Look for the best live chat plugin for WordPress that is easy to use, simple to deploy, helps you offer instant support, and reduces your support costs. With instant support, your business can easily reduce the average response time that results in customer satisfaction. Choose a WordPress live chat plugin with which you can easily reach out to your customers, understand their pain points, and build a personalized service experience hassle-free.
There is no denying to the fact that 90% of consumers want at least the following two things when they have a question about your product or service:
Most mature businesses do - they have learnt it the hard way - by experience.
If you’re reading this, you probably know that installing a live chat plugin on your WordPress website does the job (in case you have a well-trained support team in place).
But the question is, how do you make a choice?
There are plenty of live chat plugins with similar-sounding features on the internet and it’s not easy to zero in on one.
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Now, let’s dive further to explore the individual features, pricing, and why to use either of the above-mentioned live chat services.
ProProfs Chat is the simplest yet powerful SaaS-based live chat WordPress plugin. This chat tool assists operators to communicate with your website visitors and customers in real-time.
In short, this chat plugin for a website is a perfect medium to establish instant communication with your prospects.
It seamlessly works on devices of all kinds - that means your operators can answer questions anytime, anywhere.
The best part is - operators get to learn the pain points of website visitors by monitoring their real-time behavior - probably that’s what makes it fare among the top WordPress live chat plugins. You can also capture valuable insights, review chat transcripts, and build a delightful support experience.
What’s more, the chat plugin for WordPress website also provides integration with internal customer support tools like a knowledge base and help desk. This allows users to create a complete support suite.
If this doesn’t say it all, then let’s take a look at the pivotal features of this best live chat plugin for WordPress below.
Trigger chat greetings to convert visitors into customers. Also announce upcoming feature updates, sales and more to increase website engagement.
Route your incoming chats to the right department to make sure your customers/visitors get instant resolution to their problems.
Monitor visitors to learn their purchase intent and allow operators to initiate a chat in strategic moments.
Create compelling chat windows for a professional impact and customer-oriented chat experience.
Integrate ProProfs Live Chat plugin for WordPress website with your favorite CRM, help desk, survey maker, knowledge base, email marketing, and other platforms to complete your support suite.
Track different metrics such as total number of chats answered, rated chats, average rating, average chat duration, response time, missed chats, individual operator performance and more.
LiveChat is one of the top live chat WordPress plugins that helps businesses offer instant support to customers. The easy installation process of the live chat plugin allows operators to provide instant resolution to customers that boost the satisfaction rate. As one of the best options available, LiveChat plugin helps business owners to develop deep and long-lasting customer relationships.
Monitor how many visitors are engaging with your website in real-time with engagement monitoring. You can also monitor the ongoing engagements that visitors or existing customers have with the operators.
Help your customers reach your brand, irrespective of the channel, to communicate their problems or suggestions to improve your brand further with LiveChat plugin. Integrate the plugin with different social media accounts to capture initiated chats and make sure that no customer leaves without an answer.
Send active chat invitations to your visitors after monitoring their behavior online.
As one of the best chat plugins for WordPress, Tidio Live Chat is a promising customer support tool that allows its users to communicate with customers instantly. The live chat providers claim that the plugin is specifically assigned for the WordPress community. With a simple installation of the plugin, you can attain full benefits like real-time communication with customers, more leads and improved conversions.
Provide multilingual support to your customers and help them find answers to their questions in their native language.
Customize chat widgets to appeal to the likes of your customers and encourage them to initiate a conversation with your operators.
Capture qualified leads for your business and store them as contacts by using a pre-chat survey form.
Want the best live chat for WordPress website? In our list of best live chat plugins for WordPress, we’ve listed Olark too. This live chat plugin harmonizes the connection between the operator and the customer during an ongoing chat. Plus, the service providers claim that their software is fast and helps a business connect instantly with customers. With a quick installation process, you can streamline your support process with this plugin anytime.
Customize your branding in the live chat widget to create a professional experience for your customers during an ongoing chat.
Use offline forms when your operators aren’t online. This way you would never miss out on potential leads and even boost sales.
Track your visitors in real-time to help your operators capture their intent on the website. This way they can initiate a conversation at strategic moments and convert them into customers.
Another option that you can consider as the best website chat plugin is Pure Chat. The plugin helps you get access to chat transcripts, create chat triggers, customize chat widget, and more. Besides this, the live chat plugin providers promise their users to real-time reporting, visitor tracking that allows a business to understand its target audience better and improve services accordingly.
Add your logo and brand name to the chat widget to help your visitors relate to your brand instantly.
Track your visitor’s activity on the website in real-time and understand their purchase intent quickly.
Tag your chat transcripts to help your operators sort them when they are needed.
Our list of top WordPress live chat plugins also includes Zendesk Chat too. This live chat plugin helps you manage multiple chats at the same, thus helping your business boost sales. You also get to see your operators working at full-throttle productivity when they start managing more than one chat. Besides this, the plugin also helps businesses streamline the support process and avoid long queues.
Zendesk Chat supports mobile apps, that means your operators can provide anytime, anywhere support to customers.
Initiate a personalized proactive chat that helps customers receive useful information from operators in real-time.
Use advanced analytics to track and learn where your services fell short and how you can improve them for future support processes.
Comm100 is another option you can consider when searching for the best chat plugin for WordPress website. As an enterprise-grade live chat tool, it helps you get a 360-degree view of your visitors and streamline your support process effectively. The plugin is designed to help website owners quickly install the plugin on the website.
Use canned messages to reduce response rate and help operators avert typo mistakes when answering frequently asked questions.
Route incoming chats to the right operator or department and make sure that customers receive instant solutions for their questions.
Help your operators initiate a proactive chat with website visitors and help them make an informed product purchasing decision.
With HappyFox Chat, it becomes a lot simpler for you to convert visitors on your website to customers. The reason to add this live chat plugin in this list is its ability to improve website conversions and support experience for customers. This best website chat plugin is a perfect solution for both sales and support teams.
Get access to information like how many times a visitor has arrived at your website and which operator helped them get instant solutions with chat history.
Reduce response time with canned messages and make sure your customer satisfaction rate stays high. What’s more, you can help your operators avert typo mistakes when they answer frequently asked questions.
Transfer chats to the right operator when a customer seeks technical support instantly.
Intercom, one of the best live chat plugin for WordPress, helps its users communicate with customers instantly, yet with a personal touch. The live chat plugin is a perfect platform for businesses who wish to accomplish their support, sales, and marketing. The plugin also supports the use of a mobile app, which means your operators can readily provide support whenever the customer wants.
Check out and compare the performance of your operators in real-time with the performance monitoring reports. Identify the areas where they need to improve and provide them training accordingly.
Set rules and conditions for triggered messages on your WordPress website. So, once a visitor has stayed for too long on the website and is probably planning to leave the page, a message can be triggered so that you actively engage them in a conversation.
Integrate your favorite email marketing platform with Intercom. This will help you to increase your email marketing contact list and easily target those who are interested in your products and services.
Freshchat is yet another software solution that people consider when planning to add a live chat to their WordPress website. As one of the best WordPress live chat plugins, Freshchat is known to help its users to boost sales and increase customer engagement on the website. Its users find triggered messages as one of the key features because it allows them to actively increase visitor engagement, which ultimately ends up converting into a sale.
Route your visitors to the right department or operator to make sure they get instant resolution for their problem with the auto-routing feature.
Help your customers feel at ease by providing them support in their native language.
Save and revisit the conversation history that took place between your customers/visitors and operators to understand new problem areas and how they can be tackled in the future.
You will also come across Acquire as one of the best website chat plugin solutions when researching for the best in the industry. This plugin allows its users to build an all-new multi-channel customer communication platform that helps an organization to build a personalized and targeted experience for the customers. In short, its use can help you to create new yet long-term relationships based on strong communication. Plus, it is a perfect fit for support, sales, marketing, and other departments.
Learn the areas where your customers are stuck at and help them with a step-by-step guide with the co-browsing feature.
Provide 24x7 support to your customers and help them get connected to human help in case the issue gets escalated to a technical aspect with the chatbot feature.
Initiate a proactive chat with your customers and keep them engaged with your brand with help from this feature.
As a cloud-based live chat app, Drift is yet another option that can be seen as the best online chat plugin for WordPress website. With its email management solution, both your sales and support team can easily extend help to customers and target the right audience that results in more sales. The live chat plugin supports extensive settings options that allow users to customize their chat widgets that add a personal touch to the experience. What’s more, it even assists operators to send email follow-ups for abandoned chats, check the chat histories, automate the email campaign, and much more.
Manage customer issues when your operators are offline with the best chat plugin for WordPress. You can capture customer issues with offline forms and make sure that you never lose out on a customer.
Get to know when a customer initiates a chat with your operators through real-time notifications. Now, your operators will never miss out on a customer
Automate the decisions based on whether to take up a chat or not with browser targeting.
With LiveAgent, provide excellent customer support experience and make sure your customers return every time they seek help. As one of the top WordPress live chat plugins, LiveAgent is equipped with various support features that help your operators to stay connected with customers irrespective of the platform. In short, you can link to every channel of possible support inputs and fetch data from platforms like emails, Facebook comments, Tweets, contact forms, help desk or phone calls.
Help your customers find solutions to their problems in the native language with this live chat plugin.
Integrate your favorite ticketing system to make sure that even your missed chats convert into support tickets and that your operators get to connect with them later on.
Capture and manage feedback received from your customers with this feedback management feature.
HelpCrunch is yet another popular and the best chat plugin for WordPress website that helps its users communicate with their customers instantly. So, no matter if you plan to use it for support, sales, or marketing process, your customers or soon-to-be-customers will be happy with the services received when they communicate with your brand via the live chat plugin. What’s more, its use results in the retention and acquisition of customers.
Send automated messages to visitors who land on pages that are likely to convert them into customers. It will help your business actively engage with them and boost sales.
Collect customer feedback once a chat comes to an end to learn what they feel about the services they receive and how they wish your brand to improve further.
Easily track your support tickets and make sure that no query goes unanswered with the help from this live chat plugin.
iFlyChat, as the best live chat for WordPress, helps businesses increase customer engagement and boost sales. The chat plugin enables people to engage in a private one-on-one conversation to get instant support for their questions. What’s more, it allows you to log chat conversations and review them later so that future support experience can be improved for other customers.
Your customers can either use a public or private room to interact and find a solution to their problem with one-on-one private chat.
Send files during an ongoing chat to your customers to make sure they find every relevant information related to their question.
Customize your chat widget them to make sure it matches the existing theme of your web page.
Want another all-in-one live chat tool like ProProfs Chat to help your operators weave a good customer experience? Well, the HubSpot All-In-One Marketing tool is yet another option on the list. As one of the best live chat plugin for WordPress website, it helps your business to grow the email list, manage contacts, and provide instant support.
With the automated chatbot feature, never miss out on a customer query. Your business can easily manage frequently asked questions once you enable this feature.
Integrate their CRM platform with the live chat tool and capture all qualified leads for your business hassle-free.
Integrate your favorite email marketing platform to keep your contact list updated as new leads enter your system.
As one of the best live chat plugin for WordPress, REVE Chat turns out to be another option for your business to check out. This multi-channel cloud based live chat plugin provides instant support to visitors on your website that ultimately helps your business boost sales conversions. With its addition, your business can instantly engage customers with the brand.
Help your operators share the screen with the customers to help them get a step-by-step guide for areas where they get stuck.
A lot similar to screen sharing, co-browsing is yet another feature that helps your operators build a seamless support experience in case customers feel stuck.
Use auto triggers on pages that are most likely to convert for your business. It will help you actively engage visitors on the website.
Searching for yet another leading live chat plugin for your WordPress website? Wise Chat turns out to be one of the best live chat plugins for WordPress that allows your business to build engaging support experience and boost user engagement on your website. The plugin can be installed in no time and supports different features that make it a good candidate to be a part of this list.
Attach and send files to your customers during an ongoing chat with the file attachment feature.
Help your operators mark messages that look spam or hold no relevance to the business with the use of this feature.
Use emoticons during a live chat session to create a personal experience for the visitor/customer.
If these options for best website chat plugins feel insufficient, then worry not. We have more names in our pandora’s box. Formilla Live Chat software plugin is another option that you can consider to add on your WordPress website. This plugin offers premium services to all its WordPress plugin users. What’s more, the available customization options help you change the chat widget as per the existing theme of your web pages.
Visitor monitoring allows you to understand the intent of the people on your website and helps your operators to take action accordingly.
Initiate a proactive chat to keep your visitors engaged with your brand constantly.
Reduce response rate and lower grammatical or typo mistakes with the use of canned responses.
Customize your chat window with beautiful themes available with Crisp Live Chat. As the best live chat plugin for WordPress, it comes with a lot of customization options that prompt visitors to engage with your operators and the website. Plus, it helps you to grow your email list, boost lead generation, and improve customer relationships.
Integrate knowledge base to create a self-help section for your customers. They will find relevant articles to their questions before a chat gets initiated in the chat window.
Share files with your customers during an ongoing chat and make sure that they receive relevant information easily.
With multiple chat window themes, Crisp Live Chat gives you the opportunity to design the widget as per the existing theme of your website.