Magento Chat Extensions to Engage Shoppers: Top 11 Picks for 2025

“In eCommerce, silence kills sales faster than bad pricing.” 

When I ran my first Magento store, I saw shoppers leave simply because no one was there to answer their questions fast enough. Missed chats meant abandoned carts, lost upsells, and wasted ad spend. 

That’s when I discovered the power of a Magento chat extension to automate responses, hand off conversations to humans when needed, and keep shoppers engaged 24/7.

I quickly realized the right extension can turn every chat into a sales opportunity.

That’s why I’ve handpicked the 11 best live chat software for Magento stores that can transform conversations into revenue and loyalty.

Spotlight on the Top 3 Magento Live Chat Extensions: A Quick Overview

Short on time? I’ve listed my top three picks right here. 

Check them out!

Option A: ProProfs Chat

ProProfs Chat is a powerhouse with its blend of AI chatbots and human support, ensuring no query goes unanswered. While its chatbots efficiently handle routine questions, the platform also boasts robust analytics and customization options, making it versatile for businesses aiming for both automation and personalization.

Option B: Zendesk Chat

Zendesk Chat seamlessly fits into the Zendesk ecosystem, offering a comprehensive customer support experience. It stands out for its ability to automate interactions and provide deep insights through analytics, ideal for businesses focused on streamlining operations and enhancing customer satisfaction.

Option C: LiveChat

LiveChat impresses with its straightforward interface and customization capabilities, allowing businesses to create a unique chat experience. Coupled with powerful analytics and visitor tracking, it’s designed for organizations looking to improve engagement and convert leads more effectively.

List of the Top 11 Magento Live Chat Extensions

After years of testing and learning what really works, I’ve built this list from my own experience, insights from other Magento store owners, and trusted independent reviews. Consider it your insider shortlist for finding Magento live chat extensions that actually perform and help you keep customers engaged.

Before we dive in, here’s a quick look at the top 11 Magento chat extensions.

1. ProProfs Chat – Best for 24/7 Delightful Customer Support With AI Chatbots

When I first added ProProfs Chat to my Magento store, the change was immediate. I built my first AI chatbot in minutes—no coding required—and trained it with my own product data so every answer felt accurate and relevant. It now takes care of FAQs, order tracking, and product recommendations while seamlessly handing complex queries to my team.

The Magento integration was smooth, and customizing the chat window to match my brand was effortless. I also like that it works across channels—WhatsApp, Facebook, Instagram—so customers can connect however they prefer. With real-time visitor tracking, I can see what shoppers are browsing and step in with timely offers or assistance.

ProProfs Chat comes loaded with eCommerce-focused features like canned responses, chat transcripts, file sharing, multilingual support, and audio/video chat. The detailed analytics show which conversations lead to sales, how my team is performing, and where customers drop off. It truly feels like having a 24/7 sales and support team working behind the scenes.

Pros: 

• AI chatbots to automate routine inquiries.
  Custom chat windows to match your store design.
• Real-time tracking to analyze customer behavior for targeted engagement.
• Reports and analytics to refine support and service.

Cons:

• Lacks an on-premise version
• The dark user interface option is not available

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts at $19.99/user/month 

User Rating: 4.8 (Capterra)

User Review:

“Easy to process, professional, and very user-friendly. The customer service is awesome as well.” – Lakeisha, Human Resource Manager (Capterra)

See how  Horse Saddle Shop used ProProfs Chat to deliver 24/7 support and serve customers worldwide in their preferred languages.

2. Gorgias – Best for Real-Time Customer Support & Automated Self-Service

From my experience in eCommerce, Gorgias works seamlessly as a Magento live chat extension, making it a solid choice for real-time customer support and automated self-service. It lets you engage shoppers instantly through live chat while automating common requests like order tracking, returns, and FAQs—freeing your team to focus on high-value conversations.

What I really like is how Gorgias pulls in messages from email, social media, SMS, and live chat into one unified dashboard. This makes it easier to stay on top of every customer interaction without switching between platforms, ensuring faster responses and a more consistent brand experience.

Its automation tools are smart enough to use customer data for personalized replies, giving shoppers the feeling of 1:1 service even when handled by a bot. Paired with Magento’s eCommerce capabilities, this helps turn quick support chats into opportunities for upselling, loyalty building, and creating a smoother post-purchase journey.

Pros: 

• Easy Magento integration for responsive eCommerce support.
• Automation uses customer data for personalized replies, reducing manual work.
• Centralized inbox for email, chat, social, and phone queries.
• View and manage customer shopping history within chats for informed service.

Cons:

• E-commerce focus may not suit all business types.
• Advanced features and scaling may be costly for smaller teams.

Pricing: Starts at $50/month.

User Rating: 4.6 (G2) 

User Review: 

“It’s easy to use and organize enough to never worry about losing your tickets. It also integrates Shopify, email, chats, and calls.” – Kyle Henry L., Partner Care Manager (G2)

3. Zendesk – Best for Zendesk Users

Zendesk Chat is a powerful Magento live chat extension that blends seamlessly into the Zendesk ecosystem. Best for Zendesk users, it connects conversations from live chat, email, social media, and phone into a single, unified support view. This makes it easier to deliver consistent, high-quality service without juggling multiple platforms.

In my experience and from peers’ feedback, its analytics and reporting tools stand out. They provide deep insights into customer behavior, agent performance, and conversation trends. This data-driven approach helps fine-tune both sales strategies and support processes for measurable improvements.

Scalability is another strength—whether you’re running a small Magento store or managing a large enterprise operation, Zendesk Chat adapts without compromising performance. Its automation features, customizable workflows, and proactive engagement tools keep customers connected and reduce resolution times significantly.

Pros: 

• Omni-channel support for consistent customer experiences.
• Real-time analytics to improve support strategies.
• Integration with Zendesk tools to streamline workflows.
• Advanced chat routing to connect customers with the right agents quickly.

Cons: 

• Setup and customization can be time-intensive.
• The price may be prohibitive for smaller budgets.

Pricing: Starts at $19 per agent/month.

User Rating: 4.6 (G2)

User Review: “I was able to create a Chatbot for my work assignment. My chatbot was meant to help with AI Fundamentals, and with the Knowledge base tool and AI Task tool I was able to create a Chabot with coding.” – Zoe L., IT Support Specialist (G2)

4. REVE Chat – Best for Omnichannel Customer Engagement

When I first tested REVE Chat, I was curious to see if it lived up to its reputation—and it did. Its omnichannel customer engagement brings live chat, social media, and messaging apps together so customers can reach you anywhere, while you manage everything in one place. That alone made my support process feel far more streamlined.

Co-browsing was a standout for me. Instead of just telling customers where to click, I could guide them on-screen in real time. The AI-powered chatbots also took a huge load off my team by instantly handling repetitive questions, and the multi-language support opened the door to global customers without extra hassle.

Plus, with its integrations into CRMs and help desk tools, I could see full customer histories while chatting. It felt less like separate systems and more like one smooth, connected support experience.

Pros:

• Video chat for humanized, face-to-face support.
• Screen sharing for quick, visual troubleshooting.
• Voice chat and co-browsing to match diverse preferences.
• Visitor analytics to deliver data-driven, tailored service.

Cons:

• Advanced features may need higher bandwidth.
• Limited formatting in outbound or offline messages.

Pricing: Contact the sales team.

User Rating: 4.6 (G2)

User Review: 

“I like the live chat add-on for the REVE Chat software for my WordPress website. I also like features such as screen sharing and joint navigation, department management, and the ability to customize each client’s interaction through multiple channels.” – Francisco R., Administrator (G2)

5. LiveHelp Now – Best for Omnichannel Messaging

LiveHelpNow is a powerful Magento-compatible live chat extension that centralizes all customer interactions. With omnichannel messaging, it brings live chat, SMS, email, and social media conversations into one dashboard. I find this especially useful for keeping every customer touchpoint organized while allowing shoppers to choose the channel they prefer.

The Agent Workspace is built for productivity, featuring AI-suggested replies, sneak peek typing, and instant access to customer details. In my view, these tools make it far easier to deliver fast, accurate responses and manage multiple chats at once. The mobile app also ensures agents can engage customers anytime without losing context.

For Magento store owners, the advanced KPI dashboards and reporting offer clear insights into response times, agent performance, and customer behavior. I’ve seen how features like skill-based routing, automatic chat tagging, and CRM integrations can streamline operations while delivering a more personalized, consistent customer experience.

What you’ll like

• AI-powered suggested responses for speed and accuracy.
• Skill-based routing to match customers with the right agent.
• KPI dashboards for real-time performance insights.
• Automatic chat tagging to organize conversations.
• Strong integrations with CRM and marketing tools.

What you may not like

• Advanced features may require training to maximize value.
• Interface offers many options, which can feel overwhelming at first.

Pricing: Starts at $21/agent/month.

User Rating: 4.6 (Capterra)

User Review: “Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to.” – Steven, Sales Manager (Capterra)

6. Velaro – Best for Advanced Customization & Integration

When I tested Velaro, what impressed me most was its ability to align perfectly with specific business goals through advanced customization and integration. For a Magento store, that means tailoring every element—from the look of the chat window to workflow triggers—so interactions feel highly relevant to each visitor. The precision in setting rules for engagement can make a real difference in conversion and retention.

Velaro also connects effortlessly with CRMs and essential business tools, creating a unified system for support teams. This integration allows data to flow seamlessly between platforms, giving agents richer context and enabling faster, more effective responses. It felt like managing one smart, cohesive operation rather than juggling multiple disconnected tools.

Another strong point is how well Velaro adapts to visitor behavior in real time. Whether routing chats to the right department or triggering proactive messages based on browsing patterns, it keeps conversations timely and on-point. Combined with strong security measures, it’s a platform built to deliver personalized service without compromising data safety.

Pros:

• Advanced visitor routing and behavior-based triggers for timely engagement.
• Multi-platform integration with CRMs and business apps for streamlined workflows.
• Strong compliance and security standards to safeguard sensitive data.
• In-depth performance dashboards to monitor chat activity and agent efficiency.

Cons:

• Agent interface may feel unintuitive for some workflows.
• Occasional difficulty when copying and pasting content within chats.

Pricing: Starts at $64.95 per user per month

User Rating: 4.1 (G2)

User Review: “The online control panel & reporting features are top-notch, and the Velaro support team answers all questions / concerns quickly and thoroughly.” – Rock R., Consumer Relations Manager (G2)

7. eDesk – Best for E-commerce Customer Service Automation

While exploring eDesk, I was drawn to its promise of e-commerce customer service automation. As a Magento live chat extension, it centralizes all customer inquiries from multiple e-commerce channels into one dashboard, making it far easier to manage conversations without switching between platforms..

What impressed me most was how intelligently eDesk automates key support tasks. It can categorize and prioritize tickets with remarkable accuracy, then handle routine queries instantly, freeing my team to focus on higher-value interactions. 

The platform integrates with sales channels to bring in order and customer history for every query. This context boosts personalization and turns routine support into loyalty-building moments. From my experience, combining automation with such insights makes eDesk a valuable asset for scaling eCommerce service.

Pros:

• Multi-channel integration for managing queries from one place.
• Smart ticket routing and prioritization to streamline workflows.
• Context-enriched chats using customer and order history.
• Detailed performance analytics to measure and improve service.

Cons:

• Occasional instability with high chat volumes.
• AI capabilities could be more advanced.

Pricing: Starts at $39 per agent/ month

User Rating: 4.4 (Capterra)

User Review: 

“Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place” – Viktor, Manager (Capterra)

8. LiveChat – Best for Live Chat With Ticketing Functionality

While searching for a reliable way to engage Magento store visitors, I found LiveChat to be one of the most balanced solutions. It’s simple enough for quick onboarding yet powerful enough to handle high volumes of interactions without slowing down the team. The addition of live chat with ticketing functionality ensures every conversation is logged and followed up, making it easier to maintain consistent service.

I especially value its proactive chat triggers, which let me start conversations when visitors are most likely to respond. This can lead to higher engagement and more conversions. The reporting suite is equally impressive, giving me data I can actually use to adjust our service approach.

Integrating LiveChat into Magento feels seamless, adding a layer of interactivity that’s both approachable for operators and appealing to shoppers. With its strong mix of usability, automation, and insight, it stands out for increasing sales and improving service quality.

Pros:

• Proactive chat triggers to engage visitors at key moments.
• In-depth reporting to improve customer service performance.
• Built-in ticketing to ensure follow-up on missed chats.
• Seamless Magento integration for real-time sales support.

Cons:

• Occasional mobile app performance issues.
• Limited ready-made widget templates for non-coders.

Pricing: Starts at $20/agent/month 

User Rating: 4.6 (Capterra)

User Review:

“It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed.” – Paul, Customer Experience Manager (Capterra)

9. Charla – Best for Multilingual Support Experiences

Charla quickly caught my attention with its focus on creating multilingual support experiences, which is becoming essential for online stores serving global audiences. It breaks language barriers with real-time translations, ensuring every customer feels understood. For Magento store owners, that means the ability to offer consistent, localized support without hiring multiple language specialists.

I found its interface clean and intuitive, which makes it easy for agents to manage several chats at once—even when translations are involved. Charla also integrates smoothly with CRMs and support systems, ensuring chat histories and customer preferences are captured for more personalized service.

What impressed me further was its flexibility in adapting to different workflows. From customizing the chat interface to match your store’s branding to keeping all customer records in one place, Charla feels like a natural extension of your eCommerce operations. 

Pros:

• Automatic translation for multiple languages, enabling real-time global support.
• Simple, agent-friendly interface for managing multilingual chats efficiently.
• CRM and support system integration for a complete customer view.
• Branding customization for a consistent store experience.

Cons:

• Limited third-party integrations.
• Lacks built-in chatbot functionality.

Pricing: Starts at $6/agent/month.

User Rating: 5 (G2)

User Review: 

“Rapid development, creative features set, friendly support, many channels coverage, ticketing system.” – Anton K., CEO Consulting (G2)

10. Freshchat – Best for Freshworks Suite Users

Freshchat combines an intuitive interface with robust features, making it easy to adopt. I admire it for managing cross-channel conversations while keeping experiences smooth for agents and customers. It’s also ideal for Freshworks Suite users, as it seamlessly connects with other tools to unify support workflows.

What impressed me about Freshchat is how it balances AI automation with live chat flexibility. My bots handle routine queries instantly, while complex ones go straight to the right agent, helping me maintain fast response times and boost customer satisfaction without overburdening my team.

Another strength is its intelligent engagement tools like behavior-based triggers and targeted messaging, helping me reach customers at the right moment. With conversation history and a unified inbox, every interaction feels personal and informed.

Pros:

• Omnichannel inbox centralizes communication for seamless customer conversations.
• Behavior-based triggers initiate chats at optimal engagement points.
• Conversation history keeps context intact across sessions.
• Integration with Freshworks ecosystem streamlines workflows.

Cons:

• Limited eCommerce-specific integrations may require tool-switching.
• Centralized file storage may fall short for content-heavy teams.

Pricing: Starts at $19/agent/month.

User Rating: 4.4 (G2)

User Review: 

“I appreciate the ability to create topics in multiple languages, allowing us to personalize chat conversations based on our clients’ needs.” – Joanna K., Customer Operations Manager (G2)

11. Kommunicate – Best for Streamlined Bot-to-Human Handoff

Kommunicate is a powerful Magento chatbot solution built to make customer interactions smooth and efficient. I’ve found it especially effective for streamlined bot-to-human handoff, ensuring that routine queries are handled instantly while complex cases reach the right live agent without delay. 

Setting up chatbots on Kommunicate is easy, even for non-technical teams. You can train them to manage a wide range of questions, from order updates to product details, and then automatically transfer conversations when human expertise is needed. 

What impresses me most is its rich messaging—sharing images, videos, and files keeps conversations engaging and informative. Combined with intelligent routing, it helps your Magento store serve customers faster with the right information at the right time.

Pros:

• Rich messaging with images, videos, and files for more engaging conversations.
• Intelligent conversation routing to connect customers with the right team member.
• Omnichannel integration for web, mobile, and popular messaging apps.
• Customizable chat interface to align with store branding.

Cons:

• Requires fine-tuning to balance automation and human support.
• Reporting tools could be more in-depth.

Pricing: Starts at $34/month.

User Rating: 4.6 (Capterra)

User Review: “It’s easy to configure and use. Also the support team is great!” – Jorge Esteban, CEO (Capterra)

How to Integrate Live Chat With Magento eCommerce Store

Adding live chat to your Magento eCommerce store is a proven way to connect with shoppers in real time, resolve queries faster, and drive more conversions. 

In this guide, I’ll walk you through the process using ProProfs Chat as an example, so you can see exactly how it works from setup to launch.

Step 1: Access Your Magento Admin Panel

First, log in to the admin panel of your Magento eCommerce store. This is where we’ll begin the integration process.

Step 2: Head to the Extensions Section

Inside your admin panel, look for “FIND PARTNERS & EXTENSIONS” in the menu. Click “Visit Magento Marketplace” to open the official extension library.

Step 3: Search for ProProfs Chat

In the search bar, type “ProProfs” and press enter. From the results, click “ProProfs Live Chat extension”.

This takes you to the Magento Marketplace.

Step 4: Add to Cart and Begin Installation

Click “Add to Cart.” You’ll be redirected to the ProProfs Chat login screen where the installation process begins.

Step 5: Log In to Your ProProfs Chat Account

On the login screen, enter the email and password associated with your ProProfs Chat account. Then click “Login & Install Chat.”

Once you’re logged in, you’ll receive a confirmation message that the installation was successful.

Bonus Tip: After setup, you can log in to ProProfs Chat anytime from your Magento dashboard. Simply go to CONTENT in the menu and click “Login” under the Content section.

That’s all about integrating ProProfs Live Chat with your Magento store. Now you’re ready to connect with visitors, answer instantly, and close more sales.

Magento Live Chat Extension Selection: Key Things to Consider

A well-chosen Magento chat plugin can elevate customer service, boost sales, and improve efficiency. Follow this checklist to find the best fit.

Magento Live Chat Extension Challenges and Their Quick Fixes

Using a live chat plugin for Magento can boost your sales, but it also comes with some challenges. Here’s how to fix them quickly.

1. Setup Complexity

For many store owners, installing a live chat tool can feel like a technical roadblock, especially without coding skills.

Fix: Choose a solution with quick, code-free installation so you can launch smoothly and focus on serving customers.

2. Slow Response Times

Even a few minutes of delay in answering can frustrate customers and push them toward competitors.

Fix: Use canned responses and instant notifications to reply within seconds and keep visitors engaged before they leave.

3. Handling Routine Inquiries

Support teams often get bogged down by repetitive questions, leaving little time for complex issues.

Fix: Deploy AI-powered chatbots to handle FAQs, order tracking, and appointment booking around the clock.

4. Security Compliance

Failing to protect customer data risks compliance violations and damages trust.

Fix:  Opt for software with SSL encryption, IP blocking, and role-based permissions to safeguard sensitive information.

5. Inefficient Query Routing

When chats go to the wrong person, it slows resolution and frustrates customers.

Fix: Use intelligent chat routing to connect customers directly to the right department or agent the first time.

6. Limited Customer Context

Without insight into customer history and behavior, support can feel cold and generic.

Fix: Use real-time visitor tracking and detailed customer views to personalize conversations and make targeted offers.

7. Poor Multichannel Support

Today’s customers want help on their favorite platforms—not just your website.

Fix: You can integrate chat with WhatsApp, Facebook, Instagram, SMS, and email for consistent support across channels.

8. Lack of Performance Insights

Without clear data, improving your customer service becomes guesswork.

Fix: Leverage detailed reports and analytics to track conversions, measure agent performance, and refine your support strategy.

Turn Every Conversation Into Revenue With the Magento Chat Extension

Magento live chat extensions can transform how you connect with customers, boost conversions, and streamline support. The right tool not only addresses common challenges like slow responses, poor routing, and security compliance but also enhances engagement across channels.

To get the best results, focus on easy setup, AI-powered automation, strong security, omnichannel support, and detailed analytics. Always review independent ratings to gauge real-world performance before investing.

If you’re looking for a solution that checks all these boxes, ProProfs Chat is worth exploring. Its seamless Magento integration, customizable chatbots, and advanced engagement tools make it a reliable choice for scaling customer support and sales.

Frequently Asked Questions

Which Magento live chat extensions offer both AI automation and human handoff?

Many Magento live chat extensions now combine AI-powered chatbots with smooth bot-to-human transitions. AI handles routine tasks like FAQs, order tracking, and product recommendations, while complex queries are instantly routed to the right human agent for resolution.

Do Magento chat extensions support appointment scheduling?

Yes. Several extensions include built-in scheduling tools or chatbot workflows that allow customers to book appointments directly during the chat, reducing back-and-forth communication and improving convenience.

Can Magento chat extensions capture leads with full details like name, email, and phone number?

Most leading extensions offer pre-chat forms that collect customer information—such as name, email, and phone—before a conversation starts. This data can be synced to CRMs or marketing tools for follow-up.

Do Magento live chat extensions support multilingual capabilities for global stores?

Yes. Tools like ProProfs Chat support 70+ languages and include real-time translation features, enabling stores to serve customers worldwide without language barriers.