10 Best eCommerce Chatbot Solutions of 2022

best ecommerce chatbot solution

Did you know that chatbots are projected to drive eCommerce transactions worth $122 billion by 2023?

That’s probably because some of the best eCommerce chatbots are helping to save time, human efforts, and resources simultaneously. A continuous presence of chatbots will undoubtedly lead to more benefits. 

But if you haven’t got an eCommerce chatbot, we recommend you start your search with us. We’ve got some fantastic chatbots for eCommerce business owners that are likely to match your needs in no time.

But first, let’s get a quick look at all the options we’ve got in store for you.

A Quick Look at the Best eCommerce Chatbot Tools

Tools Features Pricing
  • ProProfs ChatBot
  • Asks multiple-choice questions
  • Answers routine questions
  • Creates tickets in seconds
  • Requires no coding skills
    • Starts at $499/year.
      • Chatfuel
      • Offers free FAQ templates
      • Qualifies leads in real-time
      • It gets easily linked to Facebook ads
      • Simple & easy-to-use interface
        • Free Plan: $0/mon
        • Pro Plan: $15/mon
        • Premium Plan: Request a quote
        • Agency Plan: Request a quote
          • MobileMonkey
          • Works as multiplatform chatbot builder
          • Offers a unified chat inbox
          • Connects with any messaging app
          • Allows you to run on Instagram
            • Free Forever Edition Plan: $0/mon
            • Operator Edition Plan: $14.25/mon
            • Engagement Edition Plan: $44.25/mon
              • Pandorabots
              • Offers support in multiple languages
              • Provides speech-to-text functionality
              • Works across various messaging platforms
              • Provides detailed reports
                • Sandbox Plan: $0/mon
                • Developer Plan: $19/month
                • Pro Plan: $199/month
                • Enterprise Plan: Request a quote
                  • Engati
                  • Offer FAQs with NLP engine
                  • Offers simple conversational flow builder
                  • Provides multilingual support
                  • Provides omnichannel support to customers
                    • Starter Plan: $0/mon
                    • Professional Plan: $79/mon
                    • Business Plan: $249/mon
                    • Enterprise Plan: Request a quote
                      • Botsify
                      • Generates leads with conversational forms
                      • Speaks to prospects in multiple languages
                      • Integrates with multiple platforms
                      • Offers basic to advance reports
                        • Personal Plan: $40/mon
                        • Professional Plan: $125/mon
                        • White-label Plan: Request a quote
                        • Custom Plan: Request a quote
                          • Octane AI
                          • Integrates with Shopify, Facebook, & more
                          • Helps you create personalized messages
                          • Builds an omnichannel experience for customers
                          • Automates the sales cycle
                            • Starter Plan: $29/mon
                            • Enterprise Plan: Request a quote
                              • Tidio
                              • Helps your customers track order status
                              • Identifies where carts were abandoned
                              • Shows availability of all products
                              • Offers multiple chatbot templates to get started
                                • Free Plan: $0/mon
                                • Communicator Plan: $15/mon
                                • Mailing Plan: $25/mon
                                • Chatbots Plan: $39/mon
                                  • Drift
                                  • Qualifies leads for your eCommerce store
                                  • Targets the right audience on the website
                                  • Sends tailored messages for better engagement
                                  • Captures visitor’s details
                                    • Premium Plan: Request a quote
                                    • Advanced Plan: Request a quote
                                    • Enterprise Plan: Request a quote
                                      • ManyChat
                                      • Helps you build a bot in minutes
                                      • Offers drag and drop builder
                                      • Helps you add a bot for managing emails & SMS
                                      • Manages requests on Instagram & Facebook
                                        • Free Plan: $0/mon
                                        • Pro Plan: $15/mon
                                        • ManyChat PRO Plan: Request a quote

                                          What is an eCommerce Chatbot?

                                          eCommerce chatbots are virtual assistants available on your online store 24×7, unlike human operators, who answer incoming questions related to orders and refunds. These virtual assistants offer support to buyers at any stage. Their support approach can be proactive and reactive based on the buyer’s browsing behavior.

                                          That’s not all. eCommerce chatbots can manage multiple chats at the same time. By multiple we mean, tens, hundreds, or even thousands of chats simultaneously and reduce operator burnout possibilities.

                                          Besides these benefits, we’ve highlighted a few more for you in the next section, along with real-life examples. Let’s explore them below.

                                          Top 5 Benefits You Gain from eCommerce Chatbots

                                          Besides managing multiple chats at the same time, chatbots offer other benefits as well. You’ll notice that they help you reduce support costs to a large extent. They are also available 24×7 at your online store, therefore assisting customers in answering all their questions at odd hours.

                                          On top of these, other benefits need your attention, and we’ve explained them below with a few real-life examples.

                                          1. Offers Instant Answer to Frequently Asked Questions

                                          “When are you guys open for business? Do you have a physical store near me? Are there any discounts on this product?”

                                          These are some of the frequently asked questions that your chatbot answers instantly. You don’t need a human agent getting all worked up for common questions like these. Nordstrom understood this way back. That’s why they got their chatbot to tackle common questions faster.

                                          Answer frequently asked question using chatbot
                                          Source

                                          The Nordstrom chatbot asks customers about who they wish to buy a gift for and suggests product recommendations based on their answers. Such brands help 64% of their agents to focus on complex customer questions.

                                          2. Identifies Upsell & Cross-sell Opportunities

                                          Chatbots also help your business to identify upsell and cross-sell opportunities in no time. Brands like Levis have tested and tried this theory and have found it helpful.

                                          levis chatbot helping its potential customer
                                          Source

                                          They show product recommendations during the conversation by asking questions about the type of jeans the buyer likes to wear. This process has a two-way impact. From the customer’s point of view, they would like to get more accurate search results for denim they would prefer to wear. This will reduce the hassle of searching for them individually on the website.

                                          When we see this from a business viewpoint, you get to recommend products higher in value than the one already added to the customer’s cart. This way, you get to upsell the products in the most subtle way possible. What’s more, this scenario becomes the perfect opportunity for the brand to introduce its products to customers.

                                          3. Becomes a Personal Shopper in Need

                                          Chatbots also become your personal shopper who helps you decide what will suit you better. They recommend products or clothes that either match your preferences from previous purchases or your needs. When you see H&M’s chatbot performing the functionalities of a personal shopper, you’ll understand the context better.

                                          H&M’s chatbot recommend products or clothes based on preferences
                                          Source

                                          Their chatbot recommends a complete attire to their buyers based on how they answer their questions. The combination of clothes can be added to their carts from the chatbot’s widget. But if the customer doesn’t like the recommendation, they can ask for more suggestions. This is a great way to shorten the sales cycle for your customers online and encourage them to visit your brand in the future.

                                          4. Manages & Tracks Individual Orders in Seconds

                                          Purchasing your favorite products and tracking how close they are to your home is another benefit you can gain from this virtual assistant. That’s right, chatbots not only help you search where your products have reached but also purchase them from the same widget!

                                          Tommy Hilfiger is the perfect example in the same context.

                                          Manages & Tracks Individual Orders in Seconds using ecommerce chatbot

                                          They help you see clothes from their different collections and help you purchase them right from the chatbot widget. This is still a new functionality you don’t get to see with all the brands that own an eCommerce chatbot. Once you confirm your order, you can make the payment right from the chatbot and later come back to track its progress.

                                          5. Enables Your Store to Avoid Cart Abandonment

                                          Another crucial benefit that your eCommerce store can gain from the use of chatbots is avoiding cart abandonment. The moment your chatbot tracks an exit-intent without buyers checking out from your store, they reach out proactively with an offer or maybe give them a final look at your product. Petfuel, a pet supplies store, uses its chatbot to remind its buyers that their cart is packed like this:

                                          eCommerce store use the chatbots to avoid cart abandonment

                                          Their chatbot reaches out to the buyer by the name of their pets and offers them two options – ‘Take me back’ and ‘I have a question.’ Sometimes their chatbot also offers a discount coupon to encourage buyers to complete their purchase. This has helped them avoid cart abandonment and retain more customers during the same session.

                                          These benefits are pretty crucial to any eCommerce business. So if you haven’t added a chatbot for your eCommerce business yet, we advise you to get one now, or you’ll end up missing these benefits for long. To help you choose one, we’ve listed the ten best eCommerce chatbots below.

                                          Top 10 Best Ecommerce Chatbot

                                          In this section, we aim to explore the ten best online shopping bots for your eCommerce store. Our team has researched after reviewing multiple online reviews and ratings for each of these options. 

                                          Let’s get started!

                                          1. ProProfs ChatBot

                                          ProProfs Chatbot- AI Powered Chatbot

                                          ProProfs ChatBot is fast, requires no coding skills, and helps you automate incoming support requests 24×7. These are some reasons why many of its users consider it a top choice for online shopping stores.

                                          It offers hassle-free integration with native tools like a knowledge base and help desk. That means the chatbot can show answers for frequently asked questions faster by sending in a link to a relevant article. ProProfs ChatBot also enables you to capture complex questions in the absence of your operators in the form of tickets. 

                                          If that doesn’t satisfy you, its reports will surely fill that gap. This tool supports individual reports for their performance in your store. You get to see how actively it reached out to your website visitors and offered them a solution. That’s not all. Its reports also indicate how many customers it successfully engaged with and how many it lost during an ongoing conversation.

                                          Top Five Key Features:

                                          Pros:

                                          ProProfs ChatBot offers access to in-depth reports on how active the chatbot has been on your website during a specific period. You can even track its interactions with visitors and identify where it engaged or lost customers for your store.

                                          Cons:

                                          Although their lead generation chatbot template is quite functional, there should still be more templates from an eCommerce perspective. 

                                          Pricing:

                                          Starts at $499/year.

                                          2. Chatfuel

                                          chatfuel- ecommerce chatbot tool

                                          Want your eCommerce business to flourish on social media as well? Chatfuel can be your best bet here. This tool is considered one of the best eCommerce chatbot examples for its ability to tackle customer queries around offered products on social media platforms like Instagram and Facebook.

                                          As one of the eCommerce bots, it relieves its customers from all the coding responsibilities. You don’t need to code to insert a conversation. It even offers free FAQ templates that can be shown during an ongoing dialogue between the bot and your buyer on the website. 

                                          Top Five Key Features:

                                          • Offers free FAQ templates
                                          • Qualifies leads in real-time
                                          • It gets easily linked to Facebook ads
                                          • Simple & easy-to-use interface
                                          • Requires no coding skills

                                          Pros:

                                          One of the biggest pros Chatfuel offers to its customers is duplicating messages for multiple Facebook pages simultaneously. This has helped many of their clients to save time by performing a repetitive task in one go.

                                          Cons:

                                          The good part is that it works on NLP. However, their NLP fails to recognize the inputs from the customers and doesn’t respond during the conversation. This can be a big letdown for their users.

                                          Pricing:

                                          • Free Plan: $0/mon
                                          • Pro Plan: $15/mon
                                          • Premium Plan: Request a quote
                                          • Agency Plan: Request a quote

                                          3. MobileMonkey

                                          MobileMonkey- eCommerce chatbot

                                          MobileMonkey is another eCommerce chatbot working on AI-powered technology to drive better engagement and answer customer queries faster. It is perfect for startups, small and medium enterprises, and even agencies.

                                          This chatbot is famous for its ability to offer integrations with multiple messaging platforms. You can add it to your WhatsApp, Facebook Messenger, Instagram DMs, and other platforms. This will help you answer questions on other platforms besides your eCommerce website. What’s more, you can find all the conversations from all the platforms in their unified chat inbox.

                                          Top Five Key Features:

                                          • Works as multiplatform chatbot builder
                                          • Offers a unified chat inbox
                                          • Connects with any messaging app
                                          • Allows you to run on Instagram
                                          • Captures lead from Facebook ads

                                          Pros:

                                          They provide an easy-to-use platform, which is why it hardly takes a few minutes for a business to complete its setup process.

                                          Cons:

                                          MobileMonkey has one common complaint that we hope they work on in the future – spamming customer emails. Many of their customers have repeatedly complained about how they end up sending too many emails that it becomes hard to keep up with them.

                                          Pricing:

                                          # Insta Champ

                                          • VIP Creator & Influencer Plan: Free this Week
                                          • Platinum Plan: $19.95/mon

                                          # Agencio

                                          • Boutique Agency Edition Plan: $112.13/mon
                                          • Full-Service Agency Edition Plan: Request a quote
                                          • Powerhouse Agency Edition Plan: Request a quote

                                          # FunnelPro

                                          • Startup Edition Plan: $89.25/mon
                                          • Enterprise Edition Plan: $186.75/mon
                                          • Multi-Location & Franchise Edition Plan: Request a quote

                                          # SMBots

                                          • Free Forever Edition Plan: $0/mon
                                          • Operator Edition Plan: $14.25/mon
                                          • Engagement Edition Plan: $44.25/mon

                                          4. Pandorabots

                                          Pandorabots- ecommerce chatbot software

                                          Pandorabots brings your customers one step closer to automation with every interaction. It helps you interact with customers from different regions of the world in their native language. You don’t have to worry about missing out on their support requests. 

                                          On top of that, it even offers you voice-enabled functionality. Your customers can speak to the chatbot, which can be converted into text in the chatbot widget during the support conversation. Integrating this chatbot into other messaging platforms will help you access the same functionality as well.

                                          Top Five Key Features:

                                          • Offers support in multiple languages
                                          • Fits the bill for businesses with no coding skills
                                          • Provides voice-enabled speech-to-text functionality
                                          • Works across various messaging platforms
                                          • Provides detailed reports 

                                          Pros:

                                          One of the best aspects of Pandorabots is that it converts speech to text. That means you can speak to the chatbot. It will transform your input into text and provide a solution accordingly. 

                                          Cons:

                                          The technology is still at its nascent stage and needs to develop further to provide better customer support.

                                          Pricing:

                                          • Sandbox Plan: $0/month
                                          • Developer Plan: $19/month
                                          • Pro Plan: $199/month
                                          • Enterprise Plan: Request a quote

                                          5. Engati

                                          automated chatbot- engati

                                          Engati offers a fully automated chatbot is to its customers. This AI-powered chatbot helps you connect and engage with website visitors right away. Its NLP engine helps you create FAQs to help your eCommerce business answer questions as quickly as possible. You can also integrate with multiple messaging platforms like WhatsApp, Telegram, Twitter, Line, Stack, etc. The best part is each conversation from these messaging platforms can be viewed from a single view.

                                          Top Five Key Features:

                                          • Helps you offer FAQs to customers with NLP engine
                                          • Offers simple conversational flow builder
                                          • Provides multilingual support
                                          • Provides live chat for help chatbots switch to human support
                                          • Provides omnichannel support to customers

                                          Pros:

                                          Engati helps its users to create a chatbot in minutes. It requires no training before the setup process. 

                                          Cons:

                                          It has a few bugs, like once you change the bot’s name, it won’t reflect right away. Sometimes it fails to connect with the website, resulting in losing customers or leads looking for more information.

                                          Pricing:

                                          • Starter Plan: $0/mon
                                          • Professional Plan: $79/mon
                                          • Business Plan: $249/mon
                                          • Enterprise Plan: Request a quote

                                          6. Botsify

                                          Botsify- Ai Powered Chatbot

                                          Botsify is one of the best-automated technologies to help you scale your support and sales process in no time. It offers data storage that allows your bot to learn how to ask similar questions the next time. It even provides media blocks that help your chatbot make the conversation even more engaging.

                                          Besides that, Botsify didn’t shy away from building engaging conversational forms for their customers. These forms can be added easily at any point in the conversation. It even offers a live chat functionality to its customers, allowing their operators to charge right into the conversation if they feel the chatbot cannot answer customers’ questions.

                                          Top Five Key Features:

                                          • Generates leads with conversational forms
                                          • Speaks to prospects in multiple languages
                                          • Builds chatbots for messaging platforms
                                          • Integrates with multiple platforms
                                          • Offers basic to advance reports

                                          Pros:

                                          One of the most significant advantages of working with Botsify is that it predicts human queries. This is one of the reasons why users consider it to be faster than other bots in the market. 

                                          Cons:

                                          They help you make chatbots for WhatsApp, cool! But it can get quite expensive. What’s worse, this paid application for WhatsApp users is only available for Android users. iOS users using WhatsApp can’t access the chatbot the same way as Android users.

                                          Pricing:

                                          • Personal Plan: $40/mon
                                          • Professional Plan: $125/mon
                                          • White-label Plan: Request a quote
                                          • Custom Plan: Request a quote

                                          7. Octane AI

                                          Octane AI- offer quizzes along with chatbot

                                          Octane AI is not just your regular chatbot service provider. It has more in store for you than you can imagine. This service provider already offers the ability to create engaging quizzes for your eCommerce website. Besides that, it also provides access to a no-code interface that helps you create conversational pop-ups that boost engagement further.

                                          Other than that, its chatbot is another feature you can use for your eCommerce business. It can be applied to multiple messaging platforms, therefore helping you to create an omnichannel experience for customers. This feature is perfect for winning back your buyers who left their carts in the middle and made an exit from your website.

                                          Top Five Key Features:

                                          • Integrates with Shopify, Klaviyo, Facebook, & more
                                          • Helps you create personalized messages
                                          • Builds an omnichannel experience for customers
                                          • Offers in-depth report on all marketing automation activities
                                          • Automates the sales cycle

                                          Pros:

                                          This is one of the best bots for Shopify as it integrates seamlessly with the platform and helps your online store capture qualified leads.

                                          Cons:

                                          It’s quite a challenge to work with this platform when using all its features. That’s because, after a certain point of time, it starts charging exorbitantly. 

                                          Pricing:

                                          • Starter Plan: $29/mon
                                          • Enterprise Plan: Request a quote

                                          8. Tidio

                                          ecommerce chatbot- Tidio

                                          Answer customer questions without involving your agent with Tidio. Their chatbot is perfect for an eCommerce business as it allows you to help customers track their orders instantly. They can even find out if a particular product is available or not. That’s because it is easy to integrate their chatbot into your inventory.

                                          If that’s not enough, wait till you hear more about its functionalities. It works on NLP technology that helps the chatbot identify what the customer is complaining or concerned about. This makes the support process more straightforward and helps customers receive a solution faster. Users can also find chatbot templates that make the implementation process concise.

                                          Top Five Key Features:

                                          • Helps your customers track order status
                                          • Identifies where carts were abandoned
                                          • Shows availability of all products
                                          • Offers multiple chatbot templates to get started
                                          • Uses NLP to identify customer queries faster

                                          Pros:

                                          The best part about Tidio is that it offers a free plan to its users. This is the perfect way to understand if one can go ahead with their services.

                                          Cons:

                                          Their chatbot looks solid. However, it would be nice to see more detailed reports on how the chatbot is performing on the website and if people engaged with it successfully.

                                          Pricing:

                                          • Free Plan: $0/mon
                                          • Communicator Plan: $15/mon
                                          • Mailing Plan: $25/mon
                                          • Chatbots Plan: $39/mon

                                          9. Drift

                                          Drift -Automated chatbot software

                                          Drift is another player in the chatbot market that needs your attention. It produces an effortless personalized experience for its users’ customers. These end up sticking with the customer for a long. It captures the information during the browsing experience and uses it to its advantage.

                                          Besides that, you’ll also see a vast improvement in the kind of leads you’ll have in store. It captures and qualifies leads for your business. You have to set up criteria based on which your leads will be qualified in the system. Besides this, you can also send personalized messages to initiate a conversation with visitors and keep them engaged with the brand.

                                          Top Five Key Features:

                                          • Qualifies leads for your eCommerce store
                                          • Targets the right audience on the website
                                          • Sends tailored messages for better engagement
                                          • Captures visitor’s details
                                          • Keeps personalizing interactions for every customer

                                          Pros:

                                          It is an excellent chatbot solution that makes customers feel like they’re talking to real people by personalizing their interactions.

                                          Cons:

                                          They should explain their features more extensively. This will help their users get accustomed to the tool faster and speed up the implementation process.

                                          Pricing:

                                          • Premium Plan: Request a quote
                                          • Advanced Plan: Request a quote
                                          • Enterprise Plan: Request a quote

                                          10. ManyChat

                                          Manychat- best chatbot platform tool

                                          ManyChat is our final name for the best eCommerce chatbot list. This chatbot is relatively easy to use and supports features that are well explained for first-time users. It will help their customers how to complete the setup process and activate it immediately.

                                          ManyChat PRO users get access to 1000+ integrations. That means you can integrate it with your eCommerce platform instantly and with other sales, marketing, and support tools as well. It can also merge with social media platforms like Instagram and Facebook, helping you answer customer questions regarding product availability and sales.

                                          Top Five Key Features:

                                          • Helps you build a bot in minutes
                                          • Offers drag and drop builder
                                          • Helps you add a bot for managing emails & SMS
                                          • Manages customers on social platforms like Instagram & Facebook
                                          • Engages prospects with custom welcome messages

                                          Pros:

                                          What’s likable about this chatbot software is its capability to create a conversational flow seamlessly. It’s pretty smooth, and its drag and drop features make the chatbot creation process more straightforward.

                                          Cons:

                                          They make you pay for contacts after you reach a certain number. That’s been one of the pain points for many of their clients that need to be addressed.

                                          Pricing:

                                          • Free Plan: $0/mon
                                          • Pro Plan: $15/mon
                                          • ManyChat PRO Plan: Request a quote

                                          Which eCommerce Chatbot Should You Choose?

                                          An eCommerce chatbot can help you answer questions and help buyers find the right product immediately. With a chatbot, you can recommend products at the right stage of the buyer’s journey and encourage them to purchase them during the same browsing session.

                                          This automated virtual assistant can bring in loads of benefits for your business besides these. You can reduce your support cost, make yourself available 24×7, and help customers stay updated on their order status. In a nutshell, you can achieve a lot with an eCommerce chatbot.

                                          However, you need to have the best eCommerce chatbot in place to make sure your store gets to enjoy these benefits in the first place. To help you choose the right e-commerce chatbot, we’ve listed some of the best options to help you save time on your research and implementation.

                                          We hope our list of tools helps you finalize one that matches your overall eCommerce needs efficiently!

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                                          About the author

                                          Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn