Brayn Wills

Every “where is my order” ticket costs you money, whether a human answers it or a bot does. A human costs real payroll dollars per ticket and goes home at 6 PM. An AI agent for eCommerce support answers in seconds, around the clock, and increasingly, it can fix the problem instead of just describing...

A patient calls your front desk at 7 PM to reschedule. Nobody answers. She tries the next morning again, sits on hold for eleven minutes, then gives up on the appointment entirely. Multiply that across every practice in the country, and you get a healthcare system quietly losing patients to something as basic as an...