Recent Articles

What is a Pre-Chat Form? & How to Create One for Your Website 

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
Do you wish to know the person behind who clicked on your website’s “Chat Now” button even before the chat session begins? A pre-chat form will tell you exactly that!  Not just the name of the visitor, but also important details like their contact information, concerned department, nature of issue, any other reason for contact,...
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Chatbot Automation 101: Crafting the Ultimate Customer Experience

Written by , Customer Service & Engagement Experts Updated: 28 Feb, 2025
“Automation is to your time what compounding interest is to your money.”  – Rory Vaden Imagine a world where your customers are greeted by instant, round-the-clock service and personalized experiences that dazzle.  This isn’t a dream anymore; it’s the reality for businesses harnessing the power of chatbot automation. This technological marvel, driven by advancements in...
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40 Engaging Live Chat Welcome Messages to Improve Conversions

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
Did you know that 79% of customers prefer live chat for its instant support?  But here’s the catch: the success of live chat doesn’t just depend on its speed; it hinges on that very first message that pops up on your customer’s screen.  In the bustling world of online business, first impressions are everything. A...
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10 Best Live Chat Software for Customer Support in 2025 [In-Depth Review]

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
Every year, live chat software companies come with new features for customer support, and that one question comes into play – “What’s the best live chat software for this year?” Now, before you get bamboozled with all the twenties and thirties of options search engines throw at you, I’m going to make things easy. Not twenty…not...
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5 Best Wix Chatbots & How You Can Add One to Your Wix Website

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 6 Jan, 2025
From wise entrepreneurs to young freelancers, Wix is used by millions of users to create the best-looking websites. But creating an aesthetically appealing website is one thing, and engaging visitors is another. Do you wish you could answer visitor questions even while your team sleeps? A Wix chatbot can help you assist customers 24×7, capture high-quality leads,...
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Close Deals Even When You Sleep: Top AI Sales Chatbots for 2025

Written by , Customer Service & Engagement Experts Updated: 4 Jun, 2025
You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with: “Need help finding the right fit?” Seconds later, it’s suggesting styles, offering discounts, and making your shopping experience effortless. And that’s how AI sales chatbots make online shopping a joy! Having built and grown businesses myself, I’ve seen how...
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