79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...

Customer expectations are rising faster than most support teams can keep up, and I see this every time I talk to growing businesses. That is why I always keep a close eye on live chat statistics. They reveal what customers actually do, not just what we assume they want. Today, companies winning on customer engagement...

“I want to add live chat for Wix to enhance communication with my visitors.“ It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in...

“Hey there! I’m Nathan, your guide for the day. How can I help you?” When visitors come across such welcoming live chat messages on your website, you encourage them to engage with your brand. Such live chat etiquettes can help you build the right relationship with prospects and help you boost sales and build loyalty. ...

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of your audience through all the noise...

There was a time when consumers entered a store, purchased a product of their choice, and left. In case they had questions, they could always consult the store manager or assistant. But we’ve entered the digital world. We have eCommerce websites catering to our daily or monthly needs. And store assistants have been replaced by...