What if you could have a 24×7 assistant that can handle all your customer queries, requests, and complaints without any human intervention? What if you could save time, money, and resources while increasing your customer satisfaction and loyalty simultaneously?
Sounds like a dream come true, right?
Well, it’s not a dream anymore, but a reality with the best AI chatbots.
But, in a market dominated by the concepts of ChatGPT and Google Bard – are there any other great options? Yes, surely.
In this blog, you will read a detailed comparison of the top 10 AI chatbots that will help you generate more leads, automate workflows and improve customer service.
What is an AI Chatbot?
An AI chatbot is a software program that uses artificial intelligence (AI) to simulate natural human conversations. These chatbots can understand natural language, learn from data, and generate relevant responses.
AI chatbots can be deployed on various platforms, such as websites, mobile apps, social media, messaging apps, and voice assistants. They can be used for customer service, sales, marketing, education, entertainment, and more.
The two leading technologies behind these chatbots are:-
- Natural Language Processing (NLP) – It is the ability to analyze and generate natural languages, such as text or speech.
- Machine Learning (ML) – It is the ability to learn from data and improve over time.
By combining NLP and ML, these bots can interpret the intent of human messages and respond with relevant and appropriate answers.
AI bots can handle complex and varied conversations, unlike basic chatbots that follow predefined rules or scripts. These bots understand natural language, learn from data, and continuously adapt to different situations.
Our Selection Criteria for the Best AI Chatbots
To help you find the best AI chatbot for your business, we have compiled a list of the top 10 solutions based on the following factors:-
Online ratings are a reliable indicator of the quality and performance of an AI chatbot. We have considered the ratings and reviews from verified users on popular platforms like Capterra and G2.
We have looked at the overall ratings, as well as the ratings for specific aspects such as ease of use, features, functionality, and customer service.
Pricing is an essential factor to consider when choosing an AI chatbot for your business. You want to get the most out of your investment without breaking the bank.
We have compared each AI chatbot’s pricing plans and features to help you find the best value for your money. We have also looked at hidden costs, such as setup fees, maintenance fees, or additional charges for each chatbot (if any).
24×7 customer support is an essential attribute of any AI chatbot. We have checked the availability and quality of customer support offered by each AI chatbot provider. We have also looked at their response time, resolution rate, and customer satisfaction scores.
Hearing from real customers who have used AI chatbots helps us understand their pros and cons. We have analyzed feedback from real customers who have used these chatbots on various platforms and websites.
The Top 10 Best AI Chatbots for Business in 2023
Here are the top 10 AI chatbots that we recommend for your business in 2023. We have covered all the details that you need to make the final call based on your unique business requirements.
Best For: Lead generation, improving sales, and automating customer support
ProProfs chatbot is a powerful and easy-to-use chatbot software that helps you deploy AI-boosted conversational agents on your website, app, or social media. You can use the chatbot to engage your visitors, answer their queries, provide solutions, collect feedback, and more.
- Boost Sales & Leads: Increase sales with product recommendations, upselling, cross-selling, and guided buying.
- 24×7 Support Automation: Automate support with instant, accurate answers, issue resolution, and human agent escalation.
- Seamless Live Chat Handover: Transfer chats to live operators when needed or upon visitor request.
- No Coding Required: Design chatbot scenarios and responses easily using the intuitive builder.
- Diverse Chatbot Templates: Choose from a range of templates for lead generation, customer service, feedback collection, and more.
Integrations: Salesforce, HubSpot, Mailchimp, Shopify, Google Analytics, Facebook, etc.
Pricing: Explore ProProfs Chat with its free live chat trial that includes a FOREVER-FREE option for a single operator, as well as a budget-friendly team plan available for only $19.99.
Pros & Cons:
✅ Easy to use
✅ Affordable and scalable
✅ Supports multiple languages and platforms
✅ Offers plenty of chatbot templates and customization options
⛔ Requires internet connection to function
⛔ May not handle too complex or ambiguous queries well
What makes ProProfs chatbot the best for lead generation & improving sales?
ProProfs AI-enabled chatbot offers guidance, suggestions, and personalized solutions, collects feedback and customer data, ensures consistent experiences across channels, and utilizes NLP and ML for understanding and responding to queries effectively.
Reasons to Buy ProProfs Chatbot:
- Create your own flows and customize the chatbot’s appearance, language, tone, personality, etc.
- A forever-free plan is available with all the chatbot features.
- Deploy chatbots on your website, app, or social media.
- Integrate with various platforms such as CRM, email marketing, eCommerce, analytics, etc.
- Seamlessly transfer conversations to live chat operators when the chatbot cannot handle the query or when visitors request human assistance.
Best For: Providing proactive support across multiple channels
Intercom’s Fin is a powerful and flexible chatbot platform that lets you create custom conversational experiences for your customers. You can use it to automate support experiences, qualify leads, book meetings, and collect feedback.
- Automatic Content Sync: Deliver accurate answers by syncing the chatbot with knowledge bases and other information sources.
- Targeted Messaging: Set rules to tailor messages based on audience segments and behavior.
- Powered by OpenAI: Harness OpenAI’s NLP capabilities to understand complex customer queries.
- Performance Tracking: Monitor metrics like conversations, resolution rate, satisfaction, revenue generated, etc.
Integrations: Salesforce, HubSpot, Shopify, Google Analytics, Stripe, Facebook, WhatsApp, etc.
Pricing: Paid plan starts from $74/month.
Pros & Cons:
✅ Supports multiple languages and channels
✅ Provides interactive chatbot elements such as images, videos, buttons, carousels, etc.
✅ Integrates with many popular tools and platforms
✅ Offers a free trial and flexible pricing model
⛔ It may not support some complex or niche use cases or integrations
⛔ May have some limitations on the number of conversations or messages per month
What makes Intercom’s chatbot the best for providing proactive customer support?
Automate support experiences to save time and resources. Qualify leads and nurture prospects with targeted messages. Book meetings and collect feedback to improve products and services. Boost conversions, retention, loyalty, and revenue.
Reasons to Buy Intercom’s Chatbot:
- The bot can handle complex and nuanced customer queries.
- Connect the chatbot with your knowledge base, help center, and other sources.
- Offers flexible pricing models that suit different business needs and budgets.
Best For: Automating sales processes and customer support across multiple channels
Botsify is a fully automated AI chatbot platform that lets you design bots without coding. You can use Botsify to create chatbots for your website, Facebook Messenger, WhatsApp, etc. With powerful features, Botsify helps you capture more leads, increase conversions, and improve customer satisfaction.
- Automate Sales Processes: Qualify leads, schedule appointments, and close deals with chatbot sequences, forms, and integrations in Botsify.
- 24×7 Support: Answer FAQs, resolve issues, collect feedback, and escalate queries with templates, smart replies, and human fallback.
- Multi-Language Support: Communicate with customers in their preferred language using chatbot localization and translation.
- Omnichannel Platform: Deploy chatbots on websites, apps, and software with widgets, plugins, and APIs. Integrate with CRM, email marketing, analytics, and more.
- Instant Chat Transfer: Seamlessly switch conversations from chatbot to live chat operators when needed.
Integrations: Salesforce, Shopify, WordPress, WooCommerce, Mailchimp, HubSpot, etc.
Pricing: Paid plan starts from $490/month.
Pros & Cons:
✅ Easy to use drag and drop builder
✅ Supports multiple channels and languages for global reach
⛔ Limited customization options for chatbot design and appearance
⛔ No native voice or video call support for chatbots
⛔ No built-in analytics or reporting features
What makes Botsify’s chatbot the best for automating sales processes & customer support?
Botsify is your best option if you want to automate your sales processes and customer support across multiple channels with a fully automated chatbot platform. It also lets you seamlessly switch from chatbot to human agent whenever needed or set up rules to trigger human intervention based on keywords, sentiments, or user requests.
Reasons to Buy Botsify’s Chatbot:
- Design chatbots with an easy-to-use drag-and-drop builder.
- Reduce bounce rates and cart abandonment by providing instant support and guidance.
- Generate more leads by collecting user information and preferences.
- Botsify’s chatbot supports websites, Facebook Messenger, WhatsApp, Telegram, Slack, and more.
- Switch to live chat with agent fallback when needed with chatbot handover and transfer.
Best For: Sales and marketing
Drift’s chatbot is a conversational AI platform that can understand your visitors’ intent, answer their questions, book meetings, and guide them through your sales funnel. It can also connect your visitors with the right sales reps and follow up with them via email.
- 24×7 Engagement With AI Bots: Engage visitors, provide instant answers, qualify leads, and schedule meetings anytime, anywhere.
- Track Website Visitors: Segment website visitors based on behavior, industry, and criteria using cookies and data sources.
- Real-Time Notifications: Alert reps of qualified leads and meetings with reminders and confirmations.
- Reporting & Analytics: Gain insights into chat performance, lead generation, conversions, revenue, etc.
Integrations: Salesforce, HubSpot, Google Workspace, Zapier, Segment, Google Calendar, etc.
Pricing: Contact the company for pricing.
Pros & Cons:
✅ Flexible and customizable, with various templates, widgets, triggers, and rules.
✅ Intelligent and adaptive, with NLP, machine learning, and pre-trained models.
⛔ Expensive compared to some competitors, especially for higher plans and add-ons.
⛔ Limited language support.
⛔ Requires a lot of data and training to optimize the chatbot’s accuracy and relevance.
What makes Drift’s chatbot the best for sales & marketing?
The Drift chatbot can help you generate more qualified leads, shorten your sales cycle, and increase revenue. Deliver personalized and engaging chats based on visitor intent, behavior, and profile. Automate lead qualification with conversational forms, scoring, and routing. Instantly schedule meetings with calendar integration.
Reasons to Buy Drift’s Chatbot:
- The chatbot can understand natural language better than most chatbot software.
- The chatbot has a unique approach to selecting a response in a multi-turn interaction between a user and a conversational bot.
- The chatbot is trusted by businesses across various industries, such as Shopify, Okta, MongoDB, Adobe, etc.
- Drift offers several solutions for conversational marketing, such as video, email, and voice.
Best For: eCommerce and retail businesses
Inbenta’s AI-boosted chatbot is a flexible conversational tool that leverages NLP and semantic search to deliver relevant responses. The chatbot can be easily integrated with any website, app, or messaging channel and customized to match your brand identity and tone of voice.
- 24×7 Automated Support: Improve customer satisfaction by handling common queries and reducing the workload of human agents.
- Omnichannel Support: Integrate your chatbot with various communication channels, such as WhatsApp, Facebook Messenger, Slack, and more.
- Intent Detection: Identify customer goals to trigger appropriate responses, such as initiating returns based on inquiries.
- Seamless Escalation: Transfer to live chat operators without losing context, providing relevant information for faster issue resolution.
- Transactional Capabilities: Handle complex transactions and requests such as booking, ordering, payment, and authentication.
Integrations: Shopify, Facebook, WhatsApp, Salesforce, Zendesk, HubSpot, etc.
Pricing: Free plan available. Contact the company for paid pricing.
Pros & Cons:
✅ Easy to set up and use
✅ Supports multiple languages and channels
✅ Provides personalized answers to users’ questions in multiple languages
⛔ Pricing may be high for small businesses
⛔ It may require some technical skills to customize
⛔ May not handle very specific or niche queries
What makes Inbenta’s chatbot the best for eCommerce & retail businesses?
Inbenta’s AI chatbot benefits eCommerce and retail businesses by boosting sales, reducing costs, and enhancing customer satisfaction. It enables quick product discovery, offers personalized recommendations, facilitates upselling and cross-selling, securely processes orders, and efficiently handles returns and refunds within established policies and procedures.
Reasons to Buy Inbenta’s Chatbot:
- Boost your conversion rate by providing relevant answers and solutions to your customers’ needs.
- Reduce operational costs by automating repetitive tasks and freeing up your human agents’ time.
- Improve customer experience by providing consistent and engaging conversations across multiple touchpoints.
- Gain insights into your customers’ behavior and feedback by analyzing their interactions with your chatbot.
- Capterra: 4.7/5 stars
- G2: Not listed
Best For: Automating and scaling consumer interactions across multiple messaging channels
Liveperson’s conversational chatbot combines the power of the world’s largest conversational dataset to deliver safer, more secure AI experiences. The chatbot helps you understand your consumers’ intentions in real time, fulfill them with automation, and optimize your responses with actionable insights.
- Automate Interactions: Deploy coding-free bots on messaging channels, and integrate APIs for CRM integration.
- Identify Customer Intent: Analyze messages, and classify intents for routing, proactive messaging, and personalization.
- Automate Lead Qualification: Use natural language understanding and conversational forms for lead capture and qualification.
- 24×7 Engagement: Provide instant, consistent responses across channels, and monitor bots and agents on a cloud platform.
- AI-Powered Lead Nurturing: Personalize messages based on intents, preferences, and behaviors.
Integrations: Salesforce, HubSpot, Zendesk, Microsoft Dynamics, NetSuite, etc.
Pricing: Contact the company for pricing.
Pros & Cons:
✅ Easy to use and customize
✅ Supports multiple languages and channels
✅ Provides a large conversational dataset and generative AI model for better natural language processing
⛔ It may require some technical skills or assistance for complex integrations or customizations
⛔ It may not support some niche use cases or industries
What makes Liveperson’s chatbot the best for automating & scaling consumer interactions?
Liveperson’s AI chatbot offers a complete solution covering all conversational AI aspects. From building and deploying bots to understanding and fulfilling consumer intent – it provides everything you need to create engaging and effective conversations that drive business outcomes.
Reasons to Buy Liveperson’s Chatbot:
- Automate and scale interactions on various messaging channels without compromising quality or security.
- Leverage the power of generative AI and the world’s largest conversational dataset to create natural and human-like conversations that match your brand voice.
- Access enterprise-level analytics to surface actionable insights and recommendations for improving your bot performance and consumer satisfaction.
- Integrate your bot with platforms such as CRMs, marketing automation software, or e-commerce tools to streamline your workflows and data exchange.
7. Google Bard
Best For: Content creation and learning
Google Bard is an experimental conversational AI tool that uses Google’s LaMDA (Language Model for Dialogue Applications), introduced in 2021.
Bard is powered by a lightweight and optimized version of LaMDA, a large language model (LLM) that can access information from the web and provide high-quality responses. You can use Bard to boost your productivity, accelerate your ideas, and fuel your curiosity.
- Conversational AI: Bard understands and responds to natural language, allowing for interactive conversations.
- Generative AI: Bard creates original content, offers feedback, and provides tips in various formats.
- Web Search: Bard uses information from the web to provide quality explanations, simplify concepts, and give examples.
- Creativity & Curiosity: Bard sparks ideas, learns new things, and engages in challenges, trivia, riddles, and jokes.
- Productivity: Bard enhances productivity by assisting with goal-setting, task planning, and progress tracking.
Integrations: Google Docs, Google Workspace, Google Assistant, Google Search, etc.
Pricing: Google Bard is currently free to use as an experimental service.
Pros & Cons:
✅ Generates diverse and creative content on various topics and formats.
✅ Accesses the web for information and cites its sources.
✅ Provides multiple drafts and alternatives for you to choose from.
✅ Integrates with various Google products and services.
⛔ Produces inaccurate, misleading, or false information while presenting it confidently.
⛔ Reflects real-world biases and stereotypes that it learns from its data sources.
⛔ Doesn’t understand complex or ambiguous queries or prompts.
⛔ It may not be able to handle sensitive or inappropriate topics or requests.
What makes Google Bard the best for content creation & learning?
Google Bard utilizes generative AI and web search to generate unique and valuable content. Unlike other AI chatbots, Bard offers customized and diverse responses. Moreover, you can expand your knowledge by simplifying complex subjects and providing illustrative examples.
Reasons to get Google Bard:
- Create and learn content on various topics and formats with the help of generative AI.
- Access the web for information and get direct answers instead of web pages.
- Integrate Bard with various Google products and services to enhance work productivity and collaboration.
- Have a natural dialogue with Bard and enjoy its conversational AI capabilities.
- Capterra: Not listed
- G2: 4.1/5 stars
Best For: Customer service automation across channels
Zendesk AI is a chatbot solution that helps you deliver better customer service with AI. It can understand customer intent, emotions, and preferences and offer relevant and human-like responses.
These bots can also leverage OpenAI’s large language models to generate natural and engaging conversations. You can use Zendesk AI to provide instant answers, self-service options, and personalized support across multiple channels,
- Detect Customer Intent: Analyze messages, provide answers, suggest articles, or transfer to live agents.
- Powered by OpenAI: Handle complex questions, and create realistic dialogues with generative AI.
- 24×7 Member Support: Assist customers on any channel, handle multiple conversations, and reduce wait times.
- Promote Self-Service: Direct customers to help with articles and collect feedback to improve self-service content.
- Triage Conversations: Prioritize requests based on intent, urgency, and sentiment, and assign them to suitable agents.
Integrations: Zendesk AI can integrate with various Zendesk products and services.
Pricing: Paid plans start from $19/month.
Pros & Cons:
✅ Easy to build and customize bots using the drag-and-drop bot builder
✅ Seamless integration with various channels and platforms
✅ Scalable and flexible solution that adapts to changing customer needs and expectations
✅ Continuous learning and improvement of bots based on customer feedback and ratings
⛔ Advanced AI add-on is expensive for small businesses or startups
⛔ Limited language support for non-English customers
⛔ Potential privacy and security risks associated with using third-party AI models
What makes Zendesk AI the best for customer service automation?
Zendesk AI provides a comprehensive solution for the customer journey, automating tasks and delivering instant answers while maintaining a personalized touch. It optimizes workflows by routing conversations to the appropriate agents and utilizes data and analytics to enhance performance.
Reasons to Buy Zendesk AI:
- Reduce operational costs and increase efficiency by automating common questions and tasks.
- Improve customer satisfaction and loyalty by providing fast and personalized support across channels.
- Boost agent productivity and morale by giving them AI-powered tools and suggestions.
- Gain a competitive edge by using cutting-edge AI technology powered by OpenAI.
Not listed on Capterra & G2
Best For: Language generation
ChatGPT is an advanced language generation model developed by OpenAI. It uses artificial intelligence algorithms to generate human-like text based on prompts, making it a powerful tool for content creation. ChatGPT is highly customizable, allowing you to fine-tune the output to meet your specific needs.
- Language Generation: Generate high-quality text for various content needs like blog posts, product descriptions, and social media posts based on any given prompt or context.
- Conversational AI: Build interactive chatbots to engage with customers, leads, and users across different domains such as customer service, sales, marketing, and more.
- Customization: Fine-tune the model, incorporate your own data and feedback, and customize the chatbot’s personality, voice, and behavior.
- Multilingual: Communicate seamlessly with a global audience by leveraging ChatGPT’s multilingual capabilities, enabling translation between multiple languages.
- Integration: Connect ChatGPT with your existing platforms and tools through the chatbot front-end or API.
Integrations: Facebook Messenger, WhatsApp, Slack, Discord, etc.
Pricing: Free plan available. Paid plan starts from $20/month.
Pros & Cons:
✅ Generates high-quality and coherent text based on any prompt.
✅ Engages in natural and interactive dialogues with your customers, leads, and users.
✅ Supports multiple languages and can translate between them seamlessly.
✅ Designed to be safe and ethical, following OpenAI’s safety standards and best practices.
⛔ Sometimes writes plausible-sounding but incorrect or nonsensical answers.
⛔ Sensitive to tweaks to the input phrasing or attempting the same prompt multiple times.
⛔ Often excessively verbose and overuses certain phrases, such as restating that it’s a language model trained by OpenAI.
⛔ It may not be suitable for every use case or domain, as it may lack domain-specific knowledge or expertise.
What makes ChatGPT the best for creating engaging & natural conversations?
ChatGPT uses artificial intelligence algorithms to generate human-like text based on prompts. It interacts in a conversational way, answers follow-up questions, and writes in different styles, tones, and formats, depending on your preferences and needs. ChatGPT is highly adaptable, allowing you to fine-tune the model to suit your specific use case and domain.
Reasons to Buy ChatGPT:
- ChatGPT can help you achieve your goals with its powerful language generation capabilities.
- Create diverse content such as blog posts, product descriptions, social media posts, emails, etc.
- Generate high-quality text based on any prompt or context in different styles, tones, and formats, depending on your preferences and needs.
10. Jasper Chat
Best For: Customer service and support
Jasper Chat is a conversational AI platform that can help drive engaging and human-like interactions with your customers across multiple channels. It uses NLP and ML to understand your customers’ emotions and respond accordingly. It can also integrate with your CRM, helpdesk, and other tools to provide seamless customer support.
- Expansive Knowledge Base: Access a vast and updated knowledge base based on information available before 2021.
- Multilingual Content Generation: Use the chatbot’s AI capabilities to generate content in multiple languages like English, Spanish, French, etc.
- AI-Driven Unique Content: Create engaging content such as headlines, slogans, stories, and more, captivating your customers and enhancing brand appeal.
- Powered by OpenAI: Utilize OpenAI’s advanced AI platform to facilitate natural and lifelike conversations, offering an immersive and authentic chatbot experience.
- User-Friendly Design: Create your own customized chatbot effortlessly with an intuitive drag-and-drop interface.
Integrations: No information available.
Pricing: Paid plans start from $39/month.
Pros & Cons:
✅ Easy to use and customize
✅ Provides smart and personalized responses
✅ Performs actions and provides insights
✅ Scalable and secure
⛔ It may require some technical knowledge to set up integrations
⛔ It may not be able to handle complex or ambiguous queries
⛔ It may not be compatible with some older browsers or devices
What makes Jasper Chat the best for customer service & support?
Jasper Chat helps you provide fast and friendly responses to your customers’ queries and requests. It can also help you reduce the workload of your human agents by handling common and repetitive tasks. The chatbot can also help you increase customer loyalty and retention by providing personalized and engaging conversations.
Reasons to Buy Jasper Chat:
- Improve your customer service and support quality and efficiency.
- Reduce your customer service costs and increase your revenue.
- Reach more customers across different languages and platforms.
- Capterra: Not listed
- G2: 5/5 stars
How Can an AI Chatbot Benefit Your Business
In the following section, you will read all about the benefits of having an AI-powered chatbot.
Increase Customer Satisfaction
Customers expect fast, accurate, and personalized service. If they don’t get it, they may switch to competitors or leave negative reviews.
You can provide instant and relevant responses to customer queries by deploying an AI chatbot for business. These AI bots can customize their responses based on your customer’s profile, history, and preferences. This can make your customers feel valued and appreciated, increasing their satisfaction.
Enhance Brand Image
To create a positive impression on your website visitors and customers, you need to deliver consistent and high-quality service.
With AI chatbots in your arsenal, you can maintain a friendly, professional, and helpful tone throughout the conversation. They can also reflect your brand identity, values, and business personality.
Gain Insights & Feedback
AI chatbots can collect data on customer interactions, feedback, satisfaction, and behavior. They can also ask for ratings, reviews, or suggestions from your customers. This can help businesses gain insights and feedback on their strengths and weaknesses and make informed decisions.
Reduce Costs & Improve Efficiency
Does your company struggle with operational expenses and ways to optimize its resources? These issues can be resolved by automating repetitive and mundane tasks with the help of AI chatbot software.
An AI chatbot can maximize your return on investment (ROI) by minimizing the initial investment and operational costs. It can also handle common and simple queries without human intervention. It reduces the chances of human errors, delays, or miscommunication. This can save time, money, and effort for businesses and improve their efficiency.
Boost Sales & Conversions
If you want to increase business revenue and profit by selling more products or services to customers, then an AI chatbot is your best bet.
They can analyze customer data and behavior and recommend the most suitable products or services. They can also persuade buyers to spend more by creating a sense of urgency, scarcity, or social proof. This can increase the chances of conversions.
AI chatbots can quickly scale up or down according to your business needs and demands. They can handle spikes or dips in traffic without any hassle or cost. They can also learn from new data and feedback and improve their performance continuously. This can help you grow your business without any limitations or risks.
Extend Round-the-Clock Availability
To reach more customers and expand your market share by providing service anytime, anywhere, you need to deploy an AI-powered chatbot. Why?
Well, these bots can operate 24 hours a day, 7 days a week, without any downtime or interruption. They can also serve your customers across different channels and platforms. This can help you extend availability and accessibility to customers and increase revenue.
Almost 71% of consumers expect companies to interact with them in a personalized way.
AI chatbots can use your customers’ names, locations, language, preferences, history, etc., to customize their responses. They can also use humor, emojis, gifs, etc., to add personality and emotion to those responses. This can create a one-to-one connection with each customer and make them feel valued, appreciated, and engaged.
Improve Customer Support
To solve customer problems quickly and effectively, you need to provide accurate and personalized solutions.
AI chatbots can diagnose on-site customer issues, provide troubleshooting steps, or escalate the case to a human operator if needed. They can also follow up with a customer to ensure they are satisfied with the resolution. This vastly improves customer support quality, efficiency, and effectiveness.
How to Choose an AI Chatbot
Here are five tips that will help you in the chatbot selection process.
1. Determine Your Business Goals & Use Cases
Have a clear vision of what you want to achieve with the AI chatbot and how it will fit into your existing workflows and processes. This will help you narrow your options and find the best AI chatbot solution for your needs.
Ask yourself questions like-
- What challenges are you looking to solve?
- What outcomes do you expect from the chatbot?
- Who are your target users, and what are their preferences and expectations?
- How will you measure the success of your chatbot?
- How will you integrate the chatbot with other systems and platforms?
These answers will enable you to select a chatbot that aligns with your objectives and supports your growth strategy.
2. Chatbot Capabilities
Different chatbots have varying strengths and weaknesses. To find the best chatbot for your business, you need to know which features are essential for your use cases and goals.
Here are some of the key AI chatbot capabilities and features that you should look for –
- NLP: The chatbot should understand and respond to human languages, handle complex queries, and engage in human-like conversations.
- Conversational AI: The chatbot should be capable of learning from feedback, adapting to user behavior, and improving its responses over time for enhanced accuracy and proactive guidance.
- Multichannel Support: It should be able to interact seamlessly across multiple channels, reaching more users, ensuring consistent service, and integrating with existing systems and tools.
3. Seamless Integration
Your chatbot needs to work well with other systems, such as CRM, ERP, CMS, email, social media, etc. This will ensure access to updated data and deliver a smooth and seamless user experience.
Here are some reasons why you should choose a tool offering seamless integration options-
- Save time and money by avoiding complex and costly integrations and customizations.
- Leverage your existing data to provide more value to your customers.
- Improve customer satisfaction by providing a unified, frictionless experience across different touchpoints.
- Increase productivity by automating your workflows.
4. Determine Budget Restraints
AI chatbots can incur various costs, such as development, deployment, maintenance, support, training, etc. Therefore, you need to have a realistic and flexible budget that can cover these costs and provide a good return on investment.
Some steps to determine your budget restraints are-
- Assess current and future goals for the chatbot and how they align with your overall business strategy and vision.
- Research the market and compare different chatbot providers based on their features, capabilities, pricing, reviews, etc.
- Calculate the total cost of ownership (TCO) and the expected value of your chatbot over its lifetime by considering factors such as scalability, security, reliability, performance, etc.
- Evaluate your available resources and funding sources and how they can support your chatbot project.
5. Check Feedback & Reviews Online
One of the best ways to learn about the quality and performance of AI chatbot software is to check the feedback and reviews available online. This will provide you an unbiased and realistic understanding of what to expect from the chatbot and how it can help your business.
But is it really essential?
Well, here are some of the benefits of doing so-
- Discover the strengths and weaknesses of different chatbot solutions and how they match your needs and expectations.
- Learn from the experiences of other users to avoid common pitfalls and mistakes.
- Get insights into the customer service and support of different chatbot providers and how they handle issues and complaints.
- Find out the latest trends and innovations in the chatbot industry and how they can benefit your business.
Skyrocket Organizational Performance With AI Chatbots
There’s no doubt that AI chatbots are the future of customer service, marketing, and sales.
They can help you provide faster, smarter, and more personalized support to customers. You can also use them to generate more leads, close more deals, and increase your revenue.
But how do you find the best AI chatbot for your business?
Well, there’s no one-size-fits-all answer to that question because it depends on your specific needs and preferences. However, if you’re looking for a reliable, easy-to-use, and budget-friendly way to create chatbots, you should check out ProProfs Chat.
It is a powerful and easy-to-use cloud-based platform that lets you create and customize chatbots without any coding skills. Whether you want to automate customer service, increase conversions, or improve customer satisfaction, ProProfs Chat can help you achieve your goals.
Sign up for a free trial of ProProfs Chat today and see the difference for yourself!
FAQs on AI Chatbots
AI chatbots are computer programs that can simulate human conversations using Natural Language Processing (NLP) and Machine Learning (ML). They can understand user messages, generate human-like responses, and perform various tasks based on the user’s intent.
- AI chatbots can be available anytime and anywhere to answer customer questions.
- Chatbots can handle repetitive tasks that do not require human judgment or empathy, such as booking appointments or confirming orders.
- AI chatbots can ask customers for their opinions and ratings after each interaction.
- AI chatbots can create personalized responses and recommendations based on previous interactions, purchase history, location, demographics, etc.
AI chatbots can be beneficial for various industries, including-
- Web Hosting
- Real Estate
AI chatbots use Natural Language Processing (NLP) and Machine Learning (ML) to understand customer messages and generate appropriate responses.
However, these chatbots may be unable to handle all types of complex inquiries, such as those requiring human judgment, empathy, creativity, or domain expertise. In such cases, AI chatbots can transfer the conversation to a human agent or provide alternative options for the customer to resolve their issue.
Implementing and managing an AI chatbot for can be easy or challenging, depending on the complexity and scope of the chatbot. It comes down to -
- The type and quality of the data used to train the chatbot
- The level of customization and personalization required for the chatbot
- Integration of the chatbot with other systems and platforms
- The maintenance and update of the chatbot over time
AI chatbots can assist with lead generation and sales by-
- Engaging with potential customers on various channels
- Qualifying and scoring leads
- Nurturing and following up with leads until they are ready to buy
- Booking appointments and demos with sales representatives
- Recommending products and services based on customer preferences and history
- Upselling and cross-selling to existing customers
- Collecting feedback and referrals
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