Chat widgets have become crucial in creating an interactive and engaging website for businesses. They allow real-time communication between website visitors and the business, providing an excellent opportunity to offer support, answer questions, and gather valuable insights from their audience.
With so many chat widget options available, choosing the best one for your website can be challenging.
This blog will review 20 of the best chat widgets available on the market, covering their features, pricing, and ease of use to help you decide which chat widget is best for your business needs.
Whether you’re looking to improve customer service, grow leads, or increase engagement, these chat widgets will surely take your website to the next level.
What Is a Chat Widget?
A chat widget is a small chat interface integrated into websites or mobile applications that allows users to communicate with a customer support representative, salesperson, or other designated individual in real-time. It typically appears as a pop-up window or a floating icon on a web page, allowing users to initiate a chat session with a single click.
The goal of a chat box on the website is to provide quick and convenient access to information leading to a higher satisfaction rate. Some website chat widgets use AI or pre-written scripts to provide quick answers, while others connect users directly with live support agents.
Chat widgets have become increasingly popular in recent years as businesses look for ways to enhance the customer experience and provide a more personalized approach to support.
How Does a Live Chat Work?
A live chat is a real-time communication channel between a website visitor and a customer service or sales representative. The chat is initiated by the website visitor who clicks on a chat icon or a button on a website. The chat request is then routed to an available representative who can respond to the visitor’s inquiry.
The live chat widget typically integrates with a company’s customer relationship management (CRM) software, enabling the support team to access customer information, such as previous purchase history and support requests. This information is used to personalize the customer experience and resolve issues more efficiently.
The chat conversation is encrypted to ensure secure communication and can be saved for future reference. Additionally, live chats can gather valuable customer data and insights, which can generate and store reliable leads for your business.
Overall, a live chat is a convenient, fast, and efficient way for businesses to communicate with their customers and provide real-time support.
Why Do You Need to Add a Chat Widget on Your Website?
Businesses today have a multitude of ways to interact with customers, and adding a chat widget on their website is one of the best options. Chat widgets are a simple and effective way to provide quick and convenient customer support, increase engagement and sales, and improve customer satisfaction. Here are some reasons why businesses need to add chat widgets on their website:
Increased Customer Engagement
A chat widget allows customers to interact with a business in real-time, providing quick answers to their queries and concerns. This results in higher engagement and satisfaction levels, leading to better customer retention and loyalty.
Improved Customer Support
Chat widgets allow businesses to offer 24/7 support to customers, ensuring that they receive prompt assistance whenever they need it. You can assist customers with their basic queries related to product pricing, availability, return policies, and more.
Increased Sales and Conversions
A chat widget provides businesses the opportunity to reach out to prospects and customers, making it easier to understand their needs and offer relevant products and services. This can increase sales and help businesses stand out.
Cost-Effective Method
Chat widgets are an affordable way for businesses to offer customer support and engagement. They require little investment and can be easily integrated into a website, making them an ideal solution for businesses of all sizes.
Better Data Collection
Chat widgets can collect valuable data about customer behavior, preferences, and feedback. This can help businesses improve their customer service and marketing strategies.
Thus, chat widgets offer a range of benefits to businesses, from improved customer engagement and support to increased sales and conversions.
What Are the 20 Best Chat Widgets for Your Website?
In today’s fast-paced business world, customers expect quick and efficient support when they have questions or concerns. One of the best ways to provide this support is by using a pop-up chat box for website. A chat widget lets you connect with your customers in real time, offering them the support they need when they need it.
Here are 20 of the best chat widgets businesses can use on their websites:
1. ProProfs Chat
ProProfs Chat is a powerful customer support tool designed to enhance online communication between you and your customers. With its customizable chat boxes, you can personalize the chat widget to match your brand identity while providing a seamless user experience for customers. The chat widget offers proactive chat invitations, making it easy to engage with website visitors and turn them into potential customers.
This chat widget comes with a comprehensive knowledge base, which you can use to provide quick and accurate responses to common customer queries. This feature saves time and reduces the workload of customer support representatives, allowing them to focus on more complex issues that require human intervention.
The platform integrates with popular platforms such as Salesforce, Mailchimp, and Shopify, enabling you to automate customer service tasks and streamline their workflow. With the ability to track and analyze customer interactions, you can gain valuable insights into customer behavior, thus improving customer support and overall customer satisfaction.
G2 Review score: 4.5/5
Pricing: Starts at $0(forever free for single operator).
For more: View pricing and compare plans.
2. Sendinblue
Sendinblue Chat is a customer communication tool that allows businesses to interact with website visitors in real time. It integrates directly into a website and enables businesses to provide quick and personalized support. The chat widget can be customized to match the look and feel of the website.
With Sendinblue Chat, businesses can collect important information about website visitors, such as their name, email, and location, to provide more personalized assistance. The tool also offers a range of features, including message templates, chatbots, and offline messaging, to enhance the customer experience. Additionally, chat transcripts can be easily exported and used for future reference or for analysis. Overall, the tool is one of the best website widgets for businesses looking to improve their customer support and increase conversions.
G2 Review score: 4.5/5
Pricing: Starts at $19/month.
3. Tidio
Tidio Chat is a live chat software designed to help businesses communicate with their website visitors and turn them into paying customers. It’s an easy-to-use platform that integrates seamlessly with various website builders and e-commerce platforms, making it a popular choice for businesses of all sizes. Some of its key features include a user-friendly chat widget, automated chatbots, customizable chat messages, real-time visitor tracking, and the ability to integrate with third-party apps such as Slack, Mailchimp, and Zendesk.
Tidio Chat also offers detailed analytics to help businesses understand how visitors interact with their website and provides a mobile app for on-the-go customer support. With its intuitive interface, powerful features, and flexible integrations, Tidio Chat is an excellent chat tool for websites looking to improve their customer service and engagement.
G2 Review score: 4.7/5
Pricing: Starts at $32.5/month.
4. HubSpot
HubSpot Chat is a customer communication tool that allows businesses to engage with their potential customers. It offers features such as chatbots, message routing, and chat history, making it easy for businesses to manage customer interactions. HubSpot Chat integrates with the Hubspot CRM, allowing for seamless transfer of customer information and conversation history.
This online chat box offers customization options, including branding and customization of chat widgets. Hubspot Chat provides robust analytics, allowing businesses to track the performance of their chatbot and understand customer behavior and engagement. With its ease of use, integration capabilities, and robust feature set, Hubspot Chat is a valuable tool for businesses looking to improve their website’s customer engagement.
G2 Review score: 4.4/5
Pricing: Starts at $45/month.
5. LiveChat
LiveChat is a customer service software designed for websites. It provides an easy-to-use chat interface that lets businesses communicate with their website visitors in real-time. LiveChat is a cloud-based solution that can be integrated with a variety of platforms, including e-commerce, content management systems, and customer relationship management tools.
With LiveChat, businesses can respond to customer inquiries, resolve support issues, and improve customer satisfaction. Some notable features include chat history, automated greetings, chat routing, file sharing, and integration with popular CRM systems. The solution also provides detailed reporting and analytics to help businesses measure the effectiveness of their customer service efforts.
G2 Review score: 4.5/5
Pricing: Starts at $20/month.
6. Chatra
Chatra provides a customer support chat widget for websites that enables real-time communication between businesses and their customers. It comes with customizable chat boxes, automated chat invitations, and pre-written responses to common customer queries. Chatra also integrates with popular platforms like Zapier, Slack, and Mailchimp, making it easy to automate customer service tasks. With the ability to track and analyze customer interactions, businesses can gain valuable insights into customer behavior and improve customer satisfaction.
The platform is highly secure and uses encryption to protect customer data. Additionally, Chatra offers robust customer support, including live chat and email support. Overall, the tool provides a user-friendly, effective solution for businesses looking to improve their online customer support.
G2 Review score: 4.2/5
Pricing:
- Free plan: $0/agent/month.
- Essential plan: $17/agent/month.
- Pro plan: $23/agent/month.
7. Freshdesk
Freshdesk is a cloud-based customer service software designed to help businesses of all sizes manage customer interactions and support tickets. It offers a suite of features, including multi-channel support, knowledge base management, and reporting & analytics. Freshdesk’s user-friendly interface and robust functionality make it an ideal solution for companies looking to streamline their customer service operations.
It can integrate with a wide range of third-party tools, including social media platforms, live chat, and CRM software. Freshdesk also offers a mobile app, allowing support agents to interact with customers on the go. With its customizable and scalable nature, Freshdesk can grow with your business, meeting the evolving needs of your customer service team.
G2 Review score: 4.4/5
Pricing: Starts at $14.66/agent/month.
8. Help Scout
Helpscout is a customer support software that provides businesses with a suite of tools for managing customer interactions. It includes features such as live chat, email ticketing, and knowledge base management. The platform offers a streamlined interface that makes it easy for teams to collaborate and manage customer inquiries. With Helpscout, businesses can automate repetitive tasks and workflows, reducing the time required to provide customer support.
The platform integrates with a wide range of third-party tools, such as popular project management and CRM software, making it a versatile option for businesses of all sizes. The platform is also known for its robust reporting and analytics features, which give businesses insights into their customer support operations. In summary, Helpscout is a comprehensive and user-friendly customer support solution that helps businesses streamline their support operations and improve the customer experience.
G2 Review score: 4.4/5
Pricing: Starts at $20/user/month.
9. Olark
Olark is a live chat software for customer support and sales teams. It allows businesses to communicate with their website visitors in real time and provide quick and efficient support. The chat widget can be easily added to a website, and the platform offers multiple customization options, including branding and message triggers. The software provides a centralized dashboard for teams to manage chats, access chat transcripts, and view customer information.
Additionally, Olark integrates with popular customer relationship management (CRM) and marketing automation tools, such as Salesforce and Hubspot. With its user-friendly interface, real-time analytics, and robust integrations, Olark is a popular choice for businesses looking to improve their website’s customer experience.
G2 Review score: 4.3/5
Pricing: Starts at $29/month.
10. Tawk.to
Tawk.to is another free live chat tool for websites. It provides a customizable chat widget that allows businesses to communicate with their website visitors in real-time. The chat widget can be easily integrated into any website without requiring any technical skills or coding knowledge. Tawk.to offers features such as real-time visitor monitoring, visitor tracking, message history, and the ability to transfer chats between agents. It also provides detailed analytics, allowing businesses to see how their chats are performing and what areas need improvement.
Tawk.to offers integrations with several other tools, such as Salesforce, Zendesk, and Shopify, making it easier for businesses to integrate their live chat system with their existing tools. The software can be used on desktop and mobile devices and supports multiple languages. Overall, Tawk.to is a versatile live chat software that can help businesses improve their website’s customer engagement, increase conversion rates, and provide a better customer experience.
G2 Review score: 4.5/5
Pricing: Get in touch with the company.
11. LiveAgent
LiveAgent is a customer service platform that provides businesses real-time communication with their customers. It offers a range of communication channels, including live chat, voice, email, and social media. With Live Agent, businesses can manage their customer interactions through a single interface, improving the efficiency and effectiveness of their customer service operations. The platform also integrates with other customer services tools, such as CRMs and ticketing systems, allowing businesses to streamline their workflows and access customer data from one central location.
LiveAgent provides robust reporting and analytics capabilities, allowing businesses to track the performance of their customer service operations, identify areas for improvement, and make data-driven decisions. Additionally, its mobile app provides businesses with access to customer interactions from anywhere, at any time, making it an ideal solution for businesses that need to be responsive to their customers’ needs.
G2 Review score: 4.5/5
Pricing: Chat features are available at $29/agent/month.
12. Chaport
Chaport is a web-based customer support software that provides businesses with an efficient and user-friendly platform to manage customer interactions. It is designed to make customer service more effective, efficient, and personalized. Chaport offers a range of features, including live chat, call center, and ticket management, enabling businesses to interact with their customers in real-time, regardless of their device.
The software is easy to set up and can be integrated with popular websites and business applications, such as Shopify, Magento, and Google Analytics. Chaport also provides businesses with comprehensive analytics, which gives them a deeper understanding of their customer’s needs and preferences. Additionally, Chaport is equipped with advanced security features, ensuring that all customer data is kept confidential and secure.
G2 Review score: 4.7/5
Pricing: Pro plan at $19/month.
13. Intercom
Intercom is a customer communication platform that enables businesses to interact with their customers in a more personalized manner. It is a cloud-based tool that provides a seamless way of communicating with customers through various channels like live chat, email, push notifications, in-app messaging, and others. Intercom also enables businesses to automate customer interactions through chatbots and gather valuable insights through its analytics and reporting features.
Intercom’s user-friendly interface and customization options allow businesses to create their brand identity and engage with customers in a natural and personal way. Additionally, integrations with popular tools like Salesforce, Hubspot, and Segment make it easier for businesses to manage their customer data and communication in one place.
G2 Review score: 4.4/5
Pricing: Get in touch with the company for a quote.
14. Pure chat
Pure Chat is a cloud-based customer engagement software that provides businesses with live chat and messaging solutions. It helps businesses interact with their website visitors and customers in real-time. The software is simple and easy to use, making it ideal for businesses of all sizes. It allows companies to create customized chat widgets, which can be integrated into their websites.
With Pure Chat, businesses can automate their customer service and sales processes, making it easier for them to handle high volumes of customer interactions. The software also comes with robust analytics and reporting capabilities, enabling businesses to track and analyze customer engagement metrics.
G2 Review score: 4.3/5
Pricing: Starts at $49/month.
15. Zendesk
Zendesk is one of the most popular customer service platforms offering tools to improve customer interactions and support operations. It provides a centralized platform for customer interactions across multiple channels such as email, chat, phone, and social media. The platform offers a unified customer profile, a comprehensive knowledge base, and self-service options. Additionally, it offers robust reporting and analytics to measure and improve customer satisfaction, ticket resolution times, and agent performance.
With its flexible API, Zendesk can integrate with existing systems and workflows, making it easy to manage customer interactions across teams and departments. Zendesk is used by over 200,000 organizations worldwide, including some of the world’s largest companies. Its cloud-based architecture and intuitive user interface make it an accessible and scalable solution for businesses of all sizes.
G2 Review score: 4.3/5
Pricing: Starts at $49/month.
16. Userlike
Userlike chat is a customer support tool designed to enable real-time communication between customers and support representatives. The software integrates with websites, allowing visitors to initiate conversations and receive quick, personalized responses from support teams.
The Userlike chat platform offers various features that make customer support more efficient and effective. Support teams can provide faster and more consistent support with features like chat transcripts, canned responses, and customized chat triggers. The platform also offers real-time analytics and reporting, so teams can track performance, monitor customer satisfaction, and optimize their support processes.
G2 Review score: 4.4/5
Pricing: Get in touch with the company.
17. Drift
Drift Chat is a modern customer communication platform that enables businesses to communicate with their customers. The platform provides a chatbot designed to engage website visitors, helping them answer their queries and provide support around the clock. It also provides a team chat feature, allowing team members to communicate in real-time, making it easier to resolve customer issues quickly.
Drift Chat has a user-friendly interface and is easy to set up and integrate into a website. The platform is also customizable, allowing businesses to tailor the chatbot to their brand and style. The chatbot uses artificial intelligence and machine learning to provide relevant and personalized responses to customers. It also offers businesses valuable insights into customer behavior and preferences, which can be used to improve customer service and the overall customer experience.
G2 Review score: 4.4/5
Pricing: Starts at $2500/month for small businesses and enterprises.
18. Nextiva
Nextiva is a cloud-based communications and collaboration platform that provides businesses with a comprehensive suite of tools to manage their communication and collaboration needs. The platform offers a range of features, including voice and video calls, messaging, file sharing, team collaboration, and more. Nextiva is designed to simplify communication, increase productivity, and enhance the customer experience.
The platform is also fully integrated with popular tools such as Microsoft Office and Google Workspace. With its robust security features, businesses can rest assured that their data is protected and secure. Nextiva is a comprehensive communication and collaboration solution that helps companies work smarter and more efficiently.
G2 Review score: 4.4/5
Pricing: Starts at $18.95/user/month.
19. Zoho Desk
Zoho Desk is a cloud-based software that helps businesses manage all customer interactions in one place. It offers a range of features such as ticket management, multi-channel support, automated workflows, knowledge management, and analytics. The intuitive and user-friendly software allows businesses to quickly and efficiently manage customer requests and resolve issues.
With Zoho Desk, businesses can also prioritize and categorize tickets based on their importance and urgency, ensuring that the most critical customer issues are addressed first. In addition, the software integrates with other Zoho apps and third-party tools, making it an effective tool for businesses to streamline their customer support processes.
G2 Review score: 4.4/5
Pricing: Starts at $9.78/user/month.
20. Click Desk
Click Desk is a customer support software that allows businesses to offer live chat, voice, and email support. The software integrates with multiple platforms, including websites, mobile applications, and social media pages.
With Click Desk, businesses can provide quick and effective customer support, which helps to increase customer loyalty. The software has a user-friendly interface and offers advanced features like auto-response, ticket management, reporting and analytics, multi-lingual support, and more. With its cost-effective pricing and 24/7 customer support, Click Desk is a suitable solution for businesses of all sizes looking to improve their customer support operations.
G2 Review score: 3.8/5
Pricing: Get in touch with the company for a quote.
What Are the Features to Look for While Choosing a Chat Widget for Your Website?
When choosing a live chat software, it is important to consider the following features:
- Integration with CRM and helpdesk systems
Integrating the live chat software with your existing customer relationship management (CRM) and helpdesk systems will allow you to store all customer interactions in one place.
- Mobile compatibility
With a growing number of customers using mobile devices, choosing a live chat software compatible with both iOS and Android platforms is important.
- Analytics and reporting
The software should provide analytics and reporting capabilities to help you understand the effectiveness of your live chat interactions.
- Customization
The software should allow for customization of the chat widget, such as color, text, and logo. This will help to integrate the chat widget seamlessly into your website.
- Multi-channel support
The software should also support multiple communication channels, such as live chat, email, and social media. This will allow you to interact with customers across multiple platforms.
By considering these features, you can choose a live chat software that is tailored to your specific business needs and will enhance your customer experience.
How Do You Add a Chat Widget on Your Website?
ProProfs Chat offers a convenient way to enhance customer support by integrating a sophisticated chatbot. The Domains feature enables you to activate the chat widget on multiple websites from a single location, thus saving you time and reducing the effort required to add chat support to various sites.
Following are the steps to add a chat widget to your website domain:
Step 1: Go to the Settings section in your ProProfs Chat account.
Step 2: Select the “Domains” option under the “Advanced” category on the left panel.
Step 3: Enter your domain name and click the “Add Domain” button.
Note: If a user adds ProProfs Chat Widget to a new domain, the names will appear here.
This is how your ProProfs Chat account will display the domain list.
Click the delete icon and confirm to delete a domain.
Boost Customer Engagement With the Right Chat Widget for Your Website
A chat widget on your website can significantly enhance user engagement and provide a better overall customer experience. The 20 best chat widgets mentioned in this blog offer a diverse range of features, integrations, and pricing options to cater to the needs of different business types.
Whether you are a small business looking to improve customer satisfaction or a large enterprise seeking to streamline customer support, you can find a chat widget that fits your needs. Some of the most popular options include ProProfs, Intercom, and Drift, which offer robust functionalities and an intuitive user interface.
Ultimately, the best chat widget for your website will depend on your specific business requirements, budget, and customer needs. We hope this guide has given you a better understanding of the options available and how to choose the right chat widget for your website.
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