Recent Articles

How to Use Live Chat Software for Customer Onboarding

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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How to Add Live Chat to Website in Minutes (No Coding Required) 

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 21 Apr, 2026
When I first launched my business website, I quickly realized that no matter how polished it looked, something was missing: real-time interaction. A simple live chat integration, and my website became a lead-generation and support machine. If you, too, wish to upgrade your website in minutes, allow me to show how to add live chat...
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Intercom VS. Zendesk: Which Live Chat Software is the Best?

Written by , Customer Service & Engagement Experts Updated: 21 Apr, 2026
What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
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Magento Chat Extensions to Engage Shoppers: Top 11 Picks for 2026

Written by , Customer Service & Engagement Experts Updated: 19 Jun, 2026
“In eCommerce, silence kills sales faster than bad pricing.”  When I ran my first Magento store, I saw shoppers leave simply because no one was there to answer their questions fast enough. Missed chats meant abandoned carts, lost upsells, and wasted ad spend.  That’s when I discovered the power of a Magento chat extension to...
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10 WordPress Live Chat Plugins for 2026

Written by , Customer Service & Engagement Experts Updated: 19 Jun, 2026
In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that.  They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
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Live Chat for Marketing: 8 Ways to Boost Your Business

Written by , Customer Service & Engagement Experts Updated: 18 Jun, 2026
If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
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A Step-by-Step Guide to Outsourcing Live Chat Services

Written by , Customer Service & Engagement Experts Updated: 15 Jul, 2025
When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
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How to Add Live Chat App to Shopify Store

Written by , Customer Service & Engagement Experts Updated: 12 Sep, 2025
If you own a Shopify store, there’s no need to explain why it is one of the popular platforms among 87% of merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat function on board. Live chat and...
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A Quick Guide to Set Up Proactive Live Chat

Written by , Customer Service & Engagement Experts Updated: 23 May, 2025
Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: In fact, 68% of consumers’...
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How to Use Live Chat Engagement to Turn Visitors Into Loyal Customers  

Written by , Customer Service & Engagement Experts Updated: 1 May, 2026
Most visitors who leave your website never come back. That is not a theory. That is a business problem happening on your site right now. Live chat engagement is the single fastest way to interrupt that exit pattern and start a real conversation while the person is still paying attention. I’ve seen businesses completely flip...
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