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10 Best eCommerce Chatbots to Boost Conversions in 2024

Best eCommerce Chatbots

In an era dominated by the fusion of artificial intelligence and eCommerce, finding the best eCommerce chatbot is pivotal for staying competitive. 

The significance of these automated conversational agents is underscored by their ability to streamline customer interactions and significantly improve conversion rates.

But finding the best eCommerce chatbot for your business isn’t easy if you are to tread this path alone. As a professional with years of hands-on experience with various chatbots, I have tried reducing your burden by compiling a list of the 10 best eCommerce chatbots to help you upsell your products.

eCommerce Chatbot Best For Plan
ProProfs Chat Automating Customer Support Forever-free for a single operator. Paid plan starts at $19.99/operator/month.
Chatfuel Integration with Social Media Platforms Starts at $29/month.
Intercom Resolving Bulk Inquiries Starts at $74/month.
Pandorabots Reports and Analytics Free plan available. Paid plan starts at $19/month.
Engati Unified Inbox System Starts at $5/day.
Botsify Lead Generation Forms Starts at $49/month.
Tidio Plug-N-Play Templates Free plan available. Paid plan starts at $29/month.
Drift Natural Language Processing (NLP) Starts at $2500/month.
ManyChat User-Friendly Interface Free plan available. Paid plan starts at $15/month.
Flow XO Personalized Conversations Starts at $19/month.

Top 10 eCommerce Chatbots in 2024

You might be curious about the credibility of this list. 

Well, I’ve personally used the majority of these tools throughout my professional career. However, I haven’t limited myself to just my own experiences. Some of these tools come highly recommended by colleagues in my industry and reputable customer review sites.

1. ProProfs Chat

Best for Automating Customer Support

I’ve integrated ProProfs Chat into our operations, and it’s proving to be a highly effective tool for enhancing customer service and driving sales. This chatbot builder software is incredibly versatile as it can be used for various purposes like customer support, lead generation, sales, marketing, and internal training.

The AI Chatbot excels in automating customer support. It reduces ticket volume significantly and seamlessly integrates with ProProfs Help Desk and Knowledge Base, ensuring customers receive instant help and support.

The chatbot software doesn’t just automate support; it’s also a powerful tool for qualifying leads and boosting sales. The ability to ask multiple-choice and open-response questions ensures human-like interactions.

The user-friendly interface makes creating and configuring chatbots simple, and I can customize their appearance, behavior, and logic. I can even choose when to show your chatbot offline or online.

What you’ll like

What you may not like

  • Frequent updates on the AI chatbot can get overwhelming for new users.
  • The free plan is limited to a single operator.

Pricing: Forever free for a single operator. Live chat pricing for 2+ operators starts at $19.99/agent/month.

Also Read: Top 11 Live Chat Software for Customer Support: An In-Depth Review

2. Chatfuel

Best for Integration with Social Media Platforms

Chatfuel

Having used Chatfuel for my business needs, I can confidently say it’s a valuable tool for converting visitors into satisfied customers. 

Crafting an AI chatbot in just five minutes simplifies the process of boosting marketing and sales, automating FAQs, and managing initial customer interactions.

I loved the ease of automated client communication, effortlessly linking the bot to my website, and testing it. Chatfuel seamlessly integrates with popular platforms like Facebook, Instagram, and Telegram, ensuring you can reach your customers wherever they are.

What you’ll like

  • Keyword rules to have your bot send specific responses for certain keywords.
  • Built-in stats to assess the performance of each block in your chatbot.
  • Comments Autoreply responds to users who comment on your Facebook page posts.
  • Integration with the knowledge base to reduce support volume and resolution times.

What you may not like

  • Advanced analytics are restricted to higher-tier subscription plans.
  • Limited support for multilingual conversations.

Pricing: Starts at $29/month.

3. Intercom

Best for Resolving Bulk Inquiries

Intercom

I’ve heard great things about Intercom AI bot called Fin from my peers and had to try it myself. It relies on sophisticated AI language models to provide accurate and conversational answers, drawing solely from your support content.

What truly impressed me was its ability to resolve more than half of my customer support queries in the blink of an eye. Plus, its process of seamlessly involving human support whenever needed was smooth.

But that’s not all; Intercom offered more. Its workflow builder empowered me to automate repetitive tasks efficiently. I could create customized customer journeys. They even had a treasure trove of pre-built templates to simplify common use cases.

What you’ll like

  • Proactive engagement triggers based on user behavior.
  • Real-time user segmentation for targeted messaging.
  • Collaboration features for seamless communication within teams.
  • Multichannel messaging for reaching users on their preferred platforms.

What you may not like

  • Occasional delays in syncing data between the chatbot and the backend.
  • Steeper learning curve for configuring advanced automation and chatbot workflows.

Pricing: Starts at $74/month.

4. Pandorabots

Best for Reports and Analytics

Pandorabots

Pandorabots is a versatile chatbot platform that I’ve had the pleasure of using extensively. My experience with it has been quite remarkable. What sets Pandorabot apart is its adaptability. It allows you to create intelligent and interactive chatbots tailored to your needs. 

The platform offers a range of customization options, from conversation flow and user interface design to integrating external APIs. The user-friendly interface makes it easy to train your chatbot, and the platform’s robust natural language processing capabilities ensure that it understands and responds to user input effectively. 

I’ve been particularly impressed by the analytics tools, which provide valuable insights into user interactions, helping me fine-tune and improve my chatbots.

What you’ll like

  • Machine learning capabilities for adaptive responses.
  • Scripting options for advanced bot customization.
  • Rich media and card support for visual interaction.
  • Cross-platform compatibility for versatile deployment.

What you may not like

  • Relatively higher development time for complex conversational flows.
  • Limited pre-built templates for quick chatbot deployment.

Pricing: A free plan is available (without the chatbot training feature). Paid plan starts at $19/month.

5. Engati

Best for Unified Inbox System

Engati

Engati is an exceptional Conversational AI platform powered by eSenseGPT that I’ve had the pleasure of using. It’s not just a chatbot; it’s a comprehensive solution for businesses looking to engage with more customers faster. With its Gen-AI-powered Chatbot, Campaigns, and other features, Engati truly stands out.

One of the things I appreciate most is the OneView Inbox, which simplifies managing interactions from multiple touch-points. Engati’s AI chatbot provides 24/7 lead generation, support optimization, and personalized conversations and has been a game-changer for our customer experiences.

What’s impressive is the seamless integration with third-party applications and CRMs, making it easy to streamline marketing, ticketing, analytics, and growth efforts. The platform’s user-friendly interface, built-in templates, and drag-and-drop design ensure that you can start building custom bots effortlessly. 

What you’ll like

  • Pre-built templates for quick bot setup.
  • Omnichannel support for seamless cross-platform communication.
  • AI-driven intent recognition for precise user understanding.
  • Live Chat Handover for Smooth Transition to Human Agents.

What you may not like

  • Occasional issues with context retention during long conversations.
  • Occasional cases of misinterpreting customer requests.

Pricing: Starts at $5/day.

6. Botsify

Best for Lead Generation Forms

Botsify

Botsify’s capabilities are impressive. It can help you capture leads effortlessly, and its drag-and-drop AI chatbot feature operates on complete auto-pilot, ensuring you maximize lead generation.

The tool is user-friendly and doesn’t require much coding. With its multilingual chatbot feature, you can cater to international customers effortlessly. The omnichannel platform enables seamless cross-channel communication, while the live chat with agent fallback ensures speedy customer service and increased sales.

What truly impressed me is the lead generation conversational forms, making it easy to qualify leads and engage visitors. Whether automating marketing efforts, perfecting customer support with 24/7 assistance, or smoothening the customer journey, Botsify does it all.

What you’ll like

  • Visual chatbot builder with a drag-and-drop interface.
  • AI-powered lead qualification for sales optimization.
  • Customization options for a branded chatbot experience.
  • Conditional logic for dynamic conversation flows.

What you may not like

  • Limited options for customizing the chatbot’s visual appearance.
  • Delays in updating the chatbot’s knowledge base.

Pricing: Starts at $49/month.

7. Tidio

Best for Plug-N-Play Templates

Tidio

Tidio is a game-changer for businesses seeking to streamline operations and boost customer engagement. One of the best features is its extensive library of plug-and-play templates, making it easy to personalize the user interface. 

With Tidio, my customers could place orders directly within the chat widget, receive real-time status updates, and enjoy exclusive discounts.

Moreover, this AI-powered chatbot (Lyro) could automatically answer most of my customer questions, delivering quick and accurate responses about product availability, shipping policies, returns, and more. This feature not only helped me improve customer satisfaction but also freed up my support team’s valuable time.

What you’ll like

  • Lyro Connect to integrate the chatbot with your help desk solution.
  • Real-time visitor tracking and user segmentation.
  • Conversation history for personalized customer experience.
  • Email and messenger integrations for consistent communication.

What you may not like

  • It does not have a built-in knowledge base feature to create and share self-help resources.
  • It does not offer much flexibility and control over the design and behavior of your chatbot. 

Pricing: Free plan available (limited to 100 chatbot triggers). Paid plan starts at $29/month.

Also Read: Top 11 Tidio Live Chat Alternatives & Competitors

8. Drift

Best for NLP (Natural Language Processing)

Drift

Having personally used this powerful tool, I recommend it to businesses looking to enhance customer support and engagement. Drift Chatbot seamlessly integrates with your website, becoming a virtual extension of your team.

What sets Drift apart is its natural language processing capabilities, allowing it to engage with website visitors in a conversational and human-like manner. It’s not just a static chatbox; it’s an intelligent assistant capable of answering queries, qualifying leads, and even scheduling appointments.

One of my favorite features of this conversational chatbot solution for eCommerce is its lead-generation prowess. Drift captures valuable visitor information and routes hot leads straight to your sales team in real-time. Plus, the user-friendly interface and customizable options make it easy to set up and tailor it to your needs.

What you’ll like

  • Conversational marketing features to engage and nurture leads.
  • AI-driven lead scoring for prioritizing high-potential prospects.
  • Real-time sales alerts for immediate follow-up on hot leads.
  • Chat-to-email functionality for ongoing communication.
  • Automated meeting scheduling to streamline appointment booking.

What you may not like

  • Requires constant monitoring to maintain accurate chatbot responses.
  • Higher pricing for access to essential features like lead routing.

Pricing: Starts at $2500/month.

Also Read: 11 Best Drift Alternatives for Your Business in 2024

9. Manychat

Best for User-Friendly Interface

In the early days of my professional journey, Manychat emerged as a reliable companion in chat marketing. This tool, adept at leveraging Instagram, WhatsApp, and Messenger, revolutionized how I engaged with my audience. 

Its seamless integration with these platforms allowed me to answer queries, address comments, and manage story replies 24/7, boosting lead generation and driving conversions.

What impressed me the most was its user-friendly interface; even with minimal tech know-how, I effortlessly automated responses, slashed costs, and recouped precious time. The AI Assistant and ready-made templates proved to be a great help.

What you’ll like

  • Audience segmentation for targeted messaging.
  • Dynamic content blocks for interactive conversations.
  • Automated drip campaigns for lead nurturing.
  • Reporting and analytics for tracking chatbot performance.

What you may not like

  • Limited support for complex decision-tree-based conversation flows.
  • Challenges in handling multiple user queries simultaneously.

Pricing: A free plan is available (without white labeling). Paid plan starts at $15/month.

10. Flow XO

Best for Personalized Conversations

Flow XO

Flow XO is a platform I have used to build chatbots for websites, Facebook Messenger, WhatsApp, Telegram, SMS, and Slack. The software is easy to use and has a clear interface. I created chatbot flows using the block builder and chose from multiple pre-built templates.

I especially liked the ability to personalize conversations using filters and trigger other flows in my chatbot. The platform has all the elements you need to create your chatbot, including delays, images, videos, audio, attachments, galleries, emojis, persistent menus, quick replies, and buttons. 

Flow XO also provides analytics and optimization features to help you improve your chatbot’s performance. The pricing is reasonable, and there are no hidden costs. Overall, I had a positive experience with Flow XO and would recommend it to anyone looking for a reliable chatbot platform.

What you’ll like

  • Trigger-based responses for dynamic interactions.
  • Flow-based bot building for intuitive customization.
  • Context-aware responses for a seamless user experience.
  • Comprehensive analytics dashboard for performance monitoring.

What you may not like

  • Challenges in accurately capturing user sentiment in conversations.
  • Limited options for visually intricate chatbot designs.

Pricing: Starts at $19/month. 

Find the Best eCommerce Chatbot for Your Business

Though I’ve provided you with a detailed list of the 10 best eCommerce chatbots, I know how confusing it can be to select the best for your needs. So, I am sharing the top 3 options I find fit for eCommerce businesses.

Option A: ProProfs Chat 

This tool works magic when it comes to customer support. From advanced features like automated greetings, intelligent chat routing, and bot performance reports, this tool is an excellent option for businesses to boost customer engagement. 

Option B: Intercom

If you have chat requests coming now and then, you certainly need to try Intercom. This eCommerce chatbot can help you handle bulk inquiries with ease. You can also automate repetitive tasks with its workflow builder.

Option C: Manychat

Though I have kept this tool as my third recommendation, this tool can be a stress reliever for you if you don’t like complex interfaces. With its user-friendly interface, Manychat can help you provide 24/7 customer support without messing up your head. 

If I were to recommend my personal favorite, I would always go with ProProfs Chat. This tool has completely changed how I handle customer support with its automated capabilities. 

Try giving this forever-free chatbot a trial!

Learn More About eCommerce Chatbots

Q: What is an eCommerce chatbot?

An eCommerce chatbot is a computer program designed to simulate human conversation on eCommerce websites or apps. It assists customers by providing product information, answering queries, facilitating purchases, and offering a personalized shopping experience through text or voice interactions.

Q: What are the benefits of eCommerce chatbots?

eCommerce chatbots offer 24/7 customer support, improve user engagement, enhance shopping experiences, and boost sales. They can provide instant responses, recommend products, and streamline the buying process, leading to increased customer satisfaction and higher conversion rates.

Q: How do you create an eCommerce chatbot?

You can easily create an eCommerce chatbot using ProProfs Chat. Here’s the quickest way: How to Create a Chatbot for Your Website

Q: How to choose an eCommerce chatbot?

When choosing an eCommerce chatbot, consider your budget, integration capabilities, customization options, and scalability. Evaluate the chatbot’s natural language processing abilities, user experience, and analytics features to ensure it aligns with your specific business needs and goals.

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About the author

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn