Let AI Handle the Hustle: Best AI Shopify Chatbots for Smarter Selling

Selling online sounds exciting—until your inbox turns into a never-ending to-do list.

While managing our Shopify store, I’ve felt the pressure of being “always on,” constantly responding to customer questions while trying to drive sales. It’s exhausting.

But here’s the good news—you don’t have to do it all manually. 

With the right AI Shopify chatbot, you can automate the busywork, respond instantly, and even guide shoppers toward checkout, day or night.

In this blog, I’ll share the 10 best Shopify AI chatbots that can take your support to the next level and help grow your online business. 

What Is a Shopify AI Chatbot?

A Shopify AI chatbot is your always-on assistant, built to automate FAQs, engage customers in real time, and streamline sales—all without adding to your workload. 

This AI-powered chatbot integrates with Shopify, CRMs, and social platforms such as Facebook, supports multiple languages, and can be customized to match your brand. 

Whether you’re generating leads or tracking orders, it delivers smarter, faster support 24/7.

Key features that make Shopify AI chatbots essential:

• Instantly answers FAQs and repetitive questions
• Tracks orders and handles product queries within Shopify
• Captures leads with pre-chat forms and custom flows
• Book appointments directly through the Shopify live chat app
  
• Integrates with WhatsApp, Facebook, and Instagram
• Tracks performance with real-time analytics and reporting

Spotlight on the Top 3 Shopify Chatbots: A Quick Overview!

Looking for quick suggestions? Here are my top 3 picks!

Option A: ProProfs Chat

ProProfs Chatbot is a robust solution for Shopify stores, providing 24/7 support, upselling, multilingual features, and CRM integration. It uses existing content for training, offers performance analytics, and enables smooth handoffs to human agents, helping boost sales, cut support costs, and improve customer retentio.n

Option B: Zendesk

Zendesk is a robust AI chatbot tool that offers helpdesk functionality, automated responses, and multi-channel support. It predicts customer needs, collects data, and provides detailed performance reports, making it easy for businesses of all sizes to manage customer service efficiently.

Option C: Tidio

Tidio combines live chat, ticketing, and real-time customer interaction to streamline support and boost engagement. Its seamless integration, multi-device compatibility, and easy-to-use design make it perfect for businesses seeking efficient, hassle-free customer service.

The Ultimate List of Top 10 AI Chatbots for Your Shopify Store

I’ve tried out quite a few Shopify chatbots over the years, comparing pricing, features, and how smart their AI really is. If you’re searching for the best AI chatbot for Shopify store, these picks strike an outstanding balance between functionality and affordability.

Here’s a quick look at the top 10 AI chatbots for your Shopify store.

1. ProProfs Chat – Best for 24/7 Delightful Customer Support with AI Chatbot

I’ve been using ProProfs Chatbot for my Shopify store for over a year now, and the results have been excellent. It’s an all-in-one customer support solution that delivers round-the-clock assistance, answers common questions, gathers feedback, and even helps with upselling—seamlessly integrated with Shopify and tools like email marketing, CRM, and analytics.

What I love most is that the AI chatbot can be trained using your knowledge base and website data, allowing it to handle multiple conversations with ease. It also offers multilingual support, voice assistant capabilities, detailed analytics to track performance, and smooth handoff to human agents when needed.

Thanks to ProProfs Chat, I’ve seen higher sales, lower support expenses, and more loyal customers. It’s a powerful, scalable solution, ideal for Shopify stores of any size, whether you’re running a small shop or managing a large-scale ecommerce operation.

What You’ll Like:

• Ready-to-use templates for lead generation, sales, customer support, ticketing, etc
• Multi-language support to engage customers in their preferred language
• Bot performance report to track and analyze chatbot’s performance
• Real-time visitor tracking to understand customer behavior and provide instant assistance

What You May Not Like:

• Lacks an on-premise version
• Dark user interface option is not available

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/operator/month.

User Rating: 4.8 (Capterra)

Capterra Review:

“ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.” – Sugandh

See how Horse Saddle Shop transformed customer experience using ProProfs Live Chat, delivering 24/7 support, increasing sales, and impressing global buyers with real-time translation.

2. Zowie – Best for Self-Service

Image Source: Zowie

If you’re looking for a way to provide fast, efficient support on your Shopify store, Zowie is a great choice. Best known for its self-service capabilities, this AI chatbot streamlines customer service by automating responses to common questions and issues. It helps provide quick solutions, freeing up your team to focus on more complex tasks.

I love how easy it is to set up on Shopify—Zowie integrates smoothly and starts working right away. Whether it’s handling order tracking, answering product questions, or managing FAQs, Zowie’s AI ensures your customers get immediate responses. Over time, it gets smarter, improving its ability to tackle more detailed inquiries.

It’s a solid pick, especially for growing or high-traffic stores looking to scale support without adding extra staff.

What You’ll Like:

• Automated responses to Instantly address common customer questions
• Customizable workflow to tailor the chatbot’s behavior to fit your business needs
• Analytics dashboard to monitor performance and customer interactions in real-time
• Customer intent recognition to identify customer needs 

Pricing: Contact the sales team.

User Rating: 4.2 (G2)

G2 Review: “Zowie works really fast and it’s technically well prepared. The software is very intuitive and easy in use. There is no problem with adding or editing information.” –Grzegorz R.

3. Intercom – Best for Multi-Channel Communication

Image Source: Uchat

Intercom is an AI chatbot that excels at engaging with customers across multiple platforms, making it perfect for Shopify users looking to connect with visitors through various channels. From live chat to email, and even social media, Intercom allows you to manage all interactions in one place. This streamlined communication means you can keep conversations consistent, no matter where your customers are.

I’ve found it especially handy for personalizing customer support. Intercom’s automation features help you quickly answer common questions, while its live chat option ensures you’re there for more complex queries. Whether it’s support or personalized marketing, Intercom integrates seamlessly with Shopify, ideal for medium to large stores handling high customer volumes.

What You’ll Like:

• Multi-channel support to engage with customers via email, social media, and live chat
• Personalized messaging to tailor interactions based on customer data
• Real-time analytics to monitor customer engagement and chatbot performance instantly
• Help center integration to provide instant self-service answers

Pricing: Starts at $29/seat/month.

User Rating: 4.5 (Capterra)

Capterra Review: “Intercom makes my job easier, I have all the data in one place and I can interract with my customer so fast. The reports help me analyse what we are doing.” – Marjorie

4. Zendesk – Best for Helpdesk Functionality

Image Source: Zendesk

Zendesk is a solid AI chatbot tool that integrates seamlessly with your Shopify store, helping you provide excellent customer service. Best for helpdesk functionality, it ensures that you can quickly respond to customer inquiries, whether they’re about products, shipping, or returns. I personally love how easy it is to set up, and it works well for businesses of all sizes.

With Zendesk, you can automate responses, collect data, and even use AI to predict customer needs. It also helps manage conversations across multiple channels, so you never miss an inquiry. What’s more, it’s easy to track performance through detailed reports, which is a big win for managing customer support efficiently.

It’s especially great for medium to large Shopify stores looking for a robust support system without getting overwhelmed.

What You’ll Like:

• Advanced ticketing system to organize and prioritize customer inquiries
• AI-powered responses to provide instant, relevant answers to common questions
• Knowledge base integration to empower customers with self-service options
• Unified inbox to manage chat, email, and social messages in one place

Pricing: Starts at $19/user/month.

User Rating: 4.5 (G2)

G2 Review: “I like that I can easily setup workflows and multiple triggers to keep tickets moving. Using the basic stuff is great as a new user or as a non developer.” – Miguel C.

5. Tidio – Live Chat with Ticketing Functionality

 Image Source: Tidio

Tidio is a fantastic Shopify chatbot that brings both simplicity and efficiency to your store’s customer service. It combines live chat and ticketing functionality, making it easy to manage customer inquiries. As a Shopify store owner, I found Tidio’s seamless integration with my store invaluable. It offers quick support to customers and boosts engagement.

The best part about Tidio is that it offers real-time customer interaction, which is key for enhancing customer experience. I’ve found that it works smoothly across different devices, so you can stay in touch with customers anytime, anywhere. It works perfectly for businesses that need an efficient solution without complicating things.

If you’re running a small to medium-sized Shopify store and want something powerful without the overwhelm, Tidio’s a solid choice.

What You’ll Like:

• Integrated ticketing system to Keep track of customer issues systematically
• User-friendly interface for easy navigation
• Multi-channel support to manage customer queries from various platforms
• Customizable chatbot templates to automate FAQs, lead capture, and support

Pricing: Starts at $29/month.

User Rating: 4.7 (Capterra)

Capterra Review: “Very easy use, makes my website so much more direct when it comes to booking and helping leads navigate” – Cayden

6. Jasper – Best for Generating Engaging, AI-driven Conversations

Image Source: Mockitt

Jasper offers a robust AI-powered chatbot for Shopify designed to make conversations feel more natural. It stands out as a great tool for automating customer interactions while still keeping things personal. What I love about it is its ability to craft tailored responses that feel natural and human-like, which really helps enhance the customer experience.

As a Shopify chatbot, Jasper integrates smoothly, helping you manage inquiries efficiently and boost sales. You’ll appreciate how it can automatically answer product-related questions, process orders, and even recommend products based on customer behavior. It’s definitely built with ease of use in mind, so you won’t have to worry about complex setups.

All in all, Jasper feels like a perfect fit for small to mid-sized Shopify stores looking to scale support without losing that personal touch.

What You’ll Like:

• Easy-to-use interface to set up and manage the chatbot
• Automated order processing to handle customer orders quickly, reducing manual work
• Product recommendations to suggest relevant products based on customer interests
• Self-service returns & refunds to reduce support workload

Pricing: Starts at $39/user/month.

User Rating: 4.5(G2)

G2 Review:
“I subscribed to Jasper for a long time, and very much enjoyed their templates which seemed to involve training their GPT-like instruction codes to respond in a certain manner.” – Daniel H.

7. Heyday by HootSuite – Best for Live Chat Handoff

Image Source: Linkedin

Heyday by Hootsuite is an excellent choice for Shopify store owners looking to elevate their customer support. It seamlessly integrates with your store, offering real-time customer support while providing a personalized experience. As an AI chatbot, it can answer FAQs, recommend products, and automate customer service tasks with ease.

What I appreciate about Heyday is its flexibility. It allows human agents to jump in when needed, creating a perfect balance between automation and personal touch. It works effortlessly with Shopify, making it a handy tool for managing sales inquiries, order updates, and customer feedback. 

It’s user-friendly, and the integration is quick and straightforward, which makes it a solid option for growing e-commerce businesses. Overall, it’s a great fit for small and mid-sized stores looking to scale their support without scaling their stress.

What You’ll Like:

• AI-powered product recommendations for personalized shopping
• Real-time updates and order tracking to keep customers in the loop
• Flexible handoff to live agents for complex queries
• Real-time order tracking to provide instant shipment updates

Pricing: Contact the sales team.

User Rating: 4.0 (G2)

G2 Review: “Growing our sales also Heyday ai having a lower Support Queues and it brings a our store experience online.the best things is a Lead distribution amd lead scoring.” – Abhishek M.

8. ChatBot – Best for Lead Qualification

Image Source: ChatBot

As an AI chatbot for Shopify, ChatBot offers a seamless integration that helps you automate customer interactions. It’s perfect for qualifying leads, which means it can handle initial queries, gather details, and pass on valuable information to your team. I’ve found it to be a time-saver when it comes to filtering prospects and ensuring that only the most promising ones get your full attention.

It’s also customizable and easy to set up. The drag-and-drop builder is a easy to use, even if you’re not tech-savvy. With features like automated follow-ups, chatbot analytics, and multi-channel support, it’s a great tool to upgrade your Shopify store’s customer experience.

It’s a great fit if you’re running a small to mid-sized Shopify store and want to scale your support without overwhelming your team.

What You’ll Like:

• Drag-and-drop builder for easy setup of automated workflows
• Multi-language support to expand your global reach
• Visitor tracking to monitor and track website visitors
• Chatbot analytics & insights to track chatbot performance and improve customer interactions 

Pricing: Starts at $52/month.

User Rating: 4.6 (Capterra)

Capterra Review: “Overall it was a good experiance the ChatBot knows it’s stuff and is extremly helpful in managing customer support.” – Desiree

9. Re:amaze – Best for Real-Time Visitor Data

Image Source: Re:amaze

Re:amaze is a versatile AI chatbot designed to boost your Shopify store’s customer engagement. It’s particularly known for providing real-time visitor data. With Re:amaze, you can consolidate all your support channels—email, live chat, social media, and more—into one seamless helpdesk, making customer communication more efficient.

What sets Re:amaze apart is its ability to automate tasks using machine learning, helping you respond faster and more accurately. You can create custom chatbots to handle common inquiries, freeing up your time for more complex issues. Plus, its integration with Shopify means you can view order histories and customer data right within your chats, providing personalized support effortlessly.

If you’re running a small to mid-sized Shopify store, Re:amaze is a solid choice for offering fast, personal support without getting overwhelmed.

What You’ll Like:

• Unified inbox to manage all customer communications from various channels in one place.
• Real-time monitoring to observe live customer activities on your site for timely engagement.
• Customizable FAQs to provide self-service support with a branded FAQ section
• Canned responses to quickly respond to common questions

Pricing: Starts at $29/user/month.

User Rating: 4.6 (G2)

G2 Review: “The variety/flexibility of options, the multi-brand approach, the great support” – Christoph D

10. Gorgias – Best for Real-Time Customer Support & Automated Self-Service

Image Source: GetApp

A colleague recommended Gorgias to me, and I’ve found it to be an amazing tool for eCommerce. It seamlessly integrates with Shopify, allowing you to manage customer interactions efficiently. With Gorgias, you can centralize all your customer communications—be it email, social media, or live chat—into one unified platform, making it easier to stay on top of inquiries.

What sets Gorgias apart is its AI Agent, which automates tasks like order cancellations, refunds, and subscription management directly within Shopify. This means routine queries are handled swiftly, freeing up your time for more personalized customer interactions. Plus, its ability to provide instant product recommendations can boost sales and the shopping experience.

While smaller shops can definitely benefit, Gorgias really shines when your support needs grow. It’s a great match for medium to large Shopify stores that want to stay responsive as volume increases.

What You’ll Like:

• Centralized inbox to manage all chats, emails, and social messages in one place
• Product recommendations to boost sales with instant suggestions
• Real-time order management to edit orders and apply discounts
• Revenue tracking to measure chatbot-driven sales and conversions in Shopify

Pricing: Starts at $50/month.

User Rating: 4.6 (G2)

G2 Review: “It is easy to use, manage tickets, assign tickets, and integrate systems. We use it daily to handle customer service emails and moderate Facebook and Instagram comments.” – Maria M

How to Add ProProfs AI Chatbot to Your Shopify Website

I remember setting up the ProProfs AI Chatbot on my Shopify site — it was quick, easy, and seamless. Let me show you how to set it up in no time!

Step 1: Go to your ProProfs Chat account and select the Bots option.

Step 2: On the My Bots page, you’ll see your existing bots. If there aren’t any, use the Create New Bot button to add one.

Here, we’ll be making changes to an existing bot.

Step 3: Click the + icon to insert an interaction panel after the welcome message. Then, choose Order Status from the interaction panel options.

Step 4: Now, personalize the interaction panel by setting a name and defining the bot’s response, then click save.

Step 5: Once you’ve created the interaction flow, head to Bot Settings to activate your bot where you need it. Just click the gear icon on the My Bots page.

Step 6: To configure the Show Bot section, head to Settings, turn it on for selected or all pages, provide the URL, and save your changes.

Your bot is up and running! 

Customers can now seamlessly interact with it for all their order-related queries and more!

Step 7: To integrate, open ProProfs Chat Settings and choose “Integrations.”

Step 8: Click to turn on Shopify, then connect your store in the window that appears.

Step 9: Now, click New Store.

Step 10:  You’ll need to enter your store name, which is located in your Shopify account.

Once you’ve entered the info, click “Connect to Shopify.”

Step 11: Log in to your Shopify account, and then install the ProProfs Chat app by clicking “Install App“.

Top Reasons Business Owners Are Turning to AI Shopify Chatbots

AI chatbots simplify customer support and boost sales, making them a powerful addition to any Shopify store. Here’s what they can do for your business:

1. Be There 24/7—Even When You’re Not

Your customers shop at all hours and expect answers instantly. With AI chatbots for Shopify, your store can support visitors 24/7, whether it’s midnight in New York or morning in Tokyo.

From order tracking to product availability, bots respond immediately, with no wait times and no staffing headaches. And with multilingual support, your international customers feel just as valued. 

What’s more, they automatically collect post-chat feedback (as shown above), helping you enhance the customer experience.

Here’s what you gain with 24/7 chatbot support:

• No more missed inquiries
• No more timezone troubles

2. Instant, Accurate Responses to FAQs

Shoppers today expect quick answers. With an AI chatbot, they get instant help with FAQs like shipping, returns, payment methods, and sizing, all without digging through your site.

Plus, smart bots can handle repetitive queries with zero fatigue and route complex issues to your team when needed. This keeps your support lean, efficient, and scalable.

This means you can:

• Free up your team for high-value conversations
• Reduce drop-offs from unanswered questions

Bonus: See how smart automation meets human touch in this short video.

3. Personalized Shopping Experience

Modern chatbots do more than talk—they learn. With visitor tracking and CRM integrations, your chatbot can tailor conversations to each customer’s journey.

You can customize the chat flow, set your brand tone, and even use pre-chat forms to collect leads or qualify visitors before the first word is typed.

The result? Smarter, more personalized interactions:

• Turn casual browsers into loyal buyers
• Deliver tailored experiences that convert

4. Seamless Integration

Worried about setup? Don’t be. Most AI chatbots offer plug-and-play integration with Shopify, no coding needed. They pull product details, track orders, and connect with your marketing tools with just a few clicks.

Even better, you can plug into WhatsApp, Facebook, and Instagram, so your bot meets customers where they are.

Why this matters:

• One chatbot, multiple channels
• Zero workflow disruption

5. Stay Informed with Real-Time Analytics

Guessing what works? Not anymore. With built-in analytics and performance tracking, you’ll see what questions are being asked, where leads drop off, and how your chatbot is performing.

Whether you’re managing multiple stores or running your own brand, this data helps you fine-tune for better results.

Here’s what you’ll be able to do with actionable insights:

•  Make data-driven decisions
•  Track leads, conversions, and support efficiency

Simplify Your Shopify Chatbot Search with This Handy Checklist

With countless chatbot options available, it’s easy to get lost. This quick checklist helps you zero in on what truly matters—automation, integration, and delivering a seamless customer experience.

Grow Your Shopify Store Faster With a Powerful AI Chatbot!

Adding a live chat app to Shopify boosts support with instant replies and real-time engagement. An AI chatbot takes it further by automating queries, driving sales, and saving time. Together, they streamline your customer experience and fuel growth.

To make the most of your chatbot, choose one that fits your business needs, integrates seamlessly with Shopify, and provides valuable insights through analytics. Regularly train and update the bot to improve its performance.

ProProfs Chat is a fantastic option, offering AI-powered support, easy Shopify integration, and multilingual capabilities, all designed to help you grow your business. Even better? You can try it out for FREE and see the impact for yourself. Sign up today and watch your store thrive.

Learn More About AI Shopify Chatbots: FAQs

1. Are AI Shopify chatbots easy to install?

 Yes, most offer one-click integration with Shopify and require no coding.

2. Do AI chatbots support multiple languages on Shopify?

Many do! ProProfs Chat, for example, offers built-in multilingual support.

3. Are there free AI chatbot options for Shopify?

 Yes! Tools like ProProfs Chat offer a forever-free plan for one operator with all premium features included.

5. Can I train an AI chatbot for my Shopify store?

 Absolutely. You can customize responses, flows, and even update the bot regularly for better accuracy.