widget’s appearance, language, and behavior to align with your brand and website.
- The ability to create chatflows with a user-friendly drag-and-drop interface.
- Responsiveness, ensuring compatibility with various screen sizes and devices.
What you may not like
- When setting up a chat flow, you have to decide between live chat and bot options without the flexibility to switch mid-conversation.
- May present challenges or limitations with Shopify or Zapier.
Pricing
Starts at $800/month
Read Now: 10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024
Learn More About Kayako Alternatives
Which alternative to Kayako offers the most favorable pricing for small businesses?
For small businesses seeking cost-effective solutions, ProProfs Live Chat offers forever free for a single operator. Next, tawk.to is another alternative to Kayako. Smartsupp and Chatra also present affordable options with their free and low-cost plans, catering to businesses with budget constraints.
What features should you look for in Kayako alternatives?
When exploring Kayako alternatives, businesses should prioritize features that enhance customer engagement and operational efficiency. Key functionalities to consider include AI chatbots for automated responses, visitor tracking for personalized engagement, multichannel support for seamless communication across platforms, and analytics for informed decision-making. Tools like ProProfs Chat, which offer these capabilities, can significantly improve the customer support experience.
Are there any Kayako Alternatives that are multilingual?
Yes, several Kayako alternatives support multilingual capabilities, enabling businesses to cater to a global audience. JivoChat, Userlike, Intercom, and Freshchat provide multilingual support, ensuring businesses can engage with customers worldwide effectively.
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